pest control technician

installation technician

marketing intern

service technician

customer service representative

Alta Pest Control

Heads up this is a long review, if you wanna just skip to the end there will be a brief summary. I want to start off by saying that the team I worked with in Spokane was great, and the hours and pay for starting was decent(12 an hour without license, 14 once you get it), even if it took them 3 months to get me my raise that I was told would be given to me after 2 weeks. All the sales reps I met up with were also really good people, and we all had a mutual respect for each other with the exception of one. The reason I say met up with was because we weren't aloud to have any contact with the sales reps which is beyond bizarre considering most of our jobs were initial/quarterly treatments so if anything was messed up for any reason or if the sales rep promised something that we couldn't do because of the nature of the job, we had to go through a ridiculous chain of command taking 30 minutes up to an hour just to solve one issue. The only time you would meet sales reps was when you just randomly saw them selling nearby. Customer relations were also pretty bad(Technician wise). If you had a customer that only wanted to work with you then you could put it in the notes for them to ignored entirely. You have no say in what happens to your customers after you leave other than just putting in notes for the next technician. The strange this is after working at this company for 5 months and going above an beyond to help them with issues in other locations I was laid off with another employee with no notice at all. On multiple occasions I volunteered to help them with another location and saved them a lot of money by staying with family when they had me travel only to have them stab me in the back. The irony considering this is a family business. Don't expect them to notice or care if you go above and beyond.  To move forward, the training they give you is terrible at best and the only way you are going to learn anything is basically on the job training which wasn't bad for me because the team I was with was amazing. Most of the training I ended up doing was research online and learning from my service manager. You are required to obtain a Pest Control License in Washington and Idaho for this position(you automatically can get the Idaho license after you pass the Washington test but, it takes 2 - 4 weeks).The funny thing about the whole license deal is that they literally just give you the answers on the test and you get one shot to take it. Only after that do you get information on how to actually do your job and are not required to test on that(or at least I never did for the 5 months I was there) nor do they really check if you are studying it. 2 weeks after you take the test(assuming you pass) you get your own company vehicle and are off on your own. On multiple occasions they never told me what I was doing was wrong until it stacked up enough to have them file a report on me. I wasn't the best but, I was always more than willing to make up for my mistakes whether that be staying late or showing up early which they didn't really seem to care about. The upper management didn't really seem like they knew what they were doing, they were constantly changing the chain of command so you never really knew who to go to for any problems you may have. They treated subordinates like children, and expected way too much of the service manager. Every time you talked about pay or issues with your pay it would get passed up to the owner and he would mysteriously disappear until you had another different problem. He did it to me, and every single member of my team multiple times. The team I worked with was great, we covered for each other when we needed it, we were always checking up on each other and helping each other on difficult jobs which the management didn't like because sometimes it gave us more hours. We were always providing useful information to each other when we needed help understanding something. Even the office personal would go out of their way to help us solve any problems that we had and would get back to us as soon as they could or would warn us about problems that may arise. The team wasn't the problem, the upper management was and they were too wrapped up in their own ego to see it. They weren't a part of the team, they were individuals that would occasionally make your day/week a lot more difficult.

Summary - The team and staff bellow the upper management are great, I loved working with all those guys. The upper management is absolutely terrible. If you want a job where its just day to day working with a great team and you are passing the time or waiting for something better this is a great opportunity, don't expect anything great if you go above and beyond. If you want something where you matter, your opinions and thoughts are taken into account to help the company, and are looking for advancement in the company don't work here.

While certainly stressful at time the management tries it's best it is by no means perfect, there can favoritism there can be conflict but highly doubt any workplace has zero of that regardless of claims to the contrary. But for the most part the job is good your get paid fairly and you have opportunity for additional earnings is you save customer and get get good reviews written about you on Google. 

This job will teach you the art of patience and can teach you how to look at things from the customers side as when you have a customer yelling at you for seemingly no reason more often than not there is a reason and the skills taught here can help you handle people who might be difficult to deal with otherwise. Also teaches you responsibility they stress being on time as they want to have people who are reasonable and show up on time for their shift and their work just like any place would want. 

They can be a bit weird and finnicky about the length of your lunches (having to make adjustments even if you only a minute under a 1hr for a full 8 hr shift or 30 min for a 5 to 6 hour shift) but i understand their reason for doing so in that they want to make sure they are covering themselves legally for any possible issue that could arise but still they can be a bit finnicky about it. 

The environment is great, the office can be a bit cold from time to time but i am sure there are plenty in the office who do not mind it at all so you can't make everyone happy with the temperature. If you want to work here and get really cold easy bring a blanket. The people are the best part while not every person is my friend i have at least a great professional relationship with every person i work with but i do have plenty of office friends. We always try to help one another as best we can so that we can excel and succeed together. There is also mini market on site which has a good spread of options you definitely pay for convenience but it is super nice i even have a good relationship with the guy who comes to stock it. 

The hardest part of the job is likely when you get a really hard call and someone is being a total jerk and they throw a temper tantrum as a 40 year old and all the have to do is say 'get my lawyer' despite being on disability and claiming all these other problems that would prevent them from even having one and we just have to give them what they want same if they claim about writing a bad review. I totally get why doesn't make it any less frustrating. The bad calls themselves can also get rough and really tire you out emotionally long before your day is done. Sometimes the top management can be a bit 'make the numbers looks good' heavy which can get real tiring when you are trying your best it feels like it's just not enough to make those number look nice and pretty for their charts and stuff. It's also not the best if you really want to stay in shape sitting at a desk all day is not conducive to losing weight.

I really like helping people who have legitimate issues with the services and fix their problem and not be some emotionless mocking bird that is reading off a script and sending people in the circles until they start yelling at me. The people are also great everyone tries their best to do right by you and the management tries to help you when you are struggling instead of just simply firing you for a single mistake it usually takes quite a lot of consistent problems before anything like that is considered. I really struggled with showing up on time for several weeks and my boos kept working with me but didn't sugar coat it and told me i really needed to improve but he gave me ideas and tried his best to motivate me to get better which i did.

All in all this job is definitely not for everyone is can be really exhausting but so can any job in it's own ways. But if you like helping people, like a supportive environment of people who understand that you are imperfect, and good management who care about improving you and helping you learn new skills and want you to genuinely succeed when you leave then apply here they are always looking for new people to join their team but the the best time to apply is in summer when they need the most people if you apply in winter you will not be ready for when things get really busy in summer so i would suggest applying then. 

My experience at Alta was, to put it simply, a lesson in the harsh realities of workplace culture where employees are treated as easily replaceable cogs in a machine. The company operates with an almost shocking level of indifference toward employee retention, despite their lip service to the contrary. The turnover rate is alarmingly high, and it seems management is well aware that Rexburg provides a continuous influx of new labor, which has made them complacent and unmotivated to create a supportive work environment.

From the moment I started, it was clear that the office culture was more about rigid control than fostering a positive work atmosphere. The office itself is uncomfortably cold—so much so that many employees had blankets on the back of their chairs just to get through the day. The clock-in/clock-out policy is another glaring example of the company’s obsession with micromanagement. Employees are expected to clock in and out to the exact second, and if you happen to clock in even a minute before your break officially ends, you're forced to go back and edit your time card. Management claims this is due to 'labor laws,' but it comes across as more of a tactic to exert control over employees than any genuine concern for legal compliance.

The way the company handles employee belongings is yet another example of their disregard for basic respect. During my time there, I went out of town for a family reunion—an event that took me away from work for less than a full week. When I returned, I discovered that all of my personal items had been put up for grabs under the guise of 'lost and found.' Some of my belongings were never returned, and the experience left me feeling disrespected and undervalued. This incident was not just about the loss of items but about the clear message it sent: employees' personal lives and possessions are of little concern to the company.

The inconsistency and arbitrariness in how management enforces rules and policies were also troubling. One of my co-workers was fired for allegedly not returning a call, even though she had done so, and the company records calls, which would have easily confirmed her actions. Despite the evidence in her favor, she was dismissed without further consideration. My own termination was equally absurd—I was fired for not updating my profile picture on a company messaging app, an app that required me to share my personal data. This felt like an invasion of privacy, and the reasoning behind my termination seemed petty and unfounded.

What stands out most about Alta is the disconnect between what they claim and how they act. Management often spoke about valuing employees and fostering a strong team culture, but the reality was quite the opposite. The work environment was one of constant tension, with employees walking on eggshells, never knowing what minor infraction might lead to their dismissal. The company’s priorities were clear: control and replaceability over employee satisfaction and retention.

In summary, Alta is a company where employees are expendable, and the lack of genuine care for the workforce is palpable. If you're considering employment here, be prepared for a work environment where your time, effort, and personal well-being are secondary to the company's rigid and often unreasonable demands.

Normal day includes: Answering calls, de-escalating upset customers, scheduling and billing questions, customer retention,  problem solving
I’ve learned great problem solving skills, I’ve learned how to not doubt myself as much in my knowledge, I’ve learn conflict resolution, I’ve learned time management, I’ve learned leadership skills and how to look at things from both sides to get the full picture.
Management is Amazing. Sure like ever job it’s not perfect, but you never will have one. And ANYONE that says this or that because a small con in a sea of pros has unrealistic standards. No job will be perfect, but this true my has been the best job I’ve had to date. Management is always willing to help and is super understanding and flexible when you give them more than two seconds notice. Both the divisional managers are amazing and are always willing to help you with a legitimate question. And same with our VP for the office. Super chill and has your back, does so much and never asks for anything in return. I love our management team, they aren’t perfect and have their good and bad days, but for the majority that are awesome.
The culture is great! I love how every department, every team is like their own little family and all of the families are all willing to help out with anything. Everyone is super friendly, and if there is any negative type vibes going on, managers shut it down the moment they know about it. All together the culture and environment is great!
Now just because I praised everything doesn’t mean I don’t have my struggles. The hardest part of the job is definitely dealing with those upset clients that may or may not use colorful choice words with you. But I knew I would have to answer and deal with those types of people. There is NOT a customer call center in the world that hasn’t dealt with an extremely frustrated and upset customer that just wouldn’t stop cussing at you for a reason as simple as they just did read the agreement but signed it. Which I don’t get, but that’s just me. But I definitely will say, the more you take of those hard calls, the easier it is to handle them. 
I would definitely say the most enjoyable part is helping the clients. I love being able to vibe with a customer about something and then offer a solution that somehow blows their mind and they just get super excited or happy that we can do that for them. I will also say I love the people that work there, it makes my job so much easier when I work with people who care and value me and who also love to just be silly all the time.
All in all, Alta is an amazing place to work. If you think that this means you won’t have to work or you won’t have to fix your mistakes or do your ACTUAL JOB they are PAYING you for. Or deal with an upset client every couple of calls. NEWSFLASH: We are CUSTOMER SERVICE, the small percentage of our customer base that is calling in aren’t the ones that are thrilled with our services. They are the ones who are having issues or had a bad experience. So if you think you can just kick back and play games all day, incorrect. If that’s your vibe, go viral on YouTube. 

If you are actually willing to work and to learn and to grow, I highly recommend Alta.


The best thing about this job is the people. But that's it. Like, yes, there ~can~ be lots of downtime. However. That really depends on the time of year. The communication from management down to employees and communication between departments is atrocious. You didn't know what each department was doing until you got a call about it and didn't know how to respond until you went and asked your manager, and even then it was a 50/50 shot on if they'd even know what's going on.

Things all kind of started going downhill here when they started pushing key performance indicators for people making so little money. And at this same time, they started limiting fun office rewards that made this job somewhat more enjoyable. They expected high levels of performance for literal pennies, but hey, maybe they'll get you cheap pizza lol. Yes you can save a sale for an incentive pay, however even as an incentive, they require you get a certain percentage of those on the indicators. There's no guaranteeing if those cancels will come and when they do, many you can't save because they are moving or something, or a situation will get escalated to your team lead. Most employees could care less about the save incentive, they just want to have more stable pay, and being paid what they are worth. The CSR job, with all of it's learning, having people yell at you every day, and high expectations, should be a much higher paying job. The problem is that management doesn't care about this or you since they can easily replace you, they are in a college town after all. In fact, they started firing people for dumb reasons and if you give your two weeks you can expect to be laid off right then and there.

Don't expect a raise, even if you've been working your butt off. Don't take the higher positions unless it's worth it (it rarely is unless you've been getting 0 saves), though they may try and force you to take the position. For example, if you move to an outbound specialist, it's only a raise of cents and chances of incentives they offer are close to zero. And yet, that job position takes all day and you can't leave until it's done - absolutely no down time.... which is why nobody wants it. Inspector scheduling gets paid more than a team lead does, but you'll likely never make it to either position, odds are very low. It's a joke for them to expect the world but not compensate fairly for it. PS they will start you at their minimum, you'll never make it to the top advertised amount of money unless you've been with them for over a year or you get into inspector scheduling.

If you're looking for a place with great coworkers and an interim job while you look for something better, this is it. There's really no going up from there and being fairly compensated for the amount of work and stress of this job. I liked the people and really, they are the only reason I stayed as long as I did. Please, for your sake if you take this job for an interim... keep looking elsewhere the entire time.

PS, they say they do free lunches but that's a false claim. Maybe they'll offer pizza every two months or so.

If there is someone that is looking for a company where they can feel like a member of a common community instead of just another number lost in the crowd of people then I would recommend giving Alta pest control a try. At time of writing, I have worked for Alta for about 8 months and have felt valued and accepted in the work place; as well as I feel that my personal life is viewed less like a bad thing and more like something that brings value to the company. While every company does have flaws, and Alta is no exception, this company does its best to live up to its own mission statement by "provide a better experience by becoming better people."  Although the work can be taxing mentally and emotionally, the culture and the people here can help make the days bearable, and give you something to look forward to when coming into the office each day. 

To put it plainly the Rexburg office is a call center that focuses mainly on inbound customer service calls. Since it is customer service, each day can bring it's own challenges and problems. Some days you can have the most kind and pleasant customers who are needing to have small changes made to their account; however, there can be days that you feel like you are being verbally beat up by an angry customer, that will tear you to your core. Even though, you have these two extremes most days you will often have a mix that falls somewhere on the middle of the spectrum. The human aspect of dealing with customers is probably what I would say is the hardest part of the job.

With the hardest part of the job being done and out of the way. The best part of the job is the people and the culture. Whether it is from the upper level managers that work in the office or the person that works beside you each day most everyone here knows your name and treats you like an individual instead of a just another employee. Furthermore, the company is flexible with your schedule so, if you are needing time off for an event or an emergency as long as you, as the employee do your part they will be willing to work with you.

Finally, in terms of management and policies, I want to start off by saying that the managers here are not out to get you, and they are wanting to help you with what they can. With that being said, I will say that the policies and expectations can be daunting at first, but they give you time to get into the swing of things. Since starting here I have been under a couple of different supervisors/managers and each of them have guided and directed me so that I could succeed. Furthermore, the company is flexible with your schedule so, if you are needing time off for an event or an emergency as long as you, as the employee do your part they will be willing to work with you.

In conclusion, I have and, will continue to, recommend friends and family to come work for Alta because of what they have done for me and what they provide for their employees through the good and the bad.


I took a job with ardent everything seemed to be fine which for the most part it was fine. I moved down to Texas to an apartment that they found for us. Not thinking about things before hand they made me and my wife put our names on the lease. They only did this with married couples. After a week of working for them as a salesmen I ended up breaking my foot. It was a pretty bad break. I find out soon after I have to have surgery on my foot. Which meant I would not be able to walk for over 7 weeks. Which meant not being able to sell door to door. At first they were willing to work with me and tried to come up with solutions. The agreement was as long as you are working for them they will pay for rent up front then it comes out of your back end but I was no longer able to work or pay for rent. The apartment was $1200 a month. Then on top of that medical bills. We tried to get some of the other people working with ardent and living in the complex to take over the lease but they wouldn’t because it was too expensive. They just wanted it for the month and wanted to do it under the table with it still being in my name. If they wanted it for there other employees why didn’t they just put it in Ardents name? Well because the reason why they put it in our name is because they didn’t want there married employees to “flake out.”  Well how is breaking my foot having to have surgery and not being able to work flaking out? The company did nothing for us and left us high and dry. We had to break our lease. Cause we couldn’t afford living there and now owe them thousands of dollars. Ardent only looks out for themselves. It’s a company that prides themselves in having integrity (or so they say) then wants to do things under the table and will do absolutely nothing for you if you get injured. If your looking for a summer sales job I wouldn’t recommend ardent to anyone. Try working for a company who actually cares about there employees.

When I first applied for the job, I was skeptical. As a new father, I was wary of taking a job where I worked with pesticides all day, so I had a ~lot of questions. They explained the products we use, how they are applied, and how to address the minimal risks involved in our safety book. After I learned of the benefits and the pay, it was a no brainer: this would be a job I could stick with. 

Thing is, you have to be willing to stick with it. The work can be demanding, clients can be difficult to sometimes even unreasonable. Situations can be really bad depending on the environment you are treating. Alta has your back though. There has never been a decision I've made that Alta didnt support me on when it comes to clients or jobs. Approach things reasonably and apply the rules of pesticide law and the company will always back you. They put safety first. 

Unfortunately there were several other guys I used to work with that couldn't stick with us. Some parted amicably, others less so. It's the nature of the job. Sure, there are communications issues between departments, what company doesnt have those? Sales team is going to put their paycheck over principals, but all sales departments I've even known have been like that. 

Bottom line though? This job pays more than many in my area without being a factory job, they work with my busy home schedule, and they offer the most incredibly generous health care package I've ever seen in my entire working years.

Got on with Ardent just after graduating, so they were more than happy to take me on as a full time employee. They were fantastic with understanding my schedule and working with my physical limitations. It’s a call center job, so not exactly the most glamorous position, but management and my fellow employees made it worth coming in every morning! Absolutely loved it. I even advanced up the line a bit to different positions within the office.

Then things kinda started to shift after my first year mark with the company. New acquisitions took place, and along with that came a bunch of internal changes.

There was a severe crackdown on break time, phone availability, and other measures. I had always been at the top of the board, so initially I was not too concerned about things.
I was never late for a shift, I had a great relationship with everyone in the office…

But they still felt it best to cut me loose, despite all their affirmations otherwise and I do not feel like I was given an honest explanation in hindsight.

 Still greatly enjoyed my time there, as it was one of my more favorite CSR positions, but I can only hope things have smoothed out in the time since. 

Keep your résumé fresh and don’t take a single day here for granted.

First off this job is amazing. Ever since I started working here I’ve made so many friends and everyone here is so welcoming. I got this job originally because I needed one when I moved up and I’ve grown to enjoy it so much. The management is one of the best I’ve ever had and they are always more than willing to work around school schedules or vacations. I took about 3 1/2 weeks off for a vacation over the summer and they were quick to telling me that I have that time off. They are so understanding that your work and personal life are separate. If you need extra hours for some money they are always willing to give it out. If I’m ever having a rough day I know not only the friends I have made here but the managers are always there to see if they can do anything to help. If you’re also ever having a hard time outside of work and it takes you away from work the managers are always more than happy to accommodate to your schedule and do what need to be done to help YOU. I’ve never worked at a job where the management is so nice and understanding of your personal life. They also understand that most people that work here are in college and aren’t going to stay here forever, so they are happy to see how much we’ve grown from the start. It can be frustrating with customers but every job can have a Karen or two, but the people, management, and environment makes up for it all!!

Top Job Titles	Average Salary
Pest control technician 17 salaries reported	$8,500 per month
Installation technician 1 salary reported	$22.00 per hour
Marketing intern 1 salary reported	$16.00 per hour
Service technician 1 salary reported	$20.00 per hour
Customer service representative 1 salary reported	$13.00 per hour

Working at Alta Pest Control: Company Overview and Reviews

Alta Pest Control

Alta Pest Control Ratings

Popular jobs at Alta Pest Control

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected