sales specialist

case manager

claims consultant

support specialist

specialist

Allsup,-LLC

Pros
1. A rewarding job helping others - There are many people who really do need help with the SSDI process and it was a pleasure assisting them on their journey and sometimes just being a shoulder to lean on during these difficult times.
2. Remote position – however there was consistent push to return to office.
3. Hours of operation – Monday through Friday, day shift, no weekends, and most holidays of. You will have a set schedule.
4. Benefits – Health, dental, vision, 401k, PTO.
5. Coworkers - There is a team jabber (chat) every day and everyone helps each other.

Cons
1. Severe micromanagement – it was tolerable at first but this past year things became worse as we were extremely short staffed and they are trying to get the most out of the specialists they do/did have. I was told by a manager that certain changes were due to their lack of trust for their specialists.
2. Wages – I accepted this position at $14/hr. This was not negotiable even with my 19+ years of customer service experience. However, this was a remote job during the pandemic and I took it. A week into training I realized that this position was severely underpaid. There is SO MUCH a specialist needs to know. This is not just a call center job where you take calls and notes, you have to provide a lot of information to claimants as well. It takes about 6 months to a year to be fully trained. About 3-4 months ago, I noticed that it was posted on the Allsup Careers page that for a Claims Specialist I position, they are starting out at $15-$18/hr “based on experience and geographical location”. By this time I was making over $15 due to annual raises and they also made their minimum wage $15. However, I was curious on what experience I needed to reach $18/hr because I felt that would be more appropriate for this position. I reached out to my manager who contacted HR and I was informed that a Claim Specialist I position is “entry level” and basically someone new could come in making more than me.
3. Goals/Metrics – For the most part, goals are attainable. You are required to take 37 calls or more per day. This sounds easy but sometimes you’re not always able to control the phone conversations. There are many people who need help, have lots of questions, or have no one else to talk to. Metrics have recently changed and it leaves little room for error.
4. Referrals – When I was hired, I was offered customer service or sales, I chose customer service because I didn’t want to have to sell anyone anything. For the last year it has been pushed that we have to ask all claimants if they have anyone to refer to Allsup. Sometimes it can be warranted and easy to talk about, but there are so many situations where it is awkward to approach the subject or even end the call with it. Claimants don't like the constant reminders either.
5. Schedule – My schedule changed about 4-5 times since being here. For a long time I had a great shift but due to being short staffed, they had to rearrange many of our schedules to make sure the call queue was cleared by 5pm.

My life became a living nightmare! After starting to work for this awful company. I realized I made a mistake in going to work there on day one. 

You were required to take a phone call every 10-15 minutes for 8 hours a day. Managers & coordinators were unhelpful & gossiped about the employees all the time. My boss was the worst of them all! They treated the employees like trash and pointed out faults all the time. They never acknowledged the good you did. 

You had to follow the huge manual, which was impossible to find the answers in. You were darned if you do & darned if you don't. Calls were constantly monitored & I went into call reviews quite a bit. I know that was for quality purposes, but they were all about QUANTITY over QUALITY. Personally, my boss picked at every one of my calls & I had to prove several times I was right & it came directly from the manual. 

My favorite times of the day were my morning and afternoon breaks, lunch & when it was time to go home. I always spent my breaks in my car & cried every day because of how bad management treated me. I also ate lunch in my car. 

I was told I could promote to other departments, but that was a lie. 

Outside of work, I became a horrible person and treated others badly. Once laid off, I had a huge weight lifted off of my shoulders. I'm now back to my normal self & happy once again. Starting on my second day, to my last, I looked for a new job.

In all honesty, Allsup deserves zero stars.

When I first started 5 years ago, business was soaring, lots of bonuses and compensations for hard work, easy to advance in and out of departments.  We had quarterly meetings--long and drawn out--but we knew what was going on.  Equally we had monthly meetings but that is now no more.

After 2 "work reductions", bonuses were unobtainable, quota requirements went up, work load increased due to lack of man power.  Easy to burn out. Management does what they can, but not always good communication with departments on what is going on--transparency is gone.

I enjoy the people I work with, the company does do good things for others, but employees are under compensated for the jobs they do.  It is a high stressed job, and many have left for more competitive salaries and advancement opportunities.  So many good people have left.

Overall there's little opportunity for advancement. No creativity, no growth, and it just not for me. I felt as if they were moving people backward in their careers, they were enforcing everyone must work in the call center but I was not hired for call center work and would NEVER EVER IN ALL OF MY LIFE work in a call center because I know my strengths and weaknesses. The claimants could be very difficult to deal with (genuine jerks) and they expected you to be at their beck and call. The work was routine, felt as if I was dumbing down, the hours on the phone with claimants (could be 2-4 for just one claimant) were ridiculous, and then complete dozens of tasks as well as up to 4-8 hours on the phone with claimants. Was not manageable.  

Low morale throughout the company,  unprofessional behavior by upper management, many middle management with no knowledge of your actual job tasks, dependent on co workers for training and explaining day to day tasks, training is poor with extensive cross training, no opportunity for advancement unless you are friends with management, capped hourly wages, most enjoyable part of the job is friendly co workers, hardest part of the job was  seeing hard working co workers with many years of experience with the company laid off so cheaper labor could be hired thus depriving customers of  correct and quality service   I  have learned you are  just a number here and not an employee. Very unappreciative company for our dedicated service and time to them!!!!!

A typical day at work is working together as a team to complete tasks and verify information with the Social Security Administration to verify our claimant's are being paid correctly. While we are a team and work on our own tasks, should we finish our daily work we step in to assist a team member to complete their tasks as well. 
The hardest part of the job is the frustration of knowing a claimant is not being paid correctly, however it is simply a waiting games with the Social Security Administration correct their error in order for our claimant to be paid correctly. 
The most enjoyable part of the job is knowing that I am helping someone in terms of verifying they receive their Medicare benefits and monetary monthly benefits needed to live and pay bills.

A typical day at work is answering many calls ,very short staffed.
management loves to play the "favorite " game. Managers whom are not trained they moved up the ladder by upper management whom are their friends. Managers are intimidated when you have a higher level of education. Some managers even tell you to "dumb down " your vocabulary when speaking to claimants on the phone. 

 The co-workers make the job easy going , they were the only way you could get through a long , stressful day. 
The hardest part is the job is not getting the recognition that is due when you do a good job, only the mistakes are pointed out. The best part of the job was when the day has ended and you are walking out 
the door. Don't miss this place at all.

I worked at Allsup for several years and it was mostly great.  Granted, Allsup tends to pile on about twice as much work as is humanly possible on each of their employees, the management understood they were doing this and rarely got upset when you were a week or two behind. 

In the last year or two this has gone from a growth company to a shrinking company.  They have not been replacing employees when they quit, and just this week they laid off 67 employees. The culture has gone from happy and optimistic to toxic.  

Hopefully this round of layoffs has reduced their workforce to the point that things can turn around for them, but I probably wouldn't look to them as a potential employer for the next year or two.

Job was ok. Was a temp for 6 months but found full time job since they do not intend on ever hiring anyone there. As soon as I left they laid off all the other temps that was there. Supervisors were not so very nice or helpful at all. It was a good learning experience for first 3 months but then even the clients weren't as helpful with you at all. Of course you are never treated like the regular workers cause your only a temp you are just there for the body work. Plus it got really frustrating going after these medical facilities to get help in obtaining records for those people that are trying to get their social security disability. Very disappointing job. Don't ever apply for this position.

I worked as a contracted hearing representative with this company consistently for about five or six years, and found that overall compared to their competition in the industry they were pretty organized, the structure was a little top-heavy, too many cheese, not enough Indians, but they were reliable with consistent work and reimbursement for ancillary expenses. The fee paid per hearing was very low at the time with no real advancement opportunities that I had hoped for to transform into full-time position, later went to work full-time for their competition, which was a big mistake.

Top Job Titles	Average Salary
Sales specialist 79 salaries reported	$16.05 per hour
Case manager 42 salaries reported	$60,955 per year
Claims consultant 15 salaries reported	$55,000 per year
Support specialist 19 salaries reported	$36,640 per year
Specialist 13 salaries reported	$18.62 per hour

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