AmeriFlex

The company offers good benefits, but lack luster pay for regular PSRs. You have to go through 3 interviews to start at 15/h, which is kinda crazy. It felt like I was interviewing for a life changing career, but it was not. 

Most the the people you train with are very nice and try to set you up for success, which makes the beginning feel great, but once you get into the actual role and start learning about how all the processes really work its like a third of the stuff you learned was wrong or had recently changed and no one informed the training department. You basically have to teach yourself a whole bunch of new information to perform the role properly.

One of my bigger pet peeves is that everyone is required to know all the Flex products information and the Cobra information, which are really different and require completely different knowledge sets. When you look at other health benefits admin companies, they seperate these roles and also pay more for entry level positions probably because they know most people can't remember everything for both.

I  have retained most of the information for Cobra and Flex products because brain is wired kinda crazy, but many people there seem to be having a difficult time with it and for a honestly good reason. If this was stuff that didn't have a huge impact on people's lives I could understand teaching reps both, but I have heard issues that spun way out of control because a multiple reps explained something wrong to a customer and now I have to figure out what is really going on and fix it, and it occurs often with both new reps and reps who have been there longer than me. If they just split people to only do flex products or Cobra this probably wouldn't happen as often.

My biggest issue has to do with management. It is definitely not the worse I have ever experienced, but it's definitely not great. They can be condescending whem asking questions in the worl chat and/or will just say "DID YOU CHECK CONFLUENCE." If you say yes and google as well it is not too uncomman to be met with silence and never get a reply. 

What is the best part of working at the company?
Qarrot point rewards system 

What is the most stressful part about working at the company?
Unrealistic workload with no real support from leadership. You either get ghosted or receive 1/4 of the necessary information when you reach out for help. Training within your department is non existent. “Sink or swim” mentality. Also your bonuses depend on surveys, most issues reported are out of your control. If survey is about another department, platform, processes, etc they still count against you personally. It’s a bunch of inefficient inexperienced managers making things harder for no reason at all. 

What is the work environment and culture like at the company?
High school Mean Girls. The hypocrisy of leadership is wild. They will gossip about everyone on their team, then call a meeting to blame the toxic environment on employees.

What is a typical day like for you at the company?
Back to back client facing calls, non stop incoming emails with SLA requirements, large number or clients assigned to you personally for implementation and/or renewal, random projects, MIA leadership when issues arise.

I can only speak for the client services department, but the management style in this department is so poor, it's embarrassing to say I worked for this company. No support if you're having difficulties, no recognition of the good that you do, and they only point out your flaws with zero tact. I saw coworkers cry at their desk almost everyday. You will not be trained properly. You will be judged with everything you say to clients on the phone and in emails. And be prepared to be comfortable for your manager to look through your emails while you're sitting at your desk and blindside you with something you said months ago in a later meeting. 

Save yourself the time you waste here and skip this place. Again, only speaking for the Client Experience Specialist role.

Been here a couple of years. No place for advancement. You'd think a compay would hire internal candidates before external.  A company that rarely hires within? That says a lot about the company.  Guess they don't know how to build good teams. The benefits suck. Can't go to a doctor of your choice. The pay is low. They have favoritism.  Some hold special privileges. When the pandemic hit they started hiring new people remotely. Some good some lazy. But some full time remote. Which is unfair to those of us who been here a long time. They will have a HIGH turnover rate soon. You have a supervisor, a lead and some CSR working permanently remote. I suggest you work with your employees to see what situation they are in and offer remote to those who need it more than others. I'm in NJ and might move soon. The commute will be too much.  Will you work with me? Or let me go like I don't matter?

Way underpaid for the amount of work expected and you constantly get additional work thrown at you, but you don’t get compensated for it. They make excuses for why they can’t give raises yet promotions for others are thrown in your face. They waste money on garbage like tshirts, water bottles, and notebooks that no one wants instead of actually paying their employees for their hard work. Management play favorites and will yell at you for not doing something the right way because they changed the process in their minds but neglected to share it with anyone else. Extreme lack of communication, organization, and training. The insurance will fight every claim you try to process even if you are in network. Stay away. Can’t wait until I find another job...

Very strong support for 4 sales reps, while working remotely.  

Collectively learned about the IRS regulations with regards to FSA/HRA/HSA and COBRA administration and implementation.  This was required, as there were many conference calls and webinars needed to support the sales team.  

Management was responsive when asked about further training with our business.  

All co-workers were in tuned with the nature of the business which resulted in a team work atmosphere.  

Sometimes the deadlines for our larger client RFP's were tough to meet, however the challenge was welcome.  Especially when the client came on board with AmeriFlex.

While working here was an amazing learning experience. There're a lot of things that can be done to improve the services and client experience. There is a lot of start and stop when it comes to initiatives. This constant lack of follow through leaves the employees oftentimes feeling like they are in a state of limbo. The Client Advocacy Group is looking to change the environment of Ameriflex, but there are key managers/directors that are involved in the CAG that hinders the depth to which members are willing to go.

At first the work/life balance was great as you have the opportunity to work remotely if needed.  Management was decent but lacked a backbone.  They talk about change and ideas constantly but results are not always great.  The work itself was tedious and no matter how hard you worked it was never enough.  Pay is very low in comparison to similar jobs in the market.  Management needs to pay better attention to what is happening around them as the wrong people are being punished.

Extremely stressful work environment ..Money not worth the headache at all. Employees are extremely childish and are quick to stab you in your back. Tenured employees are highly favored and get away with murder. I once witnessed a senior AE bully an employee which caused her to quit after working there for 2 short months. When I first started I didn't understand why the turnover was so high but if you plan on keeping your sanity,  you can't work there for long .. It's just not humanly possible.

I worked for this company for very short time. I worked for home care in Michigan. When I supposed to get my paycheck, they said that they can pay me only half because they are waiting for the money. Then I never received the next half or next checks. They pushed patients to have physical therapy even if patients really didn’t want it. They pushed for increased frequency. They said that they have some system which indicate frequency according to the diagnosis. I would never recommend this company to anyone.

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