user experience manager

general ledger accountant

technical analyst

senior accountant

it project manager

Alterra Mountain Company

The company does a lot of micromanagement.  They will not provide support in Teams when you need answers to questions with live upset callers on the phone, then tell you your phone calls were too long and it’s your fault (but had you wait 10+ minutes for an answer only mgmt can provide), they change their deadline days and still honor prices on a case by case basis if people call. So, during sales deadline periods this creates very aggressive customers begging for retroactive pricing along with lack of clarity how to explain why they will honor a retroactive discount for some, but not others.  They screen record and audio record all calls and will knit pick you about everything!!! You will not be commended for hard work and positivity, even when you made an achievement.   If their manager asks you to do something like “focus more on sales than support” in the calls, and you make noticeable progress., they will not acknowledge and just move on to the next thing they “want you to do better.” Ugh. They are very negative and not consistent in their expectations.  
     When meeting the team in person, most team members that were there a few years seemed unhealthy and worn down by the job. The justify not paying a commission because it is only seasonal when they get sales. So during the down time you have a lot of time to chill. Until it gets crazy with their deadlines.  There is little flexibility and you are expected to be ready on point by 7AM for East Coast customers upset, and wide awake calling aggravated.   If you try to make work fun, or ever actually talk about skiing or snowboarding on the phone, or be conversational they tell you to not do that because they are a COLD CORPORATE ENTITY.  While their marketing makes it look like they are all about the “stoke” and “good vibes,” the core of this company is the complete antithesis of that.   They are all about money, that is all. 
     Not everyone gets the same treatment when it comes to incentives, they promised trips to their destinations as part of the benefits, but cancelled several of the trips! They will make you cover transportation costs, but then fly and pay for shuttles for other team members. It was so unfair and off putting.  Then they don’t understand when you withdraw because you are disappointed and looking for work elsewhere that it is THEM, not you. 
     They will raise quotas from corporate, even when quotas were already met. It was disappointing to work for them and very stressful too. They could pay employees $5 more an hour so they could actually make a living wage, but choose not to.  The workload is constantly increasing, with no more compensation.  At any time, they will choose to make something up or highlight a certain phone call and try to act like you aren’t doing a “good enough job,” literally in the same meeting while telling you that your KPI scores are on point?! It is a mess there, maybe OK for 6 months.  If you live in a rural area, with extremely low living costs this job may work for you.  If you are in the city, you will be working two jobs just to get by while working for them.  They make employees fill out company surveys that are “anonymous” with questions like, “ How satisfied are you with your job?” Etc. Then a month later will have a team wide meeting to discuss the results and if there is an area where the company scored low or someone gave feedback, they awkwardly encourage the person to “come forward” in front of the entire team and explain what the concern is.  That was a very tense meeting.  The upper level management turns a blind eye to important flaws in the company and it was a negative experience to work for Alterra. If you are passionate about skiing or snowboarding, you will be disappointed to find the majority of the people they hire do not even ski or snowboard and do not plan to so so.  The lodging and 3rd party perks are great, but not realistic for the wages they pay their employees = useless benefits.  They lack in mental health awareness and it is very offensive as they tout that this is a cause they care about. They have a Mental Resilience Coordinator who claims to be a counselor, but if you tell them you are feeling pressure or reach out for support at the end of the meeting they disclose this is “not confidential,” and will make you share your feedback while under pressure from their HR and VPs. Which actually makes much more stress.  The Mental Resilience Coordinator makes a mockery of mental health awareness (although call centers are known to take a toll on mental health and be stressful), and consider making “Mental Health Monday” blast emails to employees as supporting and creating awareness.   Yet, the emails show how little they are aware of what it is to struggle with mental health, and it actually can be triggering to employees with actual mental health concerns.
     Even though I won a sales contest while working there, and got positive feedback in many surveys from customers, they made it seem as though I was not “good enough for them” in my entry level customer support role.  The list goes on and on about the disappointments of being an Alterra employee.  I suggest to stay away. 

Set your expectations. If your young and want to have fun, it's great. If your looking for a career, don't go. The worst SLT I have ever seen... I feel like a fool. They were dishonest about something that could have resulted in people dieing. They don't care. It's very sad because it has the potential to be a great place. I will not accept people lying especially when it involves my well being and that of my friends and our guests for that matter. I was worked like an animal and there are few if any accolades. They did not provide me with the tools and relations I needed to succeed. Once you get close to the SLT you understand that so much of what goes on is fly by the seat of your pants. It's pretty absurd when you look at a large company and resort and recognize the upper management is ill prepared. There are a few that live the life. A very select few. Again, set your expectations... If your going for a good time, you can find it. If you work doing something you love and money is irrelevant, by all means, Snowshoe is great. If your an adult that expects structure, honesty, integrity and respect. Look elsewhere. You will not find it at Snowshoe Mountain. It does not exist. I watched time and time again as they took advantage of good people who wanted to do good things. When they leave, they are broke and broken. If the SLT and HR doesn't change, you might fall into their trap. Be very careful, do your research, look for private housing, watch what you say and who you say it too. 

The Mountain is beautiful, there are amazing people who love adventuring. There are a few people in SLT that will keep it real. The community is tight knit, if you love people and being outside it's a magnificent place to live. 

Best of luck :)

Working at Alterra Mountain Company started off as a promising experience, with a strong sense of community and opportunities for growth. However, over time, the work environment has noticeably deteriorated.

The company's focus seems to have shifted away from employee satisfaction and professional development. Management communication has become increasingly poor, with decisions often made without considering their impact on the team. There's a growing disconnect between upper management and frontline employees, leading to a lack of support and guidance.

Additionally, workload expectations have risen without corresponding increases in resources or compensation. This has led to burnout among staff and a noticeable decline in morale. The once collaborative and supportive atmosphere has been replaced by stress and uncertainty.

It's disappointing to see how the company has changed, especially considering the potential it had to be a great place to work. I hope Alterra Mountain Company can refocus on its employees and rebuild the positive culture that originally attracted so many talented individuals.

Pros: * The Ikon Pass: A fantastic benefit if you are an active skier or snowboarder.
​Remote Work: The flexibility to work from home is a plus.
​Cons:
​Career Stagnation: Despite leadership’s claims of promoting from within, upward mobility felt non-existent even after 8 years of service.
​Pay Inequity: Remote pay is based on local cost of living rather than the value of the role. You end up doing the same work as high-COL peers for less money.
​Corporate Disconnect: The company prioritizes profit over employee appreciation. The harder you work, the less you seem to be valued.
​Selective Benefits: Disappointing military discount policies. While there are international programs, there is a lack of meaningful recognition for long-term US Veterans.
​Advice to Management: Stop hiring externally for roles that loyal, long-term employees are qualified for. If the work is the same, the pay should be equal regardless of where the employee’s desk is located.

Working for Alterra at Winter Park resort was a phenomenal experience. The teams there expect every member to play just as hard as they work because they want the employees' passion for the mountains to be seen and felt by our guests. The enthusiasm is contagious. Working at Alterra means taking care of guests, taking care of the mountain, and taking care of each other. As with all customer service positions, the job can get challenging when dealing with clients who are hard to like, and that's only compounded by operating in rugged terrain and occasionally harsh weather. Depending on your station, the physical demands may be difficult as well. But it's all worth it to be a part of that incredible team.

When I first started AMC was a great place to work. Things have changed a lot for the worse. Seniors now micromanage the staff, monthly workloads are more stressful than they need to be, upward mobility is no longer a thing because the team only hires externally.

C-suite is now full of hypocrites who yell at resorts about budgets but spend company money like it’s their personal accounts. That’s what happens when your CEO comes from Ticketmaster I guess.

Employee perks are taken away whenever it looks like the company isn’t making more money than the last month. And it’s the ski industry so pay is seriously below average. Accounting isn’t known for paying amazing wages but AMC wants yours to barely be livable. Better have roommates.

The worst part is the culture shift, things have gotten very toxic is the last year and turn is starting to sky rocket at lower levels.

What is the best part of working at the company?
Working with amazing Internationals, Learning their cultures and traditions. Grateful for my new friends.

What is the most stressful part about working at the company?
Insanely long hours, deer in the headlights management from Patti Duncan (resort president) down to hourly supervisors. Having to chase down unpaid wages for the majority of the season. 

What is the work environment and culture like at the company?
Complete and utter chaos, management plotting against each other

What is a typical day like for you at the company?
Show up for work at 7am as a bartender, oftentimes the evening relief would call off their shift. In turn making an 8hr shift a 16hr shift, no time for breaks much less time to eat. Back again at 7 am rinse and repeat.

Senior leadership in accounting is paralyzed by indecision. A simple “yes” or “no” answer has to be debated. There is no development or coaching of employees. Senior leadership expects employee to be all stars from day one. If you’re not they will push you out. They will also make false promises about promotions if certain benchmarks are met, but never follow through. 

The time off policy is great, but the pay is below average. The C suite is more interested in how “cool” the is office than how unhappy the employees are. Ping pong tables and corn hole are fun, but employee really care about compensation, benefits, and competent leadership.

Great place to work if you want to gain some hospitality experience or diversify your resume, great working environment and culture, questionable management processes and skills but when experienced, very easy to navigate thru. Only 2 things that can use major improvement which are the employee housing conditions and pay scale. Hard work is greatly appreciated verbally, but not compensated accordingly. Definitely not the place to go looking for a high pay. Cost of living in most areas are not commensurate to salaries paid. Expect to work very hard for the experience and monetary purposes and you should be fine. Overall, not a bad place to work.

Working with my coworkers to prepare and upkeep the chair ramp for guest.
I learned much more about the sport of skiing and snowboarding. 
Really fun environment,  how can you not smile where we live?
Hardest part is unruly rude guest or bossy coworkers, not your lead or supervisor. Mostly easy and fun days though.
Most enjoyable is the people, the guest, the environment, the thrill of the sport, encouraging people to have fun is fun. It's important everyone have a good time. 

Top Job Titles	Average Salary
User experience manager 178 salaries reported	$106,500 per year
General ledger accountant 8 salaries reported	$69,500 per year
Technical analyst 7 salaries reported	$92,357 per year
Senior accountant 3 salaries reported	$85,000 per year
It project manager 4 salaries reported	$97,500 per year

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