service coordinator

speaker

early childhood coordinator

participant

case manager

Alta California Regional Center

I have always want to work at Alta Regional. I recieved a call from Alta back in 2018 for a phone interview and wasn’t selected to move forward with the second. Several years later, I received a call, little did I know it is because they are short on workers. Alta on their website state they are competitive salary but they will not pay what you’re worth and on top of that, they will not stop giving out caseload and/or bonuses at the end of the fiscal year. The organization seem to have stray away from giving and taken the highway of for profit. The caseload just keep building and the pay is so little, which causes people to leave. They are not compensating enough for the caseload. This job is for those who want to build their resume on case management then leave because you are just another number to them as the caseload are. The more regional clients they get, the more money they get, but you as an employee of Alta Regional don’t get your pay salary matched or raised. Alta regional continuously gained to get more regional client and are behind so many cases and some cases get transferred months after and you get yelled at for only handling what was given to you. It is taking Alta months too long to get intake complete their tasks as they are burnt out too. And the service coordinator are getting the end of the rope by the clients thinking the service coordinator has something to do with not contacting them for months when the Service Coordinator just receive the caseload. 
Staffs are truly underpaid. The union here at Alta is not what is used to be, the HR team is not working hard for the rest of those who are unionized to get pay higher.  Alta is no longer the work place to be at. They will replaced you knowing they can so if you’re not happy with your pay salary, you can leave because they have someone to replace you who want the job more. Little do the person getting hired next doesn’t know what they are getting themselves into. And the cycle continue…. It is such a shame. 

The training at Alta can be better as well. The training is nothing closed and/or prepares you for what is really put in the field. 

Fun and stressful at times.  I cannot say much about Alta Regional because of my duration or work period over there. I learned a lot about 

•	Completed all required forms, documentation, and reports in accordance with regulations, policies, and procedures.
•	Assisted co-workers with special projects, and unique problems.
•	      Provided case management and referrals to developmentally disabled youth (aged 7-17) and their care providers.
•	Attended Mental Health Committee case staffing, and Individualized Education Program (“IEP”) meetings. 
•	Assisted clients and their families in acquiring and maintaining assessed supports and services including transportation, vocational training, day programming, education, mental health services, medical care, and independent living training.
•	Served as an advocate for the client with community agencies; consulting with and assisting vendors with certifications, applications, and referrals.
•	Participated in the development of Individual Program Plans for the client, monitored these plans and revised them as necessary.

This is a decent place to work if you already have some type of social work or case management background and you don't need extra help. I can't imagine working with such high caseloads if someone is new to this field. Management seems to always have something extra to add that they need completed on top of our already stressful caseloads. High turnover in some units but I can see some employees staying because they're comfortable.  For those seeking career advancement, there's really no opportunities for advancement here.  Knowing that you're making a difference in someones life is the most enjoyable part of this job. The hardest part is trying to keep up with all the extra stuff they like to pack onto your already overloaded stressful day, with little to no real compensation. No real appreciation from upper management. Cant forget the "Good Job Team" pat on the back email we received for not missing a beat when covid hit. No bonuses, gift cards, nothing... pretty sad. 

What is the best part of working at the company?
i absolutely loved my co-workers and my supervisor was always very supportive. 

What is the most stressful part about working at the company?
However, despite the fact we could do our work in a hybrid capacity, having proven that during a period of work from home, we were still made to come into the office 5 days a week. On top of that there was a sense of sit at your desk quietly and do not talk to your co-workers (to me if my work is getting done, let me enjoy work life).

What is the work environment and culture like at the company?
They try for some fun, but I had some co-workers who would be scolded for simply having a conversation that did not pertain to work. 

What is a typical day like for you at the company?
Data entry, trying to figure out why so many mistakes made it to my desk ( that I had to figure out how to fix) from people who make more than I did.

A typical day is trying to complete all of the tasks you’re assigned and failing because there’s too much to do,  the systems don’t work and Alta is short staffed. Alta  used to be a great place to work but that all changed the past few years.  There’s a lot of turnover and stress level is high. A lot of managers care about their employees, but they’re getting burned out.  Upper management doesn't plan things out very well and they don’t listen to suggestions to make things run better.  They just pretend everything is going great while employees have panic attacks every day.  Emphasis is on quantity, not quantity. Pay is low. New hires get thrown in without any real training. The place is falling apart. Clients and co-workers are the best part of the job.

What is the best part of working at the company?
The benefits, but even then the pay is poor for the work they want you to do.

What is the most stressful part about working at the company?
Being noticeably underpaid by around 15,000 a year for the work they want you to do on top of dealing with a hostile HR group.

What is the work environment and culture like at the company?
Hypocritical and micromanagement come to mind. Your co-workers will act like it is a relaxed environment and then report you for very minor grievances instead of coming to talk to you directly. Be wary of your co-workers at this agency.

What is a typical day like for you at the company?
You answer phones and process client paperwork.

What is the best part of working at the company?
The company has Great work culture. 

What is the most stressful part about working at the company?
Sometimes the clients are demanding and need to have policies explained well so they understand why there are wait lists for programs, etc. The parents complain to SC’s a lot. 

What is the work environment and culture like at the company?
The employees and supervisors are incredibly helpful. The Placerville location is special, the people there are extremely genuine. 

What is a typical day like for you at the company?
You get to work, check your emails first, respond/call clients, set up meetings, respond to vendors, finish the IPP’s.

What is the best part of working at the company?
Everyone who works at Alta is dedicated to providing the best early intervention services as possible.

What is the most stressful part about working at the company?
I do not find my job to be stressful at all.  I have an extremely supportive supervisor.

What is the work environment and culture like at the company?
My supervisor creates a very positive work environment.

What is a typical day like for you at the company?
I work remotely and am given a lot of autonomy.

The leaders here are great. I'm amazed by my direct supervisor. My direct supervisor is emotionally intelligent. Never fails to teach and would not judge you. He is a self-actualized individual who can always step back and look at the bigger picture. The work load is high but I don't mind it because the people around me are very supportive. There are people that are negative but I try to stay away from them. I just hope my career will flourish here. 

What is the best part of working at the company?
Learning and helping a non profit government agency 

What is the most stressful part about working at the company?
I wouldn’t say stressful when learning the company services and processes.

What is the work environment and culture like at the company?
Nice and charming.
Everyone was helpful.

What is a typical day like for you at the company?
Get in on time and started all works and job duties to complied with work flow and meeting deadline.

Top Job Titles	Average Salary
Service coordinator 120 salaries reported	$29.88 per hour
Speaker 37 salaries reported	$30.69 per hour
Early childhood coordinator 13 salaries reported	$30.76 per hour
Participant 1 salary reported	$30.38 per hour
Case manager 9 salaries reported	$30.65 per hour

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