vice president

senior maintenance technician

portfolio manager

marketing specialist

banking specialist

Amerant Bank

I came into this job position with no prior knowledge of the banking industry but they gave me a chance. I learned so much here. I was the Senior Teller (the only one) and I made my entire teller station my own. I was in charge of monthly audits, opening checking/savings and certificate of deposit accounts and business accounts. I was the vault and at times the ATM custodian. I had the privilege of ordering cash for the branch from the federal reserve and was in charge of ordering and organizing all branch supplies. I played a huge role in making sure we were all working together as a team. I processed mail and answered almost all phone calls and transferred the call to the appropriate person. I sent out mailers to increase branch production. In other words, I was everyone’s right hand. My boss was incredibly tough but meant well. He wanted us all to grow and did what he could to mold us into the people we are meant to be.

At Mercantil Commerce Bank, I participated in a summer internship program in the wealth management operations department. There I learned how to set up accounts, complete financial paperwork, and establish trusts. The management was phenomenal and I felt like I was really part of their team do to the Hispanic culture and energy that filled up the room. The hardest part of the job was having modest skills in excel, but after a weeks work, I made excel a routine. The most enjoyable part of the job was handling different software programs that managed trade, and that way I grew interest in the investments side of business.

In a typical day at Mercantile Commerce bank, I interacted with other departments regarding customer banking issues or customer service related issues. I monitored customer's financial records while assisting customers with securing their personal credentials and finances. In doing so I used many online applications such as AS-400, online internet sources, Microsoft Office, and many more applications.

Not strategic clarity, many organizational changes in the span of 3 years.

Upper management wants to be involved in almost every function making the time to market too slow.

Lack of accountability.

Amerant Bank does pay well. Yet you will need to be a self-starter. Due to Amerant Bank only having about 8 branches in the Houston, TX area, it's not a popular place for people to bank. Also there has been some changes with the branding and online banking with has caused to missteps with customers. Learn as much as you can. The process of opening accounts/loans for customers is very outdated.

Micromanagement - Management issues
Branch managers should be more experienced individuals than just friends referrals from other managers. Discrimination: Company let go people with pipeline and keep people with no sales because they know someone inside. People are scared to talk or express themselves. Very stressful environment not because of sales but for the management team.   


Responsible for the accomplishment of a loan portfolio consisting of 30% commercial loans, 30% commercial real estate loans and 40% of consumer loans. Accountable for achieving the deposit goals for the Weston Branch. Actively cross-sell other bank products to maximize customer relationship. Monitor and comply with all regulatory requirements and bank policies

 The Bank used to be a great place to work for but there is a generalized feeling that it lost direction. Huge employee turnover, no clear advancement path or growth strategy.
Employees are suffering the crunch but so is the organization as a whole.

The company is undergoing a serious transformation to make it more “efficient”. Many people have been laid off or left during the past two years. Current CEO is bringing people without any banking experience to key positions. Employee morale is very low.

If management is not your biggest fan, you will never be promoted.  There is no information on what is going on with the bank.  The building was sold and employees had to find out on the internet.  There is no communication between upper management and employees.  

Top Job Titles	Average Salary
Vice president 3 salaries reported	$141,667 per year
Senior maintenance technician 2 salaries reported	$70,000 per year
Portfolio manager 3 salaries reported	$122,500 per year
Marketing specialist 3 salaries reported	$73,333 per year
Banking specialist 3 salaries reported	$47,333 per year

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