hvac technician

hvac installer

installer

service technician

customer service representative

Aire Serv

I spent a decent amount of time at Aireserv, they were an decent employer, the best part of working at Aireserv is the team, I liked all of my co workers they were a great support system. The management is where things start to fall short, They were there to help you succeed but they had a difficult time listening to concerns and never really addressed anything that was brought to their attention, the owner ship also wasn’t great, they were certainly more concerned with their lives and the amount of money they were making as opposed to how their guys felt and how they were compensated. The pay was fair but it was difficult at times to get hours, the commission based pay was okay but it definitely could have been a lot better you also had to really keep an eye on the commission checks as they would Be missing money at times, they offered decent insurance but it wasn’t great, You also better be ready to spend a major chunk of your day driving there were times I’d spend 3-4 hours a day just driving house to house as the service area was ginormous, there is a major push to sell additional items and work on calls as you are expected to track every single dollar you make every day for the company, I always felt that this was not my job and that if things like this are going to be tracked it should be their concern, paper work was one of my largest issues with this company, it is incredibly repetitive and excessive, you would be reprimanded for not doing it, the company also expected you to clock out when putting gas in the company van aswell as when you wash the company van, you also weren’t supposed to clock in until you got to your first job and which was at times an hour away,  the company also expected you to purchase large tools that were very costly, I can understand purchasing your own basic hand tools as it is very common in this industry but we were expected to purchase our own; Gauges, combustion analyzers, refrigerant scales, power tools, torches etc, all of which should be supplied by a company (in my opinion). There also were weekly meetings that were very repetitive and always the same thing (the company bashing technicians for not filling out paper work). My biggest problem with this company is probably the office staff, they were rude and unprofessional at times they would be the first to tell the bosses the moment you messed anything paperwork related up they were constantly more focused on making their own commissions as opposed to supporting the technicians, I’ve been with a handful of HVAC companies and the office staff was never payed commision for good reason, there job is to schedule jobs and manage customers, not pad their own pockets with cash while the technicians deal with difficult tasks and people on a daily basis, This company also doesn’t really stand behind their work they are very focused on making as much money as possible from people there were a lot of times they would perform work for people something would fail shortly after and the homeowner would be charged a large sum of money after they already spent a large sum of money to have the work performed in the first place, overall Aireserv Of Mid Michigan is a decent company they say that they value their technicians but I don’t think they really do as much as they say, if this company can overcome their numerous issues they really would be a great employer.

I do not say this lightly, this place is where you DO NOT want to spend 8 hours a day at. It's not empowering, it's not employee-growth centered, and it's not enjoyable. You what it is? Unreal. Never have I worked at company who's owner's are so extremely hypocritical. So much stress for insignificant things is normal here. I quit with no job lined up, that's how bad this place is. 

When you start, they are supremely nice and accommodating. So far so good. My first inkling of unease came from one of the owner's kids. He said "it is very difficult working with XXXXX". I thought ok, so what? I've worked with many difficult people before and got along just fine. I was WRONG. So very wrong. This lady is something else. Almost belongs in a reality TV show. Two-Faced and plays favorites depending on her mood? Check. Pays lip service to religion and turns around and screws customers over for their money? Check. Cannot stand being shown to make a mistake (we all do lady, it's how you grow from your mistakes) and will hold an grudge for pointing them out to better the company. Check. Will make you look bad at every opportunity to make herself look good? Double Check. All of this was a DAILY occurrence. 


I was hired on as a professional to help the company's shoddy systems. I meet opposition at each and every junction. Advice for maximizing company efficiency and dynamic solutions fizzled out on deaf ears the moment they left my mouth. I know what I am doing, I have been doing it a long time. Do I still have a lot to learn? Yep, we all benefit from learning. But you know frustrating it is to be hired for your expertise and to be just completely ignored and then they turn around wondering why things aren't panning out for the company? Absolutely maddening!

While working here,I heard lots of good advice from a myriad of books on managing employees and tips for a successful company and happy employees. This was shoved down our throats from day one by these owners. Not so bad you think, at least they are trying? NO. It's regurgitated at you as a means of a condescending lecture. Then, they turn around and do the opposite. 

You know what I got out of working here? Empty promises and a false atmosphere of caring that in reality was a greedy undercurrent of stuffing their pockets as fast as possible with little regard to customers or employees well-being. Guess what? We are people too. I can take a lot with a smile but I had to leave for my sanity. 

I sincerely hope this company's business practice changes. I am honestly impressed they are still in business they way they handle some of their customers. Good luck in the future, you will need it.

I spent 4.5 hours interviewing with this company over a 2 day span. I was asked 2 times how much money I needed to make but the offer was way below this, but promised I would make well over that in commission. After viewing their dispatch schedule, I realized this would not be the case. On the first day I was given a written schedule of my training that spanned 10 days. On the second day, they asked me to ride along with another service tech. Mind you, I've been in the business for 18 years and training was not necessary. The service tech I rode with had only 2 years of experience. On the first call he sold an unnecessary part to an unknowing customer, which was unethical and was also preforming service checks on components improperly. It was obvious he wasn't as knowledgeable as one would expect in this position. During this ride along, he ran a red light,  was treating the company's property carelessly, and texting while driving. The company let me go at lunch time on the second day with the excuse I was using my phone during company time and sat on a customers stairs after being in the attic for 2 hours. Mind you, the customer was not home at the time and I sat down to answer a text from the owner of the company. The company didn't have a written policy about phone usage, yet when I asked if they issued company phones, I was told I would be required to use my personal phone. I had to use the phone to clock in, use the phone to communicate with the owners and the other service techs, and to research online equipment model wiring diagrams. I filed for unemployment for wrongful termination and supplied the unemployment office with all the email correspondence  and my phone records showing that my phone usage was to them. They took it upon themselves to forge a document about phone usage policy and file it with unemployment, but my own records refuted this illegal and unethical action. If you choose to do business with this company, be careful because they are capable of forgery and providing these forged documents to a government agency. I wasted 4.5 hours of my own time interviewing and a day in a half working for this immoral company. Just be on guard and watch your back. They aren't who the portray themselves to be. They couldn't make it in the real world, so they bought into a franchise for HVAC. Beware!

What is the best part of working at the company?
Great owner. He really cares about his employees. However they struggle with good management. GM is loud and talks behind everyone's back...acts one way to your face and another behind your back. He uses intimidation instead of motivation. Not to mention explosive anger not meant for an office. I was there 3 years and though I was a very dedicated employee getting promoted from within was an issue. The office has no real training so it's not for someone with no HVAC experience. As it stands now not most are new employees because several left after this GM was hired. Once is gone it would be a good place to work. Like I said the owner is super nice but he's not in Alot to see how poorly the office is ran. It doesn't seem to be doing well financially right now and I hope it gets better. 

What is the most stressful part about working at the company?
The General Manager is not good with motivation of employees.

What is the work environment and culture like at the company?
Very stressful at times because all new employees that are not knowledgeable in HVAC. Again it's a bit of chaos. Most everyone is really nice. They have a code of values and if everyone including management could follow that, then it would be great.

What is a typical day like for you at the company?
Watching for dropped calls, trying to do my job but it's hard when you have to wait weeks for a computer that works so I am constantly getting up to take messages to people cause my chat wouldn't work. Also trying to keep customers happy that have trouble getting through to the office. Chaotic

Working as a Customer Service Representative (CSR) for an HVAC company offers a unique blend of challenges and rewards.  As a CSR we are busy multitasking trying to coordinate the tech's schedule and updating customer records. 
I learned quickly the importance of time management and prioritization and gained stronger communication skills through training from my manager and Power Selling Pros. 
The management team is organized, supportive, and responsive to both the customer and the CSR team. They offer clear communication about expectations, changes in scheduling, and company policies.
The culture is second to none.  We have a code of values that we are to work and live by.   They go above and beyond in recognizing the accomplishments of all their employees at the several company events we have throughout the year.  Our biggest parties are the end-of-summer party and holiday party.
The hardest part of the job is often dealing with upset customers. When someone’s HVAC system isn’t working—especially during extreme weather—they can be stressed and can lead to difficult interactions.  Additionally, managing high call volumes during peak seasons can be overwhelming. 
The most enjoyable part of my job is the satisfaction of helping customers solve their problems. Building relationships with repeat customers and working in a supportive team environment also adds to job satisfaction. Knowing that your work directly contributes to people’s comfort and safety is a rewarding aspect of the role.


Start up my computer, and get programs running on monitors, turn phones on, and check with answering service by email for over-night calls. For emergency's I would need to possibly re-arrange appointments for the day, make necessary calls, and then give service men their scheduled appointments. These calls are dispatched to their I-Pads. After everyone left for there assigned jobs I would check for completed jobs that needed to be invoiced and complete those statements to have ready for the post-man. Enter purchase order information into the shared system for accounts receivables. Depending on the amount of checks total I would complete bank deposits. Then enter my purchasing requests from vendors on certain days. Complete as much filing as possible, and make calls for future appointments for customers who purchased plans for cleanings of their equipment. Always providing great customer service for drop-in's and phone requests. I learned a lot about the heating industry and I like learning new things. My co-workers were all great people and I enjoyed a good relationship with each one. The hardest part of my job was having to reschedule appointments during the most extreme parts of the year and informing people I would have to reschedule their appointments. The most enjoyable part of this job was meeting great people and getting to work with good co-workers who were respectful and kind.

I’ll start by saying, I am not one to leave bad reviews. This is the first time I ever have on any matter. I felt I should so hopefully the next hire does their research and stays far away. Also, some Aireserv branches are wonderful, the Nashville branch, however, is not. The branch is an absolute mess and in desperation just to stay afloat. Management will flat out lie to your face (while you’re employed as well as when you’re brought in), don’t buy into anything they say. You will be micromanaged to the point where you feel you are in elementary school. You will receive little to no training and expected to do a lot of stuff outside the parameters of your job title. Management is nice for the most part, at least to your face. But the moment you’re not around they will talk negatively about you. If you approach management with an issue, just expect to them to do the exact opposite. A ton of hypocrisy at this place as well. Also, be prepared to sell customers things they don’t need, if you don’t, you’ll receive some heat for it. It’s a sleazy sales environment covered up with good customer service. I worked with some amazing people here, but the bad apples will ruin it for you. If you do pursue a career here, I recommend watching your back, you will likely be made the “sacrificial lamb”. There are chances to grow up the chain, if you can deal with the junk that comes with it. Good luck.

What is the best part of working at the company?
Enjoyed meeting with new customers daily and resolving their hvac issues.

What is the most stressful part about working at the company?
Poor or no training, had to work with very unskilled staff and supervise them.
Management did very poor job in hiring and onboarding new staff. Poor direction given by branch manager, Customer service is sacrificed at the expense of making excessive amounts of money on simple repairs. Consistent problems with scheduling jobs and lot of misinformation for daily service projects. Branch mgr and sales mgr consistently tried to not pay or to short our commissions. Very high turnover rate, stay away from this place. 

What is the work environment and culture like at the company?
Typical blue collar environment with management always making great $$$ and everybody else gets shafted. Branch mgr did not follow through on promises, they do not give a yearly review as promised at getting hired. Owners are overall good people but turn a blind eye to the unfair / poor treatment of staff by branch manager. It's a shame they allow poor managers to abuse their employees and take advantage of their customers by overcharging for simple repairs.

What is a typical day like for you at the company?
You are scheduled to work average of 2 job sites a day anywhere from a 1-2hour perimeter of Winchester.

This was a very challenging and stressful workplace. Ownership has a military background, and the leadership style was strict and command-oriented, which often came across as harsh and unprofessional. New employees were sometimes put in situations where they had to compete against each other to keep their jobs, which created a tense and unsupportive environment.
Pay was another concern. Hourly wages were low, even for those with trade school experience, and while commission-based pay was offered, it was structured heavily in the company’s favor, making it difficult to earn consistently.
Support on the job was limited, leaving employees to handle installations and tasks on their own without guidance. Combined, the management style, compensation structure, and lack of support made this company an unsuitable fit for me. Prospective employees should carefully consider these factors before accepting a position.

Pros
-Hands-on HVAC experience and training
-Exposure to a variety of installations and service calls
-Adds work experience to your resume

Cons
-Stressful and toxic work environment
-Harsh, command-oriented management style
-New employees sometimes forced to compete for jobs
-Low pay; commission structure favors the company
-Minimal support on job sites



*As an Aire Serv (Neighborly) Franchise our operations are guided by a Code of Values that encompasses fail proof principals. Our Owner exhibits these principles by example and we all reference them, especially when we have a problem that needs solving. One of the values is, "HAVING FUN IN THE PROCESS," and we do.
A typical day at work is never really typical!  Just as with any business that deals with clients one on one, you never know what situations and challanges will come up.  Our mission statement is to put Service back in the Service Industry and we are empowered to make sure this is what our clients experience.  
The most challanging part of the job for me is keeping up with the fast pace on busy days and making sure I do not make mistakes scheduling.  I have made mistakes and when they are realized I have always been supported in doing whatever we need to do to give our best to our clients.  My favorite thing about this job is the positive culture and the friendly co-workers and clients.


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