therapist

Allminds

I joined Allminds with the expectation of a supportive clinical environment, but my experience was ultimately disappointing.

One of the first challenges was a significant delay in onboarding due to a lack of available referrals. My start date was pushed back for several months because there were not enough patients to support additional clinicians, which created uncertainty and financial stress.

Once onboarded, the level of oversight and micromanagement was unlike anything I have experienced in my career. My treatment plans and progress notes were reviewed weekly, often resulting in extensive revision requests. I regularly spent additional hours after my scheduled workday revising documentation, sometimes working late into the evening to meet deadlines. At the same time, there was significant pressure to submit documentation quickly, creating a frustrating cycle of revisions, tight turnaround expectations, and questions about why forms were taking so long to complete.

Management indicated that this level of review would only last for approximately three months, after which clinicians would have more autonomy. However, the experience during that period felt overwhelming and difficult to sustain.

Although the position was W-2, the benefits structure felt unusual. The company offered unlimited PTO rather than a traditional PTO accrual model, which may work well for some employees but did not feel like a meaningful benefit in practice.

Clinicians were also expected to take on responsibilities that resembled case management, particularly when coordinating higher levels of care. There was limited support for transitions to higher levels of care, which often left therapists managing complex logistical issues in addition to their clinical responsibilities.

The acuity level of many assigned cases was higher than I expected. I frequently worked with moderate-acuity clients and did not feel there was sufficient support for managing these cases. Overall, I often felt pressured rather than supported.

There are dedicated clinicians and staff members at the organization, and some therapists may appreciate the structure and oversight. However, clinicians who value autonomy, reasonable documentation expectations, strong clinical support, and clear referral pipelines may want to ask detailed questions during the interview process.

I have been working at Allminds for not quite two years, and I have been very happy with the job! I have three young kids at home, so I really appreciate being able to set my own schedule. I am able to work while the kids are at school. There are always plenty of referrals because they get referrals from insurance - no need to worry about marketing. My openings fill within a couple of weeks or a month tops - and that is without any evening or weekend hours. They handle all of the insurance billing so you can focus on the clinical work. I interviewed at a number of telehealth companies at the same time, and Allminds had the best pay per client session. There is plenty of clinical and technical support available. Allminds has its own EHR system, which I find very easy to use. They are pretty quick to respond to any technical issues with the EHR. We each have monthly one on one meetings with clinical leads, and are encouraged to reach out any time we need consultation. Other staff meetings and grand round trainings are recorded so you can watch at your convenience. After working at schools, nonprofits and a group practice, I have found it refreshing to work at Allminds because of the clear expectations and lack of workplace drama. One negative is the number of clients required to count as full time. They have a minimum of 10 clients for part time, which is fine for me, but you need 30 clients to count as full time. There are no health benefits available for part time, so if you need insurance you have to commit to a 30 client caseload. I know that is typical for many of these telehealth companies, but I personally would find that caseload to be unsustainable. I am grateful that I can count on my spouse for health insurance, so part time works for me.

Allminds has been a joy to work at since the beginning. You get compensated extremely well per session (compared to other agencies), get paid for admin time (doing notes, emails, etc.), and have an amazing admin team for support. You get to make your own schedule and cannot see more than eight (8) clients per day. Documentation is straight forward (BIRP notes)- and they provide you with policy/procedure documents in case you forget something. This remote job also gives you the flexibility of just doing your work/seeing your clients and signing off for the day, or you can put yourself out there and be more active in meetings with your clinical lead/group, admin, and fellow colleagues in your area. Admin puts together a few meet ups each year in person, which is an added perk. When it comes to working with clients, clients pick their therapist based on your expertise on your profile, which makes it SO much easier to connect with them.

The only thing I wish Allminds could have is PTO. You accrue sick time throughout the year (which is like your PTO); however, no formal PTO. It would be great to have both PTO and sick leave. Full time employees get benefits, which include medical, dental, vision, 401k (not employee matching). You can pick and choose what benefits you want and don't want. Raises are given when insurance (as of right now, Kaiser Nor Cal) increases their reimbursement rate. 

I have been at Allminds since last year, and it's definetely been a breath of fresh air since I've been here. I feel so supported and heard! I've worked at DMH agencies in the past, and as we all know, therapists are poorly compensated/treated, loaded with an unethical number of clients, and immensely overworked that leads to a feeling of hopelessness, panic, and extreme burnout. It's refreshing to finally have found a place that is a great balance of everything. The compensation is up to par, the support team is prompt, friendly, and helpful, and I love the flexibility. This place actually cares about therapists and I especially love how their mission is actually concise with the work culture they have cultivated. They practice what they preach! My values align with what they offer, and I can actually spend most of my time tending to my client's needs and treatment, rather than paperwork, policies, documents, etc. This is how it should be, and admin time is very minimal as well each week!

Allminds gives clinicians plenty of autonomy and opportunities to grow professionally.  Allminds provides top notch clinical training on topics such as  Bipolar Disorder: What is it? What does it look like? How to tell it apart from other diagnoses, and treatment options!  or Assessment and Treatment of Eating Disorders.  Clinicians can grow caseload quickly.  Clinicians are W2 employees, either part-time or full-time with benefits at Allminds.  Different from other platforms where clinicians are 1099 contractors, at Allminds clinicians get compensated for everything work related, including messaging clients, messaging providers' support, reading books and finding worksheets, trouble shooting EHR, attending training or meetings, etc.  The upper and middle management are down to earth, patient and hands on with day to day operations, questions and concerns from clinicians.  They frequently seek feedbacks and inputs from clinicians and follow through with improvements on the platform and workflow.   

Typical day at work. Log into platform, review clients chart and questionnaires, begin zoom appointment, complete progress notes. Create your own schedule. Clients can message you through the Allminds app. Management and technical support are supportive and helpful. Mandatory monthly training and monthly meeting with clinician lead. Company social get togethers a few times a year. The hardest part for me was learning to navigate the platform and the admin/paperwork- but that has always been my least favorite part of therapy in private practice. My favorite part of my job is working with my client. I have really enjoyed the clients that Allminds has matched with me. Overall this has been a great place to work and I am thankful for the Allminds team. 

Working as a remote therapist and clinical lead for Allminds has been an incredibly rewarding experience. The opportunity to collaborate with such a talented and dedicated team of individuals on the administrative team and the clinicians has been inspiring. As a clinical lead, I also appreciate the comprehensive support system in place, including regular supervision and opportunities for professional growth. 

Allminds has a commitment to fostering a positive and supportive work environment, which is evident in the energy and enthusiasm of the staff. The balance between flexibility and structure has been ideal, allowing for both work-life balance and a clear sense of direction. I also value the  intention to create a strong sense of community through in-person gatherings. Overall, this position has been a fantastic addition to my career.

I love working for Allminds!  Ensuring  quality client care that is culturally relevant is important for good clinical work, it is foundational to Allminds. I started with Allminds in March 2023.   Best thing I did,  for my own mental health was commit to a full-time position with Allminds. The flexibility, personal agency and the client/therapist fit process has been seamless for me as a clinician.  The mission and vision of the organization matches how leadership supports me as a clinician. The work culture, the support of the leadership team and the autonomy I have as a clinician, exceeded my expectations from an online  mental health organization.  

Allminds has to be the best professional team that I have yet to be a part of. You have the power to create your schedule, accept and decline clients, work from home, and get to use a user friendly EHR system. You can work individually and also work as a team as you get monthly meetings, check in with leads, office hour drop ins, and an admin team ready to support you. The pay is competitive and is in the higher end within the field and I love their focus on trying to retain their staff. Allminds has made me feel respected, seen, heard, and valued. Allminds should be the norm to the mental health field not the exception. This is a place where you will feel proud to be a part of.

I've worked for a handful of online platforms as I tried to find a good fit that offered both autonomy and connection and nothing compares to what I've experienced at Allminds. Allminds does a great job of focusing on the therapist's happiness and all leadership truly seems to care about the well-being of the clinicians. Although all clinicians are licensed there are still mandatory monthly check-in's with a clinical lead, but in my experience that is very reasonable given this is still a group practice, not a private practice. Allminds seems to be growing and I hope that with their growth they continue to maintain their focus of clinician well-being, which makes them really stand out.

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