wheelchair attendant

driver

security officer

operations supervisor

cargo agent

Airport Terminal Management

They managers are unfair to their wheelchair agents, they don’t give enough credit to their wheelchair agents some of them do be working really hard and other agents are just judgmental and the managers as well. They send different agents from different terminals to do their agents work while their agents are literally just sitting around hiding while it’s really busy in the work place, if your late a couple times they make it the biggest deal EVER. When they can’t even get their own agents to do their job, they don’t care about anybody. When you try to pto they trip about it and they literally want to have a whole therapy session with you about it and try to make you tell them everything when they violating your personal privacy. The pay was okay but hard to get any tips because of that favoritism and like I said they don’t give their agents enough credit and they send their favorites to the flights where they know they would get tips from too which was just unfair no matter how busy it was too there will be people sitting their for hours. It was just a really toxic environment not only with management and agents but even the ticketing people that do the flights tsa on top of that, there was never an issue with any passengers it was mainly the employees there it’s self. They even make you check in when you would go to a different terminal to see how long it took you to even get there and make you call in your supervisor at your terminal that your originally assigned too which was pretty dumb. Good luck if you ever encounter a bad experience with a passenger on top of that the employees there itself; oh what a bad day it’ll be. 

What is the best part of working at the company?
Nothing is good working at the company 

What is the most stressful part about working at the company?
Honestly one of the most stressful and annoying airport jobs I’ve ever dealt with. Management does WAY too much micromanaging instead of actually helping employees do their jobs. They watch every tiny thing, constantly on your back about pointless stuff, and act like nobody can think for themselves. It feels like they care more about controlling workers than making the operation run smoothly.

The service at the airport is a mess because of it too. Everything feels disorganized, communication is horrible, and employees are left dealing with confused passengers and stressful situations while management just keeps adding pressure. Half the time nobody knows what’s going on because leadership can’t coordinate anything properly.

Workers are overworked, underappreciated, and treated like robots. The environment is negative every single day and morale is clearly terrible. Instead of motivating employees, management just creates anxiety and tension nonstop. You can literally feel how unhappy everyone is there.

For a company involved in airport operations, I expected professionalism, structure, and respect. Instead it feels chaotic, toxic, and exhausting. Definitely would not recommend working here unless you enjoy being stressed out and micromanaged all shift long.

What is a typical day like for you at the company?
Stressed , toxic, exhausting , chaotic

Management is horrible they don't care about their employees they have us working for long hours with out breaks, we don't usually get our break until we are about to clock out it's just poorly ran. They also skip verbal, and written warnings they go straight to final warnings, they tell you one thing and then when you bring it up they act like they never said it. your considered a no call no show if for example your supposed to call 4 hrs prior to calling off so if you call off at 4.05 hrs before your shift it's considered late and now your a no call no show and your also getting a write up a final at that.

Management and promotions are based on favoritism I’ve been working for the company for 3 years and throughout all those years not once have I’ve been asked for a higher position or higher pay. There has been many people who have bearly had months in the company but since the supervisors and higher ups like them they decide to promote them within months or weeks. 
This company don’t care how long you’ve been here or about you there poor communication and management sucks it’s full off childish supervisors and assistant supervisors. There is no future here as long as your not one of there favorites. Sometimes I get in trouble for things that they don’t for them it’s just a warning as much as for me it’s a right up that’s ridiculous. Superiors don’t Help at all and if they do they get mad they are so lazy. 

The job itself is fairly easy and exciting if you like talking to people on a day to day basis and making tips. Your allowed to choose your schedule and hours ,but then it's changed by management to meet their needs (this way they don't have to pay you overtime). Another bad thing is the overly competitive and jealous  coworkers that want the "good flights" and believe they should be able get away with everything because they have more seniority therefore they can slack while you struggle to do all the hard work, the bad thing is that management lets it slide too. Most management is cool and relax except for the few that take everything personal if you don't want to do them a favor.

If they don’t want you working for them anymore, management will constantly harass and write you up over anything until they get rid of you. Favoritism at its finest; took my lunch and breaks together an HOUR before it was ever time for me to actually clock out and go home. I felt harassed every time I went to work, horrible work environment. the job itself wasn’t bad I loved passengers, ITS the people. Management, annoying dispatchers who nag every chance they get. unprofessionalism is this companies MO. They can careless about the people they hire you’re disposable to them.

Too much work politics. Bait and switch.  You apply for a higher position during the interview and gets approved for it. But you get to start at the bottom position once you start working there. Unless you closely know someone from the workers unions or within the company, then you are left on the bottom of the barrel. 

They will want you to work overtime but no one wants to sign off on your overtime after you do the work. You have to get their signature for the OT BEFORE you begin your OT.  Otherwise, it will be your fault (according to them) for not getting a signature for your OT. Don't trust any verbal agreement.

Co-workers are great to work with but that's about it.

What is the best part of working at the company?
Amazing staff , tips, meeting new people from around the world, learning new things around the airport.

What is the most stressful part about working at the company?
The airport is very busy, we need more agents, better training and better equipment 

What is the work environment and culture like at the company?
Extremely diverse. The staff is so caring ,and we have lots of support from co-workers 

What is a typical day like for you at the company?
My typical day is very busy and fun. Because I am a people person. Also I learn something new everyday

I cannot fathom how racist this company & management is. They will belittle you as an employee & treat you different based on your race. I will not ever recommended this place to a friend, better yet I will not wish this place on my worst enemy. They will keep pushing you and disrespect you until you reach your breaking point and once you react they will discipline you based on your reaction and ignore what triggered you even if you try to bring it up. You know what hit the coffin in the nail for me? They tried to make me work off the clock. Absolutely NOT!!!

Management is very lazy ,only few will help.Most of them will only help  when main office would be there .sometimes you get  Heavy passengers and u have to try to convince your coworkers to help you.wheelchair agents did all the work while Management pretended to work .Dispatchers gossip and shows favoritism to agents who would bring them food etc and give them money for sending them to a good airline .

Top Job Titles	Average Salary
Wheelchair attendant 2 salaries reported	$23.07 per hour
Driver 3 salaries reported	$26.46 per hour
Security officer 2 salaries reported	$24.25 per hour
Operations supervisor 1 salary reported	$24.08 per hour
Cargo agent 1 salary reported	$22.50 per hour

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