customer service representative

hvac installer

hvac technician

journeyperson

pipefitter

Airco Service, Inc.

I worked for Airco's call center for a couple of months, and I genuinely enjoyed the job. The people on the floor with me were amazing, and I've made some lasting friendships from my time there. That being said, management was an absolute nightmare. Everyone was on a different page, and yet you could feel how cliquey they were from a mile away. God forbid you have to get ahold of anyone, the communication skills that were exhibited while I was there were an absolute joke.

As for the ableism - I have an invisible disability that requires me to leave my desk semi-frequently. Every higher up I spoke to gave me different answers about whether I would need medical documentation regarding this, and when we finally got that sorted out, I told them the date in which I'd be able to get said documentation as soon as I was able to make that appointment. In the meantime, they requested that I clock out any time I leave my desk whatsoever, excluding my two 15's, which I agreed to.

I was fired less than two weeks later, before I was able to get the documentation. I had been forgetting to clock out every time, which I understand was on me. That being said, there was 0 disciplinary action taken before this. No warnings, no write ups, nothing. If any previous meeting was supposed to be disciplinary, that was absolutely not made clear to me.

If anyone up there sees this, they'll likely know who I am, and I'm okay with that. I'm not telling anyone what to do or believe regarding this company, but I felt it was important to get out there. If disability isn't a problem for you, I believe you'd do well in this role. I'd just recommend treading lightly if you're in a position like I am.

To start I would never recommend anyone work here. Their turnover rate in the small time I was there was crazy. Loyalty and experience mean nothing here. Pay is not equal between employees and even the workload is less for certain people as the managers have blatant favoritism. You will not get a straight answer from any leader if you even get an answer. Each manager will tell you a different answer. If you try to bring up any of these issues with them they will retaliate as well and do everything they can to make you quit. No sick time, no holidays off, no paid holidays, no personal days and the cost of the insurance is crazy high they cover barely any of it.They have no safety policies in place for employees such as what to do in a fire, tornado or active shooter. Also on multiple occasions threatened to fire employees for talking about their pay. Don't work here not worth it. Especially if you don't want them to make you lie to customers. 

What is the best part of working at the company?
Hours and hours usually but that's it

What is the most stressful part about working at the company?
All the people at the shop and the hometown people are at your shop. It's big about pointing the finger at someone else there and getting thrown into the bus.

What is the work environment and culture like at the company?
The work environment is stressful they act like everything is okay but the rules change monthly you never know what to expect and there's no job security. The turnover is really big there for a reason

What is a typical day like for you at the company?
You show up in the morning and hopefully everything is going okay for the day and you head out from the shop and do your calls and as long as everything goes okay and you don't need any help or any advice from a supervisor you'll be fine. But that's rarely the case. You have to cover yourself in a lot of different ways especially with pictures

Overall, I enjoyed most of my time at Airco, Had very solid managers and the rest of the CSRs were like a second family to me. However, I will admit it was way better earlier on, The previous CSR manager took account of CSR's needs far better than the current one does, And since he left the place feels a little less "human"

 The new management started pushing more "Busy work for the sake of busy work"  when we were even slightly slower than peak business, and that rapidly lowered employee morale. We also had to start doing outbound calls on Saturdays, And the last thing our customers wanted to hear on their weekend is that their membership MAY expire sometime that month. 

Overall, Not a bad job but keep in mind It most likely changed a lot since my time there. 

The day starts normal at 730 and doesn't end until all jobs are complete. Sometimes at 330. Sometimes 630. No telling. No way to have a life outside of work. They expect you to do on call working all night sometimes and then show up the next day on time. There is no work/ life balance. I was essentially fired because i have night blindness and can't drive at night. This is not a good place to work unless you're single and have no kids. In addition when i was hired i was told there were spiffs that supplement your income. I never saw a penny of any spiff. It seems like a bait and switch tactic. They force you to take an hour lunch for no reason other than to keep you an extra hour every day and waste your time. If i wanted to dedicate my entire existence to a plumbing.company i would just start my own. 

I worked for Airco Service for two years and really enjoyed my time there. They were willing to work with me when I had to miss time due to having an ill child. In addition, the job demand is not difficult and there is a clear path of direction. The management team gives you a lot of training guidance and continuously giving us additional training and providing reference information to help us while we are taking call on the floor. There is a fair culture and I have made some great friends while working there and in addition there is a level of respect amongst the peers. The most difficult part about working for the call center is learning how to multitask and keeping up with the fast changing industry. Overall I enjoyed my time at Airco. 

As a CSR your treated as the low I of the low those above you will only take your issues seriously if you are liked and there is prevalent favoritism throughout the company. Not to mention that most employees that handle any business above you will ignore your calls or transfers to help the companies customers who are constantly left waiting for parts or simple questions and issues for that matter go ignored. As well as several inappropriate relationships and advances throughout the workplace. The only benefit that the job provides is a weekly check period 

The company is run by a massive corporate equity firm now, and it shows. 

Everything is tracked by GPS and cameras in the trucks as well as the managers and office workers. 

There is zero room for career growth or advancement. If you just want a paycheck it is fine, but don't expect a career.

The pay rates match the local market, and the benefits package is horrible. 

The equipment is kept in good shape, which makes the day-to-day work much easier. On the downside, the service radius is huge, meaning you spend a lot of time driving between states. 

A very inclusive, fast paced, consistently changing, organization. Decent compansation, and almost all the employees have strong work ethic. It's easy to look up to people there. Of course a few people hold their noses up high. Definitely worth the experience. Met a few great people up there. Don't talk about what you're paid amoungst each other they'll fire you! 

I love working for Airco, you feel like you are part of a family here, if I wasn’t relocating I would retire with this company. My manager in customer service is amazing. She goes above and beyond for her employees in ways that no one in my work experience has. Her team is her number one priority and recognizes each and every one of us for our accomplishments. She boost positivity, always encouraging you to be the best you can be. Overall, I have never had a manager as awesome as she is. I will definitely miss my time at Airco service.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$15.00 per hour
Hvac installer 5 salaries reported	$30.00 per hour
Hvac technician 2 salaries reported	$31.25 per hour
Journeyperson 8 salaries reported	$30.63 per hour
Pipefitter 4 salaries reported	$43.13 per hour

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