eyelash specialist

retail sales associate

front desk agent

front desk receptionist

esthetician

Amazing Lash Studio

Bare with me, this is all over the place.

I was only at my location for a few months before they let me go; I was honestly ecstatic when I got the call. The first few weeks of training were great and I thought it would be an amazing place to work and grow; I was learning a lot, the other stylist were great, and management seemed awesome….until they weren’t. After training, management did a full 180. In training, management said our skills were perfect but once they turned us loose it suddenly was “terrible” and “needed work”. I was ok with the feed back because management agreed to do some more training with us but it never happened. I always asked my clients how they felt after and they almost always loved their new look; some wanted less fullness, others wanted to try a new style next time but it was typical since my clients were usually first timers.
I unfortunately had a string of passings and chaotic events happen that required me to take time off or adjust my hours. The first time it happened management was understanding since it was a funeral. The second time was for some family issues, I asked to come in later but pick up extra hours to make up for it and management started the whole “this isn’t professional” speech when I’ve seen the other stylist I started with take entire WEEKS off to travel. Another time, I asked to run home due to a fire alert I got on my phone. I was rejected because management said “you have cameras right? I’m sure it’s fine…plus you have clients, that wouldn’t be professional to leave them with someone else…”. My cameras were for the front and back yard and nobody was home at the time, luckily, a friend went to check for me and it was just a false alarm but what if it hadn’t been??
When it comes to workload, it’s chaotic, if someone took the day off, everyone else’s workload became 10x worse not only because we had our own clients on top of theirs but also because we were severely understaffed, especially on Sundays with only 2 stylist in the entire studio. I was so booked up that half the time I was there I never got a break or a lunch because of how they scheduled in the clients. They would also book people at the last second leaving you only a few minutes to set up and get the client on the table. They would push your lunch just to squeeze in a walk in without asking or talking to you first.
The lash manager was so immature, power hungry, and insecure about her position that when I would ask the hiring manager (we had 2 managers; a lash manager and a hiring manager) a few simple questions, she gave me an ear full about how I shouldn’t be talking to the hiring manager about anything….TALKING, to the hiring manager, about a client I needed help with since the lash manager wasn’t there at the time.
There idea of dealing with an always angry and difficult client was to keep scheduling them under the same person no matter how sharp tongued and loud they were, I had this happen to me and every time I saw her name on my schedule, I contemplated quitting on the spot every single time. The only reason I stayed was because of the $1000 they make you pay back if you leave in the first 6 months. I asked management to switch her to someone else but I guess since I was new they didn’t take my complaints seriously.
The owner was ok but had some pretty petty tendencies. She was nice for the most part but if she noticed the supplies in your room were running low she would pick at you about it with a grin. We were once at a salon wide meeting about some changes that would be made about simple stuff. She brought up the name of a woman who was supposed to come on with me but ended up leaving for some reason. The owner went on about how she must have been weak since she didn’t take the job; this raised some red flags immediately but nobody said anything.
Supplies for my studio were scarce, we didn’t have ANYTHING. It was so bad that I had to start telling clients that we had to do a different style because we didn’t have the right lengths, any glue, any lashes…LASHES, the one thing they were meant to have. It took me 3 weeks to get more glue and even longer to get more wax.
There was about a week were I had no clients while the lash manager was on vacation, I thought it was strange but didn’t press the issue, the break was nice and I thought it was a coincidence. When the manager came back, I asked her about it and the only thing she said was “your clientele wasn't high enough to have appointments that week”. This made absolutely no sense because my books were full the week before and the week after even though I was new; it definitely wasn’t a coincidence. Other girls I came on with also had few clients that week. But the other stylist that had been there longer were so full up that they started to ask others to take clients to ease the work load. It was weird. Like the manager didn’t trust us to do our jobs without her there looking over our shoulders. I also noticed that all of my usual clients were booked with other stylist that week so I definitely should have had clients.

So in all. DO NOT WORK HERE.

Lash extensions are something you need a lot of patience for. They take a long time to master, they can be very frustrating and strenuous. The biggest down side to working here was the pay. We do NOT get PAID ENOUGH for the work that we do no matter what level stylist you are. $8.05/hr is the hourly rate I started with. You’ll start with an hourly wage for the first 3 months (varies depending on where you live) and then you’ll switch to commission. Where I lived we got paid $10 to do a refill service and $20 for a full set once we switched to commission. The BENEFITS are DECENT, I only had dental and vision, but it was through Hummana and it covered a lot. They offer health insurance too but I didn’t get it. We were forced to do 4 CHORES a day or we couldn’t get a break (other than our lunch), leave early or do each other’s lashes. We were also required to keep our PHONES in the back room which irritated all of us because how are we suppose to promote ourselves if we can’t take pics of our work? The MUSIC that played in the studio was the worst music EVER!! We were ALWAYS OUT OF SUPPLIES! Cleaning supplies for the studio and supplies to do lashes. Their way of organizing daily supplies for technicians was the dumbest thing ever, at least at our studio. They put the lint frees, gel pads, lash brushes (mascara wands), and glue rings all in a ziplock bag. Then after we used the supplies in the bag we returned the ziplock bags to the front desk for them to refill them with more supplies. This was both UNSANITARY and MADE NO SENSE because now the company was spending more money on unnecessary ziplock bags! It made no sense to me and irritated all of us. We DON’T GET ASSIGNED ROOMS, so don’t get used to working in one room and thinking it’s yours because only the master stylists get to choose their rooms. We all have to fight for ours and it’s super irritating when you get used to working in one room 95% of the time and then one day a batch of NEW HIRES come in and take your room and LEAVE IT A MESS. It’s super fun! You have to work almost 50 hours a week if you want to actually make a living while working here. And if you ever want to MOVE UP to be a higher ranking stylist it’s about MORE THAN  the QUALITY of your work. You have to meet ridiculous METRICS, that no one meets, and most importantly you better KISS MANAGEMENT’S BUTT or you’re not going anywhere. This is a decent place to LEARN THE SKILL and then LEAVE and do it on your own. That is the only way you will make any money in this industry, you have to do it on your own. If you are going to do that though the deal is (LEGALLY) you have to be outside of a 15 mile radius of ANY Amazing Lash Studio to do lashes somewhere else or on your own. So just keep that in mind if that’s your plan. Also TRAINING sucks! We get so many COMPLAINTS and CORRECTION services for at least 3 months after any new girl is out on the floor. Training only lasts TWO WEEKS and everyone still bad at it when they start taking clients. Do you know how unfortunate that is for the company? Because it is giving them a bad rep but it also sucks for the employees, because the client is gonna go give that new stylist a bad review and lessen their chances of building up a clientele, and then they yell at the front desk and/or a seasoned stylist to fix it....or else. I get it. It’s expensive to get your lashes done. If I was the client I would want excellent service from ANY stylist I went to, considering the amount of money I am spending on them. And this could all be avoided if our training was better. The only reason I kept working here was because I got good at it and felt comfortable coming to work where I knew what I was doing and liked most of the people I worked with. My coworkers were fun and positive. Other than that I did not enjoy working here and I will never go back.

I worked at Amazing Lash Studio for a year as a lash stylist. It started out okay(minus the first 3 months on "probation" where you only make minimum wage) but the culture and bullying got worse and worse until it got to the point that I would feel physically sick when going in. There is a huge clique problem at the Redlands location which is perpetuated by the "director of operations" Chelsea Rosario. She made having "favorites" seem like a positive thing during the interview process and I quickly discovered that it actually created a toxic environment, where non-favorites were subjected to being left out of "team bondings", gossip, bullying and were not supported or encouraged to advance. She also is not a beauty professional, has no formal management training and did not understand or care about the stylists needs or concerns the way she cared about the receptionists, since she started as one. I believe the director is the #1 cause of this terrible workplace culture, she perpetuates conflict between the receptionists and the stylists and feeds into gossip and drama. I have never met a more unprofessional "manager" and she uses her position of power to bully and ostracize girls she does not like. 

Stylists disliked by receptionists were usually never booked or their guests were even given the option to switch to the Master Stylists. Master stylists are this locations main concern because they charge extra for guests to see them. They claim they have more expertise when the reality is that the master stylists are just faster. Receptionists have a script in which they call clients of regular stylists and try to get them to switch to master stylists. 

Promotions are only given to individuals who are considered favorites, even if their work ethic is undeserving. Management has no formal background or training and got their positions through becoming close friends with the director and owner. The current manager has been caught multiple times spreading private information about other employees, using conflicts as gossip and erasing video footage that makes her look bad. 
Additionally, I should warn future applicants that this location records and tapes your conversations in the lobby, break room and hallways. Multiple girls have been fired due to expressing concern over the toxic culture or even remarking that lashes are not the only thing they aim to do with their license. 

Of  course there are a handful of genuinely awesome people working there but sadly, the bad outweighs the good in this situation.There is a lot more horrible things that this location (Upland location and del mar are all sister studios so this applies to all three) did/does that I couldn't possibly fit into this already long review. I hope this will prevent any future applicants in evaluating applying and not letting them use their " great pay, job advancement, family mentality!" claims rope you in.

-The turn over rate for even the managers is insane. I had 3 in my time there. It made the workspace very inconsistent and confusing with all of the made up, random rules.
-The turn over rate for front desk was intense. 
-Tip were "misplaced".
-The training was very poor. You get a lot of "that looks great" with little to no constructive feedback. You pretty much learn as you go unless someone there wants to help you.
-The trainer would disappear while we were struggling to help ourselves. 

-You get locked into a pricey year contract that you have to pay back whether you're fired or quit. I quit because I couldn't afford my rent with that pay. -They say that they are busy and this location is NOT. They will send you home day after day if it's slow which isn't great unless you live at home with your parents.
-Lash artists get paid below min wage "because we make tips" but if you're not busy... what tips? Also some people only tip $5 so how does depending on patrons help in this economy?
-My lowest check was $500 and highest was $1k both were from two weeks including tips.
-Some of the girls secretly don't even use the company's glue. They stay way busier because of the way better retention. The company's products don't give anywhere NEAR the retention that those girls glue has.
-They prefer that the lash artists and front desk girls not have any contact with each other which is very odd considering in this industry, it's vital to have a relationship with them in order for them to properly book.
-They have visual and audio recording all over the studio including the break room. The walls are thin. Good luck having a private phone call/conversation in there because they review the tapes daily to micromanage the studio. 
-When they aren't micromanaging, they are physically around the corner listening in on you. I laugh at how many times I've caught managers lurking on other girls, not knowing that I was right behind them.
-They hire literally anyone so if you're desperate, take the front desk job. They make more money, get commission off sales, commission of memberships and lash techs only have to trust an hope that the front gives you credit for what you did sell. 
-There have been quite a few security breaches. 
-The front desk girls leave the front unattended regularly without securing the building while you're in your room lashing. Scary especially at night.
-Overall, I wish that I never took this job. Management are condescending, liars. Even when your have proof of their lies, they find ways to dance around your issue and flip it on you. I made a couple of good friends but other than that, it wasn't worth me blowing through my savings while making pennies. There are a LOT of great studios to start out at and feel valued at. This one is not one. They treat you like criminals working in a sweatshop. You don't get to sharpen your skills without being rushed. It's more about doing the job quickly and less about delivering great work to retain clients. 

So, this is a franchise.  As an esthetician I have worked for a franchise in the past and it left a lot to be desired.  Its not different here.  They expect 2 hour (actually 1hr 30min with consult, taping and finishing the client/ walking to front) full sets on all clients no matter the amount of lashes or difficulty.  They expect 1 hour (40 min) refills no matter the amount of lashes or difficulty.  The issue is that the glue is less than favorable and retention for a new stylist is horrible.  Product is sparse, volume trays with lash lengths are put together for god knows who (can we get more 10mm please?), singles only ho down to 8mm so anyone that has short lashes is SOL and gets too long or doesnt get them.  I can not do a refill on 50% retention in 1 hour.  My standards are too high.  If you are a perfectionist, this isnt the place.  You can not advance to get mere pennies more to stylist two unless you hit your timing… which is impossible when seeing clients that don't want a mini fill at $40 more, so they come every two weeks with barely any lashes.  Your clients get rescheduled with other stylists and your not made aware or told why.  Management can be amazing but the governing body of the franchise is poor and out of touch.  Cant bring own tweezers and out of the box, theirs dont grab lashes and are priced way too high for what they are if you want anything other than a straight.  I also have 30min lunches but end up running over to please clients, cleaning my room or both… Its hard to be sanitary when you have 10 min at the end of service to walk your client to the front, sell product and tuen your room over.  These are unrealistic expectations, expectations for a new stylist.  Advanced stylists doing lashes on their own would scoff at the idea of a quality set in these timeframes.  This is why ALS stylists are looked down on in the industry. We are a joke, sadly.  Last, the training skipped big chunks of information.  This was corporate training and 0 info on fundamentals like lash strength, determining size and length for all types of lashes, when to turn someone away, when lashes are too long.  How to ensure you keep the integrity of the lash.  Training was 1 full day before we stared working on each other day 2 and models for 3 more days.  Discounted paying clients week 2.  This isnt training. $10/ hour with small commission and tips.  $15-$20/ hr for me so far.

In California you get paid training for two weeks, and then you are on the floor continuing to do model sets until management deems you fit to do sets and fills at their standard prices. I will say that this is an excellent opportunity for new lash artist who are starting off from scratch. You do learn a lot in a short amount of time, and you will progress quickly. 

My coworkers were the absolute best, but management was terrible. You are scheduled clients from back to back, and it does get exhausting. As you get more advanced and the longer you stay, management will cut the time you are allowed to do on the full set an a fill. This can be very problematic because most of the time you aren’t making your clients lashes as full as they could be because your time is so restricted. In my experience, there were also instances where the front desk will cut even more of your time for the sake of squeezing in a client without your knowledge. With these insane time restrictions you barely have any time to sanitize your room, get up and go to the bathroom, or even get a drink of water. You have no choice but to cut the client’s time short to make up for it, which is ridiculous considering how much these customers are paying! It seems like this company cares a lot more about the profits than client satisfaction and the well-being of the staff. Very capitalist.

There came a point to where I felt like I was always doing cruddy work on these clients. It wasn’t because I was bad at my job, it was simply because I was not allowed the time to be thorough. It truly does feel like you’re treated as a worker in a lash sweat shop after a while. You can see up to 8-9 clients a day. It does eat away at you. 

Also, good luck on requesting any time off. Even if it’s months in advance you are still expected to find someone to cover you.

As for the pay, it wasn’t bad, but it’s not great either. You have opportunities every 3 months to give yourself a raise by meeting a certain criteria of how much product you’ve sold, how many volume sets you do, how many people rebook with you, etc. the first raise is pretty attainable.

TL;DR:
Go for it if you are just starting off. You’ll learn a lot in a short amount of time. I wouldn’t recommend working here if you’re already “seasoned”.


Okay so I worked her for a while Which was great for me because I needed to better my skills and I could do that here at amazing lash. But beware the environment is very toxic. And they will take advantage of you. And the pay is absolutely garbage. The only way you'll get paid more is if you're selling a certain amount of retail each month. Which they expect you to do even if the client really doesn't need the products. You have to compete with the front desk. If I suggest a product and the client buys it then I get the commission, but if the front desk upstairs them to something else they get the commission and this creates a toxic environment between the front desk and lash techs. It's very frustrating to see my money go to someone else when I did what I was supposed to do. Especially when the front desk are not professionals. They don't even know why I recommended what I recommended and they'll just change it up so that they can get the commission. They only give you a few seconds to bring your client up to the front desk before I have to take the next client so I really don't have much time to show them which products I want them to get. And if your client is waiting even 30 seconds past their appointment they will berate you about it. Lash clients know that lashing takes a while and they might have to wait a few minutes. So there's no reason to be berating estheticians about their client waiting a minute or two. I was the most requested lash tech but still making level 1 pay. Your efforts will also be put on display for everyone else to compare with.  Your pay is not based on how good you are as a lash tech. Any issue a client has with their lashes will automatically be your fault and you will be written up over dumb things while they blame the client to their face.   They treat you like a child here and blatantly avoid questions about pay.  I would recommend only working here so that you can practice your skills and times.  Do not work here permanently as it is a miserable place to work with terrible pay. 

Management is cliquey due to a Head Manager being absent and solely working to get information from her clique. The women in her girl gang mean no harm and only acted as women would in any social setting. The TWO assistant managers do their best but I've got to say it is a little sad so have been working for the company for almost two years now and I came in under the impressing she was making changes and replacements for the better of the environment, but its only about money for her/owners but she holds no compassion for people and isn't friendly at all. The studio has constant issues with who to report to because of the clique she had created. She once "cried" because she read a few comments, questions, and concerns from a suggestion bowl that she had put out. Decided she wasn't going to go over it at all. How can an environment like this succeed? What goals does she have for her self as a manager if she can look at her employees in the face and have a normal open conversation about the workplace? I felt she has some qualities to be a good manager but lacks most. I have had three occasions where I came to her with questions or conflicts and her first response is always to defer from providing the help she is hired to do. The last straw for me was when she told me I didn’t need to express my health concerns to her after she asked me how I feel about opening up after being shut down to the Pandemic. No compassion. She goes on the say how the studio spent $XXXXX into protecting stylists with new supplies and protocols but how is going to stop someone from taking Tylenol to lower a fever and walking in with corona or be asymptomatic?  She also says said they were just trying to open a business back up and it clear that is the only thing on her agenda, once again she had shown up she only about the money. I have given up here but if you're someone who likes cliques, needs a school like structure (even though you already have a license), like medium-grade pay for hard labor, and to clean the studio for free because they are 100% commission based pay, Go for it this is the place for you.

I previously worked at Amazing Lash in Seattle, and it was overall a pretty good experience and place to start out as a newer esthetician/lash tech. No place is perfect (and all locations have different owners and management, so I’m sure the experience varies widely!), but it definitely wasn’t bad. 

The pros: willing to hire and train new grads, decently intensive (2 week) training process before you start,  management is young and can actually relate to the employees, no major drama, they are also flexible with scheduling and taking time off once you have gotten started, and the pay is fairly stable due to it being guaranteed hourly+tips+small commission. 

The cons: no real benefits and the absolute minimum (state mandated) PTO, so you have to budget to take a lot of “unpaid time off” instead. The overall pay is pretty stable, but not great compared to industry averages, especially when you consider the lack of healthcare benefits, PTO, etc. Since it is a chain, there’s less flexibility in lash styles and actual artistry, lots of focus on speed lashing and retail sales, rather than the highest quality lashing or forging trusting relationships with clients. It also can be hard to advance or be promoted to higher stylist levels unless you are really intense/pushy about retail sales, regardless of how skilled you are at lashing, how full your books are, if clients like you, etc. If you are promoted, each level is only the tiniest raise, nothing very significant, so there’s not a great incentive to push yourself that hard to “move up” anyway. 

Overall, the flexibility, easy entry to the field, and lack of drama make it a pretty decent environment and place to work if you’re just starting out (definitely way better than most local waxing chains and such from what I’ve heard) - it’s just very limited in long term growth or sustainability, and once you get some experience under your belt, you can move on and find better options! 

Hourly wage plus tips is all that you make, while the franchise is making hundreds daily between service prices and retail costs. No service commission to stylists, but they expect you to work quickly and book clients back to back without breaks. Management does not communicate employee policies and breaks, covid procedures, or complete an on -boarding process. No assistance in hands-on training process to new employees; especially if they have prior training/experience in lash extensions. 'Model' days are not communicated to stylist during training period, and management does not communicate any client feedback or professional feedback to assist with growth. The studio sets the appointment length for the service booked and you don't get the full service time if the client is late, and no time for a proper new client consultation in service. Most negative client feedback and corrections are scheduled with a different stylist therefore you are not given the opportunity to learn from your mistakes and satisfy your client; management then will not communicate errors to you regarding issues with service timing or client satisfaction until a '30-day evaluation'. Management and consultants will compensate services where client is unhappy thinking it corrects things with no communication or opportunity for stylist to speak to or satisfy client. When off the clock and not at work, management will text you and also expect you complete online trainings and certifications on personal time, without pay.

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