associate

client services associate

manager

client services

client associate

AlphaSights

I worked as a transcriber for this company.  The job is work from home.  The pay for this job is very low and it is part-time, contract work so no benefits.  You definitely should have a second job or other alternate income and not rely on this job alone.  There were times when you could earn a little more if you took longer calls, but those calls did not happen too often.

The work itself is not too difficult, unless you get calls consisting of poor audio, difficult accents or both, which seemed to happen pretty often.  Also, a lot of these calls consist of younger people so expect a bunch of "like", "sort of", "kind of" filler words.  Also, this company expects near perfect transcription despite all of these issues.  There are QA specialists that go behind you and proofread the transcript, but there are a multitude of inconsistencies in their feedback.  Most of the time, they are inconsistent when it comes to the guideline rules, which the guidelines consist of incorrect grammar rules itself, plus you get penalized for the most mundane things.  The QAs can never agree on what should be penalized and what is not, and even if you bring up issues with that to the managers, it seems to fall on deaf ears.

This job has busy times and very slow times when there hardly is any work available.  Beware of the times when it is slow.  This company expects you to meet a certain minimum requirement of transcripts each month, even if day after day goes by with barely any calls, or if there are calls, they're literally snatched up within seconds.  If you don't meet the requirement, they can terminate you.  You literally have to glue your eyeballs to the platform or your email so that you don't miss a call.  Also, there are times where management is not online, and you are left on your own to handle issues with calls.

Overall, this job is very flexible when there is work.  You can work any time of day or night.  There is also a platform where you can interact with your co-workers and management and ask questions, etc.  But this job is not worth the low pay, bad quality of the calls and inconsistent work and guidelines.  I recommend looking elsewhere.

Good workplace for workers that are fresh out of college and looking to build important soft skills and learn how to operate in distributed teams.  It is also a good way to learn about different industries if you work as a CST.

On the Tech side, there has been a lot of instability in leadership.  The organization has experienced significant staff changes at all levels.  This includes the recent departure of 3 high-ranking Dev Managers—one of which was the VP of Engineering.  Responsibility for the Management of Tech and Strategy has been shifted to a former Product Manager.  There are well-meaning Dev Managers with some good ideas, but they're often not supported.  

Senior Leadership emphasizes quantity over quality.  Speed first.  This results in disjointed features and redundant system behaviors.  User experience on applications could be better.  

In a lot of areas, there is a lack of structure, but "it's a feature, not a bug" because it allows for team "agility".  This feature empowers some leaders to make arbitrary decisions.  Senior leadership frequently conflates new things with innovation.

AlphaSights has a strong company culture amongst the associate level (1-2 years at the firm) because we're trauma bonded. 
The firm takes advantage of the fact that the people they hire are fresh out of college and don't have outside-of-work responsibilities (like families) and normalize working from 8am EST - 7pm/8pm EST consistently, certain teams even have "night watch" implemented for responding to clients up to 10/11pm as well as "weekend watch" for responding to clients on weekends.
Managers (2 years+) are 25 year olds expected to offer career advice having never had a career themselves.
Senior leadership (VP and upwards) have no experience besides working at AlphaSights, meaning there is an extremely limited and scarily uniform perspective coming from leadership.
The work itself is a combination of a glorified secretary for our clients and a bit of project management (ie mind numbing and extremely repetitive) 
This was a great first job to teach me about what I dont want from a job / a firm - I'm on the outside looking in now and happier than ever!! 

I was not an employee (e.g. a client manager), but was a recruited consultant. Their rate of pay for junior people may seem attractive, but they expect a high level of unpaid effort that undermines the consultant's job. They pay well below my normal rates and do not bring good clients. They repeatedly wanted to withhold pay for effort they acknowledged I had worked, so they could force me to work unpaid hours. I told them the contract I signed was not firm fixed price, but hourly and they agreed.  But they refused to pay for any phone consultations, any time on the phone with the client managers (who added little value and called frequently), and they would withhold documents and then give me the new document and expect me to read it and revise my writing to include the new material "as a correction" to my existing text (for no pay). The client managers would spend 30-40 minutes of my time quibbling over an hour of my effort. If you are a junior person with few contacts and no job, it might not be a bad way to make some money. If you are competent with skills people need, it is not worth your time.

I worked at AlphaSights while they first started their transcription division. We (a team of about 6 people) were hired as transcriptionists and were told that once the work environment was revamped we would become what was referred to as a "top tier transcriptionist" group that would review the transcriptionists' work, make any and all necessary corrections, train new hires, etc. The starting wage was very good, which made the VERY fast turnaround time, research, and plethora of other tasks required (in addition to the transcription portion of the job) all right. Then, when they "revamped", they told each of us that our pay would be cut (by over 40%). Each one of us left the company at this point because the pay was what made the otherwise very unsatisfactory working environment bearable.

Overall this company is fantastic- caring leadership, great pay, and benefits, and if you're willing to put the work in, it is a great place for professionals, especially young professionals, to start or advance their careers. 

The company is big on face time in the office, so for the most part, it is not a good place for those who want to work remotely. The hours are very long too, which can be difficult to manage especially for employees with families.

The leadership team values employee feedback from all global locations, and has worked very hard to build positive workplace culture, and continues to do so every day. I definitely recommend AlphaSights as an employer- very happy to have had the chance to work here.

I worked this job over a period of few months while I moved long-distance.  I appreciated that unlike a lot of other transcription platforms, the audio provided was usually very clear and easy to hear for following along, and the content was interesting.  I also enjoyed being able to make it work around my schedule.  That being said, transcription is hard work that takes long hours of focus and a level of skill.  You need to hit certain parameters of quality and timeliness. For the expectations, the pay is just too low  to justify staying with this company for anyone who needs to support themselves with decent income.



AlphaSights is a great company to work for, the pay is fair and above average. There is a good, open line of communication with management. However, it can be somewhat stressful. When volume is high, management can pressure you to take on more work than you would want to, even if you've already met your monthly minimum. This can sometimes make the job feel like a 9 to 5 instead of remote work in your own time. As a transcriptionist, this can take some getting used to. 

A great place to work for specific types of people. Very different internship versus full-time experience. 

If you are considering interning here, would highly recommend! The internship program is very well thought out, and you receive hands-on responsibility in a fast-paced and fun environment. You are given plenty of support during the summer with a trainer and a manager, plenty of team events, as well as access to several hundred other super fun interns that are also new in the city. Everyone is very willing to have coffee chats and get to know you, and it’s a great opportunity to generate measurable impact and have a corporate experience in New York. 

The company's clients include professionals operating in investment management, private equity, corporate and professional services firms with interests in a range of markets including technology, industrials, consumer goods, telecommunications, utilities, financial services, healthcare, consumer services, basic materials, and oil and gas.[3] AlphaSights is headquartered in London and has offices in New York,[4] Dubai, Hong Kong, San Francisco, Shanghai and Seoul.
The company has been mentioned or covered in various media outlets including The Sunday Times, The Telegraph,[5] The Guardian, Business Insider, and The Mirror.

Top Job Titles	Average Salary
Associate 4 salaries reported	$72,500 per year
Client services associate 8 salaries reported	$76,875 per year
Manager 7 salaries reported	$94,286 per year
Client services 3 salaries reported	$105,000 per year
Client associate 6 salaries reported	$75,833 per year

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