hvac technician

hvac installer

call center representative

hvac supervisor

plumber

Air Pros

1. They train you for two weeks.  you will sit in a room and stare at the wall for 7 hours for a week while they talk about the firearms they own.  
2. They tell you are going to do AC sales calls... but NO... you will be running preventative maintenance calls on systems they installed 6 months ago.  
3.  You will be running duct cleaning calls most of the time.
4.  Several times I have to ask about my pay... they will fail to pay you and tell you it will be on the next check... you get paid every two weeks with a two-week lag.  
5.  They are constantly changing procedures
6.  You will feel like a test dummy literally!!!
7.  Management have ZERO sales experience, but they will tell you how to sell your products and services.
8. You have to fill out forms that take 30 minutes after every call.
9.  You will drive 1-2 hours for most calls
10.  Management will say "we family"  but don't dare question anything or not follow procedures no matter how ridiculous it may seem
11.  They have people who call the client after you leave and try to sell them products.

Air pros is one of the most exciting places I have ever worked at. Each day the leadership team and staff are trying to build a world-class operation that excels in customer service, customer retention, and building a brand that makes a meaningful impact locally and nationally. The home services arena is one of the most challenging sectors to work in. It requires a minute-by-minute focus on servicing the customer from the moment he calls us to the second we leave their home on a service call. There is a constant desire to improve life for customers, employees, and technicians. I constantly learn and adapt to new challenges - it's never dull.   I appreciate how much the company has grown nationally over the last few years and has a genuine desire to become the leader in indoor comfort in the USA. I highly recommend working here. You will find dozens of growth opportunities and ways to contribute to systems, processes, and customer service.  

The Management lies, young people who do not know what they are doing are promoted all they care about is numbers yet the incoming allocation of calls are rigged so certain people succeed and other do not.   Was told assured really that nobody would lose there job due to filing bankruptcy which was a total lie, only a certain few were kept on - no recognition for loyalty or being there for a while.  Things by the Leads and trainers are just made up as they go, always wrong information given.  Dispatchers do not do there job and angry angry customers all the time which you have to lie too.  The Benefits were fairly good,, the work life balance is a joke having to give one months notice for  day off fosters  a non existent work life balance.  The new company is just the same old company with a new name as Air Pros had gotten such a bad name.  The techs are paid on commission so they lie and inflate prices then ignore Customers

Working in the call center is a joke, they promise all this nice shiny things like good pay, good benefits , fun work environment but it’s all lies. The management is soooo horrible and mean. You get screamed at for everything good and bad! Training is a mess, they make you watch a few videos then throw you on the phones and say good luck. Then they scream at you for messing up. Managers are always changing, dispatchers are so nasty and curse at you if you do something wrong. They expect you to do a dispatchers job and your job but pay you less. Alot of calls are angry upset people and you are not provided any tools to help them except to send a technician out, if a person wants a refund on anything good luck. You also have to lie to people ALOOOOTTTT about who the company is. 

Air pros doesnt care about customer neither employees they only care about how much money can they packet. Working there for 2 1/2 show me how much they care about everyone overall, good worker  doesn’t mean anything to them only if you are a yes man they will care for you but if you stand your ground they will see you as enemy. I wouldn’t recommend no body work there because it’s not worth it and I saw more than 100 people come and go in less than 1 weeks reason why I stood there was I got way to comfortable and didn’t wanna accept there wasn’t nothing there for me plus management is the worst and they steal from you if you don’t believe me just go ahead and work see it for your self.

What is the best part of working at the company?
At the time of employment company was experiencing post pandemic related issues with staff, policies, and customer satisfaction. Started out in customer service and wound up in cold calling center.

What is the most stressful part about working at the company?
Company experienced post pandemic employment issues. Went from customer service to cold calling center.

What is the work environment and culture like at the company?
Not very professional, a lot of disagreement amount managers, employees not treated well here.

What is a typical day like for you at the company?
Employment instability every day, pushed to perform sales or no job.

Nothing else to say but they ask to much of the employees and don’t give enough information to help the customers. I was supposed to set appointments but they also made me handle complaints without resources to actually help the customers. I had at least 6 calls a day where it was an escalation, but they couldn’t keep enough staff to go help fix the situation. They were triple booking customers onto technicians who couldn’t be at 3 places at once. Or they would go and need to order parts. There’s more of a short book though and not enough room for my experience at this company.

To be honest I didn’t stay here for long. It’s a basic call center . But the overall office gives “dead vibes” . Very mondan feeling Everytime you walk into the office. After all these years open they still have no idea what they are doing. There a bunch of young people who are “leads” but they are not trained and make up things as they go. You can’t bring your phone in the building not even in the lunch room . So you’re forced to eat in your car. They say you get commission but honestly you don’t ! For 18 an hour just find you a WFM job to save the commute and head ache

Working at Marketing with Air Pros is challenging but it's an incredible team working at a super high level.  You will work with members of their team that have been in the home service industry for decades and it's impossible to not learn new things daily.  Because of the setup your often engaging with people who worked their way up from being a technician in the field, all the way up to owning and running their own company for decades, so if you want to be surrounded by the best of the best and you're eager to learn, you're going to love Air Pros.  

Air Pros provides its employees with a really strong workplace culture and works hard to be inclusive of not only company achievements but also recognizes and cares about personal achievements. Organized meetings, discussions, listening and problem solving really help solidify work relationships with management and co-workers. The benefits they offer are exceptional as well as the prospect of growing within the company. I would highly recommend applying for Air Pros no matter which department you qualify for!

Top Job Titles	Average Salary
Hvac technician 1 salary reported	$27.50 per hour
Hvac installer 2 salaries reported	$28.75 per hour
Call center representative 1 salary reported	$18.00 per hour
Hvac supervisor 10 salaries reported	$50.00 per hour
Plumber 5 salaries reported	$47.00 per hour

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