baggage handler

material handler

passenger service agent

warehouse worker

truck driver

Alliance Ground International

Working at AGI for the LAX station is honestly one of the worst experiences I’ve ever had the misfortune of experiencing. Management is absolutely abysmal. I know people always complain about their managers but AGI managers, supervisors, leads are literally the WORST.  You can work here as a regular and never get the chance to promote. They will give lead positions to brand new people with no experience over people who have been here for a bit just on the bases of them not liking you. It wouldn’t even be a good thing to work as a lead or supervisor here ANYWAYS. There is no equipment. The equipment situation is horrendous. No tugs that properly work. Getting a tug or equipment for flights as a ramp agent is a nightmare. If you work in the morning, you have every tug at your disposal. If you work in the evening or night time, you aren’t gonna get a single tug. Crews choose who to give away their equipment to that you NEED in order to do your job but if they don’t like you, too bad. Figure it out elsewhere. I’ve asked for a tug before and was told they needed it only to see that tug go unused the entire operation. I absolutely despise this company. People only put up with the work environment because of necessity. Do not work here if you can. Terrible TERRIBLE company. Nothing but nepotism. Don’t bother complaining about valid work issues to your managers here either, they will use it against you. Complaints are not properly handled. The own managers gossip about issues to others employees creating a toxic environment.

Alliance Ground International is one of the worst companies I’ve ever worked for. They do not treat their employees with basic respect, and there is absolutely no job security. They constantly hire new people just to fire them for little to no reason. Management is unprofessional and disorganized. The supervisors lack leadership skills, and Human Resources is even worse  rude, unhelpful, and completely unprofessional of employee concerns. If you have an issue, don’t expect any real support. You’re treated like you’re disposable. They also don’t have a union, which means employees have no protection or representation. You’re entirely at the mercy of managers who play favorites and make unfair decisions with no accountability. There’s also poor training, constant schedule changes, and unrealistic expectations. They overwork employees, provide little recognition, and make you feel undervalued every single day. If you’re looking to work in aviation, do yourself a favor and apply directly with an airline or look into better companies like Hallmark Aviation or other reputable airport contractors. Avoid Alliance Ground International unless you enjoy being mistreated, overworked, and underappreciated.

Working for AGI was definitely an experience i will take will me. As far as my interview it was amazing HR was very friendly. The office however was going through some changes. Apparently there were some things above my pay grade occurring as far as regulations. But I was essentially let go because from what I was told the team no longer felt comfortable with me being there. There was a discussion in the office a few days before I was let go. Many of the team members were discussing how they did not feel drag queens should be performing for children. When I was asked on my opinion I simply replied I don't have any children so I don't have any opinions on the matter. That discussion was on a Friday two days later that  Monday I come into work and was advised I was let go because the team no longer feels comfortable with me being there. Was I shocked absolutely not but it did come out of left field. A  majority of the office did advise me that I stood out and did not fit in being that I was not a fluent Spanish speaker. 

So my first week and a half was completing computer module training. Afterwards, I was out in the busy, wild warehouse with all the other cargo agents. It was very confusing at first but then after a week or two I grasped the work because of the awesome people I worked with made it easy. There is a lot of mail and inbound and outbound freight, as well as servicing the front dock with offloading and loading trucks with freight that must be found and verified by customer before loading onto their vehicle and/or truck. Honestly, I loved working under Delta Airlines for Alliance Ground International (AGI). I always worked hard and always stayed back to help the other shifts. I would stay overnight and until the end of the next day or whenever my manager would tell me to leave to get some rest. So I felt like I poured my heart and sweat out for Alliance Ground International and as well as Delta Airlines. I definitely miss the work, the warehouse, and most importantly the other workers and all the customers.. they know me well.

This is without a doubt the worst job I have ever had. The biggest problem is they dont train new hires at all and they are so busy that the supervisors dont have the time to even help new hires if your lucky a coworker will show you somethings but dont hold your breath. Its really ridiculous. The higher management really looks at the hourly workers like slave(example: even if all the work is done you are not allowed to sit down for 8 hrs, you cant go to the bathroom without asking like a child) All the supervisors always argue and are never on the same page. Its truly an unprofessional environment. They care more about the cargo than the employees. honestly if I didnt need the money I would have left after my first day. "Its pretty much modern day slavery but instead of picking cotton its stacking boxes" a quote told to me by employees my first day. FYI they tried to get a union a few years ago and fired most of the employees to stop that from happening

A typical day at work is to spend time at the warehouse (unless you are a customer service agent) and build cargo pallets. Unload the contents of the cargo plane and arrange items for pick up at the holding area. If you happen to do evening schedule, you are mostly likely to spend 60% of your time building the day's plane load and the rest will be spent sorting mail and packages at the USPS mail sorting facility. 

The management when I worked here was a bit disorganized and to a degree dishonest. I was originally hired as a customer service agent in-charge of processing documents for incoming and outgoing cargo, but after I complied all the requirements and reported for work, the manager informed me that I'll be working as a warehouse agent which meant I had to learn how to operate a forklift, drive a tug, lift multiple boxes, build a cargo pallet and manually tighten cargo nets.  I stayed as I thought it was a temporary assignment. I eventually left as I don't see any career path.

A typical day starts off with a group text about our incoming flights along with the report time for the flights. You arrive at the ramp, clock in and get on a tug and start clearing the ramp if nessessessary. When the flight arrives at the bay you assist in securing the aircraft (chocking the wheels and placing cones around the aircraft's engines and tail). When the aircraft is secured, offloading can commence. When offloading is complete, the loading of cargo can be done. Meanwhile supervisors, team leads and other co-workers are constantly micromanaging you. Higher ups talk down to you and you are treated like you are incompetent. You are constantly exposed to exhaust fumes and hazardous working conditions. Between the constant micromanagement and the stressful nature of the job you burn out quick. Save your sanity and do not apply here unless you are in dire need of a job. 

A typical day for me at work is a fantastic experience that helped me learn how to see the difference or remember the different types of mail and where they should be put in different special colored bags.I worked very hard for my family and worked overtime. The people who took over management such as the manager and assistants were well directed and told what was needed to be done clearly. My co-workers were very friendly and were cooperative when I needed them. The hardest part of the job for me was honestly to review if my co-workers put the emails specifically where they were supposed to be especially diplomatic.The most enjoyable part of the job is to know that I didn't make a mistake,to know that I'm helping my family and receiving my checks.

AGI has good workers that are willing to get the job done. Its sad that they do not take care of them or reward them.

The saddest part of AGI is the upper managment level. The do not put managers who are on the floor in a position to manage the operation. They are just bodys in an area of operation to show customers we have people. 

The do not lead or develop people there at all. I did not learn one thing from my Manager because he was never around. AGI has no goal for the employees just as long as the revenue is coming in thats all that matters.

Revenue is good and thats what all companys want but what's good is revenue when the customers you have are not happy and will leave AGI. This puts the employees and managers at risk of getting laid off or no job at all.

If upper management would treat there workers with respect and not lie to them AGI might have a chance to grow.

Top Job Titles	Average Salary
Baggage handler 3 salaries reported	$14.02 per hour
Material handler 2 salaries reported	$11.88 per hour
Passenger service agent 1 salary reported	$24.00 per hour
Warehouse worker 1 salary reported	$16.00 per hour
Truck driver 1 salary reported	$29.40 per hour

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