direct support professional

program coordinator

program supervisor

community manager

supported living manager

Alpha Supported Living Services

Do you want to work in a place where neither your co workers or your managers give a single **** about you or your clients ? Do you want to stay late every single day because they don't have anyone on the schedule and simply don't tell you beforehand instead of communicating ? 
Do you want to be reprimanded for missing very small details when you have co workers who have not done the daily required documentation in two years ? Then this is the place for you. You are paid well enough. But not to deal with the cons. Your managers will leave you stuck in a home where you legally cannot leave, all day long. Nobody answering their phones. When they knew that they had nobody to work that shift. They simply don't care enough to tell you. The culture here is awful, nobody cares about anything. If you're looking to sit on the couch all day long on your phone and never get in trouble for it, I guess this place is for you. I've had managers lie to coworkers saying I called out last minute, when I was on a vacation I had scheduled weeks before. Just so they don't have to take the blame for not doing their jobs. If you're looking for an actual career with communication and and teamwork STAY AWAY. 

Alpha does its job very well--taking care of adults with developmental disabilities. I am constantly blown away by the kindness and commitment that people dedicate to their work. I have felt very welcomed and supported, and see a deep sense of purpose in everything that's done here, even in the midst of a pandemic.

There are 800+ employees, most of whom are caretakers that don't have company emails, and the finer details of announcements are often are lost in translation because they have to trickle-down to the caretaker level by paper or word-of-mouth. There are MANY bilingual employees, and it would be a wonderful idea to tap into that to help communicate critical information to staff who are non-native English speakers.

Intentions are good, and the work that is done is good. But communication from the very top to the very bottom needs to improve drastically.

I assisted adults with developmental disabilities (Autism, Downe Syndrome, Angelman Syndrome, Klinefelter, Fetal alcohol syndrome.)  I helped in all aspects of daily life including bathing, hygiene, community access, medications, money management, health and safety, and behavioral management.  I worked with deaf clients and co-workers, building an extensive ASL vocabulary.  It was very stressful work with minimal monetary compensation.  It was, however, very fulfilling.  The only co-workers I ever had issues with were those who did not care about the clients or posed health and safety risks with their actions.  Alpha was one of the best agencies to work for in that field, but they expanded more quickly than they should have.  They had the best of intentions trying to attain the most money possible to better serve the clients, but they lost the close bonds that had existed when it was just two houses, not twenty plus.

No help from management in any position. Alpha took over for another company that was shut down. Unfortunately, Alpha also got their poorly managed staff and the management/office personnel. There are a ton of employees that don't speak American and this creates communication problems the office doesn't want to fix. Otherwise, same as every other assisted living company in Spokane. 
Individuals are absolutely amazing and very thankful. They don't really offer any over time. They aren't going to short your hours either. You work in one or two houses and aren't asked to switch or fill in anywhere else. 

hanging out with, talking, driving to stores, going for shopping, cooking for the client. I also do some light housekeeping. I got to learn how to be patient and com[passionate, caring and resilient. I also picked up some useful customer service skills. the hardest part of the job is not being sure of how to solve a hard situation and being divided about asking for help lest other people think you do not know how to do your job. the most enjoyable part of the job is the bond I form with my client and we become very close. that bond is a blessing.

Being a Program Coordinator be prepared for Anything! Inconsistent scheduling. It’s not no 9-5 Monday thru Friday gig everyday. Lack of communication. Fake relationships with managers. Weird office vibes. Forced smiles. Staff can literally do what they please even consistently call out and no consequences only talks no action. You’ll be the one working the call outs. On call is every other week. Noticed No real passion, empathy or genuine connection with clients or DSPs. Keep quiet. Be a robot and do whatever your supervisor says or they’ll tell the main manager on you. Put a fake smile on, Make your money then go home.

I loved my time working there. I would back if I could. Unfortunately, I had to move on. The only part that was difficult was the staff was constantly calling of (more so than any other agency i have ever worked for). Making it hard as a manager to cover the shifts. I worked many hours on the floor covering shifts and not really getting compensateted ( my pay was salaried) I loved working with the clients. I love my job as a manager and I did for the most part felt supported by superiors. I felt that they did favored the program coordinator and did not always hear or understand what I had to say. That really sadden me, but my over all experience was good and I truly miss working  there.

The best company I have work for. They care about their staff members and their life’s , if you have a family emergency they will work with you. Alpha never denies a request for time off, even the managers will cover your shift until you return to work.
They send a survey every year  to their staff members asking about things that employees will like for the company to improve. And they follow up after listening to the recommendations.
You will get a raise every year. Alpha management is upstanding, they take the time to listen to you and have an open door palacy.
I’m super happy to be part of Alpha Supported Living Services TEAM.

A typical day for me, 3 days per week at my request, included communication with previous shift, emails, texts. and logs, keeping an ongoing log, dispensing medications, transferring, cooking meals, transporting clients, cleaning facility/laundry, shopping, and providing clear communication clients. I accepted an 8-hour shift but some of the younger, energetic DSPs would sometimes serve one or two 16-hour shifts a week.

It was a short term job I had until I found something better. A lot of employees don't care about the clients, and treat them as such. I always felt that dignity was important and deserved to treat all with it, though some employee didn't seem to have these values. It was a hard job, and could see burn out easily, but culture of employees was what was the downfall of the homes. Clients were not neglected or abused, but were not treated with value or the attention they should have been receiving for what the organization gets paid per client.

Top Job Titles	Average Salary
Direct support professional 33 salaries reported	$26.16 per hour
Program coordinator 6 salaries reported	$28.00 per hour
Program supervisor 3 salaries reported	$73,632 per year
Community manager 4 salaries reported	$27.54 per hour
Supported living manager 15 salaries reported	$30.85 per hour

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