behavior technician

admission representative

nursing assistant

navigator

licensed professional counselor

American Addiction Centers

I really enjoy working in AAC's marketing department. My team is filled with really great people, and I feel like I have a good amount of support/ someone to reach out to for advice or extra support on a task.  

The marketing department does require you to be a team player. I rely on my team mates and they rely on me. Despite being largely remote, the marketing team still fosters strong connections and comradery. You'll laugh on calls, get new netflix recommendations, and hear about your coworkers pets. You'll be on a team of people who depend on you just as much as you depend on them. This is an environment for people who can work independently, but know how to communicate and connect with a distributed team. 

Sometimes work can be really busy and kinda stressful, but I don't think that has anything to do with the company specifically, but more so just the nature of being a developer. 

The best part of the job is know that your work is actually helping people. I've worked for a few other organizations, but this position has been the most satisfying. I find comfort and peace knowing that my work, however busy or challenging, will always help make someone's life better. 

I also enjoy the creative and fast pace environment the marketing team fosters. That being said, it's EXTREMELY  fast paced. A lot of companies will ask "do you like fast paced environments" and then be the absolute slowest place to work in. AAC's is NOT that company. 
You will never not be busy- I promise you that. 

The "worst" part of the job is probably tech debt because it can slow the team down, but my team has actually been pushing hard to improve that so the "worst" part is getting fixed and... I never worked with a company before AAC that would actually spend time fixing bottlenecks. I'm genuinely happy about that. 

Management is really helpful and there are lots of great resources for employees both in terms of actual benefits (heath care, 401k, disability, life insurance, emergency counseling, pto etc)  and workplace support (hr, it support). Really the marketing team is fun to be a part of, and I really enjoy working here. If you like really fast paced environments, helping people, and being creative AAC's marketing department is perfect for you!! 

The work day itself was very structured and unpredictable at the same time because therapist would call out work an hour before show time and management would send out a mass text message to all clinicians who would be 'willing' to take the absentee's case load (and her additional duties of facilitating groups/classes, coordinating with Utilization Review department for continuation of care, discharge planning,  etc). This was a pattern that happened every Monday or Friday. This company lacked a robust roster of on call clinicians who could substitute for the day, so the salaried clinicians wound up doing double work. I learned about panic attacks while working there because I actually experienced one for myself while conducting a class (in front of the clients!). I also learned about the precertification authorization process (that was enlightening). The hardest part of the job was having to explain to the clients and their family members why the client was no longer medically approved to remain at the highest level of care (residential); these families were under the impression the client would be in treatment for 90 days(I can understand the family member's misunderstanding; it's not their fault they don't know about the different levels of care that the client is eventually going to step down to). The most enjoyable part of the job.......sigh....??? I guess if I had to identify the most enjoyable it would be you're salaried and it was decent for an intern's skill level

There is poor leadership in all areas that I've seen over my location  and at my location. There is no encouragement or appreciation from supervisors. There is favoritism which causes disunity among coworkers and distrust. Most workers are not paid enough for their efforts and those that do work hard are overlooked. Workers who have been employed here have not had a raise in over three years. Leadership seems unwilling to clear out poor workers in order to build a good work culture, but instead continue to have lazy and even unethical workers; this drives away hard workers that could improve the company overall. I hear complaints from employees and patients daily about the leadership. I see less concern for patients, but a higher concern for their money. I daily feel like I work for a company that says their highest priority is patient care and safety, but that's not really what's practiced in daily work. Workers are constantly stressed and for most, there is little coverage to take time off easily. If someone takes time off it causes a strain for others in their department and there is little help from supervisors to plan for time off requests. All that said, I would not recommend this work place to anyone, and I am hoping for the day I find a new position elsewhere. 

I worked for aac for almost 15 months simply out of lack of trying to find something better.  The benefits are GREAT but that’s about it.  Very gossipy and cliquey.  The favoritism blows any other company wayyyy out of the top spot.  The only good thing about the job is the hours are flexible as are days off.  As far as overall job I was never ever appreciated and for our Christmas bonus they awarded a $4 blanket.  At hire you are promised raises although no one I knew ever got a dime.  As they told employees at “raise time” our census is low sorry maybe later..  I doubt the CEO or upper management didn’t get a raise.  I tried and kept telling myself it would get better but from a clinician standpoint it’s really best looking at smaller rehabs as this place is just something to pay your bills advancement isn’t something they do for employees within nor is there any family environment.  During a medical treatment I was never once given an extra hand with work nor did anyone create a positive atmosphere to deal with work/life balance. It’s everyone against eachother which creates a very very hostile environment.  I would say keep looking as there are many companies out there that will appreciate you as well as give you raises for a job well done.  When spending 40 plus hours a week somewhere I just expect a little more out of my upper management and co workers.

Beware.... Your job is never safe. My first week there I saw 3 "high-ups" get the boot for no reason at all. Said they wanted to "change the direction of the company." I realized my job would never be secure either and that definitely took the fun out of work. Two weeks later and only a week out of training I was fired stating "has not displayed the level of proficiency and performance expected" plus several other statements that were absolutely untrue. I had only been on the floor 7 days!! The only feedback I had received up to that point was "your doing a great job, keep it up". Granted, I had a bad manager. I noticed that most other managers where actively involved in everything their Navigators did. Mine was never around and when he was there he didn't have time for me. Most of the time if I had a question I walked around trying to find someone that was free. I brought this to my VP's attention but I guess it didn't matter. 

Bottom line is: I didn't get a fair chance. No warning. No one said "hey you need to do this or that differently". I don't know how these people think but they are not to be trusted. If they called me tomorrow I would not go back.

They want you to be heartless robots. My superior directly told me that I need to “become more cold” and not care when I find out a past client of mine has died. 
Working for AAC will remind you why it is unethical for addiction treatment to be a for-profit industry. Your manger will not see the patients as humans, but rather as numbers. It’s all about money to them. No room for growth within the company, and they hire inexperienced 25-27 year olds to be directors of departments, which reflects in their inability to have healthy conflict resolution. They will have you working outside of your job description every single day, and will offer no raise in pay. This year they told us we would be LUCKY to get a 2% raise, for me, that would be $0.37 and I work full time with overtime every single week. You are just a robot to them, assisting in keeping up with the “cash flow” of the business, as our lovey CEO reminded us in the Youtube video he put out this year. Incredibly inhumane place to work, super toxic work culture, but a good place to get your foot in the door I guess. Just don’t stay around too long or they’ll turn your heart cold. 

The culture you'll experience and your job satisfaction depends on your position, work location, and probably also your skills, drive and/or commitment to what we do. If you work hard and are a nice person you'll probably find a manager who is willing to help you succeed. Just like anywhere else, you can have a good team and manager or you can have a toxic team and manager. The vast majority of people here really care about what we do. Any job has ups and downs, and knowing that you are helping people with drug and alcohol addictions get better is very rewarding and helps you get through the stressful days.

The hardest part of the job may be communication between teams, and also there are often last-minute pushes to meet goals requiring more hours as opposed to setting out long-term strategies to meet goals.

The best part of the job is probably the people and flexibility. There are a lot of fun, intelligent people who work here and make work enjoyable. And if you're good at your job and get results, no one will micromanage you.

While working in a substance abuse facility can have it's challenges as a clinician, it also has very rewarding aspects. I can say that the clinical department is one of the most diverse and knowledgeable teams I have ever had the opportunity to work with. I truly feel confident with anyone on our team being able to provide excellent care for a variety of issues (and populations), which is not something you find often. We strive to help each other and maintain a positive working environment. The clinical director is one of the kindest and most informed that I have ever had the pleasure to work under. I appreciate the flexibility, autonomy, and confidence provided to us in completing job duties as a therapist. The paperwork is stressful (like most agency jobs), but relatively manageable. Compensation and benefits have evolved over time, but generally remain competitive. The best part of the job is getting to make a lasting impact on clients (and their family) while the hardest part is attempting to make that difference in a for-profit treatment space.

When I first started at AAC I felt that I was truly helping vulnerable members of our society get the care they needed... but as time progressed, my views evolved.  The company is in insurmountable debt.  Instead of leadership taking responsibility, all the stress and pressure is put on Admissions Navigators.  Bonuses would be months behind, and they still owe employees earned bonuses.  They recently completed pay restructuring where the only thing that matters is heads in beds... Not if the client had a good experience, not if you were HIPPA compliant... admissions numbers only.  In all reality, there is no way for AAC to get out of the hole they are in; they are just buying time.  If you want to work in a collaborative work environment where clients come first, don’t work at AAC.  But if you want to work in an organization that treasures work/life balance, also don’t work at AAC.  But if you want to work in a company where you are paid the money you are owed and on time, also don’t work at AAC.  But if you want to work for a brand that is known in the treatment industry as trustworthy and transparent, certainly don’t work at AAC.  Corporate corruption flourishes here.  GREED.  DRIVES.  THIS.  ORGANIZATION.

I’m not going to sit here and say that it’s a bad job especially when you fit so perfectly for this kind of work. When your passion is there and your focus is on the basics of what you do on A day to day basis and you have a genuine care for the clients served. 

It’s when you attempt to make a positive impact, and contribute good changes to the company and begin to stand out is when you get the real ness of the lack of support you have, when you show a passion so powerful you begin to outshine others specifically management is when the unprofessionalism begins to expose itself. People began to feel threaten for some reason and abuse their power to get rid of you. The politics that come along with this kind of work is terrible to witness. Instead of mentoring you and helping you grow, they get offended and make you feel very uncomfortable. Management definitely does not practice what they preach in this company, it’s bad when all employees feel this, even worse when the clients themselves know it, and speak about it.

Top Job Titles	Average Salary
Behavior technician 16 salaries reported	$18.27 per hour
Admission representative 12 salaries reported	$51,917 per year
Nursing assistant 2 salaries reported	$16.50 per hour
Navigator 3 salaries reported	$80,000 per year
Licensed professional counselor 2 salaries reported	$74,500 per year

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