passenger service agent

airport manager

station manager

operations supervisor

operations manager

Air France

A typical day at work as a rookie would be checking in passengers anywhere from the entire shift to standing for four hours long at the lobby greeting passengers or helping passengers with the kiosk checkin.

Working at Air France taught to how to interact with people from all around the world, they train you on how to interact with customers which I think taught me the core values of dealing with different situations, I've learn to deal with stressful situations from angry customers for a cancelled flight to oversold flights where people bought confirmed tickets but wait-listed on a flight (extremely stressful), be prepared to deal with that because it happens very often, multitasking and and quick thinking, verifying visas and validity of passports a must otherwise you will get FIRED if the company is fined!

There's a lot of politics as to how company operates and that's something you will have to see for yourself and adapt, managers will work with you when you have concerns, but rules are always changing so you will be learning at the same pace as management.

Hardest part of the job to me was dealing with the overselling of flights since it was out of the station control, unfortunately we are the frontline to the company so revenue management probably would never understand the extent to the hostility that arise from overselling flights. People will yell, curse, threaten you but you have to tell yourself that its only human to behave in a situation like this considering how expensive it is to fly and the start to every vacation or something important, but with time it gets better because you tend to get numb about the situation. 

The most enjoyable part of the job is the travel benefits of course. I mean you can pay 120 US for a flight to paris and you always do get the option to buy a confirm ticket as a staff for couple dollars more. Plus AF has alliance with sky team who allows you to travel with other carriers on standby but the network is awesome, Delta is sky team so just think about flying anywhere you want!

Let's start off with the good things, excellent health + dental insurance plans, and 401k benefits. The travel benefits are great too but with the way scheduling was handled within it becomes very difficult to plan vacations or get days off because it's based on seniority/availability. It was really difficult to get a day off or use "days in the bank" that were called personal days when it was an emergency. This is a great job if it's the only thing you have to focus on because the hours are hard to manage around, some shifts are until midnight. There was way too much favoritism, picking and choosing who would get the "better" hours, certain management lacked in effective communication and difficult to approach because of their attitude. Little guidance if you want to move up in the company, if you speak fluent French they'll adore you but if not you're seen as replaceable. You can advance to bigger roles quickly but that won't increase your pay, if anything you get more responsibilities and less recognition. The workplace culture is fast paced, you do get to meet and interact with all kinds of people which is something exciting I found when I started working for AF. The power tripping is a reason why I left the company, when the pandemic started there was not much done to boost the morale in the team at JFK despite having to handle the madness everyone was going through, a global pandemic! People were fired, many people quit, and it just did not feel good to work here anymore.     

I've worked for Air France from 2009-2010. I was a check-in agent and I was promoted to Operations Agent in one year. I left the job because I found a higher paying job somewhere else, but to be honest I would have left the job because me and my manager didn't get along so well. BUT! I loved working there. I truly did. Yes the pay is not great, but the management is wonderful. There is a strong culture of teamwork and friendship and professionalism. We had daily meetings where managers would answer any questions and debrief us. The customers are not always first!, management would stick up for employees depending on the situtation. The work itself is hectic at times and we may be working 12-15 hours some days due to flight cancellations, etc (they do let you work overtime), but think of working there like this: It's like working a job in your favorite classroom. Where the teacher (management) allows you to do your work, and your friends (coworkers) do your work with you. I highly recommend working here and I wish the Air France company and its employees, and my former coworkers, all the best. Oh! the flight benefits is pretty good. you fly confirmed with air france for a big discount and you can fly standby at air france or certain airlines for an even bigger discount.

Every day is a different scenario. You meet people from all ethnicities and cultures. The hardest part of the job are the hours during the delays due to circumstances that cannot be controlled e.g.weather. The most enjoyable are the people and challenge of solving problems on the spot. There are extremely stressful situations caused by the lack of being able to satisfy a customer's needs. A difficult part of this job was the divergence between the French and American approach to work. The management which was expatriot in origin was in constant flux and thus a fluid continuos way of working was not achievable since they changed every four years. Flexibility as well as adaptability are necessary in order to be successful in this environment. Working as a team is a must so coworkers must be available to step in to help members of the team at all times. Long hours , hard physical work as well as being able to manage stress on a daily basis are the basic core requirements for this company.

One of the best airlines I ever worked for. A typical day at work was always uneventful but fun. I worked in a department that was just my manager (the best retired manager on earth) and myself. My department was a big part of AF in regards to revenue. Dealing with ethic travel trough consolidators. I had the proper training through AF to use their sales tools and they paid for training to fly me to Paris to get accustomed to the in house sales tools. Management was spot on. They was always there to help you and guide you. My co workers was the best. We was business by day and did at times socialise outside the company. The hardest part of my job as always was dealing with some disgruntled clients, but in the end you had to make them happy in some shape or form to continue to sell the AF product. The enjoyable part of my job was that I was treated as always with respect at work and that I grasp a lot of networking within the outside venue and within the airline industry.

What is the best part of working at the company?
The best part of working with Air France is to help the customers and in my opinion that comes first and as soon as I can help them I'm so happy I sleep well at night

What is the most stressful part about working at the company?
The most stressful part of working with Air France is supervisor manager always yelling at me in front of the customers and I feel so dirty like I'm not doing a great job but other than that the customers come first and I love pleasing though

What is the work environment and culture like at the company?
My coworkers they're awesome I love them it's just like if I did something wrong didn't pull me in private and talk to me to yell at me in front of the customers and that's not nice

What is a typical day like for you at the company?
Love working for people like I said I'm a people pleaser I love pleasing people even when I'm hurting I kept it inside as long as I can help with customers they come first

A typical day at work is constantly interacting with customers who come in to either import/export a shipment. I handle all the paper work from the customer in order for them to pick up or drop off any freight to or from the warehouse. In this job, I learned how to communicate well with customers on the phone via in person, insert data into the computer, deal with all paper work in a timely manner, and I've learned how to multi-task. Management could be a lot better if they were more organized on how to run the company. The hardest part of the job would probably be of dealing with a lot of duties all at one time especially on a very busy day while dealing with customers every minute. The most enjoyable part of this job would be the office type of environment and bonding with coworkers.

- 3 to 4 flights within 6 hours that have to leave on time
- Be ready to any changes which occurs frequently in an airport: weather, delays, cancellation,... I learnt how to think fast, making sure that passengers know what is going on (without any information, they lose calm)
- I was the link between the checking counter and the boarding, without me finishing on time, the boarding team couldn't start, which was challenging, interesting and exciting to deal with everyday.
- When at work, you cannot plan the time you'll be leaving, as anything can happen and you might have to stay later than what the schedule says.
- The enjoyable part is that everyday is different which makes the job entertaining

Working at KLM line maintenance International as an aircraft licensed technician.
 Through daily Checks, P.D.Cs, rectifying all snags and defects for aircraft Dispatch, Troubleshooting, complete aircraft servicing responsibility.
Get the experience of working in one of the largest airlines in the world.
Working with a distinguished and qualified team helps raise the technical level of the group.
The best thing at work when there is a technical fault with the aircraft and successfully repaired.
The worst thing in work that is no aircraft on the ground. (There is nothing to do).

Best place by far that I have worked. Very friendly people as well as great management. The staff was very accommodating and gave us the opportunity to learn at our pace . The passengers were also so very nice too. I don't speak French but that wasn't an issue as the customers usually spoke English and if by chance they didn't speak English there was always someone around who speaks French. The most difficult part of my day would be the commute to get to and from work . Would never have left but too far away from my home and the commute was over 2 hours away. I loved my co workers and my immediate leads were very helpful and knowledgeable. Training was the best ! Great people were used to train my class . I learned so much from my time at air France.I highly recommend this airline . 

Top Job Titles	Average Salary
Passenger service agent 11 salaries reported	$22.19 per hour
Airport manager 6 salaries reported	$49,412 per year
Station manager 1 salary reported	$72,767 per year
Operations supervisor 1 salary reported	$57,253 per year
Operations manager 3 salaries reported	$66,000 per year

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