member services representative

loan officer

American Airlines Federal Credit Union

Worked at the credit union in their collections department and it started okay. Assisted with their charge off accounts, updating addresses, answering internal and external calls regarding collecting payments and changing collection statuses, assisted with payment arrangements. there was not as much flexibility to be able to go to a doctor's appointment. A lot of supervisors with no actual supervisor experience. End up being at the department for about four years and the workplace culture went from tolerable to horrible once they hired an individual outside the organization with no actual experience in managing.

A bit of advice for the organization: 
Stop micromanaging, allow people to grow, trust your employees, stop being spiteful and petty, be flexible with your employees. Next time you decide to hire a manager outside of the organization make sure you look within your department as you have some very capable and efficient employees that could do a great job compared to the sorry excuse of a manager you currently have. She does not have any qualities and skills of being a manager. With all due respect being a manager for a year at a fast food restaurant does not qualify one to be a manager for a department at a financial institution. No wonder why the department is having a spike of employees exiting she is making their work life miserable. Get rid of the current manager or attempt to get her trained to be actual manager not a hall monitor. The current director of the department is not that different from her he is just lazier.

This is a very stable job as it is very difficult to get fired no matter how incompetent you may be.  There are times when you feel really great about being to help a customer (member) through a difficult situation but there are many other times where you wonder what we are even doing here.  The truth is this was once a great Credit Union that was founded to provide support for airline employees and their families but the membership net has been cast too wide and we now have far too many members with zero affiliation to the airline, zero customer loyalty, but all of the entitlement.

American Airlines is a good company.   The credit union is interesting to work at.  There are lots of chances for growth.  The team I work with seems to get along rather well.  Most managers are great and interact with employees and are there to help you.  A few have their own worlds they live in and macro manage you. They could care less if you're at work or if you need assistance and coach you on what to do. The attendance policy and flexibility of some shifts make it difficult if you need time for appointments or get caught in traffic trying to get to work.  Great benefits package but the pay for hourly work could be higher and more competitive. 

What is the best part of working at the company?
Loved working there. I was a teller. I would work with them again if I could. Super nice Manager and really good co-workers. Nice pay too! Lots of perks with traveling and excellent credit union! 

What is the most stressful part about working at the company?
The only stressful part for me was working with money. Making sure you balance at the end of the day.

What is the work environment and culture like at the company?
I had no problem in my area with the work environment I had or culture. I feel had a relaxed work environment yet at the same time you must be very professional and knowledgeable in your specific role. 

What is a typical day like for you at the company?
N/A … I no longer work for AA credit union, therefore I can not say what a typical day would be like at this time

Thought working working from this place would be a cakewalk coming from retail banking but I soon learned it was the total opposite. High volume and high stress environment. The good thing is the business comes to you (In the NYC Area) so there isn't much sales effort required. Most of the mbrs lack the financial literacy when it comes to balancing a checkbook or understanding the importance of credit. Free flights is the kicker with weekends and federal holidays off, however working for the credit union is still a separate entity from the airline so some of the benefits like raises and unions you will not be eligible for.

During my time at AACU, I had several different positions.  There was plenty of room for advancement and learning.  I started as the phone center representative and worked my way up to a Branch Manager and ended my time in the IT department as a Systems Analyst.  They were very good about training you to do the job if you did not know how to do it.  I had no idea how to be a Systems Analyst but they didn't care.  I had proven myself over the years and they asked me to be a part of the IT team and trained me to do it.  
I learned so much working for AACU. It was like working with family.

American Airlines Federal Credit Union is a top 10 credit union in terms of size. The credit union offers all the major products that a standard financial institution offers. This provides broad exposure to various activities and the opportunity to learn about a multitude of processes.

The manager is incredibly important at this firm. Because it has the corporate structure of American Airlines but the size of a small institution, the manager plays a pivotal role in success as well as work/life balance.

Amazing place to work, but it’s all work. You will spend a lot of time here. Mandatory overtime. Wonderful benefits, the pay is subpar, but they try to make up for it with a beautiful campus, and good benefits. So kind of balances out. Great growth opportunities!! Locations are kind of inconvenient? But if you happen to work near one, good for you! Great if you’re someone who wants a stable, mid-low paying job, that you can stay with long term. 

If you're in a position/dept and find yourself wanting something different there are several different depts you can move to so you won't be "stuck" in one position. With every job there are pros and cons. Management is a hit or miss....depending on which dept you're in. The members you deal with on a daily basis are needy and self entitled. The company is definitely more worried about quantity over quality when it comes to giving people accounts. 

Nothing but good words to say about this company. Their leadership is extraordinary, and the management is second to none. The way they operate is exceptional, and I looked forward to coming into work every day.

When I was offered a position after contracting full time I was unable to move forward due to health problems at the time.

If you are looking to start a job at AAFCU, you will enjoy the positive atmosphere, and the capable management.

Top Job Titles	Average Salary
Member services representative 3 salaries reported	$38,667 per year
Loan officer 3 salaries reported	$20.00 per hour

Working at American Airlines Federal Credit Union: Company Overview and Reviews

American Airlines Federal Credit Union

American Airlines Federal Credit Union Ratings

Popular jobs at American Airlines Federal Credit Union

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected