senior sql developer

accounts receivable clerk

junior accountant

account executive

treasury analyst

Amalgamated-Life-Insurance

Working there was a challenging experience, to say the least, with many inconsistencies and difficulties in communication between MGMT (management) and employees. The only consistency is the inconsistencies. There is a high turnover rate. Communication is lacking between departments, especially between Claims and Customer Service. Customers are seldom called back in a reasonable time (if at all) which leads to customer dissatisfaction. Customer service is prioritized superficially, focusing solely on call volume rather than addressing the customer’s concern. 


The training was inadequate and failed to meet the standards expected in a corporate environment. The training department should consider taking courses on effective training techniques to better prepare employees for their roles. This ultimately leaves employees underprepared for their roles. The technology and systems used are outdated, negatively impacting efficiency and the customer experience. 


I felt I was constantly being gaslit, along with being criticized by MGMT and rarely receiving recognition unless it came directly from customers (which was rare). MGMT lacks bedside manners, is condescending and speaks to subordinates as if they were children. Apologies are rare, even when MGMT is clearly in the wrong. Getting the last word is prioritized over correctness.


Escalating issues often proves difficult, as MGMT tries to shift the blame to customers rather than addressing the problem at hand, and are often unwilling to listen. Most managers lack effective communication skills and can be difficult to work with. Micromanagement abounds. There's a notable culture of favoritism and defensiveness within management, which can hinder constructive communication.


Despite soliciting feedback through mandatory surveys, MGMT fails to act on constructive criticism, demonstrating a defensive attitude. The lack of accountability and disregard for employee input contributes to a dysfunctional work environment. There is a disconnect between the company's stated values around customer service/employee empowerment, and the actual execution of that. It would be more effective if the company genuinely encouraged and fostered employees' ideas, provided continuous support, and recognized their dedication throughout the year. Doing so would align with the values mentioned on the company's website and foster greater commitment from the staff


While regular employees are only allowed one work-from-home day per week, many directors and VPs are permitted to work from home most of the time. This disparity can create resentment amongst staff.


Payroll processes could be more streamlined to avoid discrepancies in paychecks. The payroll system's calculation method is confusing and often leads to inaccuracies. Employees must constantly check their paychecks for errors, further adding to workplace stress.


Overall, there are areas where this company could enhance its operations to create a more positive work environment and improve customer satisfaction. Taking steps to address these issues could lead to a more efficient and effective organization.



Working at Amalgamated was a valuable experience that provided me with insight into both the benefits and challenges of the organization. The company offers excellent benefits, including medical insurance, a pension plan, and generous paid time off. Additionally, employees receive a yearly union salary increase, which provides a small boost in compensation. Management was also flexible when it came to using PTO, sick days, or remote work, which made it easier to maintain a work-life balance. Another advantage of working at the company was that most tasks were handled electronically, minimizing travel time and making the job more convenient.

However, despite these benefits, there were significant downsides to working there, particularly in terms of salary and career growth. While the company has a designated pay range for each position, employees always start at the bottom of that range and will never see an increase beyond the standard union raises. In my time at the company, I never saw anyone from any department receive a salary adjustment beyond what was negotiated in the union contract. This means that new hires earn the same as employees who have been in the same position for several years, which can be frustrating for those looking for financial growth.

Another challenge was the lack of structured training. Employees were often left to figure things out on their own, which could be difficult for those new to the role. Management, while flexible with time off, could have been more effective in providing guidance and professional development opportunities.

Overall, I believe Amalgamated is a great place to start an accounting career, as the job title and experience gained can strengthen a resume. However, I would not recommend staying in the same position for more than two years unless the goal is to become vested in the pension plan after five years of employment. Many employees who remained long-term did so either because they wanted the pension benefits or because they became comfortable in their role. While the stability and benefits are appealing, those seeking career progression and salary growth may find better opportunities elsewhere.

This call center is a place where some dont work like its structure. Some of the best or more experienced workers are force to quit or get fired for taking time off. In my case I got written up twice for taking time off that was already approved time. They lied to me about talking to a manager I dont talk and the call center looks more like an abandon department so that should say it all. The managers are of little help and give you a hard time when you try to get help where you have to play ring around the rosey just to get a manager. The managers cant even include everyone in their monthly meetings if they host one. Asking for help from the big cheeses in this place is like resolving the caller’s questions, so hard to get. However, the company overall and some co workers have done the opposite of this but sadly the face of the company is not the place to work.

What is the best part of working at the company?
The coworkers are wonderful. They really were the only reason for staying, the company does throw a lot of lunch specials and events to celebrate.

What is the most stressful part about working at the company?
Some of the members can be very rude and borderline abusive or intolerable with how they speak to you. Demanding that you figure out their issues even after instructing them with simple tasks to resolve what is happening. 

What is the work environment and culture like at the company?
The environment can be shady and underhanded at times. They do like to sweeten the deal with desserts, random food items, or lunches. But you will be told to get back on the phone as fast as possible, meeting quotas can seem to be more important than anything else at times.

This was the absolute worst corporate job that I ever worked at in my adult life. Management is horrible. It felt like a military school with a drill sergeant and everything. Management play favorites. You will constantly be micro-managed. You will constantly have to do work for other departments, despite it not being in your job description with no type of bonus pay/reward. Horrible training. And worst of all, the pay is terrible for the type of stressful work you have to do. I would not recommend it at all. There are way better companies that have the same job positions for way better pay.

You start as temp for 3 months, then probation for 6, then finally full time. It’s super easy to get the full time job if you’re competent and that’s only people they have a revolving door of temps so if you manage to stay longer than a month and do decent work you’re almost guaranteed an offer at full time. However management is either micromanaging or non existent. There’s next to no training and it’s all “watch the videos in the database(Microsoft access videos anywhere from 4-10 years old)”. 

To start of your mornings you would check your emails for anything  urgent that was sent form upper management. The coworkers make this place as enjoyable but productive. They are always there to help when needed. the toughest part of this job is working with other departments. communication is often poor unless you develop a prior relationship with someone within a different department. I've learned must more about  Life insurance, how the claims are processed as well, learning to multi task and completing good work

* Typically, I review incoming e-mails and review work to be processed for the day.

* I learned new software, where I post earnings and processed payments for employees.

* Management was always available and helpful when necessary. I got along well with my co-workers,   as we are a team with a similar goal.

* The job was very demanding and required long hours, but I was on board with these demands.

* I enjoyed learning new things and meeting my daily goals
.

The co-workers were what made this job fun. Everyone did their work and were not afraid to ask for help or offer. This job was about being able to multi-task which was good because you would always have something to do. the hardest part of this job was working with higher up's who had no idea what was going on. It made the job difficult when a client needed to speak with someone and we had to scramble to get someone with the knowledge.

Company has not advanced from a technology perspective when I talk with others in my industry.  Additionally, there is a lot of "dead weight" within the company that management chooses to ignore.  Salary is a flat percentage for each employee never recognizing those that work harder and assume more responsibility.  Very unfair practice that creates negative employee morale.

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