software engineer

software engineering manager

software test engineer

project manager

business analyst

Amdocs

A global leader for billing & software products in the telecommunications industry.  Reported to Sr. Vice President of Advertising & Media Division – AT&T account providing full range of administrative services to a large number of executives and technical support personnel.

•	Control and maintain Sr. VP calendar including five additional calendars for senior management directors
•	Coordinate national and international meetings in both face-to-face and video-conference formats
•	Provide domestic and international corporate travel arrangements
•	Screen and field incoming phone calls for Sr. VP
•	Obtain working visas and passports for all international employees
•	Maintain highly confidential files for HR involving salaries, evaluations, relocations, organizational changes, and staff changes/issues 
•	Enter and maintain payroll system for entire site – around 300 employees
•	Supervise contracted employee(s) hired to maintain, clean, & stock kitchen areas
•	Orchestrate special events and meetings for both AT&T and Amdocs employees
•	Assist and maintain general accounting functions and handle A/P and A/R
•	Provide full range of administrative support services to staffs of five senior directors & handle demanding workload meeting aggressive deadlines consistently
•	Interface with Customer/Client for account facility/resource needs
•	Maintain and track financial budgets for multiple projects
•	Maintain office supply and snack food budget for account
•	Work closely with Project Management in creation and maintenance of Excel spreadsheets, Powerpoint presentations, document tracking, distribution lists, and action tracking devices
•	Record & transcribe minutes for weekly client meetings involving project software installation
•	Prepare multimedia presentations for key senior management meetings
•	Type and distribute all correspondence regularly

I transitioned to this company as part of an outsourcing arrangement; this was not a voluntary hire.  There is no job security for the US based workers.   This is a company that is trying to move as much work as possible to India, Israel and Mexico, so they do not value the American employees.  Layoffs are continuous, and they do not have offshore people with the skills needed to perform the work,  This seems to be a company that hires recent trade school 'graduates' who have no practical experience.and poor language skills.  The onshore managers have absolutely unrealistic expectations of the onshore team; they are expected to assume other jobs from layoffs with very little training.  The threat of being laid off if you don't work more hours is continuous. 

Cost is the only thing that matters here - there is no concern for Quality or the job satisfaction of the staff or having personnel trained with the skills needed..  'Just be happy you have this job' is often recited.   The work/personal life balance is non-existent.  You are expected to be on-call ALL the time even while on vacation or dealing with medical issues.  Management has no clue what their staff is doing, and is extremely demanding and not tolerant of issues beyond the staff's control.

Compensation is very unfair - most people do not receive annual raises or bonuses.  The method of determining those is very secretive and speaks of favoritism.  Ten years after I left AT&T, my compensation was the same.

The offshore people seem to think it is a good place to work - they are provided meals and transportation, and do not have the demands to work off hours or excessive hours.  (placing a further burden on the onshore teams).

Days were always varied and reacting to specific need created priorities requiring flexibility and problem solving in the US and understanding cultures in the International group

You can have the respect of colleagues, a great work ethic with successful project completion and still find yourself out of work when teams are eliminated to balance the budget.

International colleagues and team building with assistants in the US was co-operative, life altering and energizing.

Hardest part of the job came with scheduling international meetings-one in India, another in middle east, another in an airport between flights and 5 others in various US cities. Creativity and help from assistants to get their colleagues engaged was a life lesson. The person that you helped last week, will reciprocate at a time you least expect because of the relationships you trust.

My greatest joy was setting up meetings for the people that came to our campus for a visit. Learning about other cultures, how we shared goals gave me a new appreciation of international business.
An unexpected gift often arrived representing their team and the gratitude they had for the work we accomplished on their behalf. It was a very unique experience.

Imagine you are one of the heros in a horror film that doesn’t know it’s a horror film yet. Everything offered sounds great. Good benefits, flexible hours, working from home. You start into your adventure with high hopes meeting your band of teammates. Then you hear whispers of ‘not enough work’ and before you can turn to see where it’s coming from, you’ve lost a few teammates. ‘It’ll be okay’ you think and continue forward, picking up their slack, putting in extra hours. The team splits up to investigate different areas. By accident you trigger a pile of work to land on you, fixing incomplete or failed projects. Just when you think you are done, more ‘broken’ projects appear, as if they are multiplying by themselves. Paychecks seem to not always match, maybe math is broke now too. You look to your teammates for advice, but only find hollowed out eyes staring back from even more piles of never-ending ‘broken’ projects. As you continue to search for the solution to this twisted puzzle, you begin to question your sanity. You hear the voice of your manager in the distance. Opening your mouth to try to scream for help, but your voice fails you. An overwhelming fear you may lose your job if you speak up sinks in. You begin to feel the knives in your back, not sure when they first appeared. Maybe one day your manager will appreciate you the same way they appreciate your foreign counterparts. Maybe one day you’ll find the escape route.

This company is no different then the any of its agents that they rely on to onboard team for projects. In most cases the agency environment is better then the Amdocs it self. There is too much position ego and lack of job specific knowledge on the management side. This is the same type of environment you would expect to see in Pune, when you start out as a fresher. The work flows down the chart, as you would expect in Pune, the management them selves know nothing, and promise all type of engineeringly impossible non-sense to the clients. They then ask the BAs to make the impossible possible. If you try to argue with the management with the requirements, they basically say, well that's your job to figure out the way to make the impossible to possible. If you are not the favorite of the management, you are FORCEFULLY REQUIRED to work after hours, to meet the deadline of another team, that supports a project that you have no knowledge about. This reflects the toxic work environment you would expect to see in Pune as a fresher. Working in India was a lot better, then working at Amdocs to get a H1B visa. I will leave this company as soon as i get them to apply for my green card.

I left Amdocs in 2005 so not sure how it is now, but I can do this review based on what I remember.

This was a great company to work for.  You had to work some overtime most of the time, but you felt like you were doing something that helped the customers, and like you were part of a big family that cared about doing a good job.

The coworkers were great and here I include the managers.  Management at Amdocs, even at the highest level, always felt like it was just another member of the team.  They had an open door policy and you could just go to any office and talk to one of the managers, no matter who it was.  Everybody from the last to the ones on top was part of the same team.

They didn't allow for remote work when I was there but the company was flexible enough that you could schedule your day around your life, as long as you got your job done.  They also had great benefits.

Another thing I liked about Amdocs is that I used to think that people that became managers actually deserved to be managers and they always made sense. Sometimes there is a disconnect between how things really are and what management thinks they are.  I didn't see that at Amdocs.  

Would definitely recommend this company.

If you are in North America, stay away from this company. 

1. Their business model involves letting people go to show their investors that they are earning money. They have been doing it at least twice a year, for every year I've been with this company. They just did so today, even when my manager told the team there is none in the works just a couple of weeks ago.

2. They are not interested in your career advancements. They will advertise company initiated 'learning' opportunities, but apparently that is only for their offshore people. You can study on your own, but most likely you will not find any opportunities since they are not developing their business.

3. Morale is really low in this company. You cannot help but feel bad for those who were let go, but those of us who survived the lay-offs are made to bear the brunt of the departures, and our workload will just double.

If there is anything positive to say, it is knowing we are at the point where there's practically no one left to let go. So it feels good knowing I will leave this company soon myself.

Pay & benefits
No promotions, only a portion of the staff gets an annual raise or bonus so its sometimes years before you see a 2% raise or a 8-10% bonus

Job security and advancement
One class in 5 years and promotions only for select employees.

Management
very little involvement beyond direct manager and next to zero communication.

Culture
every little decision takes a ton of approvals from around the globe and it can take months for a approval.

Overall
The work and the people you work with are the best part. Benefits are marginal and the cost seams to go up nearly every year. Difficult to navigate the company's redtape and approval process. It seams to take a VP level or higher to accomplish even the smallest things.
They waste a lot of money being paranoid rather than belive in the design of the equipment and staff.
Your lead to belive your the most important assett until it comes time to please the stock holders and board of directors, then your a cost savings and your cut. Unless your a part of the correct group then your safe from anything.

What is the best part of working at the company?
Your last day! This company will work you into the ground. Years ago after working 80-100 hr weeks at times, I had to take time off due to my failing health. The failing health could be directly linked to my insane schedule at Amdocs. Oh and the best part is that if they overwork you and break you, then just fire you and replace you with a H1N Visa Holder from New Delhi that will work for less than they paid you! Miserable company with evil leadership.

What is the most stressful part about working at the company?
Being expected to work 80-100 hrs or your job doesn’t get done and you are replaced.

What is the work environment and culture like at the company?
Very toxic! I would receive 4am phone calls from my manager screaming about some issue that wasn’t critical and you have to get up and go in. The manager made all non-Christians work over the Christmas holidays even Christmas Day.

What is a typical day like for you at the company?
Going to the office early and getting a lot done before the rest of the “workforce” comes in around 9:30-10am!

This Job seemed too good to be true, It was a work from home, hourly job. With a W-2 tax form i felt comfortable working here. i soon realized that the project manager and upper management have no clue nor care about the process and what to do. They believe in themselfs that they can get work done faster than  you and that if you question them you will be insulted in meeting and made a fool then if you defend yourself you get fired. It is a very back stabbing feeling company and the project manager gets away with murder. They provide a team overseas that gets bulk of the work and then the US team takes the slack for them. If you wanna QC and do someone else's work this is a job for you, they lure you in with the promises of if great schedule and friendly environment. Then they expect one day turn around times but they make you feel you need to stay up all night to finish the work no matter what. Dont expect overtime pay or paid time off, they don't care .

Top Job Titles	Average Salary
Software engineer 1 salary reported	$146,634 per year
Software engineering manager 3 salaries reported	$138,333 per year
Software test engineer 3 salaries reported	$96,667 per year
Project manager 3 salaries reported	$110,333 per year
Business analyst 4 salaries reported	$125,625 per year

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