shop technician

sales representative

parts specialist

field technician

inside sales representative

Altorfer - CAT

The upper management at this organization is beyond incompetent. Their mentality is to take no responsibility for any company issues and let them all fall on those in lower-level positions. Trust no one, especially when dealing with individuals that have been with the company a long time, as their focus tends to prioritize seniority and loyalty over truth and ethical behavior. The culture here is centered on monitoring less experienced colleagues, yet those with seniority cover for one another when in hot water. 

This place embodies the quintessential "good old boys' club" mentality. Toxic workplace behavior goes unchecked and unchallenged. Any newer, less experienced employees coming into the company are held to a higher standard and get in trouble for things, whereas more experienced employees can do the exact same actions and are not reprimanded.

The demands placed on employees are excessive, with an expectation to juggle continuous phone calls, monitor rentals and credits, and simultaneously manage equipment yard tasks, essentially requiring them to perform two jobs at once. When I raised this issue with leadership, they promised to hire a yard facilitator for over two years, yet it remained within the scope of my job responsibilities during evaluations.

Rather than offering encouragement or recognition, criticism is the sole response. Our store met all company goals and quotas, but any minor mistake becomes a focal point of scrutiny.

The organization doesn’t care about its employees and their families. You are entirely disposable in their eyes.


Altorfer has provided me with an incredible opportunity to grow professionally and personally.  I feel that my position impacts the operation of community hospitals, schools, banks, utility departments and other commercial establishments, and the lives of the people they serve.  I have been able to attend a wide variety of educational/work/career related courses and workshops.  I have been able to achieve a Professional Engineering License and numerous technical certifications (eg. EGSA Journeyman, ITC Thermographer) and enjoy working with so many knowledgeable and dedicated individuals.  I also spend a lot of time in the field at job sites throughout the state of Illinois and incorporate a wide variety of electronic test equipment and software in servicing commercial generator controls and switchgear.  Altorfer has provided me with an incredibly stable and rewarding position and would highly recommend Altorfer as a great place to work.

A typical day at Altorfer was preparing quotes for future work, preparing daily work orders and dispatching field technicians to diagnose and repair Caterpillar machines Monday through Saturday. I completed all work orders for the shop and field repairs for payment.
I met with new customers, maintained customer excellence with our existing customers and I handled highly problematic situations with a reasonable solution while keeping both the customer and management happy. I worked with the local Union Steward over grievances.

I learned a great deal about Caterpillar machines. I piloted a software program from Caterpillar which aided in transferring the technicians notes onto the statement which was pivotal in time management for the technicians and myself.

Was given 300 customers with 10 machines or less in my assigned territory four days into the job. I use their CRM to run a search for all of the counties in my territory for customers that have 10 machines or less and found out they were 752 customers and they had only given me 1/3 of the total amount of clients that I should’ve had when I brought this to their attention. They got very defensive and acted like nothing was wrong. This is beyond Shady, none of the outside sales reps like working for them which is why they try their best to never come into the office. The office is like a high school environment except for people that are maturely in their 50s which is pretty hilarious do yourself a favor, and just keep applying elsewhere because these people will pay you the absolute minimal amount and expect the absolute most. You could absolutely do with little to no reward . 

There shouldn't be a single employee that works for this company that has a complaint ! Is Altorfer the best job on the planet, nope (there is no such thing). I was not born/bred at Altorfer. I came from another company I spent several years at. Reason for leaving was a very toxic/dictatorship minded work environment. Altorfer CAT has been a complete 180 and a huge breath of fresh air. Everyone I work with, and work for, are the nicest, most helpful & respectful people I've ever met. Everyone here wants you to succeed and truly cares about you, and your family. I will most definitely be finishing out my working career for Altorfer CAT. EXCELLENT company to work for !!!   

employees are disrespectful to customers and management thinks the remarks are cute.
There is a sense of " take advantage of the customer and if he pays the bill with out complaint then so be it".
When I was hired I was told by other employees "watch you back"
 and at a latter date that statement holds very true.
do not work here and think that you will have job security.
Altorfer is good at telling you you are doing a good job and the next day come in and tell you that you are done and no one will ever explain why, you work for a company for 10 plus years and they cannot have the respect to tell you why you are being terminated. 
This company prides itself in being a family business and you get the sense that the ceo has there door open to listen at all times but that is far from the reality.

Working here became a very discouraging experience. The culture became very toxic with blatant favoritism and nepotism shaping promotions and opportunities rather than performance or skill. Leadership rewarding the wrong people leaving faithful employees feeling undervalued and unmotivated. The attitude in the office became draining-gossip, micromanagement and a lack of trust. Morale became very low because employees quickly learned that hard work and professionalism don't matter as long as you fit the mold they are looking for. Constructive feedback is ignored, and management tends to dismiss valid concerns instead of addressing them. If you value a positive, supportive and fair work environment, I would strongly suggest you look elsewhere. 

I have worked at Altorfer for the past 22 years. I have found my manager to be concerned about my career progression. I have been provided with many opportunities for growth. I have always felt challenged and supported. I have been provided with training and resources to be successful. I love working at Altorfer. The people here have strong values and it is obvious that everyone not only cares about our business, but we care about each other. There are many people that have joined the Altorfer family and have retired with 30-40 years of tenure because they never want to leave. I would highly recommend this company as a place to do your career.

This place went downhill fast. There are several managers who consistently speak to employees in a disrespectful and unprofessional manner. Instead of being supportive they instill fear and intimidation by speaking down to  people, using foul language and dismissing concerns and they get away with it. There is no accountability for certain people. By letting them get away with it, others now think they can act the same. The morale is so low and good people are leaving the company.  The pay is not great either. No consistent pay scale. Treat people poorly and you will be rewarded.  I left for more pay and less responsibilities and a much better environment. Steer clear. 

Pretty repetitive job. Mundane. Training is a joke. Management tell you what you want to hear to keep you coming back. Raises are a joke. Work distribution is based upon how hard you work. If you are lazy then the bar is set low and your responsibilities will be minimal. Outdated computer system by at least 40. If you work hard and contain any level of intelligence you will be taken advantage of. Be prepared to work way outside your pay grade. 

Top Job Titles	Average Salary
Shop technician 35 salaries reported	$36.85 per hour
Sales representative 31 salaries reported	$79,839 per year
Parts specialist 36 salaries reported	$20.42 per hour
Field technician 29 salaries reported	$37.78 per hour
Inside sales representative 19 salaries reported	$22.03 per hour

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