call center representative

member services representative

senior software engineer

risk analyst

collection representative

Alliant Credit Union

this was hands-down the worst job that I ever had. I can really only think of three positive things so I will start with those. My direct supervisor was amazing and I really appreciated everything that they did for me. Next, most of the people that I worked with were friendly and I did enjoy going to the office. Lastly, the building itself was well-kept and felt home-y. aside from that, everything else, for lack of better word, sucked. There were constantly technical issues, which we were always docked for, even though it was out of our control. I personally had multiple issues with HR, and it truly felt like they did not care about anything that was happening to me. when I was initially hired they told me that I would only need soft sales and I wasn’t required to sell anything. That was just a cover-up. There was a point system that you had to follow and if you didn’t need the requirements you were basically punished. They eventually took away the point system and said it wasn’t required but it was still expected. If you didn’t get points, you couldn’t pick your schedule, which was something that was very important to me. I was told that after six months of working in my role, I was allowed to explore other role in the company. I interviewed for a couple different position and didn’t get any. The answer every time was “you haven’t been here long enough“. But why say that I’m eligible for the position at six months and then use that as a reason that they didn’t give me the position? there were so many people in the same boat, it truly was not fair. I won’t really get into the initial training, but I will say it was pretty much useless. The two people in charge of training didn’t really give a training plan that would set anyone up for success. The gentleman was nice, we definitely learned more from him. The woman on the other hand was pretty rude at times and it left a bad taste in my mouth. The training that you get that’s actually good is when you shadow people in the same role as you. They were the most helpful at a lot of times they didn’t get any recognition for it. And lastly, the thing that bothers me the most, if any problem came up, anything that needed to be addressed to someone above me and above my manager, nothing was ever done about it. It all stopped after my manager passed it up the chain. nobody realize how hard it was to be in the role that we were in. Being constantly yelled at on the phone, constantly stressed about whether or not we are going to get the amount of points that we’re supposed to get every month. when I was told what my salary was going to be I was really excited because I’ve never made that much an hour before. But then I realized how much stuff I had to deal with and the mental abuse that I would be taking on. We were not paid enough. I will share one final example as to why this company is trash. While working from home, my Internet went down. There was an outage in my area. I was waiting and waiting and waiting, calling my Internet provider every 15 minutes to try to see when it was going to turn back on. I was doing everything that I could I didn’t have a hotspot on my phone so I tried to call my phone carrier to get one added and the wait time for that was two hours. I was told that I could either take the occurrence and risk getting fired or I could go work in the office. I had been asking to work in the office since I heard that there were some people back in the office. I was struggling really hard at home, I hated being cooped up, it was hard for me to pay attention. They wouldn’t let me go when I asked for it but all of the sudden they would let me go because my Internet was out for a couple of hours. Guess who didn’t get paid for any of that time? Yeah, me. All in all, don’t Believe what they say, and if I were you, I wouldn’t even waste my breath applying.

Management allows the same people to be late everyday. When the late employees finally arrive, they don't immediately start working. They sign in, get coffee, and chit chat with other co-workers for over an hour (Not exaggerating sometimes for 3hrs). Management passes their duties onto their employees so that they can walk around all day and talk to their "Friends at work." When talking with other employees of the company at lunch/in the break room/passing by in the halls, they all feel the same way and feel stuck at the company. No one is happy to work there. Some of the go to departments are the lowest paid in the company. Without them, the company would no survive. They're not appreciated! No room for advancement! The CFO is so stuck up that she will not acknowledge you even if you make eye contact with her and say "Hi, how are you?" Given special projects to work on throughout the year to enhance the systems for employees and members. The project will be delayed all year and then management will tell you it has to be completed by the end of the year to meet your goals with only 1-3months left to work on it. Most projects that get started don't even get completed in a year if you have all year to work on it. Some have been going on for over 5yrs.

I am working here long enough to familiar with the company, different teams and the culture of the different teams. Company has some good developers. The team culture is something upper management should look into and work out. Some of the bad qa managers and a only mobile developer need to be replaced. They make the development resisting and I think does not align with company goals. I think culture developed such a way that development and testing is pre-planned, personally and politically influenced buy a person or two and executed under influence. Personal culture is promoted and supported by some managers after knowing what is right and wrong. Which is not helping to software development teams to retain good talent.

I  would suggest the upper to middle management to recruit good people and talent which can help team move forward and which can promote good ethics and culture. Replace who makes things tough for existing team mates and teams.

Work with Online applications (open for a savings account sometimes with checking), also review the one that where denied reason why & letter was sent.
Review w/chexsystems & Equifax. Respond with calls/emails from co-workers & members/customers.
We also worked with:
Beneficiaries
Account Owner Changes
Accoun number changes
Balance end of the day
Check Orders
Create procedures
Traning
Verify work (verify other co-workers work & sign out)
Work with incoming mail, we had 24 hours to finish our work. It use to 2-3 days limit then it was changed to 24 hours. Which it was hard at time when its only a department of 8 people. If we had training , meeting id does take away of our daily duties there was not brake. I couldn’t complain we had a good team we all had our strengths and we had our favorite subject to do. It may sound silly & we don’t admit it. I have provided the list we use to do which I think it was a lot but keep us on our toes.


During the initial recruitment process, I was very excited and thrilled to be offered the interview at a company that has won several best workplaces awards. After, accepting the offer things started to change rapidly. The overall role is toxic, leadership does not care about the employee moral. The tenure employees in "Supervisor" positions there are mean,rude, bitter and not helpful nor qualified to train/lead a dog. Stay away from the MCC if possible. Do not mislead by the wards they intentionally force the employees to vote for the company and threaten to take away your bonus if you disagree with their survey. You also have to bid and cannot get a set schedule unless you've been there for 1 year. Constant micromanagement, calls are monitored. No freedom very intrusive supervisors, terrible customers

Pay should increase more due to changes happening often and without notice, benefits are great PTO 168hrs per year with no limit in when you use it , paid holidays off (be mindful the medical insurance is High Deductible) some employees are great to work with , others only want to be heard and don’t listen. Management is always changing (new people coming in and old ones leaving) This company has a overall high turnover rate in this department . It’s a revolving door due to over work load , micro managing using internal system & short staffed in all departments. They tell you that you can move up fast and want you to keep interviewing for experience but will turn you down a lot to keep you working harder and harder. Breaks and lunches should be longer (lunch is 30 mins unpaid) pace yourself … High stress levels on a day to day basis. The members are demanding , lazy and sometimes very rude.

If you have a good head on your shoulders you can come to Alliant and stand out but you have to realize that it's only because the rest of the staff are inadequate. Come to Alliant work there for a year or two, get paid fairly well, get some experience, and then leave for greener pastures. There are people at Alliant who have been in their jobs for years but yet can't explain to you what they do, the lack of leadership in the company is very concerning and underperforming employees are allowed to hang around creating messes for the better equipped employees to clean up. We even have one employee who refuses to answer the phone with a greeting of 'Alliant Credit Union' , they simply say 'hello' when a member of the credit union calls, yet this person is still employed at the credit union. That's just one example of how bad the void of leadership is at Alliant. 

Calls back to back
MCC is understaffed
Working Closing shifts/Saturdays are terrible
High turnover (my group of new hires had 4 people leave within a 1-2 months of starting live calls)
Other departments would get upset for reaching out for assistance
It was a chore getting help from others
Constant changes that didn’t benefit the MCC
Being on hold for 10+ minutes, trying to reach out to other departments (which affect your performance)

Overall my experience there was pretty poor, during training they sold you on a lot of “positives” the company has. But when you were actually out there, it was a struggle just to do your job. How are you suppose to assist the customers when other departments and leads make it so difficult just to ask for assistance? Seems like every department was so bothered by a call, when that’s literally what your job is.

Some times you don't know how great a company is until you leave. When I worked for Alliant I had issues like every other employee that ever worked for a company. but once I left the company and worked for some other companies did I realize how nice it really was there. The Company really cares what its employee think about the company. Alliant keeps up with technology so you will have the tools to do your job. They will work you to the breaking point, but along the way you will have the opportunity to learn new and valuable skills and if you don't break then you will be a better employee that would overachieve at any other company.  It's a real culture shock going from Alliant to a substandard company even if the pay is better.

I applied online, and I received a call from the recruiter. From the first conversation, she was able to get my interest in the company. The interview process was great. They use Gallup test to measure how well you'll fit the culture, which I think is brilliant for both, the company and the candidate. 

Day one was great! The HR team walked the group through the benefits, discounts, programs and perks, and the company offers a lot of them. I was pleasantly surprised how much they offer, considering they are a small organization. 

The new employee orientation comes down the line. We got to talk to our CEO and a group of the executives during a lunch, with I have never seen before. I had never spoken to any of the executives in my previous job. Here I got to ask questions and get to know them. 

So far an amazing experience!

Top Job Titles	Average Salary
Call center representative 1 salary reported	$66,500 per year
Member services representative 4 salaries reported	$22.49 per hour
Senior software engineer 5 salaries reported	$121,935 per year
Risk analyst 4 salaries reported	$78,238 per year
Collection representative 5 salaries reported	$52,500 per year

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