American Eagle FCU

American Eagle Federal Credit Union (AEFCU) is one of the worst companies I have ever worked for. They should learn that happy employees make happy customers. They treat their employees like they don't matter, especially the branch employees. Branch employees are the face of the credit union and deserve more credit than they get from upper management. In a small company, advancement is hard, but with this company when there is an opening, they don't like to advance current employees, they like to hire from the outside. This Credit Unions values are not one of a Credit Union, but more of a bank. All they care about is profit. But aren't credit unions considered to be non profit? They hire managers that bully the staff (I have been one of those staff members that was bullied) and when confronting HR about it, nothing was done. I wasn't the only one that brought it to the company's attention. And to this day, that one particular manager is still working there. Overall, not a very professional company, and one of the worst companies I have ever worked for. When people used to ask me to send their resume along, I would try and convince them not to apply.

AEFCU has too many chiefs and has become top heavy.  Management talks about how there is great communication from the top down, but that is far from the truth.  There is not enough communication about the important stuff and too much communication about the nonsense.  

If management is going to hold employees accountable, they too should be held accountable.  

This company has the potential to really grow, but in order to do that they need to update their technology.  Update your core system to compete with the other credit unions and banks.  

There also needs to be more consistency across the board.  Every branch should be doing things the same way.  

Senior Management needs to start listening to their employees.  They should also go out and observe to see what really happens day in and day out.

I was very surprised of the way I was treated during the training. It was just the second week and it was expected of me to cramp all the information the trainers were providing. Not everyone can teach yea they can read but so do I. I was being manipulated, they were saying I was going to give customer wrong information. You are training people it’s your responsibility for them to get it. What does that say about you? They also manipulated the supervisor to interrogate me. It was nerve racking. I’m just glad I’m out and I intend to end all ties with them closing my accounts taking my business elsewhere. This experience in all my years working is the worst I would not recommend anyone to work there. I regretted setting foot in there. 

Overall working for American Eagle is positive. They have a very open, welcoming, and accepting corporate culture, and they emphasize we are there to help our members and our community. However there is often disconnect between different departments because the correct or necessary people are not in the meetings they should be in. This causes deadlines to be missed or pushed, or the wrong solutions implemented. To resolve this, there needs to be better communication down the chain to anyone that may be affected so proper feedback can be received and the best solution can be implemented for all.

Favoritism runs rampant. Management promotes friends within and from outside. Management, HR not above lying on an 
employee to ensure advancement is hindered. Cultural diversity in mid and upper management is almost completely absent. Of 300 employees only 7-8 people of color in management rolls. Very whitewashed company. Like to classify staff using psychological tests. Meyers Briggs, Thinkers, Promoters, Socializers and Directors.
Do not take accountability for poor decisions made by management and will.cover themselves at all cost.

The interview process felt more like a conversation than a traditional interview, which was a plus. Just give examples from your past on how you'd fit in the environment. Orientation is also very informative and paid. You may encounter people to either transfer, leave, or float around. Some branches busier than others but can be manageable. Management can sometimes be on the micromanagement side or somewhat invincible.

On the other hand, you will learn a lot.

This company does not care about their employees. They don't care about employees' health even if there is an issue that could be life threatening, they would rather just keep you at work. When the issue is brought to HR, direct supervisors lie and they blame you for not just leaving, yet if that was done, you would lose your job. Don't work here if you want to work for a company that cares about their employees. The culture is also more of a banking culture rather than a credit union. They push sales on every customer. They have taken away the benefits and culture that made it an enjoyable place to work.

Working in a call center can be at times exhausting. The supervisors try to keep the mood light and fun. I do feel that the call center has grown and might be to large of a staff for one manager and two supervisors to keep up with. The most enjoyable part of my job was my great co-workers who have become more like my family. The hardest part of my job was that one of our goals was the amount of time we were off the phone during the day.

I’ve never been in a cult but have read books to learn about the negatives of one. This is what I think it’d feel like to belong to one. They give you all this great hope in the interview process that work life balance is great, management is great, everyone has an equal opportunity to grow etc. This couldn’t be further from the truth. Favoritism, lying, high school-like cliques, micromanagement and deceit is just the tip of the ice berg. The worst part is they have a great C-Suite that doesn’t see the poison under them. Don’t apply

Along with a good company; the employees go above and beyond helping the members
This environment its a very fast paced which includes; but not limited to phone and walk ins
A typical day is treating members professional knowledge.
to be honest my goal was always giving great service,rdest part is informing the member I will need to return the call

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