teller

lead teller

mortgage loan originator

customer service representative

database administrator

America First Credit Union

My expirience wasnt enjoyable 

1. I dreaded getting on the phone every day. The reason why was how horribly the members treat you. You get yelled at and called names if you cant handle that stay away from the call center

2. They gave you raises based on actions. Not how well you did those actions. I gave an example to a trainer one day I said "so let's say I help 6 people in an hour and take a small five minute break but some one else helps 2 that have problems that were the same as 2 of mine but they took there time but they never took a small 5 minute break. Why is it fair they get a raise and I dont because on the 5 minute break I took?" And the reply was "bc they were on the phone" so basically if you help 100 people per day and someone else helps 50 but you take a break dont count on being promoted 

3. The managers were horrible. Most of them seemed like they hated their job there was one that would swear and carry on everytime youd call him for help. Our escalations department (mind you they were supposed to take escalated calls) would always find an excuse to not help you or take the call from you when that's what they're paid to do.

4. America first hypes you up to make it seem like you work at the best place on earth. To be honest I thought it was and to most first time job people I mean real job it seems enticing. I didnt realize how bad they treated you until I worked 2 different jobs after I left. They make you take leave or work extra for going to company parties seriously. I had an incident where I was sick for a week the doctor made me stay home so I used a lot of sick leave. I had 10 hours when I got back. Anyways flash forward I got a rash and I knew what it was from and had swelling it was an allergic reaction to something I ate I knew how to treat it. Instead of letting me take the sick leave they told me i had to get a doctors note because I left 2 hours early because I only had 10 hours of sick leave left so I had to spend 50 dollars to go home early that day.

The people who have only worked there will swear that it's an amazing place to work. But you dont really see how bad it is until you seeing how a good company treats you.

What is the best part of working at the company?
Coworkers are great. Comfortable working environment (A/C & heated, comfy chair to sit in) Hours aren't bad.

What is the most stressful part about working at the company?
First problem with the company was the pay. The hourly wage does not equal the responsibilities. Not even close to being considered a competitive or desirable starting wage by today's standards. They don't list the wage in the job posting because it's embarrassingly low. At the branch I worked at we had impatient members always waiting on approvals from lazy, oblivious supervisors. You're usually alone in the drive up with all the lanes open trying to keep everyone happy. You're always busy helping someone, there's never any downtime to "catch your breath." Was told we're supposed to get two 15 minute breaks a shift from the assistant manager, I never got a single one in the 4 months I worked there. There's no time because you're constantly helping members.

What is the work environment and culture like at the company?
Fast paced. There's a line of people more than 50% of the time, no matter the day so because of always being short staffed you're always going to be helping someone. Sometimes it's something simple and sometimes it's a lot more work than what you're qualified and properly trained for, meaning you're waiting for an answer and they're going to get impatient and rude. You can try polite "small talk" but if they're waiting for an answer about their finances they're not in the mood for pleasantries after waiting in a long line. The motto is "members first" but my direct supervisor usually ignored members and put himself first. He ignored approvals and our questions and always had to take HIS lunch on time, no flexibility there. Which also happened to be during one of the busiest hours of operational hours. 

What is a typical day like for you at the company?
I enjoy fast-paced work environments but the lazy leadership slows everything down, so as a direct result the workload of helping members  stacks up quickly. Meaning you're always busy. But, the day usually goes by pretty fast because you don't have much (if any) downtime.

America First Credit Union is a good company to work for. The company takes care of both its employees and its members. I've learned much about prepping, scanning, indexing, and quality checking documents as well as serving both the Credit Union's members and employees. I think the management is good and the employees are great. Yes, people do occasionally make mistakes, but the people that work for America First Credit Union really do their best to serve the members well. 

For the most part my co-workers are great though I would like it better if I didn't have to hear co-workers using foul language with other employees without a thought of whether or not those around them want to hear that kind of language at all. Oh, my co-workers don't swear when they're on the phone with members, but when they are taking on the phone with other employees or office co-workers some do and have no thought for how that language offends other people. I don't want to take away others free speech, but it would be nice if they were going to use such language that they wouldn't say it loud enough for every one to hear, especially when they're on the clock. 

I think the hardest part of working for America First Credit Union is that they require you to set new goals every six months. Setting goals for improvement is great, but when you've worked for a company for a while in the same position figuring out brand new goals to work on can be a tough challenge.

The most enjoyable part of working for the Credit Union is that good work is appreciated and at appropriate times it is rewarded. Also for the most part the people are great to work with too. The benefits are good, though it would be nice if insurance didn't have to keep rising. And the company parties are great fun.

I enjoyed working at America First and loved my first manager there--we felt cared for, like we were a family.  She went on to another branch, however, and the new manager was more goal-oriented, and that feeling was GONE.  Even members noticed the shift in the environment.  She sabotaged people who were trying to raise their levels or were trying to leave the branch, was bigoted in general, and acted like we were children, not to be trusted.  There are several stories showcasing these things.  Members would ask us if she was racist, and how do you respond to that when you know it is true?  Tellers knew that, if they had a member who needed help, you went to someone--anyone--else, because she would say NO.  If a member was upset with you, she treated you like you did something wrong--she didn't back you up, even if you had done what the supervisors or other departments had said.  I had to have multiple conversations with her about a member that made me feel uncomfortable and unsafe, to explain that I felt that way and why--I don't understand why she felt it needed to be repeated.  Because of her, I and many of my colleagues simply felt like we didn't matter to the branch, and the credit union as a whole.  I like the company all right (still feel the tellers should be paid more), but I will not choose to work for this manager again unless my salary were at least doubled.  Most of the managers I knew at America First were great and went above and beyond for their employees; she's just the odd one out.

There's definitely pros/cons to this company. Compensation is lower than banks and other CUs in many cases. Loan officers can make great money if they're good at what they do (they get performance based raises regularly not commision) Tellers cannot get commission. It DEFINITELY depends which branch you go to with what your experience will be. If you work at the downtown Metro branch it will be super busy, high turnover, and a lot ghetto/homeless people and fraud, same with many west valley and south salt Lake. Compared to if you work at the Foothill branch or South Jordan branch. I would definitely do my research because some branches suck some are awesome. Honestly, I would go where you want to apply and go to. Teller and ask for change. Then ask them how busy the branch is, if they like it, if they get a lot of weirdos, if it's a lot of sales. You might think, I'm too lazy but seriously some branches are amazing and some suck. First raise is at around 4 mo, usually .30-.80. They start tellers at $10. If you speak Spanish SOMETIMES $10.50. The BEST part about working here is even if you're slow to learn you will NOT be fired if you don't cross sell enough or whatever, like you might at a bank, and if you put in a few months- 1- 2 years you can be a supervisor or in a department. It's not the best pay out there but it's GREAT for if you're in school or want experience in the field.

▪ Presents and explains Credit Union products and services to members and assists in meeting their financial needs. ▪ Explains various options and programs available and provides related paperwork for members and branch personnel. ▪ Maintains a supply of new account packets and related forms. ▪ Answers and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party. ▪ Performs some loan processing functions, including distributing files to loan personnel. ▪ Reviews forms and information for completeness and accuracy. Ensures that requests are completed promptly. ▪ Resolves (or refers) requests and problems promptly and courteously, answers member questions pertaining to loans, balances, and payoffs. ▪ Keeps members properly informed of Credit Union policies and procedures. ▪ Receives and directs members and telephone calls promptly. ▪ Ensures that member’s requests and questions are resolved quickly. ▪ Performs miscellaneous clerical and secretarial functions as needed. ▪ Keeps work area, clean, secure, and well-maintained. ▪ Assists and supports all Credit Union personnel as needed. ▪ Completes reports and records promptly and accurately. ▪ Maintains branch files as needed, such as: loan documents, new account documents, and safe deposit box documents. ▪ Attends meetings as required. ▪ Cross trained in teller functions.

I enjoy my job quite a bit. When I get to work I set up and we open the branch. Throughout the day I help members with various transactions. Problem solving skills are a big part of this job. At the end of the day we balance and do closing duties. I make it seem easy, but there are different aspects of this job such as completing online courses to become more informed of policies and procedures, going to trainings at the training center, cross selling products and services, planning promotions, assigned teller duties such as cleaning the branch or ordering supplies, and doing one-on-ones with supervisors to set goals and go over our development. They try to move you up as quick as possible based on how comfortable you feel with taking on more responsibility. They are very interactive with their employees and really adhere to your needs. Very flexible with school or other work schedules. I haven't once wanted to leave this job. Their core values along with mission statement make me feel obligated to this company. I've never had that feeling with any other employer. The members love coming in and feel like it's a welcoming family type environment.

I served in a variety of roles with America First. I enjoyed working there! The first branch I worked at had excellent management who treated their staff as professionals and recognized the potential of their employees to do more. The branch felt like family. The second branch I worked for was much different. The management wasn't as good and the work was more demanding due to less staff. It was there I began to feel they underpaid their employees and gave promotions to the wrong people. I had a difficult time with multiple supervisors, one of which stepped down because she recognized she wasn't doing the best job. The last department I worked for criminally underpaid their employees and was ridiculously understaffed. I was stuck in a chair all day, almost never able to take a break because of the workload. I can't even blame my immediate management staff as they were constantly trying to improve our department by speaking with their superiors. It was in this position I decided I needed a change.
Overall its a good company and for the most part you can move upwards if you want to (though I've seen certain management lose some of their best employees by not moving them up), its just a demanding job and you could make more money elsewhere.

America First Credit Union sticks to their core values, and strives to help others do the same--even when difficult situations arise. Due to its not-for-profit status as a credit union, pay is not as competitive in all positions. However, schedules are generally very flexible, and the company is willing to work with you to do what's in both the employee's and the company's best interests.

The culture is based on solid values, and is great as a whole. There may be separate departments/branches that struggle with some aspects but the base is there. There are also ample opportunities for side-to-side movement within the company, with those going into management as normally being long-term employees.

Overall, America First cares about their employees, and teaches them to treat other employees and its members in an equally caring manner.

This place is honestly a joke. The scheduling after the first 90 days is ridiculous. Literally started a different time every day. (Unless you’re a student.) which is really inconvenient. They act like they care about their employees but nothing gets done when you request an availability change or if you have questions about work. They’re always changing the way things are done and you’re never trained on the new stuff. It’s a fair company to work for if you have no life or no kids. The career path could be good but you have to have a supervisor that actually cares about you to help get it going. I dreaded everyday that I went into work. Everyone swore things would “get better” after the training period, when really nothing changed.  They offer great benefits, so that was a plus. The management claims to be “professional” but they’re really not that professional. Not a terrible company but not good either. Advice to HR, get some new management running the Riverdale office. Or some management classes. They were the reason myself and everyone I knew, quit.

Top Job Titles	Average Salary
Teller 1 salary reported	$16.39 per hour
Lead teller 6 salaries reported	$18.50 per hour
Mortgage loan originator 6 salaries reported	$37,000 per year
Customer service representative 8 salaries reported	$15.95 per hour
Database administrator 7 salaries reported	$100,000 per year

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