delivery driver

driver

software engineer

associate

warehouse associate

Amazon Flex

You can make a decent living if you don't mind putting a couple hundred miles a day on your car, and dealing with a LOT of problems that should be fixed by now. I'll detail below:

App is wrong about 5% of the time. Just flat out wrong. It's USUALLY when delivering to a new housing development (still in construction or just finished), but not always. I've had an hour of a 3 hr route WASTED because the app routed me 25 minutes AWAY from the correct location. 95% of the time, it works... but you never know when that 1% will come, or how bad it will be. In contrast, Google maps has  only ever ONE TIME failed to find the address... but it's a pain to manually enter every address into Google and switch back and forth.

The employees at the pickup are very hit or miss. This has been improving lately, but they are still far from perfect. A few months ago, I'd get down there and Drivers would have to teach eachother how it worked because the staff WOULD NOT HELP YOU. There'd be 10+ people talking to eachother, eating donuts, listening to headphones, and ONE person actually working (putting 30-50+ drivers through). It's much better now, but shifts exist, and every once in awhile you'll get there and it'll be the old crew back again, no one working.

The most common problems you run into relate to the crew problems. For instance, you get paid for 3-4 hrs of work (rarely 4.5hrs). Problem is, the employees there have to do their jobs correctly for that to work out. I went there for a 3 hr shift one day and there were none. I got told to take a "smaller" 4 hr one. I got a 40 item (which is big for a 4 hr in my area) route that had an hour and fifteen minute drive to THE FIRST DROP OFF... giving me 30 minutes to deliver 40 packages in a rural area (5-10min drives between stops). When I got back to the pickup location, I asked other drivers and most said they typically finish early but couldn't even come CLOSE to finishing that days route in the time allotted.

The app is UNFORGIVING about tardiness. Never mind the fact that you CAN'T start earlier than 15 mins before hand. Never mind the fact that I've had to wait until MORE THAN AN HOUR after my route was supposed to start before, because the amazon employees were backed up and/or not doing their jobs. If you are 5 mins late, you lose the route, and wasted the drive (in my case 45mins) to the depot. Oh and the depots seem to be mostly in VERY HEAVY TRAFFIC AREAS. 

The app breaks constantly. I've had it dump routes on me three times now... routes I was in the middle of. Suddenly as far as the app is concerned, I'm not working, I have no packages in my car, I'm not getting paid. Problem is I've got a car full of packages, I've delivered some and now have to either drive an hour back to the depot to return the rest or use Google maps and my camera to deliver them all One by one and after EVERY SINGLE DELIVERY call amazon support and tell them what package I delivered, where, and how (to customer, on porch, etc). 

The app routes you through toll roads seemingly deliberately... you don't get reimbursed. I've had the flex app try to put me onto a toll road about 75% of my routes... I put it into google maps and 90% of the time, the route suggested (without tolls) is actually shorter and faster. I assume amazon must get kickbacks from toll road operators. 

Did I mention the amazon staff? I've had them damage my car and then yell at ME for following the direction of the one person who actually appeared to be working (directing drivers where to put their cars). I don't want to complain about them all, because like I said there are a few good ones now, but GOOD LORD they have a lot of bad employees... and that makes your life a lot harder.

On the other hand... the drivers. Most are pretty chill people... but there's always one or two who park in the middle of the lane so no one can pass them (thus pinning you in the depot after YOU are done loading for 20-40 minutes while they load their car). I've also had my car very nearly ran into three times because other drivers weren't looking where they were going. 

All in all, it's a mixed bag. One day you'll get in on time, find a route to a nice quiet area that isn't an hours drive out of your way, be out in ten minutes, the app will find every address and not crash, the houses won't be in warzones with potholes that you could bury a body in or in the middle of a 50mph 2 lane road with nowhere to park, and you may even finish a little early. The next day literally everything will go the other way. 


Best route I've ever had, I was home about 30mins early. Worst route (that I completed, the one I mentioned above I didn't complete because I had another route scheduled immediately after and had to return to the depot for it) I finished over two hours late. On avg, it probably works out to where I'm getting paid for my time from pickup @ the depot to my last drop-off... so as long as I don't have any undeliverables I must take back to the depot, the pay is fair. Once you take out the cost of gas, and travel time to and from the depot, you make around $10-20/hr depending on where you live relative to the depot and the rates you manage to get  (which vary with the weather and their need for drivers)... not bad since you get to decide what days you want to work for the most part, but you do put a ton of wear on your vehicle.

My experience with the San Leandro Amazon station; Amazon Flex is okay for part time work but definately not to be relied on alone. When i first started it was better but now they overload their drivers with TONS of packages and low pay. The 3 hour block is basically what used to be a 4 hour block, consisting of 45 packages while the 3 and a half is 48 packages! You get so many packages, you can barely see through the mirrors of your car! The load is overwhelming to say the least!! Instead of giving the humungous boxes to their vans, they seem to save them all for Flex drivers. They are not helpful at all and threaten to cite you a ticket if you leave even one package for lack of space. They claim the stuff fits a standard car but that is not always the case! Many of the warehouse workers are also very rude and talk to Flex drivers as if they are directly working for them and have no respect and also show bias when assigning cities. It is very disorganized and you end up spending almost an hour in line waiting for your route! The workers seem to be complacent in the warehouse, just adding packages in to bags to where when you scan a bag (which is supposed to make things easier), you end up missing a couple of packages on your total and you have to take everything out of the car, even up to allowing access to a worker to touch your vehicle and recount the packages, which me personally, I am NOT comfortable with someone touching my vehicle. They now got rid of the bags and you spend forever at the station scanning up to 48 packages! They mostly never seem to care about weather conditions or wait time in line and will still send you super FAR! I once had a shift that was a 3 hour block and it was raining so bad the drive alone was 1 hr 25 mins. They do not like returns of any packages and give you dirty stares when you do because these ppl are lazy and do not know the hardship drivers face. The ppl in charge of making routes live no where in the area and are off in another state and do not understand traffic conditions and can assign up to 3 cities which can be 30 mins apart in traffic !!!!! The evening is even worse where they put together returns based on cities and are totally unaware stops are sometimes as far as 15-30 mins apart and after one hours wait for the sorting process, they still give you 25-30 packages for evening, which may seem easier than the morning but these will be farther apart because they weren’t organized by a computer system! You get a warning email if you return too many things in the night and they do not care the distance between them and encourage you to drive all night long even if you go overtime which they will not compensate you for. Sometimes you do get lucky and only get a couple packages but that is rare. You basically have to do 20 stops per hour in the mornings to be able to finish in time. The pay is very low right now as they know they have a lot of ppl on a wait list to do the job if you dont want to. It used to be good but the workload has went wayyy up and the pay has went down and the rudeness at the station has multiplied ! It is basically a dead end job and you def do not want to have to do this in the rain or snow depending where you live. It is a good hustle for students living with parents just looking for some money and flexibility or as a side hustle to any one else but do not do what i did, relying on it as a full time job! Shifts are competitive and you get no rest before the shift, scrolling ur phone all morning and evening even while driving to book ur shift just to find out they didnt even post it sometimes until like 30 mins before, leaving you with no time for R&R! BEWARE!! The best the best season to do this job is around Thanksgiving. That is when the money was rly up, shockingly around Christmas the pay was very low except on xmas Eve. Oh and the worst part is when you get 45-48 packages all going to one apartment complex! Climbing up and down stairs and looking for unit numbers.. it is NOT easy at all ! I can recommend this job only as a side hustle like 3-4 times a week or else you will be seriously annoyed! They force you to drive back from far areas right away to return even just one left over package during traffic times as well. Also the pay for this job should not be based on hours, should be based on number of packages !! The $20 per hour for a 3 hour shift is $60 which if u subtract ur $15-20 gas u basically made diddly squat and you may not be able to finish in time or get a second shift and if they send you super far, it is not easy to pick up a second route at the station and u wasted more gas, totaling $30 a day !! In California that is not a lot and the wear and tear on your vehicle!!

Let me start by saying that I am talking specifically about Sacramento, CA Amazon Flex as I have never worked at any other Flex location. 

Typically it's very easy to acquire what they call "blocks" which are units of time, usually between 1 and 5 hours at the most. On paper the $18/hr that they advertise sounds good, but I'll explain how you make your money and you can decide for yourself.

You select a block on the flex app and then drive to the flex warehouse and wait in the parking lot generally 30 minutes in advance of your start time.

You are allowed to check in on the app 15 prior to your start time. 
Then you follow the procession of cars into the warehouse and drive in where you are directed to pick up your packages that you will deliver. You scan in your packages, load them into your car and then off you go, once everything is delivered you go home and you get paid on Tuesday and Friday mornings direct deposit, sounds great right? Well, not exactly...

All of this is actually quite easy and efficient (other than the waiting in the parking lot at peak times which is a total waste of unpaid time.

Anyway, the problem that has started this year is that Amazon has expanded it's Sacramento warehouse Flex territory to include many new counties (NOT JUST NEW CITIES, NEW COUNTIES). 

New places that I have personally driven the last 6 weeks have included, Yuba City, Placerville, Galt, Oroville, Loma Rica, Marysville, Rescue, Newcastle, Auburn Hills, Lincoln and the list goes on and on... I haven't actually delivered in Sacramento in 2019. 

It is routine to drive upwards of 200 miles round trip. Many of the places we drive to are remote hill and farming communities, covered in snow, being pelted by rain and many times off the beaten road. I have taken many pictures of the most remote locations that you can't even drive through, but we are expected to deliver there. The post office boxes are on the bottom of the hill, but we are expected to drive up all the way through rural country dusty pebble roads, through forests and down back roads that aren't located on a GPS. 
When I call in about these issues, there is no one to talk to. Let me rephrase, yes they do pick up the phone and take down your queries, but nothing is every done about it and you NEVER get a response to any question, once the phone hangs up, it's as if you never called. When you ask the people people in the warehouse, they simply look at me like they've been asked a thousand times before and ask me if I want to forfeit my route for the day because they have zero control. 
There is supposedly a Flex Route team that decides the routes, but you cannot call them, you can email them, but it's a generic email address and is never responded too, believe me I've tried. 

I'm shocked that one of the biggest companies in the world is truly taking advantage of it's "employees". I use the word "employee" lightly as you aren't one, you are worth less than a package that you are delivering. I can remember getting stuck in the rain a few months back and calling for help. I was asked to call 911 and that was all they could do. Ironically I did receive several calls afterwards that evening though asking me about the few packages that hadn't been delivered yet, when they called I asked if they had noted that I hadn't delivered the packages because of being stuck, they said it wasn't their department, and to contact the elusive Flex team. 

The sense I get is that nothing changes at Amazon unless literally everyone complains, and this won't happen because there is a strange almost acceptance of harsh working conditions from the management all the way down. They are kind of indoctrinated to deal with whatever happens, no matter what.

Bottom line, you will not make any money delivering for Flex and you will feel worse and worse everyday you try to do it. If you can take any other job of any kind, take it. I'll end with one final note. When I asked one manager in the warehouse if anyone has tried to fix any of the multitude of issues he looked at me and said, "just keep working until the drones take over, and then we are all out"...

It's important to understand that Amazon Flex is not Amazon.com or Amazon Logistics. Amazon Flex is a separate department.

I decided to give the gig economy a try as a side job for extra cash and decided that Amazon would be it, thinking they were organized and just overall a better company. I was wrong. I am very disappointed with my experience. I decided to leave before I got terminated.

Before you apply, be aware that there is no Amazon Flex support. No number to call them and get an actual person on the phone. Amazon Customer Service can't even get a hold of them. The only way to reach them is through the app and you can only call them when in route of a delivery and they don't log or record when you've called. The app is how you schedule and keep track of your earnings. The app will also give you GPS directions to your addresses. Everything is via the app. The app also prevents you from screen capturing images on the app like your earnings page or codes preventing you from using the app.

The main station that will be dispatching packages also doesn't have a phone number. 

This means you are on your own with nothing more than an app to help you. There are no records of you asking for help and you can't screenshot the app for proof of issues. No one can help you and it was designed that way to assure that Amazon won't be held responsible for any problems. They will get the praises of all your good deliveries but if a problem occurs and it will occur, they will terminate you and hold no responsibility for the issues.

You also are not trained. You watch videos from home via the app that tell you simple instructions. By all means, the job should be simple but the lack of support makes it impossible to keep it such. The instructions will always tell you to email support but support will only give you automated replies. 

You are listed as an independent contractor and that's exactly how you'll be treated- independent and on your own.

So long as you are aware of that and are cool with the risks involved, go for it. It's not a good full time job because you're not scheduled blocks. The ads make it seem like you do but this is a gig job; you grab opportunities as they're being dispatched. Those are called Offers. Prepare to compete for those.

I would recommend this job to the early 20 something folk. I'm approaching 30, so I've had my fair share of job experiences and this is a prime example of how a lack in support and management can affect your future within a company. Good lessons can be learned here. It's also a good opportunity to learn the value of your work ethics, your time and your money (you will be using your own car and will not be reimbursed for anything, not even meter parking). So there may be weeks where you're literally paying to work. 

For those older who have worked in better situations, keep in mind that you will be treated like a number. This is not a good place to start a career or expand a career. 

If you get in, which it's so easy, I say milk them for all they're willing to pay you. They're going to take advantage of your time and vehicle. Take advantage by trying to get as much money as you can from them. Be understanding to other Flex drivers. They can help you with your app. It's best to make friends here than enemies.

I do not recommend anyone to approach this program with the thought that they will be supported, be given flexible hours, have a part time job or that it's simple. 

However, it's a good side job to make a few bucks here and there. Just remember you aren't really needed and are frequently reminded of that.

The job is not difficult, whether you're delivering Fresh, Whole Foods, 2 hour packages, etc...   The issue has to do with getting blocks, especially during a preferred timeframe if you have another job that you want to work around.   In order to get blocks, you have to get lucky in that one is reserved for you, but a vast vast majority of the time you're clicking and swiping and hoping you pick up a block.  The blocks in my area have also cut back where most are 1 hour or 1 1/2 hours, which makes it less appealing since you'd ideally want to have consecutive work (2 hours or more).  With Amazon Fresh I've noticed significantly more packages not being on the right cart so you have to search for it or call support and have it removed from your list.   The real benefit is getting tips but Amazon is not clear on how much you're getting in tips (per delivery) and I'd prefer there was some transparency.  I know you get 18/hr here + tips but per customer you have no idea.  I guess it comes down to how much you trust them.   Also, you have to expect that some people won't tip, which is the nature of this gig, so it doesn't matter how hard you work but you should do your best always, regardless.   Even if you get a block, you will not know your route until you're checked in.  You could receive a route 20-30 minutes away from where you'd prefer or you could also receive routes known for bad tipping.   It could mean the difference between 10 dollars and 40 dollars in tips, which is significant.  Obviously, everybody would want the better tipping routes but it would also be nice if they provided a route preference, with no guarantee, so you could possibly stay closer to where you live.   I tend to work fast, will arrive 15 minutes early, and have my car packed and be on the road prior to the scheduled start time.   A big issue with working efficiently is that you can finish your deliveries too quickly and the App will tell you to report back to the warehouse, no matter where you are.  That would be fine if you could get additional deliveries but it's not going to happen, very rarely anyway, and you'll end up sitting in the parking lot for no reason whatsoever.  This only encourages people to take their time so they can get past the cutoff times and not be prompted to head back.   Restaurant deliveries are a joke and the app should be updated to truly reflect when an order is ready to pick up.  I've waited on more than one occasion for a half hour for food that was supposedly ready to pick up but was not.  Makes it near impossible to make the delivery on time.   Wear and tear on your vehicle is also a big concern and the costs associated with upkeep, fueling, insurance, etc..  do add up.   Also, since you're an independent contractor, you'll want to know what's required of you from the IRS (payments through the year).   Overall, it's easy to complain about certain things but I do enjoy the freedom, interacting with employees and customers, listening to music/podcasts, and sometimes getting the early shifts (prefer 4:30 am which requires getting up at 3-3:30).   The job would be much better if there were more reserved blocks and not having to click click click thousands of times in order to try to make a few extra dollars.   A recommendation is that you order from the services you're delivering so you know what the customer experiences and expects (restaurant, fresh, whole foods... all of them).

When I started here in 2022, it was an awesome job. When you successfully set up the platform once you're hired and you're all clear to start working (passed your background check) amazon flex puts out what are called "blocks" you scroll through all the blocks listed on the platform until you find a block that you want to take. Blocks can be 2 hours (amazon fresh grocery orders only), 3 hours, 3 1/2 hours, 4 hours, 4 1/2 hours and 5 hours long. Each block tells you the exact amount of pay you will receive before you accept and schedule the block. You can now choose to get paid everyday, shortly after you complete your block. YOU WILL get sent all over the place. I have been sent an hour away to Indiana numerous times. I have been sent to kentucky (deep into kentucky) but mostly you'll stay in ohio and deliver to places like dayton, springboro, Ross, Kettering, morrow just to name very few. When you choose a block it does not tell you where you are going until you clock in at the indoor podium and you are given a randomized cart full of packages. You will then scan that cart QR code and THEN it will tell you where you are going for your shift. You'll have anywhere from 10-60 packages every shift. You never know what you'll get or where you'll be going until you clock in and are assigned at random. Amazon flex has recently upped the amount of packages in all carts and has not upped the pay or timeframe to deliver in. My usual day consist of around 40 packages (I only take 3 1/2 shifts) and the pay is decent BUT remember that you pay for the gas and wear and tear on your vehicle. I spend almost $150-$200 in gas per week and around a 1000 miles per week on my vehicle. Amazon flex does care about their drivers in any way shape or form. You are very replaceable and you need to know this. You are able to work 10 hours a day and then you are cut off for the day. Amazon expects you to drive an hour away from their hub just to get to your delivery location and they expect you to deliver around 40 packages in that area in a set timeframe, no exceptions. They do not account for traffic. AI chooses these routes from the get go, not an actual person. If you are unable to deliver a package to a customer because of a needed access/gate code or there is no where safe to leave their package or a business is closed, you end having to take that package back to the warehouse and YOU WILL get dinged for it on your driving history and your standing will in fact go down. Even though this is not your fault, it is then up to you to get ahold of amazon flex support and explain to them the issue and why they need to remove the points from your driving history. It is then up to them to remove the points if they belive that the situation was "out of your control". This job used to be fairly easy back in 2022 and has became nothing but difficult. Numerous, numerous drivers feel this way. Amazon flex does not care about you as a driver as you are again, VERY replaceable. Good luck if you're thinking about joining! :/ 

What is the best part of working at the company?
Well as an Amazon flex driver you work for yourself you are your own boss you don't have to deal with anybody unless there's some kind of major error or you have to return packages. And you use your own vehicle you can do whatever you want you just have to complete the deliveries in the expected time limit if you end early you still get paid but for some reason if you end a little later the system goes crazy and it doesn't want you to like deliver the packages even if you're like a couple minutes late it's totally ridiculous if you're actually going to deliver the packages they should allow you instead of confusing you.

What is the most stressful part about working at the company?
Cell phones dying while you're on the job you need to have at least one brand new cell phone or a total of three backup phones I had two I would constantly go back and forth with because battery dies out and now they make you connect to your Bluetooth your vehicle is makes it even harder than what it was cuz then it starts messing with your calls navigation you can't hear anything so they've actually gotten worse I would say over the last 2 years it was awesome working there from like 2018 to 2022. I became one of their highest rated drivers in certain delivery blocks ,and also now it's so out of order some people don't deliver all their packages so they'll give it to the next driver but the customers don't know about that so they complain on you saying you were late delivering their packages even though you weren't it was the last driver who wasn't delivered and you were cleaning up their mess but unfortunately that mess always comes and hits your standings for some reason which is another reason why I don't like working there anymore

What is the work environment and culture like at the company?
I'd have no idea Amazon flex is a private 1099 contract to job you have nothing to do with Amazon you sign up through the app provide all the info and eventually you'll start being able to use the Amazon flex app you don't deal with any facilities any employees you just go to specific facilities to pick up packages or groceries and all this happens in your own vehicle.

What is a typical day like for you at the company?
It used to be pretty seamless 3-hour blocks where my preferred you go show up park your car go have your driver's license scan and wait to get a delivery which there's also another issue even though you may go to try and work in the suburbs for instance like Wood Dale Illinois instead of sending you to the local suburbs where you want to work they send you to the ghetto in the city which is crazy I've almost been jumped and robbed numerous times which is why I don't like working in the west and Southside neighborhoods but yet they send people there even though they're 40 miles away from the city like another example you pick up groceries in Schaumburg and then you end up in the west side of Chicago or the south side of Chicago or in a downtown high-rise like that's not how it's supposed to be if we wanted to do those areas we would pick the facilities that work those areas so you never know where they're really going to send you

Review is specifically for the Prime Now part of FLEX.

I'll start off by saying I truly enjoy the job and find it to be one the most enjoyable and easiest jobs I've ever done.  However, getting work will test you.
Everything goes through the app, training included.  For the most part, the training videos are good and give you the information you need to do the job.  It's pretty simple...(how it works in Phoenix)...get to the FC at least 10 minutes prior to your block start time.  Parking is limited and fills up fast.  Once there get in line and check in with the supervisors (they're all great people).  After that it's all the videos showed you.

The jobs the easy part.  It's getting the blocks that's a royal pain.  You will usually - but not always - get at least one 4hr reserved block offered exclusively to you.  They come out on Friday and are for the following week.  
It's advertised as "work when you want, around your schedule".  To some extent that's true, but it becomes more of "you can work if you can beat out the hundreds of other people vying for those offers, including the "pros" who've turned this into a 40hr full time job".  Sure, you can swipe (or tap) for a few minutes an hour and maybe get lucky and grab a block.  But if you want any more than one or two blocks you're going to have to invest some time working at staring at your phone constantly refreshing the "offer" screen.  Then, often when they do pop up they disappear just as soon.  Worst times are morning, late morning and early afternoon.  That's when the full timers are swiping like madmen and sucking up all the blocks.  Consider yourself lucky if you have time available then and you pick up a block at those times.
Evenings seem to be easier, likely because it's when the bulk of the orders come in, after people are getting home.  Weekends are same thing...people off from their regular jobs are all at it trying to get early blocks on Saturday and Sunday.
I don't fault people for doing what they are doing, but it really doesn't make for a really fair opportunity for lots of people.

Tips....Much has been made about this.  My personal experience is you are paid 100% of your tips on top of your hourly rate ($18 p/hr, Phoenix).  You can do quite well with tips if you treat your customers right and are friendly with them.  I've had several weeks where I average over $30 p/hr factoring in tips.

Then there's also the wear and tear on your vehicle along with gas.  If you've got a fuel efficient car or one that's in good mechanical shape and gets decent mileage you should be ok (though you will rack up miles).  Otherwise, much of your earnings end up going to gas and maintenance.  That's going to be a personal decision on each person's behalf.

Overall, my experience has been good and I would recommend it.  It's met my needs, though there are times when I'd like to have been able to pick up a few more blocks (no desire to make it full time).  I like the reserved blocks you are given and do wish they'd expand on that more to allow for a more even distribution of blocks.

Drive for over an hour to get to the warehouse. If you run into traffic or are delayed, and are 5 minutes late for your time block, you can’t log in. You have no choice but to turn around and to home. Waste of time, tremendous stress and frustration. However, if you do make it on time, which in my case means leaving at least an hour and a half before the work block starts, you have to wait for up to and sometimes more than an hour in your car outside the warehouse to get assigned a route and pick up your deliveries.
Once you have checked in, the scene in the warehouse is chaotic. You have to find someone to clock you in and assign your route. If you have had to wait over an hour in line and you haven’t been scanned in, you lose your block. Sometimes you have to find your own packages, sometimes someone brings you a cart full. 
For a three hour shift, you may be assigned as many as 40 packages to deliver. I don’t know how their logistics people put together these routes, but it is NOT POSSIBLE to make 40 individual suburban deliveries in a three hour block of time. Actually, it is only a two hour block if you subtract the hour you had to wait to pick up your load.  There is apparently no consideration for the travel time between stops, the variety of difficulties and delays encountered on the route. In my area, traffic is unbelievably dense, especially during rush peak commute times. Very stressful, and slow going.
 The GPS app used is inefficient at best. I’ve spent enormous amounts of time sitting in traffic jams that their GPS guided me into, You are responsible for your own gas, tolls and other related expenses. There is no reimbursement. I was sent over a bridge with a $15 toll on one route. Another time I was sent on a 47 minute run to deliver 2 packages, then had to return via the same route. Over an hour and a half for two packages! 
A delivery block is typically between 3 or 4 hours. I invariably find myself at the end of my paid time block with several undelivered packages in my trunk. The choices are:
1.  Continue with your deliveries, unpaid, until you are finished, or until the Flex app terminates your schedule for the day. I have worked several hours overtime, for which I was not paid, trying to finish the route. All undelivered packages must be returned to the warehouse. You are “dinged” for not completing your route. 
2. End your route and return undelivered packages to the warehouse. Again, you are held responsible for all missed deliveries. 
There is no support when you are on the road. No one to talk to if you run into problems or delays. All communication is via email, for which you might receive some kind of an automated response. 
After fuel expenses, vehicle wear and tear, tolls, frustration and hours worked without pay, this job only pays about $8.00 per hour.  Before taxes. 
No  benefits. Invisible management. Work 5-10 hours per day, but only paid for 3-4. Chaos, stress and confusion. 
Drivers, you are being taken advantage of!

What is the best part of working at the company?
Sometimes the pay is good, the freedom you have while working, and picking your own schedule. Also, if they overbook you which most likely will be in the evening time, you get a freebie. Which is they override you so you don't have to work but still get paid. They try not to do that though but I have gotten a few of them myself. Same as if it's extremely bad weather you get a freebie as well. But for both you have to show up at the warehouse to recieve the override.

What is the most stressful part about working at the company?
You do not get to choose your routes. I've been told by the manager they can give you another route if the one you get didn't work for you but the employees always tell me you can't get another one and it goes against your standings. Not only that, it's stressful maintaining your standings if that's your main income. Also, the blocks are first come first serve so you have to constantly watch the app and stay up until after midnight to be able to get the blocks. The pay sucks most of the time because they don't look at how far you have to go and if you have an SUV which you will need a bug vehicle you will spend half in gas and then if you have a second block you'll need some of that money for gas as well. Just know most will go in gas. And if you do have a second block most of the time it's 30 mins after your first one so you have to rush and try to make the second. Again, if that's your main source of income. It was for me. They raise the lay then knock it back down which sucks so much because my area don't pay much at all like it is! I've realized once all the driver stop accepting the low pay ones they hire new drivers because the new drivers accept whatever and they really be on the old drivers nit picking hoping they can drop you. They just repeat that process! You can't be more than 5 mins late then you have missed your block. That will go against your standings and that determines how long you can work there. It's takes no time to drop low on your standings but takes forever to get it back up. You could do 20 routes perfectly and it want move but one mess up on one route will drop it.

What is the work environment and culture like at the company?
You have a lot of freedom on your own. Some of the employees at the warehouse are nice but some are not and are rude and like to talk about you in group! It just depends on who is working that day. 

What is a typical day like for you at the company?
Once you pick a block, you navigate to the warehouse at the time you picked, check in with your ID, they give you your route, you scan the route code and all of the packages, load them up and press start on your phone. It will navigate you to each stop. It's really easy but it just depends on the route you get, sometimes they are too far for the pay and if you refuse it, it goes against your standings. 9 times out of 10 they don't let you get a different. Your standings determine if you can continue to work there.

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