front desk agent

ultrasonographer

cosmetologist

associate

driver

American Care Medical Centers

During the interview, you are told your work schedule will be M-F 8:30a-5p and your patient load will be light, approx 8 patients the first 2-3 weeks, then 12-15 patients daily plus any walk-ins which you cannot turn away. However, on any given day, the number of patients scheduled can range from 20-40 since many patients do not show up, and productivity numbers must be kept up. 
A typical day consisted of seeing 15-20+ patients daily, which included walk-ins as well. Also, because it is a managed care company, the Provider is not allowed to send very sick patients to the ER unless the Medical Director approves it. Often times you are told you have to treat the patient in the clinic and bring the patient back daily for x-number of days and, if still symptomatic, then the case can be discussed with the Medical Director again to see if you are allowed to send the patient to the ER. If no RN is available at that location, then the Provider must start the IVs and treatments so, on a hectic clinic day, this puts you behind even more. 
There is a very high turnover rate for all disciplines so your MA, front desk clerk, and secretary often do not know how to perform their duties properly, making your clinic flow very disorganized and chaotic on top of everything else. 
There is no real training except for your preceptor to show you how to use the EMR program your first three weeks of employment, then you are on your own starting week four. Yet, upon hire, you must sign a contract stating that you will pay the company back $10K in training costs if you decide to leave the company before 12 months of employment. 
Many Providers work over their 40 hours, of course, but the overtime is not compensated. Also, upon hire, you are promised certain bonuses but when speaking to the Providers who had been with the company the longest (several years), none except for one had ever received any bonuses. 
Unfortunately, these issues and concerns are company-wide and are experienced by Providers regardless of office location, so I recommend you look elsewhere.

If you work hard there is room for growth in this company, however, you will most likely assume more responsibility without any increase in pay and/or benefits. Most managers manage more than one department and are not recognized for their hard work, commitment, or loyalty. They are most often taken for granted and expected to perform without any training nor guidance. The directors basically do nothing, just supervise the staff under them and make them do all the work without the recognition. 

The company is micromanaged. If you are in a manager position you have very little room to make your own decisions and implement your own strategies to improve your department etc... Managers can not fire nor hire employees, everything is handled through corporate. Company also functions on gossip. Instead of decisions being made based upon metrics and results, if someone in corporate doesn't like you, you will have a very hard time moving upward. 

This is the culture of the company unfortunately. There is NO unity and if you don't speak Spanish it is very difficult to get around. Pay is terrible unless you work in the corporate office and even then you will be expected to run three departments but only get paid for one. You get two weeks paid vacation after you've worked 10 yrs for the company. Also, there is basically no IT dept, be prepared to handle a lot of tech situations by yourself. You are expected to know everything without any support. There is no consistency and policies and procedures for just about everything change weekly.

I have been with American Care for many years, and have seen it grown immensely in size and maturity over that time. Competency is recognized and rewarded, having witnessed many associates (and myself as well) move into senior and managerial roles based on their accomplishments in bringing success and growth to their departments.
The corporate structure is very flat, so it is not difficult to reach out to other departments and managers, but as a growing companies people will often wear multiple hats, and it can be difficult to identify the key persons involved in certain areas.
Benefits have grown substantially over the last few years, but compensation does trend towards the lower end of curve in this industry. However, every time I have brought up issues of compensation, they have always been receptive and willing to work with me to find amicable adjustments.
There are always opportunities to grow and step up to challenging opportunities, and I have always felt appreciated and cared for by my coworkers and associates.

What is the best part of working at the company?
The worst experience in my professional career of more than 29 years. I wish I could give 0 stars… Not enough space here to describe this nightmare. 

What is the most stressful part about working at the company?
Just do yourself a favor and don’t even consider working there

What is the work environment and culture like at the company?
Archaic slow and unreliable emr, pharmacy department another joke. If you have experience and have suggestions than can help not only the company but the patients they won’t listen to you. Redundant protocols. When it comes to your performance evaluations, even when they know is not your fault(and they tell you) they penalize you anyway. 

What is a typical day like for you at the company?
Ridiculously stressful because every day something goes wrong. System crashes, prescriptions are not sent because the system does not work, unreliable scheduling, double booking. And don’t get me started with the in house consults. Complete waste of time for the PCP. And god forbid you refer a patient out, especially to orthopedics. Get used to treat every orthopedic injury with glucosamine.

Work normally starts at 8 am till 6 pm The clinic is operated  on a 10 hour/8 hour shift, ran by moslty NP's two CNA with a manager and one or two MD's onsite or by phone. We maintain a team approach and followed the protocol set by the center for all care as much as possible to manage non-compliant medicare, medicaid patients with chronic ailments. I normally see about 10-16 or more patients per day, with a three  months F/U visit or a month later if indicated. The hardest part of my job was dealing with the patient's language barrier. Most of the patients were non-compliant and did not speak the language of the provider. Since I was the only creole speaker, I got to see a lot of these patients and spent a lot of time correcting and teaching, but I loved my job, it didn't bother me much. I really like this job because I began seeing some great results  towards the end.

The management is very disorganized and fractionated. The environment to work is stressful due a lot of work with inconsistency and permissibility of management and micromanagement that affect the quality of job. You can develop good relationship with coworker but is not enough to feel that you are working in a good place and there is not possibility of personal growing. There is not evaluation of your job for salary increase for that reason worker has not any incentive. Frequent resignation of all staff positions is something characteristic of this company  

I’ve been working with this company for quite some time now and all I have been getting is a lot of work to do that is not within the job description of what I was hired for. Management expects you to do everything and not willing to pay you fairly. They even got medical assistants doing front desk job when they don’t have anybody to cover the position. 
If you complain, management doesn’t seem to care or do anything to solve the issue, you kind of have to figure everything on your own and eventually keep things to yourself because no matter how much one complains, nothing ever changes. & lastly, the main issue of it all, GOSSIP.

It is a busy office for the most part. The hardest part of the job is to keep everyone satisfied. What I enjoy the most is knowing everyday we make a difference in the lives of our patients. This is much more than a primary care doctor’s office. Patients receive comprehensive care services and personalized treatment. Our staff is compassionate and caring.  Work culture is warm and friendly. This is a place of constant professional growth.  There is something to learn everyday!

Working for a place, in a position like mine. It’s been extraordinary. I could ramble of the roller coaster between culture and diversity but this is what we represent.  Diversion. We’re all unique in the office and no one has the same qualities.  I believe I represent my company in the best way to prove my position and it’s worth.  I strongly believe you are what you make of anything. This has been a challenging and busy but difficult year personally speaking,  having a strong desire to build and grow and strive for me and my personal journey has helped American Care find their Mission at my location. If they don’t realize what they have now, one day they will. 

They offer a full-time job the think is in 6 month they gave lay off and hire a new people.  Also, they never pay the cumulative Pto because  the company doesn't pay the benefits, and the Human Resources never explain about that. Also, I never received any amount for the enrollments be witting week by week and never received anything. I have to call many times for the recommendation letter and never received by email when I called them many time said that they going to send but was wrong. They received my email and I didn't receive the email back.
 Liars they lie to workers !
 Terrible company never recommend !  

Top Job Titles	Average Salary
Front desk agent 42 salaries reported	$16.07 per hour
Ultrasonographer 13 salaries reported	$33.65 per hour
Cosmetologist 10 salaries reported	$15.00 per hour
Associate 20 salaries reported	$18.30 per hour
Driver 16 salaries reported	$15.00 per hour

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