equipment technician

shop technician

field service technician

parts specialist

field technician

Alta Equipment Group

I fell for the smoke and mirrors I was told from the start that it would be the service manager position, that’s when it ended what they won’t tell you in interview is that the company is a service oriented company and you’ll be the branch manager also for service salary and you’ll be responsible for the complete operation so when someone or something goes wrong it’s your fault when you don’t have control and if you question them about it they will attempt to make you feel small and tell you anyone would kill for a chance to become a branch manager. Damned if you do or if you don’t . The operations manager for Illinois will also tell you that the only people that make money are the techs and he will blow smoke up your back side and make you feel like you have control. The micro management is over bearing they want you to feel like you have control when you still have to ask if it’s ok. Lots of shady union back door stuff going on the union rep is working for the ops manager on the side poaching from other dealers and getting over paid premadonna techs that will cry that’s not my job. When you try to bring a issue up with management or HR it’s easier to say we will handle it and let it fester out of control. There is a lot of anamosity between Illinois and Michigan being non union and union, the ops of Illinois wants to run it non corporate and Michigan wants to run it corporate, being they are corporate so you’ll get pulled both ways. That being said ask more questions don’t believe the how great it is speech keep this in mind 3 service mangers since the doors opened in June. Good luck

I never expected to work for a company that operates with such a high level of unprofessionalism. The overall culture is overwhelmingly toxic and hostile, and management consistently fails to address or correct this behavior. In fact, the dynamic is made worse by managers forming their own cliques with certain coworkers, which only deepens the divide and creates an unhealthy work environment.

Training is minimal at best. Beyond the basic overview of Extend, no meaningful training or skill development is provided; even when repeatedly requested. This lack of support makes it nearly impossible to succeed in the role.

Communication is severely lacking across the board. Employees are left to figure out processes entirely on their own, and when mistakes inevitably happen, management offers no guidance or correction. It creates a constant sense of uncertainty and frustration.

Expect to be overworked and misled by what initially appears to be a competitive salary. The workload far outweighs the compensation, and the conditions quickly become unsustainable. You want to feel obligated to work weekends? Now’s your chance! (A thank you or recognition from management also won't be given). 

Overall, this company is not a healthy or supportive place to work. My honest recommendation is to avoid it altogether.

Overall so so. The company is growing, yet expresses more growing pains than a 10 y.o. There seems to be a old school - new school corporate battle. Culture seems to be the worst I have ever been exposed to, and I've worked in lowest of low places. Regional manager seemed to have "his way of doing things" VS. company policy. I am not just talking about "grey" areas. The mentality of the Regional manager, was command and conquer, but yet never led by example.  Very narcissistic personality that made the entire building on edge when he showed up. Bad thing is, is that multiple employees had contacted HR in regards to treatment, and Regional Manager say: "We are not to call HR. You get a hold of me if you got a problem."  Pay, and the little that it was, was not worth the mental anguish on a daily basis. Might be an outstanding place to work if they develop HQ.
The Owner of the company does express some real values and shows interest in cultural development. Now to just get the people he trusted to follow suit.

Current upper management is unqualified, and has favoritism directed to their children and friends. No SOP's, so your day to day is left up to your interpretation, but you will be held 110% accountable when it's not done the way upper management wants. Technicians are disrespected by upper management. Upper management will micromanage everything you attempt to implement to improve the working conditions for your team. Office politics are rampant here, everyone is out to bury everyone else.

Advice to Management

Get rid of your current directors that sit above your operations managers. Build proper SOP's for day to day operations and responsibilities so there is a set standard, that is clear and concise, and you have a starting point of where you need to improve as an employee. Stop allowing upper management to place their children in roles within the company that they are unqualified for. Also stop allowing upper management to issue favoritism to their children who are currently in roles within the company.

This place will say anything to get you working for them. Management is a joke - they don’t know how and what management means. Corporate only looks at numbers and doesn’t realize what it actually takes to do this job. The best every day analogy for this entire company as a whole, on the corporate level, and on the management level is they run this place like chickens with their heads cut off.  Absolutely no one knows what is going on at any given point. Management doesn’t know how to help anyone and most of the time they don’t even try to help; when they do help they make everything far worse. The training program is in shambles. When you try and email the person in charge of training for the whole company, they do not respond. You have to carbon copy the service manager and branch manager on an email for any type of response. They complain that your training is not completed, but do not want to pay you for training you complete. Management does not keep track of customer machines being completed. Machines will be picked up by the customers and a week or two later they ask if the machine is still at the shop. 

Work 10-12 hours every weekday, only get compensated for 8… expect to work regularly unpaid on weekends, that was not a typo. Management above basic service/ops level managers are all boomer stooges good at blaming company’s shortcomings on everyone but themselves (whilst driving a $100k company vehicle and promoting their kids within unlisted phantom positions nobody is the company was aware of). Little to no chance for advancement, unless you have family in upper management. Nepotism is just wild here, and is catching up with them (ALTG stock is in the toilet and at an all time low, or recently was), they’re laying off people left & right and imploding entire departments they don’t understand or know how to manage properly.  Refuse to bring in people who DO KNOW what they’re doing, due to their egos and know it all attitudes. Great people work here however, and still have many friends there I wish the best for!

My workplace is a great place to work because it fosters a supportive, inclusive, and collaborative environment. Team members are encouraged to share ideas, take initiative, and grow professionally. Management values transparency and open communication, making everyone feel heard and respected. There is a strong sense of community, and colleagues genuinely care about each other’s success and well-being. The organization also invests in employee development through training, mentorship, and clear career progression paths. Work-life balance is prioritized, with flexible schedules and wellness programs that help maintain a healthy lifestyle. Additionally, the company embraces innovation and encourages creative problem-solving, keeping the work engaging and dynamic. Recognition for hard work is regular and meaningful, which boosts motivation and morale. Overall, my workplace not only provides opportunities for professional achievement but also cultivates a positive, empowering culture that makes coming to work every day a rewarding experience.

Most people in the office including the manager were snakes. They would talk behind peoples back. Couldn’t ask for any assistance from the manager without him being rude and would tell me to figure it out but would tell me if I needed help to come ask him. Was thrown into the position with minimal training and felt like you couldn’t ask for help from the manager. If corporate would help me my manager would get mad about it but he wouldn’t help me when I asked him to begin with. Expected me to know what I was doing when covering someone else’s department. Very stressed they expected more than what one person could do! Expects me to figure out and find (within a month) missing or misplaced items from before I was even hired and running the department like I knew where these things were at and if I didn’t find it all it was all on me!

Working as a field service tech is enjoyable. Always working on something new and different and constantly learning. Other techs are helpful and encouraging. Unfortunately, this company is riddled with ridiculous administrative policies that make almost every aspect of day to day work more difficult. Management piles extra responsibility onto people who did not have those responsibilities in their job description with no additional compensation. Wage increases don't correlate to contribution or quality of work. Little or no training for many of the brands sold and serviced by the company. Management will sometimes outright ignore what technicians advise needs to be done to take care of the customer. 

If you're a new guy expect to either do almost nothing at all twiddling your thumbs or completely be burning yourself out with the amount of work given it's all based on how the senior techs feel at the moment considering they have seniority every tech there is possessive of their accounts so if you're told to go to an account someone's bound to be mad and going to hear about it there's a real sense of ageism there but to cover policy they say they're inclusive but yet you have to sweat pretty hard just to be recognized the pay is fine the Union's good but I found that because a lot of the employees there are union it just makes them lazy many times I found people just hiding killing time milking the clock and other times that I would pass by service rest stops and see some of the senior techs  sitting there in a parking lot just waiting for time to go by.
It's up to you. you want job security or do you want advancement in good pay?

Top Job Titles	Average Salary
Equipment technician 99 salaries reported	$30.51 per hour
Shop technician 36 salaries reported	$30.06 per hour
Field service technician 41 salaries reported	$33.11 per hour
Parts specialist 22 salaries reported	$25.36 per hour
Field technician 12 salaries reported	$32.92 per hour

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