retail sales associate

retail sales manager

bilingual sales representative

wireless sales consultant

retail store manager

Alliance Mobile

Be prepared to work 9:30-7:30 every single day. Work/Life balance is terrible. Every 3-6 months the commission structure changes, and not once since my time here has it been "better" than before. It always gets worse. You earn PTO based on how many hours you work in a two-week period. Every 45 hours worked translates to roughly 1 hour earned. That means you need to work two months to earn a single day.
Base pay is questionably low in today's economy, and the commission averages for most sales reps to anywhere from $2-4 additional to the base rate. Benefits are a joke, insurance is okay at best, and all stores are short staffed, so prepare to be belittled by upper management if you're sick, have a family emergency, or have to cut back on time here to better spend it working a higher paying job at the same time.
Oh, Alliance Mobile also encourages shady practices on AT&T's loyal customers. They encourage lying so that we can sell additional products like HTP and new lines to people who will never utilize them. Alliance also fails to recognize their associates who perform these ethically questionable activities. Sales are down in early 2024 compared to a year prior, and yet they expect all their reps to simply shove new sales down their customers' throats without a second thought. 
HR is just as crooked as the corporate leadership at Alliance. They will often side with themselves and each other, completely unwilling to fight for their reps on the sales floor. An example is setting up the AT&T offered Indirect Mobility Offer discount for cell phone plans, or "IMO". I myself reached out to Alliance HR for help only to be told it's not their responsibility to assist, despite being told upon hire it was a perk Alliance offers, and I had to then fight AT&T customer support for days before it got fixed. Another colleague I know has gone three months without service because Alliance nor AT&T will help them attach IMO to their account and will not waive or reduce the costs as promised to them. 
The best thing I can say about working here, and it's not even thanks to Alliance themselves but rather complete happenstance, is my immediate manager, district manager, and nearly all colleagues I have had the pleasure of working with have been amazing "allies" while working for such a terrible company. If you have a lick of sense in your brain, you'll stay away from Alliance Mobile. 

*Based on my personal experience*

Pros:
Supportive Co-workers 
Flexible schedule – more or less 
Bi-Weekly Accessory Payout 

Cons:
Poor Leadership 
Pay 
Company Culture 
Lack of accountability 

During my employment with MMS, I did have the pleasure of working with some great people. My co-workers made coming to work manageable and fun at times. Scheduling can be flexible depending on your manager and can work out in your favor. However, I have heard contrasting opinions on this. Lastly, the Bi-weekly accessory payout can be nice if you're able to sell the overpriced accessories in the store. It is difficult to compete with eCommerce when they're selling screen protectors at $15 for two and you're trying to offer someone a single protector for $45.

Hourly pay rates are terrible. Which is why I would suggest going to work for the carriers on the corporate end. I guarantee they will start you at $2-4 an hour higher. Although this is a sales job that is commission based, the door does not always swing, and customers do not always have the need/want to purchase something. Therefore, having  a higher hourly is nice to pad those moments and months where the opportunities were lacking. 

Now, lets move on to management. In my experience, there was a major lack of leadership and accountability. It was an absolute displeasure to work with them. You would get a nice "pat on the back" when the metrics were being met, but failure to meet these goals would result in distasteful messages in store group chats as well as a less then professional business decorum to say the least. Quite a bit is said about holding individuals accountable, when in fact they were not holding themselves accountable. Barking orders and not showing up for your scheduled shifts is not how you gain the respect of your colleagues. This is ANOTHER reason why I stress going to work for a corporate location. The culture is better and you would more then likely encounter better leadership. 

That being said I hesitantly would rate my experience working here a 2/5.

A lot of people comment about how this company will never pay out commission in a sales based job which is true but I would like to talk about something else. Because of these decisions to never payout what you earn there is a constant revolving door of employees and since there is desperation to fill vacancies before stores go completely unstaffed the company will hire anyone with no one to properly train. Be prepared to have coworkers who will lie unknowingly because of bad training just to have enraged customers come back to have things "fixed". It is very likely that employee who told them the wrong information to no longer be working at the company and that customer to be yelling and demanding you to help them to a satisfactory resolution. You will not have the tools to do this at only AT&T the company can and you are retail. AT&T will sometimes be unable to help as some promises are just outlandish leaving you with customers face to face that are very upset. The management they do hire is very often too young to fully comprehend the responsibility of the job.

Overall an unserious job from an unserious company, I can't recommend this to anyone. Even as a first time sales job you can learn much more from another company. If you love tech and think working with it would be fun you will find it frustrating to have to self teach to help others. As a job to meet people and flex communication skills you will be practicing deescalation speech more than a cop.

This is a great starter position for people looking to get in on the ground level in mobile sales. They'll teach you everything from basic customer interaction to maximizing your bonuses. There are quick opportunities for advancement but that's mostly due to high turnover.

The commission structure is the most backwards, penny-pinching, customer-pleasing trash in the industry. Customers who leave bad survey reviews over text message will often drag down your commission and can even make you LOSE large parts of your bonuses. No other AT&T franchise holds its employees to customer reviews like this, so it's inherently obvious that all of the extra payout money from AT&T is going into our own CEO's pocket. You can escalate a bad review that is clearly written against AT&T services and not your performance as a rep, but AT&T will rarely concede that they were the problem, so you'll still lose that $500+. I've worked at many other mobile sales jobs, and there are so many franchises, across AT&T and other carriers, that pay better for the same job. 

This is also not a good place to learn customer service ethics. Reps are taught from day one to add premium plans, device insurance, early upgrades, and other add-ons without notifying the customer that they are doing so. This is how I was trained. This results in a higher bill for the customer and, in rare cases, misquotes that lead to escalations and chargebacks, which could simply be avoided if these add-ons were not so important to receiving commission.

Working at Alliance Mobile has been a fast-paced and rewarding experience. A typical day involves working with customers to find solutions that fit their needs, managing activations and upgrades, and collaborating with the team to hit store goals. I’ve learned a lot about sales strategy, communication, and how to handle a variety of customer situations effectively.

Management has been supportive and focused on developing the team while pushing us to perform at a high level. The workplace culture is competitive but motivating, with a strong emphasis on teamwork and accountability.

The hardest part of the job is balancing operational tasks with maintaining strong sales performance, especially during busy periods. The most enjoyable part is helping customers leave with something that improves their day and celebrating big wins with the team when we hit our goals. 

Getting a job at Alliance Mobile has quite possibly been the best decision I've made in my life so far!
I've had five jobs before I worked at Alliance, and while I liked some of them, I've never loved them or truly felt recognized at a company until Alliance Mobile.

I genuinely do love it here as a company. The culture is great; it kinda feels like one big sales party at times. It is also very easy to network within the company; everybody knows everybody. I started at Alliance Mobile in March of this year as a Sales Representative at the Crofton location. I did my training in Glen Burnie, and I immediately felt welcomed into the company by the team there, and it was the same when I started at Crofton.

I came into the company with about 6 months of phone sales experience. Alliance Mobile is a very good place to either work on your sales skills or learn them outright.

The hardest part of the job is probably during the holidays. There is A LOT of traffic during the holiday season, BUT it is also the most rewarding time of the year!
 
I recommend Alliance Mobile to anyone who is looking to make money out of the work they put in. It is easy to sell at Alliance, but it's not a cakewalk. But if you're someone willing to put in some time and effort, I think you will be pleasantly surprised with the return.





Working at this company used to be the envy of all my friends, and for good reason - it was both enjoyable and financially rewarding. However, things took a turn for the worse following the merger of Midwest Mobility Solutions and Slayton Wireless. Shortly thereafter, a new commission structure was introduced without any opportunity for clarification or discussion. Unfortunately, this new system heavily favors corporate higher-ups, leaving many of us feeling disenfranchised.

The most recent change eliminated assistant manager positions and their associated bonuses, replacing them with unattainable goals that make it nearly impossible to earn a comparable income. Despite upper management's enthusiasm for the new structure, the reality is that most of us are now struggling to make ends meet on hourly wages. It's disheartening to see the focus shift towards rewarding only those who can meet excessively high targets, leaving many of us feeling undervalued and demoralized.

For any of those among you still working here I would find work elsewhere and stop being miserable and suffering in silence It will not get any better with any change as proven time and time again with the new leadership that's been introduced.

If you're thinking of working here....don't


What is the best part of working at the company?
It really take the right people to rum a store efficiently. I started in a good store and ended in a bad store.

What is the most stressful part about working at the company?
Being promoted to store manager and having the DM do absolutely nothing but hand me a key and alarm code. No management access on the computer but yo set schedules not to view display layouts, place orders, review recruiting for employees and more.

What is the work environment and culture like at the company?
The RM has no problem installing you and blaming you for problems you out of your control. "Even a store manager can be replaced by a vending machine." While the DM is to much of a coward to remotely defend his team and to lazy to help his own stores. 

What is a typical day like for you at the company?
Any customers that's comes in you must add insurance with or without them knowing to inflate the store numbers otherwise you will be reprimanded. Finding and or knowing a solution for a customer to give them a good experience without making a sale you will be reprimanded. If you dont call existing customers to sell them when they become upgrade eligible you will be reprimanded. There is more but I think you get it.

Typical commission job! Pay gets worse every time there is a change.

Way more micromanaging than training. Nickle and Dime everything.

Training all virtual, click through things. Legit waste of time. 

No tenure or loyalty incentives. They treat employees of 3, 4, 5 plus years the same as a new hire.

Constant commission errors. Always sending out corrections etc. if it gets caught.

Above errors include pay checks being wrong. Over pay. Under pay. 

Staff has to fight for their raises due to lack of structure date wise behind the scenes.

Staff paid terribly for what they deal with day to day.

This location had moved 11 months ago, still no power outlets for the displays, hot water tank issues, leaking, among other issues. 

Management just gaslight’s everything! Sharing false comp pay scales on "what if's" and not facts.

Vacation Policy's

This is hands down one of the worst parts of this company. Changed systems months ago and still can’t get it loaded in correctly. Don’t know how many hours you have.

Don't give them any notice you are leaving though. You're better off leaving them high and dry. Just leave after you get the prior months bonus.

I would not recommend anyone work for this company or any AR for any carrier.

I come in to work everyday ready and excited. I learn something new almost daily and I love the team I currently have. I love to see hard work paying off within my team and myself. The culture we have here is amazing, we always have friendly competition and find new ways to make work fun. It’s nice having an environment where you can mess around with your team but they also understand when to be serious and when it’s game time. Sometimes we get angry customers or stressful situations but that happens at any job and the nice thing is, when customers walk in they are in our business and our comfort zone, we have to remember that we are the professionals and to not let any customers disrespect us or our team. It’s important to always be respectful back but also know when to put your foot down. There are so many reasons why this is a great place to work, there is absolutely a reason I have been here over 2 years and see myself continuing longer!

Top Job Titles	Average Salary
Retail sales associate 836 salaries reported	$16.94 per hour
Retail sales manager 269 salaries reported	$44,759 per year
Bilingual sales representative 53 salaries reported	$18.90 per hour
Wireless sales consultant 1 salary reported	$19.00 per hour
Retail store manager 9 salaries reported	$58,167 per year

Working at Alliance Mobile: Company Overview and Reviews

Alliance Mobile

Alliance Mobile Ratings

Popular jobs at Alliance Mobile

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected