systems administrator

social media specialist

shift leader

finance partner

director

AmaWaterways

A typical day at work involved taking 40 back-to-back calls a day with 10 minute breaks and a 1 hour lunch. Calls were usually from busy travel agents that had lots of questions about their customer's trip, needed to make a payment, or book a new trip.  You use a reservations system to access trip itineraries.

Learned about the company brand, river cruises, different destinations, and briefly learn how to use the reservations system.

Management was the worst that I have ever dealt with in my career. Very cold and harsh. Only cared about money and metrics, not people. Treated employees like we were contestants on a competition reality show where everyone is trying to make it to the next round but someone has to get kicked off every week. They do not care about work-life balance. They had a bias against remote workers. No support from lower management. Lower management was unprofessional and condescending, spending half their time ignoring and the other half micromanaging. Lower managers refuse to talk to customers that ask to speak to a manager. Big power struggles between the different lower managers and no one is on the same page. People who aren't managers are expected to do the lower managers work.

Culture was great during the training class but was toxic and dysfunctional after training ended. Extremely low morale because everyone is highly stressed all the time. Unprofessional vibes. People constantly calling each other out and yelling. Lots of people who try to avoid doing their job responsiblities. Very high turnover.

The hardest part of the job was that the company is an industry leader that has been around for decades but still operates like a startup that is trying to get its feet off the ground, which causes a lot of problems that begin during training. Training is an extra long brand orientation that doesn't prepare you to do the job. When training ends, you are put in a sink or swim situation where you have to wing it on every call. There aren't any processes, systems, policies, guidelines, manuals, handbooks, work rules, etc. to rely on because they are nonexistent at this company. Instead, you are expected to constantly ask managers for help, review spreadsheets and documents that are difficult to find or interpret, and go to the company's vaguely worded website to get the information you need. This means that everyone interprets things differently, causing in different answers depending on who you talk to.

The most enjoyable part of the job was the good times during training learning about different destinations and great colleagues. Additionally, it was nice interacting with people from all over the world.

High energy workplace.
Books cruises, generate invoices and follows up with travel agents and/or guests. 

Handles inbound sales calls and works to convert calls into sales whenever possible. 

Ensure quality control of bookings to maintain the integrity of the product and to fulfill client needs. 

Assist supervisors with projects and emergencies such as diffusing situations, chargeback, and hotel swap etc.... 

Personal Amawaterways contact for Keene Travel assigned by Supervisors. 

Develops and nurtures relationships with travel agencies and/or direct clients.

Videographer/ Editor for 2018 Sales Meeting short “Day in the life: a reservation story.” Dir.by Bronwyn M. 

Support duties such as creating/maintaining agency portfolios, database updates, support to sales, operations.       

Run reports to locate system errors, past due balances, payment adjustments as well as apply bonus commission.   

Requests air quotes, book independent hotel nights and other client special requests. 

Train new specialist on product knowledge, system interface, procedure, and sale technique. 

Travel internationally to review itineraries, personnel, travel guides, hotel, and voyage accommodations.

I loved the company culture, it's family oriented and people are all so nice. There was a lot of favoritism in the company and lack of great leaders which is sad. Managers do not make an effort to get to know you enough and understand that we are humans and personal matters happen in life that interferes with work. That's the main reason I left the company as in a very stressful time in life, things got super stressful. Also, they don't hire enough resources, so my title didn't define my responsibilities which were more senior and the compensation was not fair. However, you get one free cruise once a year, which you can take a +1 with. It's a great and very generous offer. So, depending on the department, if you love to see the world maybe that could be a good fit for you.

What is the best part of working at the company?
Nothing was good about it. Completely awful, tge training is horrible and they have no orocessess

What is the most stressful part about working at the company?
Micromanage employees, no processes, management doesn't protect the employees from abuse on the phones

What is the work environment and culture like at the company?
Horrible, they don't pay well for the workload you must do

What is a typical day like for you at the company?
Login, must take a minimum of 30 calls per day, company makes extra work for phone agents because they won't say no to an agent no matter how much work it creates

This is not a healthy place to work. Management is weak and afraid of the owners. Everyone plays along and pretends they are happy but the environment is awful. There is really no room for advancement. Management is constantly changing and most do not last longer than a year. Best practices are ignored. If you know how to do your job, your ideas will be put aside. They do not like forward thinkers or fresh ideas at AmaWaterways. 

Don't be blinded by their promises during your interview. Most likely it will not come to fruition. Computers and technology is old and dated. 

Only positive is the free cruise you get once a year. Most people stick around for that.

Company currently in transition as direct result of Covid-19 has shut down their operations.  They have struggled for years with clear focus and direction.  The individual departments are all headed up by people that have in most cases, been in the job for more than 10 years.  Well known that one manager sleeps in his office during the day.  The job has outgrown most of the managers and they do not communicate well together.  Some have personal agendas.  The owners haven't been able to address these issues.

AmaWaterways is a younger company and is learning how to build up to the more demanding marketplace. Among the several years of working there, seeing the changes each year do not continue to amaze me with what is capable among this river cruise company. No matter what department you work in, the employees must have a very fine tuned, high attention to detail and lots of patience. While organizing and sometimes even designing a dream destination spot, there are many factors that involve many parties and ultimately can take some time in arranging. But the possibilities are endless for the river cruising guests.

This is an amazing company to work for and most of the people who have posted negative comments are ranting and do not accurately represent the generous and positive work environment. If you like structured, corporate politics and silos than this company is not for you. Ama have long tenured employees who have been around since the company began and are incredibly loyal.  You are rewarded for hard work and dedication and there are no hierarchy restrictions as leadership is very accessible and open to new ideas

The coworkers are quirky, kind, and fun people. Management does their best to be thoughtful and helpful, but many departments are understaffed and the job can be very stressful. Pay and compensation are pretty good and the company strives to offer fair pay based on how long you have worked with them and your title and duties in the company, but being promoted can be difficult because there are few higher positions available.

Not worth your time. Terrible work experience. No HR department or HR policies to follow. Training is terrible. Co workers feel free to demean one another and yell at each other. Some parts of the office building smell like mold and mildew. Literally was there a week and decided I would not tolerate such a negative and unprofessional work environment.

Top Job Titles	Average Salary
Systems administrator 2 salaries reported	$103,750 per year
Social media specialist 2 salaries reported	$115,000 per year
Shift leader 2 salaries reported	$85,000 per year
Finance partner 2 salaries reported	$112,500 per year
Director 2 salaries reported	$180,000 per year

Working at AmaWaterways: Company Overview and Reviews

AmaWaterways

AmaWaterways Ratings

Popular jobs at AmaWaterways

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected