party host

kitchen team member

monitor

shift leader

general manager

Altitude-Trampoline-Park

I would first like to say that I cannot speak on the behalf of all other altitude locations because I was only working at the one in richardson. I also know that conflict has two sides to every story, so don’t think I am portraying myself as the perfect  employee who was mistreated.. I just want to avoid being too biased. Altitude was my third job in high school and it was definitely a learning experience. I worked there for just short of a year, and it was extremely bittersweet. The staff was all teenagers (excluding most of the managers), and you can imagine how that could present itself as an issue. The first staff member I met upon being hired on had told me that it was a place with intense drama among both the employees and managers alike, which I have come to completely agree with. The main 2 issues that continuously occurred throughout my time working there were the lack of consistency among the rules/schedules & the blatant favoritism and unfair bias coming from managers/employees in higher positions. More times than I can count, we would attend a team meeting regarding the employee rules and guidelines, which constantly changed. Half of the rules made for us would either be strictly enforced upon their implementation and then fizzle out, or only be enforced towards the least favored staff members. Even rules that applied to the park as a whole were basically open for interpretation. No double bouncing, no flipping off the trapeze, no flips into the foam pit because children could smack themselves in the face with their knees—- these are all examples of rules that staff enforced on the court, but were also always told didn’t apply to “people who looked like they knew what they were doing” or “regulars.” Even when faced with a potential law suit and a child who almost suffocated in the foam pit- the owner installed “lifeguard” stands for monitors to be able to see the park clearly, but I can only recall seeing staff up there a single time and it was when we were closed. As you can see, it was extremely confusing for both customers and staff. Some managers would flag down certain customers who didn’t pay or stayed too long, while others would make exceptions and let people in for free or for extended periods of time. Parties were poorly scheduled and assigned to hosts, so there would be days where a host and an expo would work back to back to back parties, while other days we’d have to come in from 8-4 for a single party at 830 and a single party at 130, not even remotely back to back. Working cashier on weekdays during the school year meant you could basically sit and do nothing and stare at your phone, while on weekends you were absolutely flooded with work and understaffed. Sometimes you could have your phone, sometimes you’d get written up. Sometimes you could enforce the rules, sometimes you could interpret them in your own way, but you never really knew whether or not it was the definite thing to do- or even allowed. It was a constant guessing game and wondering whether or not a certain rule should be enforced, or if you’d get in trouble, and so on. Now to favoritism- I have a perfect example of this one. The managers have their own office where they eat and hangout- both while on the clock and while on break. Maybe halfway into my time working there, the owner made a new rule that no employees were allowed in the managers break room unless it was absolutely positively necessary. What the owner failed to recognize, however, was that there were a select 5-6 employees that were favored amongst the managers and allowed in the  room at any time. Favoritism such as that was obvious and apparent on a daily basis when working there. Some employees even took their cellphones onto the court during their shift and never got backlash, but if others attempted to do so they would be written up and possibly terminated. The concept of the job is fun, I will admit that... But the execution and organization is so poor that I personally would never recommend someone work here (the Richardson location). I saw people come and go through the staff so regularly that I stopped being able to get used to the faces there and starting seeing new employees every week. If the managers had a personal (opinionated) vendetta against you, your hours/schedule would be terrible and your shifts would be a terrible drag. The lack of professionalism there is disturbing, especially when there are so many ADULT managers and assistant managers within the building at all times. The employees would get into drama and gossip to the managers as though they were their relatives, and managers would hold grudges against people for situations that were completely personal and had nothing to do with them. This of course did not only happen to me, and I guarantee you that you will get the same complaints from any other ex-employee. Lastly, the lack of safety regulation was also extremely disturbing. Multiple law suits and complaints were filed against altitude at the same time, some dating back and some from very recently. During my time there, I can recall at least 5 times there were SERIOUS- even life threatening- injuries and incidents that took place and endangered the customers and small children. A girl broke both of her arms, a boy broke his face on the basketball hoop, a toddler was almost suffocated by another customers children in the foam pit, the padding around the basketball hoops tore open and an employees sibling had his leg plummet through it (If he had fallen through he would have hit hard concrete 5 feet below. Since his brother worked there and he went regularly,  no repercussions followed... In fact the situation was hardly ever addressed despite the fact it could have escalated into a life threatening emergency if the tear in the mat was even 2 inches wider.) Staff were scolded to keep conversation with other monitors to a minimum/none, but that did nothing to stop the chatter - and I can say, firsthand, that the safety of the customers was a very low priority of the employees. I could continue to rant for hours but I believe i’ve made a sturdy point regarding my opinion of working at this specific altitude location. Is there bias? Of course. Is there some unresolved personal resentment towards altitude? Of course. But I can also guarantee you that at LEAST 75% of the current and ex employees would back up my statements fully. If you are looking for a place to take seriously, be treated fairly, get decent hours, avoid gossip and drama, and consistently enjoy- this is NOT what you want. Even things as small as a social media post can be twisted and spread to managers to make it seem as though you are not responsible enough for the job. I’ve seen multiple employees, including myself, get scolded and/or written up because they didn’t agree to take a shift, or asked for a day off, or called in sick - and then had another employee dig up dirt on them and tell it to the managers to get them in trouble.  Perspectives there are so insanely skewed, and I would genuinely say- for myself- that it was a toxic work environment and did take an emotional toll on me when I worked there. Employees get wrapped up in it all and seek validation from managers, seek friends among the favored.. they try to become the teachers pet & they still get wrapped into an unhealthy and toxic work environment. It isn’t just your average “Ugh, I don’t want to go to work today... I’m so tired.” It’s a place that, on the bad days, you resent going to and worry about how you will be treated emotionally while there. It seriously messes with your mind... Again, i’m one of MANY MANY employees that agree so you don’t just have to take my word for it.

I only worked here for a month. I gave my two weeks after being mistreated. Altitude management is terrible. They play around and try to be your friend without any professional. The cashiers, court monitors, cleaners, consessions, and kitchen employees are not trained properly at all. Each person receives different set of rules and is told different things. You feel unwelcome, get wrote up for doing something someone else did, drama and rumors spread like the flu around this workplace. The park isn’t overly clean at all. I wouldn’t eat anything from the kitchen if I were you. The bleach for the floors is kept with the food in the kitchen! The only good thing I liked about working here is that I enjoyed the customers. Occasionally you get a Karen being unreasonable but hey, that’s life! I enjoyed the little kids so much! They are so happy and they get scared doing certain things so I’d coax them into not being so scared and then when they’d jump off something, they were so happy! The kids are the best thing! The adults aren’t too bad, just a lot of em are grumpy! If you like to sloth at work, this is the place for you. I left because I wanted something I could be more dedicated to without being yelled at for following the rules given to me. Treat people with kindness and have a wonderful day! 

a typical day at work clock in and walkin around 
what you learned at  jobs are not worth it  mental health & Happiness is
management-bunch of college & HS messy
workplace culture -could be better
the hardest part of the job-working there 
the most enjoyable part of the job -working days by myself 
What Can I saw about this Job  let me start with positive, I love working Mornings on school days. Only Baby & their parents also it was close to stores love shopping 
Negative schedule Changes on my day off A text from manger OH CAN YOU COME IN so frustating I thought on my days off I could make appointments with my doc ect...Also SAT were worse my coworker will always disappear in office,break room and leave me alone to deal with all customers their complains also idk I just felt excluded and uncomfortable not worth it . Also I hated customers comments Oh you dont LOOK TO BE HAVING FUN  & the rude teens that just didnt listen by the end I just did not care why put soo much energy when my coworkers are not even doing and Also By May manager keep cutting hours 5 to 4 use to be 9 to 330 but then they change it 2 or 1 like Nope that does not  work for me because I dont have a ride home what is the point 
I just want peace 

Most of the time, work is easy. The weekends and holiday breaks are crazy busy. Like all customer service jobs, you have a mix between "Meh, just let me and my kids jump," to "WhY do yOU HaVe So MaNy RuLeS!? ThIs PlAcE SuCkS!" with a handful of pleasant customers mixed in. Most people working are high school kids, a few college kids, and a young management crew. My personal experience with Altitude franchise business owners is that their trampoline park may be the very first business they have ever owned, so you may be in for a rocky start-up if you start working right after a new park opening. The pay is usually barely above minimum wage for hourly employees, and salary (if you're lucky) for managers is about 25% lower than competitors. No benefits are offerend. There isn't much room for growth for all of the positions, and since most employees are young, employment typically lasts around a year before they quit.

Management here is incredibly supportive and understanding—they always have the team’s back. They foster a positive work environment where employees feel valued and heard. Communication is open, and leadership is approachable, making it easy to bring up concerns or suggestions. The team dynamic is also great, with coworkers who are friendly and collaborative, creating an enjoyable workplace culture. The workload is manageable, and expectations are clear, which helps reduce stress. One of the best aspects of working here is the flexibility and work-life balance. The only downside I can think of is that slow hours can be boring, as there isn’t always much to do during downtime. However, this also means there’s rarely overwhelming pressure, making it a low-stress job overall. If you’re looking for a workplace that prioritizes employee well-being and maintains a relaxed, easygoing atmosphere, this is definitely one of the best places to be.

What is the best part of working at the company?
You get to experience some of the best moments with the people and the kids it’s all so memorable 

What is the most stressful part about working at the company?
The most stressful part about the Job is definitely having to deal with the kids attitude when they don’t want to listen and it’s kinda stressful having to see kids hurting themselves but knowing I can help them in any way I can makes me happy 

What is the work environment and culture like at the company?
Most of the people were really nice and the managers were very communicative I just feel as if there was a little bit of secret animosity and drama 

What is a typical day like for you at the company?
A typical day working at altitude trampoline park was a really fun day you got to experience so many good memories and bonds with the kids it’s something so positive that brings pure happiness into your soul

I loved working as a party host. The job was easy, only stressful occasionally, especially in the beginning when I was newer. At some point, I quit due to the sheer amount of stress and drama going around some of the employees and even one of the managers. Not to mention, some workers were just lazy and you have to know how to deal with that without being walked over. Ultimately, the job was not worth being paid minimum wage, however I would’ve stayed for the tips if it weren’t for all the drama.  If you keep your life private and don’t mind being paid the minimum, this could be a good place for you to work, especially if you are young. 

As a court monitor, you stand in a specific spot that’s given to you at the start of your shift and make sure everyone is following a long list of rules. Sounds pretty easy until you realize that people that have paid to have fun are the worst rule followers ever. The overwhelming majority of people that come in don’t follow the rules and don’t listen when you tell them not to do something. The managers at the front are constantly watching a live video feed of the entire building and will not hesitate to micro manage everything you do (you can’t even pull out your phone to check the time). Court monitors also are severely underpaid for what their job since you’re essentially babysitting a group upwards of 30 people while making maybe 20 cents above minimum wage. Hours are also not great for a high school students since you regularly clock out after midnight on weekend shifts.

I’ve had 2 jobs after this and they were both much better.

the work was fun at first but as time went on the place began feeling worn down. things would not work and things would break. The managers would not listen to things i would say over the radio making me repeat myself or they would give responses that would be obvious.

 Some of the managers are chiller than the others but ever since another manager that we all liked quit the mood was a lot less cheerful on the courts. Court monitors that work there have to realize they only need you in the busy season after that if you do not do your job perfectly then they will find a reason to fire you. 

you are very replaceable in that job and if they fire you (in a no fault state) then they will not listen to you or what you have to say they will just fire you behind your back.    

When I first started it was alright, just a court monitor just watching kids and making sure they’re doing as they’re supposed to but the managers are what make this place the worst. They get on you about everything you do, if they don’t like you they would try to terminate you. This place is always changing things  and nothing is ever consistent. You get written up for stupid things and everything is so unprofessional, the managers act like teenager themselves and they don’t know how to run the place. You ask for soemthing and they never reply or anything. You get an occurance for literally everything and u only allowed to have 3 occurrences before you get terminated (you even get one for a family emergency) This place is only good for a first job for a few months, but for how much stress you get throughout the day , it’s not even worth it, please run from this place. 

Top Job Titles	Average Salary
Party host 11 salaries reported	$12.68 per hour
Kitchen team member 5 salaries reported	$16.33 per hour
Monitor 13 salaries reported	$10.63 per hour
Shift leader 6 salaries reported	$12.17 per hour
General manager 6 salaries reported	$61,833 per year

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