plumber

plumbing technician

service technician

customer service representative

call center representative

All City Plumbing

The employees and HR department are wonderful to work with. The primary issue is the inner politics with management. The primary owner is never there to see what is wrong. There is no onsite manager to guide or instruct so they be of the owners comes in occasionally and is intimidating rather than supportive. Policies constantly change and it’s up to the employees to locate these changes and abide by them. Very poor structure. Everyone in Customer Service starts at the lowest range listed regardless of experience. They advertise up to $24/hr but it’s the lowest amount……period. There is a bonus but you need to be high in the “call order” to be able to answer calls to make that bonus. Schedules are issued late Sunday night for the next day/week(s) and you are expected to plan your life around almost no notice of scheduling. There is no guided training, you are expected to adhere to ever changing procedures and simply understand expectations with no guidance. The employees that are capable of helping are not allowed to. You must put questions and suggestions into a group chat but the replies are condescending when answered. There is tremendous potential but ownership/management is more focused on discipline than support. The turnover is astounding! I have never seen so much turnover in my decade of work experience. If the owners engaged in the day to day and emphasized on helping the employees grow, it would have tons of potential. 

I would not recommend working for this company due to serious organizational issues and lack of professionalism. The work environment is highly disorganized, and there is little to no regard for work-life balance. Requests for time off are rarely approved, and management is unreasonably rigid about personal commitments. For example, even if you have a major life event like a wedding, you may be told to switch shifts with no flexibility.

Schedules change frequently without notice, so don't expect any consistency in that regard. The management, particularly the owner's spouse, creates a tense atmosphere by frequently altering rules and communicating poorly. When mistakes happen, there’s no acknowledgment or apology, which only adds to the frustration.
On top of that, the hiring process is inefficient and disorganized. The application requires in-person submission, and many applications are lost due to lack of structure. I would advise potential applicants to consider other opportunities, as many employees are actively seeking to leave.

Overall, this company is a challenging and mentally draining place to work, and it’s difficult to find any positive aspects due to the chaotic management and lack of support.

I really enjoyed working here. The pay is good for the role, and there’s plenty of training. Management is supportive, and I was able to balance full-time work with school. After I graduated, I moved into the medical field. A lot of people stay with the company for years, though some leave if the fast pace isn’t a good fit. Even as the company grows, it still feels like a small, close-knit place. I’d recommend it to anyone considering applying.

What is the best part of working at the company?
They always have calls for you to run and customers to help out. 

What is the most stressful part about working at the company?
You always have to meet a sales couta 

What is the work environment and culture like at the company?
Nice most of the techs do their own work and service. 

What is a typical day like for you at the company?
You run two to three calls per day.

Working here has been one of the best things for me in my life. While working here I have purchased my first home and have made between 120k-  160k consistently. The pay is based on performance but the call volume is always really good. You can , pick up shifts here and if ever your not having a good month a whole week can make your month.  Several of my buddies have came over to work here and all have done really good. 

Best pay for a company that has lots of calls. They do not cap you here on how much you can make,  no cap here works as much as you want but you must at least work 5 days. We are always busy here and if you want to work extra days you can. At other companies, you sometimes will only get a few calls a week here you get that in one day. Weekly meets we get a taco lady. 

the actual office staff is small but several field employees that are very entertaining and very thoughtful, as for office work it is busy and you definitely work here. Every department has performance bonuses and depending how much you work it is up for you to make it. The primary office people have been here for a while and our very helpful. 

I've worked for other plumbing companies and this has been by far the best, better pay and nicest technicians. The pay you get when hired depends on your experience. Easy to get hired here but you must do your work to stay here. Weekly and monthly bonuses are easy to get just turn in your paperwork. 

Best company I have worked for. The pay is good and it is like a big family. Everything is done by the book here and they are strict. Just turn in your paper and check your work youll be good. Owner is hands on and can be texted or seen at the office daily. You wont wait around here for calls.

You are expected to work here but will get compensated for it. If your really good you will be promoted here quickly as they are rapidly growing.  Pay is good and several performance bonuses. After a year of employment here the incentives increase.

Top Job Titles	Average Salary
Plumber 105 salaries reported	$139,452 per year
Plumbing technician 44 salaries reported	$144,773 per year
Service technician 15 salaries reported	$140,000 per year
Customer service representative 4 salaries reported	$23.38 per hour
Call center representative 8 salaries reported	$20.81 per hour

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