retail assistant manager

sales associate

retail sales associate

assistant manager

assistant store manager

Alex and Ani, LLC

WAREHOUSE JOB DISCLAIMER:

If you are an Aerotek employee do not bother working here. They are unwelcoming and will try to abuse you. Management is absolutely ran by untrained, unprofessional, and incompetent people. They are not outspoken, nor speak English and do not live up to their job title. The job is a favoritism game; regulars tend to step all over temp employees (aerotek), that actually want to grow with the company but yet have to deal with malicious, greedy, and hostile regulars. 

Management does not care for those in temp positions,  they’ll look at you as, ‘Here today. Gone tomorrow.’ Even if you worked those extra hours, remained positive, remained to yourself and worked beyond standard goals; they’ll find a way to minimize you. You’ll begin to realize the ones who really do the work are actually the temporary employees. The regular employees tend to talk maliciously amongst themselves about temps and try their best to discredit any work you do. 

If you have been working a few months now,  build some interest and now want to be permanent? Good luck landing the job you’ve applied for within the company, they’ll promote any regular employee before employing a hard working temp ANY day. Mind you, these regulars will completely stop working an hour before it is actual time to leave. Some of these permanent employees are old and do not speak English, so if you are bilingual beware of the “BOCHINCHE” in other words, gossip. And If you’re lucky, kind hearted and nice enough to everyone they’ll still find a way to talk dirt of your name. 

On that note the management is very poor, child-like, and no good leadership comes from it oncesoever. You’ll begin to realize this job is high school all over again, when managers like to talk amongst the regulars to get peoples assumptions of others to make false and invalid judgements. The job is not worth it, the pay rate is poor for what you’ll be doing. Trust me you’ll be doing your work plus picking up the slack from those regulars badmouthing your name. Save yourself the time, and stress from this negative environment. Your time and efforts will mean so much more elsewhere than here.

The company reached its peak over 3 years ago, so now it’s just scrambling to stay afloat. 

•You will be threatened with getting written up if you do not make a KPI that 90% of stores do not make 
•Their is clear and blatant favoritism in how they promote from within. The more you can suck up, however incompetent you are, the higher up the ladder you’ll go. You might even get “promoted” to running multiple stores because they’re too cheap to hire individual store managers to run the stores
•Good luck trying to track down who to contact at the corporate level since it’s a revolving door of people
•The “positive energy” company culture is one of the biggest lies ever. They really cram that down your throat, but not once is it ever genuinely exercised. The only positivity is within the individual retail store team members attempting to support each other and do the absolute best they can each day all while getting so many mixed messages in the dozens of emails sent every day
•Fair wages are nonexistent. Do as much as you can for as little pay as possible and don’t hold your breath for performance reviews or raises, and watch everyone getting hired get paid significantly more than you
•To get a better idea of company culture, take a look at how any posted Store Manager, ASM, and Key holder roles they have available on their site at the moment. That’s pretty indicative of how they treat their employees, especially the managers
•Every single person that has left this company has thrived

Also, since the pandemic, everyone was told to use their PTO/sick time in order to be compensated during store closings. They also had the option to file for unemployment and they “might” receive it. No one was given any short term relief and were threatened to be fired if you spoke ill of the company on any social media.They have yet to address any negative comments/concerns. So, run for the hills, the company will be bankrupt after this pandemic is over.

Over the past months while working for the company I have seen a lot of people come and go showing that the turnover rate is not good. In result I have come to the conclusion that this is not the type of environment that I wish to work in. When I was first brought into the company, I was not properly trained as a Key Holder and recently I have received the repercussion of it. I was constantly getting blamed for other people’s mistakes that I was not directly involved in. Being that the company is about positivity and positive energy I was never acknowledged for my achievements, never got the proper assistance from my Store Manager(s), and my work performance was never properly evaluated. There was no communication among the management team which resulted in unnecessary complications. My opinions were constantly dismissed and I feel as though I was undervalued and put down a lot while working here. I have come to the decision that I will not tolerate that type of treatment and will be respected as a person. Also, I took this position hoping to grow in a professional and personal matter however, I do not feel that that growth is no longer possible. I believe that I am more than what I’ve become and will not hinder myself from opportunities.  Alex and Ani portray togetherness and being one with yourself but when you work under commotion and negativity it can start to take a toll on one’s self. As far as my co-workers the other key-holder was a wonderful help who i was hired with. My associates were wonderful! We connected and they looked up to me and respected me and loved working with me and I am so happy that I could give them a wonderful work environment.

This company claims to “empower” and “build connections” with clients (not customers), but it is a lie. From pushing sales to belittling staff who don’t hit goals to management only in it for themselves rather than training the next set of leaders this company truly is going downhill.  I’ve never worked for a company that puts so little disregard into the well-being of their employees and mocks those who want safety measures put in place. We are told to “get over it” and “don’t be so dramatic” when serous events happen. The product is always more important than human life but it’s okay they will pat you on the head and tell you that you matter. 

They also never allow stores to be fully stocked which upsets customers when they are looking for pieces that may or may not come back in store even though they are staple pieces. They are very selfish and keep most stock available online then wonder why stores aren’t hitting sales goals. 

If you want a company that cares for you this is not the place. You will be more stressed than ever, have other staff who constantly talk about you behind your back and a manager who only cares about themselves (and I’ve seen 2 managers in place now).  Oh and did I mention they refuse to hire new staff during the holiday season, so employees juggled ~8-10 customers at a time. It was so stressful that customers left upset and of course it was staff’s fault. 

Good luck.

I was highly disapointded by the lack of the Supposed " positive energey" It is a popularity contest with Alex and Ani . They higher based on what you look like and what you wear not your capabilites. I was hired as a Store Manager but any entry level position I tried to hire for had to be viewed first by the Area Manager. Any applicant that did not look the part was denied the position. They will not intveriew without seeing you first. Manager positions are salary so they will work you to death but do not ever be .05 under your 40 hours or all he@# breaks loose. Alex and Ani again cares more about looks so of course most management is highly under qaulified. But they look great. The HR department is a joke. It's like a sorority. The product is so poor it is returned 10+ a day. Of course you are to keep returns under 2% impossible. All Alex and Ani locations are on paid parking streets so that seriously eats 25 % of your income. They spout how much they want to give back but its a joke. They just want  those extra sales. The worst mistake I ever made was leaving a stable job for this high school of a joke company. Its a fad... Wontlast long anyways. If your a manger and dont mind 18-21 year olds dancing around all day not caring about customers and getting away with it because there cute than this is the job for you.

A typical day at work at Alex and Ani is never boring. Everyday I'm engaged with the public trying to help them find the right accessory or piece of jewelry, whether for them or if they're trying to find a gift for someone. I also make sure every customer knows about the "journey" with Alex and Ani. With the journey, we explain to them about the concept of the jewelry, we tell them that everything is made in the USA, and we tell them about the Alex and Ani philosophy.

The management and co-workers are always great. I like everyone there with whom I work with. The managers try to accommodate to our needs as best as they can. This is especially great for me, because I'm still going to college, so working with my work and school schedule is definitely a plus.

The hardest part of the job sometimes is trying to make sure the customer is happy.  Sometimes you might run into a customer that is difficult/challenging, but you try the best you can to help make them happy and make sure that they enjoyed the experience with Alex and Ani.

The most enjoyable part is making a customer feel good about their purchase and sometimes opening up and telling us why they are choosing a certain bangle, whether for them or for someone else.

Slow-Paced environment to work in on most days. Great place to really take your time to learn about the work culture here. Also a great place to work as an intro to jewelry. Working here has taught me to interact better on a one-on-one basis with both customers and co-workers. At the least you and one other person would be working together (Manager + Associate).

They are very open to availability changes. 

For a full-time employee here, it's difficult to have a proper work life balance. It might not be the same for all locations of course.  I am initially hired as an assistant manger, however was not told that I'd be (mostly) a closing manager.  Which is makes it difficult to spend quality time with family. 

Benefits are great here. Health care, vision, dental & 401K. PTO, sick paid time offs. 

Great incentives as well! Bonuses for PT employees as well. 50% discounts for all employees. 

The company is partnered with 250+ non-profit organizations. Events are sometimes held in-stores that benefit these companies as well as local companies of choice. One of the main things that attracted me to this job! Giving back no matter how little feels amazing.

Work days were fast-paced and to the point, however laid back at the same time due to the great management. I would get in at 8 a.m., get breakfast from the cafeteria, and begin my work on the current project.
I worked closely with other teams to develop creative marketing queues and to assure that assets were in line with wholesale account requests. As well, I attended all team meetings, giving feedback and projecting my current work, progress, and its impact on the overall goals.
I learned a series of skills in using Excel, PowerPoint, Outlook, and other commonly used office programs. 
The hardest part of the job was adapting to the fast-paced work culture and keeping up with the constantly changing tasks and responsibilities.
The most enjoyable part was seeing my work put to use and feeling a sense of belonging among the team and company as a whole.

Alex & Ani is a growing jewelry company. They boast positive energy, eco-consciousness and handmade product. While all of this is true about the environment, Alex & Ani also has many negative aspects. 
Working will often require educating the clients on the brand and often times they are guarded against the typical retail associate and being sold on product. Day to day work is monotonous and not challenging. Product knowledge is extensive and necessary. Truly, your image as an employee will either assist or hinder your success with sales and clients.
Management is often very critical, negative, not supportive and displays hypocrisy at every turn. Alex & Ani is an environment for growth for those that are well connected, favorited by management and able to display the brand while secretly stepping on others to get to the top. 
It is difficult to make personal goals and store goals as it is often dependent on the traffic and environment. Even so, benefits are on the generous side for those that are eligible.

The company does a lot for charity, but not much for its' employees. They don't offer much room for advancement or any learning opportunities. Other than being offered paid time off for doing volunteer work, there aren't any benefits. They don't promote from within for the store manager and ASM positions which creates a lot of cause for concern when some bangle bartender associates and key holders have been working there for so long that they're the ones training the newly hired managers. The training is lacking extensively at some locations. 

Depending on the store, it's very laid back. They have amazing customer service so you rarely deal with unhappy customers. The company is spiritual in a sense and most people who choose to work there are very pleasant to work with. It's a fun job to work if you are in school or in between jobs, but not a long-term solution by any means. If you love the company, you don't have many options for staying with them long-term and being able to fully support yourself.

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