customer service representative

social media specialist

call center representative

customer advocate

team leader

Alta Resources

There are several departments at Alta Resources you may be a part of. If you get on a great team, you will have a great experience working here. If you get on a stressful team, you will be miserable and probably start seeking new employment. If you can wait it out for 12 months, you can apply for a new team. It used to be 6 months but they changed that in the past few years, which is a shame because making someone stay in a position they hate encourages high turn-over. Because of this and other contributing factors, they are always hiring and always encouraging their employees to refer others. 

The benefits are okay, but the health insurance is terrible. The expensive option is over $100 with a $1,500 deductible. It doesn't cover anything, not even prescription medication, until that deductible is met. This is supposed to be the option for people who see a physician frequently. The other option is about $70 per month and has a $3,500 deductible. The same thing applies about how it won't cover anything until that deductible is met. If I remember correctly, it'll cover about 50% after that. This is the option for someone who rarely, if ever, sees a physician. After doing some math, I realized it was more cost effective to not sign up for their insurance plan. I qualify for a special program at my clinic, so the only use I'd get from insurance is medication coverage, which neither option will ever cover. 

In an eight hour day, you get a 30-minute lunch and two 15 minute breaks. You have the option to split up your 15 minute breaks into three 10 minute breaks. If you're not in an inbound call role, you may have flexible break times and can take them when you want. For those who are on an inbound team, your breaks and lunches are scheduled for you and you must take them at those times. This is due to call coverage requirements. Most people starting in an entry-level position will find themselves on an inbound call team.

You have your own desk and you can often decorate it how you'd like, within reason. They are half cubicles, which means you have a wall in front of you and two small walls on the sides that cover your desk, but there isn't a wall behind you. This gives you some privacy while also allowing you to speak to your neighbors. There are some floors that have full cubicles, but they are quickly being changed to half cubicles. 

Teams do get phased out periodically, and when this happens, you'll have the option of finding a place on another team that's hiring. If you fail to find a new position, the final date of your department is your final date of employment at Alta Resources. In the past year, I've been on two teams that were phased out, but I was fortunate enough to find a new role on a new team both times. They really try to work with you to ensure you stay employed. 

Most management is very nice (my manager is AMAZING) and will work with you on all sorts of issues that you might face, whether it's a home life problem (illness, death in the family) or a work place issue (trouble with a co-worker, trying to improve your metrics). That being said, I have worked for one manager who was a tyrant. She's well liked by those who are superior to her, but she treats everyone beneath her level horribly. One co-worker told me she got nasty when he called to tell her he couldn't make it into work because of a bad snowstorm and they weren't plowing his road. I personally witnessed her target an individual wherein she wrote him up for every minor infraction until she could terminate him (and I heard accounts from other people that have witnessed her do this with other individuals). She pits her team members against one another, degrades them, and treats them like children. She has a Dr. Jekyll and Mr. Hyde personality because she's sickeningly sweet to anyone superior to her, so if you ever meet her, watch your EVERY step! I have met very few people that have nice things to say about her, and I honestly suspect she has psychopathic personality disorder. But as long as you avoid a team that deals primarily with batteries, you'll never have to worry about her. 

Overall, I would say Alta Resources is a great place to work. It's definitely the best place I've ever worked. If you get on a bad team, try to wait it out for 12 months so you can apply for a new team. Ask around in the meantime so you can see where people seem to be the happiest so you'll know which teams to aim for.

I've worked for Alta twice. The first time I left after having my workload tripled. The team I was on was doing customer service for a very popular grooming line and even though some of our contacts were outlandish or plain overwhelming, it was enjoyable for the most part. Well they decided to add two additional lines to my team's responsibility during the pandemic, we had to train and work from home without any products to help  (we had products in the office that we could use to help consumers). That part is on the client, but Alta definitely has some blame. You'd think that they'd hire more people to help out with the extra workload, but no. I eventually asked if I could switch to a different team and even though that's a possibility within the company, they didn't want to switch me to a different team because they wanted my skills. This is never a good sign from an employer. When I left they told me I received a $0.35 cent raise and I feel that was done to try to convince me to stay. 

The second time I worked for Alta, things were a bit weird. It was for a fully remote position since I know people that work here and everyone was working from home still so they could work something out with me. The problem was I planned on moving to Michigan and I revealed this in my first phone interview. With that information they had me interview for a fully remote position out of Florida. They sent me all the equipment and I got set up in Wisconsin for my training. During training I mentioned multiple times that I'm moving to Michigan and no one told me I wouldn't be able to work there. I found that out the day after I moved in, I ended up going to the mental hospital and calling the suicide hotline because of that stress added on top of everything else in my life. I even told them that i was calling 988, I did call them too, they mentioned it in my termination letter. I don't want to reveal too much, but they fired me while I was admitted and kept my last paycheck because I couldn't get them their equipment back in the four days they require, I even sent the equipment back after getting out. My emergency contacts tried to get a hold of someone and that was absolutely impossible, I actually asked for the number for HR while I worked there and it sent me to the IT in-box, the same place where my parents and my partner ended up. They reached out to me and only me exactly one time while I was in the hospital and I was not allowed to have access to my phone. They should have contacted my emergency contacts after not hearing from me. 

To end this review I do not suggest working for Alta Resources. I could add multiple more details from my coworkers but I'll let them decide if they want to review Alta or not. 



There were both pro’s and cons to this job, and I do hope I can provide as much information as I can. The first pro was how easy the hiring process was. I believe I had a very brief phone interview to start off with where the recruiter had gone over what the duties of the job would be, how much the pay would be, etc. etc. I will admit the pay was less than I was expecting. I made roughly $17.50 as a Customer Service Rep, which yes, is a good starting amount, but when compared to the potential work load, it didn’t really hold up. Another thing the recruiter had mentioned was how different teams might have different tasks because each team could be a customer service department for a different company. I was lucky and had known to apply for a position on an email only team, but there was also potential for a position that included taking phone calls daily. 

I believe the best part about this place was the workplace moral, but, ironically enough, that’s also the worst part about Alta. I’ve worked in other customer service positions, and while I understand morale may not be there, etc, this job left me astounded a few times in regard to that. The first being that the team I was on unanimously agreed we were vastly underpaid. I’ve worked at jobs where my coworkers agreed, what stuck was so did my team lead. The other thing was an issue I believe was specific to the team I was on, but there was a lot of drama between one coworker and our team lead and instead of handling it professionally, it was all dragged out, causing a lot of issues for the remaining employees because a lot of us felt as though we couldn’t ask questions, get proper training, etc, and fully relied on each other for some tasks that should’ve been handled by our senior rep our team lead. 

The last thing I’d like to mention is just the utter bafflement I had when learning that the person who was the team lead for the team that I worked on, genuinely did not know how to do the job I was doing whatsoever. Absolutely no basic knowledge of what we were supporting, etc. I know sometimes team leads can feel a little out of touch when compared to customer service representatives but in all the jobs I’ve had, I’ve never met a team lead/manager not be able to do the job I was doing. 

This is getting long winded, but it’s a decent place, if you wish to see people cycling through the doors frequently and want to be under trained. The atmosphere here is nice, but not really a place that has room for much climbing or advancement either. 

An older worker, will NOT advance, no matter how good they are. I saw many people in their 40s & 50s leave because they were stuck on the phones and never advanced. Every few months employees are switched to new desks making it hard to make friends. This also prevents employees from chatting and not working.

They are constantly hiring because like most call centers, after 60 days they retain about 20% of those hired.  Because they are short staffed, most days callers will be waiting on hold any where from a few minutes to a half hour, which makes for grumpy callers.

Depending on the line that you represent, calls and emails range from very nice people to perverts.  Several of the companies that you would represent are getting more politically involved.  This leads to some very, very nasty calls or emails from those that don't agree with the political stands that the company takes.

The Team Leaders (TL) do try their best to make it a good place to work. They encourage employees to do their best and help employees advanced when possible. If you have questions or struggle, they will help.

The most enjoyable part of the job would be my co-workers and some of the very nice people I got to work with on the phones.

The hardest part of the job were the perverts that would just get under my skin. Also, they set "times" in which to "complete" your call. Once you reach the time goal, they give you another, shorter time in which you are to "complete" your goal. It feels like no matter how good you do, it's never enough.

Like all jobs, there is good and bad. When Alta looses a contract, they offer to switch you to another company that they represent, so in a sense there is job security. Customer Service is defiantly is not for everyone. 





I had a fast food job before going to Alta, and at the time that I started it was better, no weekends or holidays and also more pay. Being bilingual I started out at 12.50, versus people who only spoke 1 language started at like 11.50 I think. So that wasn’t bad. Every week if not every day you’d get someone yelling at you on the phone. I got called all sorts of things while working there. People just have no filter, the people calling in seem to forget that you are a human being with feelings, and since they can’t see you they can just say whatever they want... all rude people aside the management on my team knew that people sucked and they tried to make up for it as best as they could, by giving us random trinkets and such, movies, candy, food, free merchandise etc. So that was nice, because they kinda seemed to care. But then the problems began when Alta decided to pay EVERYONE $13 an hour. Including bilingual staff, people who had been there for years too. So now here I am making the SAME WAGE as someone who is brand new at the company!!!! I immediately complained to my manager about it, and she said we might be able to fix once they do my yearly review when they give raises and stuff. That was at least 4 months away... it got to the point where I did not want to use my bilingual skills for a company that did NOT value them. I would work at Alta again if somehow I could get a position that did not involve answering phones. They also have auto pickup on calls, so you practically had to be glued to your desk for fear of a call auto picking up, and you not being there to say hello. They eventually give you manual answer after many months of you being there. But they are very selective of who gets that. This is a job for people who have incredibly thick skin, and don’t get offended easily. Be prepared for people to unload on you!  Well I think this review is long enough, and if you made it this far hopefully this helps your decision!

Pay is incredibly low, bonuses are non-existent. Incentives equivalent to pennies. This company exudes a major lack of integrity as it relates to contracts and pay. And because the pay is so low, often times that same employee is working an additional job or two simply to get by. Annual increases are provided, but are incredibly low, are not at all representative to the work you do - a “generous” 1.5% for all is the mentality here.

Along with a small client team, I worked to grow a well known e-commerce platform from $2MM in annual sales to $88MM in annual sales over four years. Alta compensated me for that amazing growth and achievement with pennies each year, totaling a pay increase of $1.08 across all four years. One might think growth of $86 million would deserve some kind of recognition, but not here. They don’t celebrate success.  

In short, Alta is a fun environment, full of really great people working hard for a man who exemplifies corporate greed. He does not care about the people who’ve helped him become the extremely wealthy, albeit conservative beyond measure, man that he is today. He cares where his next $1MM is coming from. Period. This is hands down the worst company I’ve worked for in terms of compensation, incentives, retention, appreciation, gratitude, recognition, and acknowledgment. In a world where so many employers show gratitude so well, and so often, it would be a challenge to find a company who would appreciate you less.

As they continue to face extreme hiring challenges in this thriving economy, it should serve as a reminder of their greed, and ignorance. Treat your current employees like actual people, recognize them for a job well done, reward them with real incentives, pay them a living wage, provide increases that are actually impactful and your hiring wouldn’t be in a constant state of crisis. 

There is no pride in working for a company like this. Run. Don’t walk. Away from Alta.

My shift at Alta Resources usually starts at 10:30AM - 7PM. It is a perfect shift for me, as I will have some time to study in the evening. Alta management team works very well in terms of balancing employees' work schedules. The work place environment is very nice and clean. The majority of my co-workers are extremely friendly, and I tend to get along with them very well. Our daily duty is to take phone calls nationwide and represent Anthem Blue Cross in the process of assisting customers with their inquiry about health insurance information. The call volume tends to get pretty high during the Open Enrollment Period which lasts from Nov 15 - Feb 15, when a lot of people call in to request a free quote for health coverage. I enjoy my job because I get to work as a team with my fellow workers and to help our customers with their inquiries using our computer system. In addition, I get a chance to practice my phone skill and improve my customer-focused communication skill. At times it is challenging to take calls from customers who are angry and frustrated, because they might get run around with the phone system issues. However, those times give me the opportunity to learn how to calm such customers and try to assist them at our best.  We have a coaching session monthly with our specified team leader in order to improve our call quality and our performance. I find it very helpful during these sessions, because my team leader Christine is very genuine and helpful at pinpointing my mistakes and giving me tips to improve my call quality. Overall, I love this job at Alta and believe that I will end up growing a lot when working here.

I spent the vast majority of my time there in training, which, I believe the fact that that is the case is very telling in itself. You don't spend months training only to leave if the environment is manageable. I mean, don't get me wrong, I am more than positive there are people willing to sacrifice their integrity, wellbeing, and self esteem for a job- I was never one of those people. To begin with, I was never properly told how rigorous and intensive the job would be given the amount I was offered, and that alone was meager. I know alta hires for a lot more, because I was recommended by a friend to apply. Yet, they offered me the minimum I was willing to take. In the end, I spent months training, working my heart out to learn how to do something I really enjoyed doing, only to falter and decide to leave because of one too many red flags, as well as personal reasons that made me admittedly not the best equipped to handle the job at the moment. But, I would say my biggest warning is that at least on my team, in my role, it came down to a several thousand dollar and several month long investment being thrown out of the window due to the lack of social skills and overall bad planning of people I was supposed to be supported by. The job has its upsides for sure, but you shouldn't waste your time there like I did when you get that 'off' vibe from the get go. I remember a youtube clip of someone putting something very succinctly, "If they offer you a job on the spot, don't take it." I wish the best for the people I trained with, but unfortunately I am rather sure I won't be the only one to leave, within the next year. But, in the end it doesn't matter, the companies you're working for are ginormous and couldn't give a darn, and I've moved on and found a new job, already. GL. 

This isn't the job I thought I'd have, but here we are. 
There are aspects that I do enjoy. In this position, I can be creative sometimes - in particular, I like that I'm able to use my writing skills. I do occasionally feel challenged, but it's overall pretty low stress. The work does feature some variation. There are some great people on my team who are friendly and helpful. They can be pretty flexible with your schedule. We've been WFH for a while now, and I love being able to work remotely. 
However, I've found myself overwhelmingly dissatisfied recently. The current leadership on my team has proved to be incompetent: their priorities are questionable, there's a complete lack of communication, and there's a major disconnect between them and the rest of the team. The work environment has gotten pretty toxic. While there are some good people here, there are also those who consistently act unprofessional and make me wonder how I ended up in the same place as them. Even though I'm a social media specialist, almost every day lately we are asked - sometimes straight-up ordered - to help with email, phone, chat, etc. It's frustrating to have to frequently do a job that you didn't technically get hired to do. 
I also have been asked to take on additional duties with no pay raise - and, most of the time, really no recognition. I find the 'incentives' that are set in place to be a bit insulting. 
I did hope to move up here, but there's very little opportunity for real growth. And after being burned by our leadership one too many times, I think it's best to move on completely at this point. 
In my opinion, this is better than a retail job. But it's not great, and you shouldn't let yourself get stuck here for too long. 

I worked on a small team for several years and any "pay raises" were basically just adjustments slowly creeping up to the next minimum wage raise. At the beginning of 2021 my pay went up to the mid $14 and the next raise I would be getting would have been the mandatory $15 in January for the state of CA. They will work you 40 hours a week but give you no full time status. So no PTO, increased sick time, or any other benefits. Instead they will pay the government the fine for overworking a part time employee instead of paying for your rightfully earned benefits. You can definitely work less, but I found myself guilted into working 40 hours a week for most of my employment since I was on such a small team. I was told it is likely that employees will be returning to the office in September despite most teams could do their job from home as most teams have been doing for over a year. Some teams deal with private information over the phone like medical information or debit/credit cards that had to work in the office throughout the pandemic but my team, and most, do not handle sensitive information so there is no security threats to working from home. In fact, on my team most people had higher productivity and call scores when working from home. I'm sure Alta will be losing many employees when they announce a mandatory return date to the office and I will not blame them.

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$16.44 per hour
Social media specialist 3 salaries reported	$19.67 per hour
Call center representative 5 salaries reported	$16.96 per hour
Customer advocate 4 salaries reported	$16.13 per hour
Team leader 3 salaries reported	$18.83 per hour

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