telephone interviewer

call center representative

research interviewer

director of operations

bilingual call center representative

American Directions Research Group

I've been for almost a year. Personally at the fisr months were okay, they were supportive, happy and active to help you. Management were great. Eventually all the management team changed and most left( which I figured out later because they put the new staf in their positions, reduce hours so they decided to leave) New management team arrived and I just have negative experience. Not even introduce. Verry rude and Cold Attitude. No support, not IT knowledgable at all if the system they use crashed or have difficulties. Dont expect to help you out besides the basics you already know if you are computer user. No encouragement or positive feedback besides their Images with positive quotes for the day. Very often the information is not a available so you do not know anything about the survey(like the state and whats about) but they get upset if you do not start dialing quick. Sometimes you ask them questions about the survey you need to know and depends who is the supervisor will answer or will not even type yes o no back to you. Oh yes they have their ups and downs during the year so sometimes they will reduce hours or cancel your schedule with same day advise. Few people are full time but find out because their own personal reasons and could make it to be very productive. 
Not even counting the people sometimes you are going to encounter on phone. I know they dont like me for reasons this website will block.  
The only good thing is they have remote availability and flexible schedule. I learned something I never knew existed though and improve some skills. You can always learn from a job even if its not what you like. SOf course if you know how this survey thing works and you do many, you get incentives. The pay depends on where you are located. Personally see that Im being paying less than the new hires. Yes as you are reading. Why im still there because need a flexible job i mean very flex gig due to personal matters. But im open to get another gig or wait who gets tire first LOL. 
I do not recommend people working here unless you need fast money meanwhile you find  a JOB (Consistent 40hrs + benefits) or have very hard personal circunstances that enable you to get another type of completely diferrent work enviroment.

The job is advertised as part-time within an 8 hour window, but even if you sign up for a 5 or 8 hour shift you will RARELY get to work that amount of time because it is all about meeting your quota and production rate.  And they also frequently don't have any work and cancel the shifts completely.  They set ridiculous production rate standards that are very hard to meet.  If you don't get a survey within 20 minutes, they'll shift you to another job.  And if you don't get a survey on that next job you're then told to log off for the night.  Turnover is very high.  They say they offer bonuses up to $2.00 but that is a joke too.  You have to have a performance rate above a certain amount to get a bonus, and you will never get there - and only a 25 cent bump if you do, only getting to the $2.00 bump if you have a 100% performance rate which you will never achieve.  And you have to work 20 hours a week to qualify for a bonus but because they are always telling you to log out after only a few hours you rarely work that many hours.   It is also very much like a high pressure sales position - you have to argue with the people and convince them and pressure them to take the surveys, which are ridiculously long - over 20 minutes long !!  - Who wants to stay on the phone for a survey that's over 20 minutes long ?!?!  

I'm honestly not sure words can describe how much I hate this place. The interview process is super easy, barely an inconvenience. The people and work environment, however? Toxic, rude, and unprofessional. The hours and scheduling is very inconsistent, many of the guidelines for coding calls are constantly changing and the survey descriptions are not always available to employees so they are unable to see what it is they are doing before they start a survey, which causes a lot of confusion and causes drops in productivity and we as research assistants then get disciplined for. The servers crash at least once every two months if not more frequently, the computers will randomly update without warning causing the system to shut down and restart and could happen in the middle of a workday, which in this case, causes major confusion and takes time away from being able to productively get the job done, breaks and lunches are very inconsistent if you are allowed them, The respondents hang up more often than they stay to listen to us talk because literally almost no one wants to waste their time completing a study they are never going to look at or see results from. 

Was hired at a satellite location to be research assistant while struggling to find work years ago. Hiring process is easy and standards are low, will hire without background check, hires felons. The work on the phone is pretty lame, but you do not sell any products/services or collect any money, just conduct poorly scripted surveys (usually political). I was promoted quickly to floor supervisor, and have slowly moved up from there. They will rehire you, since the work is seasonal. Turnover is high as hours are generally inconsistent. Some weeks no hours, others 15 hours, others will be 60 hours (depends on political season and clients). This will also leave you dialing on the phone even if you're a floor manager sometimes.  Experiences with the company are hit and miss. There's remote work available, and we're not pressured to work in center. If you're flexible and competent, you can pay bills and eventually move up and gain some benefits, but this is kind of a last resort job at the entry level. This would make a good second job if the hours are compatible with your schedule. Compatible with school schedules as you will never be required to work sooner than 4pm if you can't, but don't expect to pay tuition on it. 

Working with American Directions (ADG) hasn't been too difficult by any means. My typical work day consists of making national cold-calls and conducting surveys and several different topics, mainly political issues, but just because my overall job and tasks I'm expected to do are not difficult, that does not mean my job is easy.
In a call center, in my opinion, you deal with pleasantries a bit more often than you would in any other job. For starters, I do cold calling, so nine times out of ten the person I reach doesn't want me to be calling them. So generally I deal with a lot of unnecessarily intense hostility over the phones.
Now, though I have a high level of patience, and I'm able to remain professional, things do still get to me from time to time. In all honesty, I just don't feel it's a job that's good for my personal well being.
It's not a hard job, but it's not for everyone.

Log in, and outbound calls are automatic. I learn every day about how people feel about politics based on their views and opinions. The management is awesome, I think and the workplace culture is diverse and professional. I think the hardest part of the job is "catching" the caller's interest and keeping them interested, politely thanking them for taking time out of their busy day to voice their opinions, views and feedback. The most enjoyable part of the job is the job itself. It's not hard at all. All of the people are individuals. The ones that are interested let you know they are, and the ones that aren't interested, or hang up, even scream at you sometimes is to be expected. And you can't take those calls personal. Just brush your shoulders off, and move on to the next, new call. 

They pay above minimum wage starting at $15.00 an hour for full time.  There is room to grow in this company as well. There is always something new to learn about politics. If you are looking to rebuilt your resume after not working for a long time or have a work history that is not so great. This is a great place to start. As long as you are teachable and trainable and willing to take their advise, you will succeed. There is always something new to learn about politics.  They do not just politics surveys anymore. They have great government contracts as well. 
If you have worked here is the past, this office is under new management and is a MUCH better place to work now. 

The workplace is amazing. Almost everyone is friendly, and helpful. Very easy to get hired, and I would suggest you start here if you have been out of work for some time and need more experience in a  work place. However, the actual job has no intellectual stimulation, the clients are often times very rude to you,your hours are often cut, and it is fairly difficult to meat production rate. It's unlikey, however, you will be fired for the last one though, as long as you try. So, it's a nice job if you can handle being yelled at for being a "telemarketer" (Which you aren't), do not particularly need the money of a full time job, (at least, as of present), and enjoy and sitting at a computer for hours.

It was a pretty good company who hired everyone who walked through the door! They hired people from D.O.C.  people who were on work release no matter who they were! We did have cameras inside & out the building! Police were always at D.O.C. they hired driffters who needed a job for a minute! This was years ago with the different Director of Operations! earlier in my work career there they hired part-time & full-time & had a flexible schedule for those who wanted it! They had up to 300 or more in the earlier part of my time there! They should've had an elevator there for handicapped people! I worked with all walks of life & got along with all of them! That is who I am!! I'm a personable person! Although I do have boudries! Otherwise if the center was open here in Spokane,WA. I would still be working there!!! 🤗

I would come into work normally at two in the afternoon and stay there until ten at night, calling a pre made list of numbers asking if they would like to participate in a survey. I learned to have tough skin and an extreme amount of patience when it came to upset clients. many people of different races and ethnicities worked with me helping me find easier ways to keep the client on the line to the end of the survey. Management kept tight discipline when it came to foul language on the calls and to keep positive rates. The hardest part I would say was staring off with unhappy clients but in due time I developed a thick skin and could take things properly. I enjoyed working with such a big community.

Top Job Titles	Average Salary
Telephone interviewer 1 salary reported	$14.00 per hour
Call center representative 8 salaries reported	$14.63 per hour
Research interviewer 2 salaries reported	$17.03 per hour
Director of operations 2 salaries reported	$56,500 per year
Bilingual call center representative 2 salaries reported	$15.25 per hour

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