truck driver

sales representative

criminólogo

Alto

A typical day at work would be to check email and enter new orders into the WMS system. Maybe, if you were lucky, the management would hold the daily productivity meeting to communicate projects, special orders and other important issues. Otherwise, there wasn't much communication or leadership from management starting with the direct supervisor and leading all the way up to the ownership. Being highly disciplined, I expected the management to be involved with the operations of the business and interested in the status of client issues. In reality, it seemed the management was just running around trying to cover up issues and not be totally honest with their valuable customers. The management then expected the customer service rep to communicate the dishonest and misleading information to the customer which compromised my integrity. 
Many issues also existed with the unprofessional attitude with most of the other employees. When this was brought to the managements attention, you were reprimanded. The hardest part of my job was trying to show the management how excited I was and dedicated to the company. It seemed to fall of deaf ears. There are many companies that play by different rules, but when you don't take your own business very seriously, it is hard to the employees to feel stable and that their efforts are worthwhile. I wish ALTO Systems all the best but they could use a major dose of focus.  

This ride-share service leaves much to be desired. Potential drivers would be better served exploring options like Uber or Lyft. The advertised pay rates of $14, $17, and $24 per hour are misleading, as most full-time employees only earn the base pay of $12 per hour. These higher rates appear to be a tactic to attract applicants. 

Management shows little regard for employees, viewing them as expendable. Workers may face termination for minor infractions, such as not having time to restock water bottles. The company enforces overly strict and trivial policies, resulting in high turnover, with employees frequently quitting or being let go. 

Communication from the dispatch team is often poor, and the "niceness" displayed by managers feels condescending and insincere. The lack of team cohesion is palpable; employees rarely interact, and there are no meetings or opportunities to build camaraderie. This creates a detached and isolating work environment. Furthermore, customer complaints, regardless of how trivial, are prioritized over employee welfare, often leading to disciplinary action or termination. Applying for unemployment benefits after leaving this company is highly unlikely to be approved due to their overly restrictive and inflexible policies.

Overall, this company demonstrates a lack of respect and support for its workers, making it a poor choice for employment. Avoid this place at all costs.

I have driven for Alto since may. I have driven more than 540hrs for them. During this time I have driven almost flawlessly with a Uber app safety score of 99.
Alto, in fairness is managing all kinds of people from all kinds of backgrounds. This is a difficult task as anyone can imagine. Having said that Alto is not doing a good job. It looks good on paper and they are trying to make the driver experience better but it is not working. 
The onboarding process is complicated with having to create multiple accounts for Alto, Uber, Paycor (for getting paid) and another Alto app for scheduling your shifts.
-They have a driver support hotline that I have called several times and has not helped or  given any helpful suggestions. 
-They have a HR email address that I have written to and it took two weeks for them to respond to a simple question. This was after writing to them 4 times. There is no phone# to call.
-When scheduling your shifts you get points for dropping shifts but nothing if you pick up shifts. This points are negatives on your Alto record and you ultimately could be fired for too many points .Alto has no way for the drivers to track these points and if you call driver support, they tell you to write to HR.

This is a poorly run company with great potential. I have never been more stressed working for a company than with Alto, and I worked in advertising for 40yrs.


Overall the culture at the Dallas location is very positive and friendly. The management and dispatch were awesome! Unless you're a terrible driver, there's not much to get in trouble for. 

That being said, the job was presented to me as if it was based out of Frisco and not downtown Dallas. It was also presented to me at $17-$24 per hour. I found out later that these numbers are only during peak hours which are rare. Otherwise it's around $12/hr. I wish this was still an okay wage but after 2020, it's not enough sadly. 

I was told that riders know and respect the rules provided to them, in Dallas you can expect riders to act exactly how they do in public. They will backseat drive, complain about how slow you're driving (the speed limit or less required by law and company policy), you're trained a process but the riders don't let you do that process which means you may get your bonus pay docked.

My very first day during training I was cut off within feet of their building by another Alto driver. not sure how that went with management but how do you do that to each other?

What is the best part of working at the company?
Motivating the drivers is the best part of working for Alto. Showing them that I care and that it's not always just about making money off of them! 

What is the most stressful part about working at the company?
The constant power abuse that managers have, the disrespect of my personal and work belonging. The miscommunication with work schedules. Being overworked and underpaid. The constant bullying of co workers and management. 

What is the work environment and culture like at the company?
The garage is hot, the management is dismissive and unsupportive of leads. Management is rude and co workers are disrespectful.

What is a typical day like for you at the company?
Stressful. There are always expectations of job efficiency but no accountability with management.

What is the best part of working at the company?
The team I got to work with. Great people!  I also learned things I didn't know while workin in Loss Prevention.

What is the most stressful part about working at the company?
Last minute client updates the OM's wants to impress the clients.  It's hours before the calls.
The stress of trying to meet the company quota of how many stores you have to visit all while responding to all the emails and conference calls
Company requires you take the LPQ which doesn't give you any extra money or a promotion- took me months to pass it 
The company assigns one person 50-60 stores and expects you to visit each store twice a month- while tracking the top shoplifters in your area 

What is the work environment and culture like at the company?
Work hard and no rewards or appreciation from above!  We were slaves

The wages for drivers, service agents and leads are terrible. For a company that boasts to pay their drivers a living wage, it is a lie. The company depends on great customer service and drivers who care about promoting the company. I know drivers who are single parents who are on food stamps. They can’t promote a company that they feel under appreciated with. This wages are very low for the area we serve. Sure, drivers get better hourly wages on the weekends but that isn’t a good fit for some. Service agents are expected to care about keeping the cars clean but they make even less than drivers. It’s just terrible. 
Now they have a driver rewards program that if you drive so many miles and pick up so many people you get a free lunch box! That would be great if I could afford to buy groceries or pay rent. 

What is the best part of working at the company?
We work together and operate more as a family than most other places. 

What is the most stressful part about working at the company?
I find this to be the lowest stress job I’ve ever had. There is an expectation of excellence in customer service and a strong emphasis on safety. 

What is the work environment and culture like at the company?
Very friendly and cooperative 

What is a typical day like for you at the company?
Show up for work on time. Have a car issued to me. Make sure the car is clean, safe and properly stocked. Go to my assigned staging location to wait for a ride to be sent to me. Pick up passengers, open the door for them and make them feel welcome and comfortable. Safely take them to their destinations.

ALTO USA is a fantastic place to work! The company truly values its employees, offering a great work-life balance that allows you to succeed professionally without sacrificing personal time. Management is supportive, and there is a strong culture of open communication with upper leadership.

One of the best aspects of working at ALTO is the transparency and accessibility of leadership. They actively listen to employees, provide guidance, and encourage collaboration across teams. The work is meaningful, and you feel like you’re making a real impact while being supported every step of the way.

If you’re looking for a company that fosters growth, values teamwork, and promotes a positive work environment, ALTO USA is an excellent choice!

Pro: you can modify your schedule to fit your lifestyle.

Con: you won’t get paid decent. You won’t know who's in charge or who to go to for questions. Leadership has poor communication skills and mismanagement abilities. Staff can be lazy when assisting in solving problems while on the road. Expectations are too high, with bare minimum training. Growth opportunity is decent but not above average. Technology systems are poor. The company is more focused on quantity rather than quality. It would rather have a good appearance than to be stabled. The company is more focused on receiving funds from its customers rather than providing solid quality service for its customers by taking care of its employees properly. Turnover rates are high. 

Top Job Titles	Average Salary
Truck driver 1 salary reported	$14.63 per hour
Sales representative 1 salary reported	$100,000 per year
Criminólogo 1 salary reported	$12,250 per month

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