brand ambassador

sales associate

sales leader

stocking associate

merchandise team leader

American Eagle Outfitters

American Eagle was my first job ever, I was very excited to get hired because this was my favorite clothing store to shop at. It was the only place where jeans would fit my unique body type, and I felt comfortable wearing their items. At first, the job was very fun, I got to meet some amazing coworkers, but I started to notice the management at American Eagle was terrible, just disgusting towards their staff and their customers. I ended up working at store 413 for almost 2 and a half years. I was treated so badly, but I still had hope that management would become better. 
One of the main reasons I wanted to work at American Eagle was because of how much they branded themselves on inclusivity; whether that was height, weight, skin color, etc. American Eagle prided themselves on the fact they were able to provide a safe clothing store for their customers. As I got older and became more aware, I noticed Cathy would make disturbing comments about customers. She would shame her customers on their body size and what size clothes they wear, she would shame them on their ethnicity, color of skin, etc. When I would hear my managers speak that way about their customers and their employees, it is sickening and that is not something I stand for. The worst part is she would say these comments in secret to her younger employees and expect them to agree with her, that shows how much she is willing to abuse her power. 
During my time there, I was the longest lasting employee, besides Cathy. She would make it clear that she did not like me. That was very confusing to me because I have been working for Cathy for so long and I was being treated unfairly. One time, Cathy was holding a holiday party at her house, and I attended that party. Once I got there, she did her absolute best to ignore me and give me zero attention. She would rather sit across the room with other employees she knew for a day, than sit with someone she knew for years. That wasn't the first time I had felt unincluded at this company. During shifts at work, Cathy would hang out with other sales associates and employees and I would be left on the floor having to pick up everyone's slack. Repeatedly, Cathy and Brittany would go off to the side, still in front of customers, and chat about “how bad some employees were and how they should fire them”. Cathy would take time out of her day to make you feel unwanted, stupid, and incapable, instead of trying to build you back up and make you a better employee. I have seen my fair share of managers and sales associates come and go, they all leave because of how poorly Cathy treated them.   
One of the hardest parts about working at American Eagle was knowing how much power Cathy and her other managers had. Even if I wanted to report her more early on, the people who work above Cathy, like Misty, would have swept this under the rug. I know that because I have seen it happen many times before. I think one of the worst experiences I ever had working at the store was the amount of racism that came from Cathy and that had fed off to other coworkers. I have two specific experiences I want to speak on: 
I was working a shift with Cathy as my LOD and a few other sales associates. It was a good and steady shift, I was folding shirts and I can hear chatter on the mic. It was Cathy complaining on how “these 2 black girls look like they are going to steal, so keep an eye on them”. My first instinct was “what the heck is going on?”. They had probably been in the store for less than 5 minutes, they haven't even been able to pass the cash registers and Cathy is already racially profiling them, she thinks they are going to steal because of their skin color. I remember other associates swarming these women acting like they are trying to help them but they were really seeing if they were stealing. The women knew what was going on because I am sure this isn't their first time being racially profiled. I saw they were ready to check out and I wanted to ring them up and be able to apologize for what had just happened. I thought after having to shop in that toxic environment, the least I can do is be able to ring their clothes up and apologize. This was not the only time something like this has happened and  I do not condone that behavior and I hope Cathy faces consequences towards her actions.  
The second experience I want to speak on is a time with Brittany, another manager who works at store 413. Brittany was ringing up a customer who was a trans woman. Brittany had made a comment towards this customer saying “you cannot buy a womens shirt because you are male”. This is absolutely digsuting because people who are gay, trans, black, white, etc come to shop at American Eagle because all the promos and commercials portray inclusivity. Everyone should feel welcome at this company, but when employees make these disgusting comments to the customers' faces, you wonder how many other times they have done this to others. 

You can go on Google and you will see with your own eyes that this specific store has the worst reviews, and most of them are because of Cathy and her nasty behavior. I have been deeply disturbed by this company and store over the past years, especially by Cathy, the store manager at 413. Me and other previous coworkers have not been able to go back and shop at this store because of how unwelcoming the environment is. I want action to be taken against her for all the 
   
 

What is the best part of working at the company?
The coworkers are often so kind and so fun to work with, especially at my location. The discount is a big plus! 

What is the most stressful part about working at the company?
The location, the hours, and the expectations. At my specific location (which I will admit can happen anywhere), I didn't feel safe. With the lack of security at the mall and the constant shop lifting in the store, I felt nervous and unsafe. Something that always made me "cringe", I guess, is like the constant stream of creepy men that would cat call you, make you feel uncomfortable, and like ask you out or for your number, etc. is ridiculous, as a minor I never could wear crop tops, shorts, and I never wanted to wear dresses and/or skirts because I felt unsafe. My criticism for the company is that we should have had something in place to deal with this, especially when we had "dream zone" where you would stand out front of the store, in the open for hours at a time where many men of all ages (generally older though, like grown men old enough to be my grandfather) would come up to you and make you feel unsafe. At one point I had random women coming up to me to ask me if I was okay. I think this can unfortunately happen anywhere, but there should be something that management could have done to protect their female and minor associates. Another criticism is we never got enough inventory for jeans, the main thing that AE sells. Customers would be so upset that their size wasn't in store. I once had a lady cause the biggest commotion because of this to the point where I was scared, I thought she was going to hurt my previous manager, she was screaming and yelling and stomping around the store, but it would be "rude" to ask her to leave even if we felt wary about this situation. The amount of times we've had to deal with insane customers is absurd, and almost laughable. I can't tell you how many times, especially towards closing, that people have come in drunk, high, or just angry for no reason and then we'd have to deal with it. Another thing is that I am going to leave due to the lack of, more like the nonexistent, hours I am not getting. I have worked as a Brand Ambassador for over a year now, I would say I have put my full effort into doing the best job possible, however now that we aren't making money at this location, my (new) manager is only giving specific people, who I presume are her favorites. It's the same people every week, I have asked to get hours and I haven't worked a single shift in about 3, maybe 4 weeks. I wanted to hold out and see if maybe things would change because despite all of the crazy  stories that I may have from working there, I really enjoyed working with some of the good customers that came in, or the amazing coworkers that I have had the pleasure of working with. Lastly, the expectation of getting credit cards and rewards. This company, AE, puts so much pressure on getting rewards and cards that if we didn't get 3 or sometimes 10 credit cards that day I would see my manager almost in tears. Especially my new manager, she lacks good customer service and would push you to "just sign them up for rewards". I hated that, if I asked for your phone number and you didn't have rewards with us, I would of course ask "do you want to sign up for a rewards account?" and if they said no, I wouldn't sign them up. My manager wanted us to just start asking for their email, their birthdate, their zip code, etc. I didn't feel comfortable with that, and I expressed that to my manager, however she didn't respect that, she would continuously tell me the same thing every time I was at the register.  In the beginning when I started to work here, I loved every manager/LOD that we had, I loved all of my coworkers, and everything seemed great with AE, for whatever reason it all flipped and now its not the best place to work, the work is no longer enjoyable especially since leadership has changed, and whoever the design team at AE is, the clothes are not cute. Which is probably why people aren't buying anything, also not to mention the fact that without my discount I wouldn't buy the clothes at AE, they're so expensive, which is also probably why people would prefer to steal rather then buy. Overall you definitely don't get paid enough to deal with the amount of nonsense that you encounter on a daily basis. I would ask anyone who is considering working here to research that location and be prepared to deal with crazy customers, but at least you'll have some wild stories to tell your friends.

Responsibilities:
•	Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
•	Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
•	Analyzed Business Requirements and segregated them into high level and low level Uselo Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodogy thus defining the Data Process Models.
•	Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML.
•	Implemented new integrated Savings, CD, IRA system; new Leasing system; first Consumer Loan Securitization; numerous acquisitions; new Credit Scoring system; new Commercial Loan Accounting system; new Collections system.
•	Analysis of new Business Requirements and preparation of the Functional Design Specifications Extensively used MS SharePoint a content management platform, for managing content across the organization within a shared repository.
Gathered and validated requirements, resulting in detailed business rules, functional requirements and process design.
•	Created and scheduled Sessions based on demand, run on time and run only once using Informatica Server Manager.
Conducted interviews with key business users to collect requirement and business process information.
•	Captured system requirements by writing Use Cases.
•	Responsible for executing User Interface Testing, System Testing, Data Quality Testing on the configuration design and prototypes
•	Conducted highly interactive JAD sessions with Project’s stakeholders such as users, QA Analysts, and Project Management Tea
•	Involved in prioritizing the defects and writing business requirements to resolve them.
•	Used JSP, Java Script, CSS, and HTML for developing the interface to display location and attribute breadcrumbs on top and bottom of pages respectively.
•	Identified and retail procedures for emerging retail chain
•	Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.	
•	Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
•	Defined the test criteria and project schedules, and baseline the Test Plan with the help of project meetings, walkthroughs.
•	Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements
•	Developed Functional Specification Document and Supplementary Specification (non-functional) Document. 
Participated in the Logical and Physical Design sessions and developed Design Documents. 
•	Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest
•	Worked with Quality Control Teams to develop Test Plan and Test Cases.
•	Actively involved in Requirement Analysis, Business Analysis, Use-Case Analysis Involved and developed comprehensive Test Strategy, Test Plans, Test Case and Test Scripts and documented them in HP Quality Center (QC).
•	Executed the test cases and test scenarios using HP Quality center (QC).
•	Developed and managed project plans, schedules, issues log created and business-technical conflicts

Awesome interview manger BUT after that it goes downhill if you aren't the favorite of the management. First day I had to figure out by myself how things worked around the store as I was not given a welcome, training or first day basic training. I had to ask a employee for help all my shift. Human Resources Manager are unpleasant and very rude, there's hardly any consideration for employees, you only have 2 minutes to clock in or else it will be reported (have in mind that even if you're at work 30 minutes early at clock in there's only one computer or iPad to do so and a lot of employees clocking in by making a line, so if by the time you clock in, 2 minutes have already passed then you're kinda screwed. They do not tell you anything or give advice on the matter but after the 3rd time they call you in to give you a sanction. They advise you to find someone to chance shifts with if you can't make it to work that day but they don't tell you that doing that will still count as "being late" and "not absence"which immediacy adds up to another sanction or penalty, and by the third one, you are out. Trainings that are suppose to last hours are cut short, training for favorites are never cut short. There is a lot of miscommunication and mild disrespect between some of the managers and workers on the sales floor and "talking behind peoples back", there's a lot of favoritisms pithing the managers, management and workers, a lot of unfair treatment and exclusion. There are a lot of great people you meet and a lot of not so good people that see you as competition and will do anything to make you feel bad or look bad in the eyes of management, a lot of looking down on workers that have disabilities or suffer from a mental illness. They do not use the correct pronouns with workers, they have no consideration as to whether you work better in  some part of the store or have a disability that does not let you work in some parts of the store.
Management does not care about you, they just want you to show up and make them money and meet their loyalty goals so they can get promoted and rewarded for things you do. They do not have a flexible schedule and will put you in when you cannot come in, they will decline any leave time if not noticed 3/4 weeks in advance. If you cannot show up because of an inconvenience or an accident they will start cutting your hours and making you come in for 3/4 hours shifts. Some managers try to be nice in order to take full advantage of you and it just makes you feel bad because there is nothing you can do and you keep saying yes because you need the hours and the work. Managers are friends with each other, District managers are close friends with other managers and will talk behind your back and mock you. Toxic TOXIC TOXIC. Wish the higher people "HQ" of this company knew about how some district managers, store managers and LOD's run these stores unfairly and unethically. There is constant unpredictability and uncertainty every shift or schedule posted. I met some amazing colleagues that were going through the same thing but were not able to speak up in fear of management mistreatment and loosing hours. I met 2 managers that were fair with everyone and very ethical but they got moved to other stores. I recommend this job to people who can cope with mistreatment and a very nice environment at first that turns toxic in a few weeks. Don't recommend.

When working as a seasonal, no matter what your experience level, you get paid the minimum amount like everyone else. When they train you, it is done on the floor, and explained to you while you are physically performing the tasks assigned to you by the Lead On Duty (LOD). They give you a tiny sheet to record how much you have sold throughout your shift. Depending on the manager and on how many hours you are given for that shift, they may want you to sell a large number of clothes. While I appreciate that they like having steady communication amongst everyone, the one thing they stressed over and over again is that if you wanted to get more hours, you had to convince almost every customer to sign up for a rewards card, and a credit card. 
Even if you have no customers in your assigned room, management watches you. If at the end of your shift, you do not reach their goals, you can kiss any chance of getting decent hours goodbye. They stressed to us that what gets us hours for the following week is how many people we get to sign up for the card. You could've sold clothes to everybody, but if you didn't get one credit card (and it happens) then it is looked down upon. At least the rules are equal amongst everybody, and there is no favoritism displayed. One enjoyable perk is that you don't have to wear a uniform, or specifically their clothes, but it just has to look like they came from them. Wearing the jeans helps you understand the clothing better so you can use a better sales pitch. Most of the staff is really understanding, but the higher the person on the management scale, usually the more unapproachable they can get. 
One thing that I also didn't really like was when we had to get our schedules for the following week. They were always done to the last minute, and you had to call in after the store closed for your schedule- but because everyone else did, there would always be a busy tone, or they answer briefly and tell you to call back in the morning (which would be very bad if your shift was that morning)
Their adherence to your availability was respected, but there are times they would schedule you outside of it and it was only so you could get training for something else. 

If I learned anything at all from this seasonal position, it's that if you want to really work here, you will have to do practically anything to make sure you get people to sign up for that credit card, otherwise, you don't stand a chance.
One last perk that was nice, is that every month you could buy up to 12 items for yourself at 60% off, but if they catch you trying to use your discount for someone else, you are terminated on the spot. They are very strict about the rules and most things seem to be a one-shot deal in that specific location. 
Personally, I feel that because they are one of the highest grossing stores in the world, they have the need to push all that pressure onto the new people and basically watch them crack under all the pressure. This job is better if it was your first retail job.

I worked here for a summer and overall did enjoy the time that I had. I've got some opinions and lots of time in quarantine so here goes. 
How I felt at the end of the day varied so so much based on which manager was there and who else was working. About 2/3 of the other employees were cold or really didnt make an effort to include me in anything when I first got there, but one of the old managers and a few good people did and that made it worth it. By the end, I felt like almost everyone had opened up and we had some good times. There was one manager who everyone else seemed to like but I always got bad vibes from, they'd always ask how you were doing but clearly weren't listening and then would leave, come back in a few minutes and ask again and would keep that going as long as there was nothing else for them to do. That and some scheduling issues made it feel like they didnt care, so I always liked when the other manager was working. I never heard of any drama (but I also think there was a group chat I wasn't a part of so I also kinda dont care, id rather not be in any drama). 
Scheduling was so frustrating and getting hours was almost impossible. I started off with only 1 or 2 shifts a week, and they only gave us the schedule one week in advance. (the schedule for Sunday-saturday of week two would be given on the Wednesday of week 1. so some days, the schedule might be delayed, so you'd have 2 days notice for a shift) This made it impossible to plan anything else in my life and save any money at all (since I was barely making any in the first place). Once I became friends with one of the managers and expressed that I was looking to pick up more shifts more casually, they helped me out and I started to get scheduled more which was good. I also would get called a few hours before a shift would start to see if I could cover, and I almost always took it (which I did like, but if last minute isn't for you, be warned). 
The discount policy was INCREDIBLE. I was able to treat myself to a ton of new things and was able to get gifts for friends which they loved too. 
The playlist that corporate plays loops about once every 45 minutes, which starts to really make you crazy. The songs aren't bad, but if theyre looped that frequently its exhausting. Theres a handful of songs that give me whiplash even now when they play lol. 
This was my first retail job and I learned a lot, I really mastered faking it until I made it and started to feel confident talking to customers for real by the end of it. The size inclusivity was my favorite part of the curvy jeans, there was one customer who stayed for almost two hours trying on everything when she found out we carried 24 in all our styles and it was the highlight of my summer honestly. Anytime I was able to connect with a shyer kid or with someone who was nervous about shopping, it made every single complaint worth it and I really do mean that.

Just a forewarning, they will take advantage of you.
I had the pleasure of working at American Eagle for a little over a year. Just to give you an idea, it was my first job, but I was started at $7.25/hr, and that’s fine! But after a year, I was only paid $7.40/hr. It may vary based on minimum wage in your state, but obviously, this is a little depressing.
I started in the summer of 2017, and was working about 30+ hours a week as a sales associate, but since I was a minor, those were 4 hour shifts. I sometimes got lucky and was asked to work longer, but I was mostly working 6-7 days a week (a summer lost).
This would be a great job for someone looking for some sort of retail experience, but when I say there are other places that would love to have you.... there are other places that would love to have you.
I was always comfortable at American Eagle, but it was very hit or miss. If you weren’t “in” with the people you were working with, it was not an enjoyable place to be working.
I cannot stress this enough: my LODs have made me cry on several occasions and I have wanted to quit the job on the spot many times. I finally found another place to work, and tried managing both jobs in order to keep up with American Eagle, but I finally put my two weeks notice in, and was questioned for it. A fellow employee was asked by the LOD, “Did she say anything bad about the store?!” Right after I wrote on a little note I was quitting.
This is by far the most unprofessional work environment I have ever been in. If you want to be respected and loved, it definitely depends on the work environment. Those characteristics were not there for me.
I would not recommend this job, or any retail position, to anyone. The customers feel entitled, the management sucks, you cannot have a minute to yourself, and you have to put on a smiling face no matter what.
Just to give an example: I was throwing up one morning and could not make it to my shift, when I came back, I was bombarded with if I had a doctors note. Why would I spend $100 to go to the doctor, when i’m not making squat at this job??
There are so many other opportunities for students out there that can mend to your schedules. This place is not it. My bi-weekly paycheck during the school week, since I could not work more than 1-2 shifts, would be anywhere from $25-$60 ish. 
I really would not recommend this job unless you’re going in on salary, because you won’t make anything from it. At all.
The only thing that really kept me on was the discount. You would get a card with a certain amount of items discounted during the floor set (60% off about 10 items, 80% off 2-3 items). After a while, all of their clothes started to look the same and putting on a pretend smile to obnoxious customers was not worth it. Shop at forever 21 and you’ll get the same styles for 80% off American Eagle prices.

This is long I know I’m sorry but it’s a warning to not work here!!! This is for the outlets of Little Rock location!!!

My coworkers were amazing, they were nice and fun to work with. The general manager however was a nightmare. Floor set nights are 6-8 hours, I did my first floor set with there about 2 weeks after I started, I wasn’t given a break at all during that 7 hour shift which was from 8PM-2AM. After these long shifts when clocking out you’re prompted with a question that asks if you were given a break during your shift and if I wasn’t given a break I pressed no which happened often especially in my first two months there. so anyways I asked my coworkers what happens when we’re not given a break and we do press no when prompted, and they said nothing really happens. I thought maybe we would be given extra time during another shift or something but no. nothing like that ever happened. 

I’ve only been there for 5 months and in my time there, I’ve seen 3 lesser managers quit and 3 other employees that had been there for years quit as well. and those are the only ones that I knew of because I’m sure there were more. 

As a part of the overnight merchandising team we proscessed shipment overnight. Our usual shift was from 9pm-12am which of course means no breaks since it’s a 3 hour shift. One of our shipment shifts our shipment manager was unable to be there so another manager stepped in and took her place for the evening. For this shipment the general manager instructed this manager that we were doing transfers and not shipment which meant we were taking the clothes that were sent to us from other stores out of the boxes and hanging them up. During our 3 hour shift we were unable to complete all of the boxes but we did clear a lot of them that night. The next day the general manager was very upset and accused us of not working and only completing 4 boxes in total during the 3 hour shift. After given proof of us doing a whole lot more that 4 boxes she still refused to believe that we couldn’t finish all of the boxes that night and then proceeded to say that “she’s not going to have people on her payroll that aren’t working”. After that night we were scheduled for a few more shifts then that was it. The general manager hired 3 new people as the new overnight merchandising shipment team however she didn’t fire any of us from the old shipment team. she just didn’t schedule us and when asked about why we weren’t scheduled she said it’s because “business was slow” yet she had 3 new people doing the shifts we used to do. if business is slow do you hire more people? I don’t think so. 

I know this was long but please please please read it, do NOT work at this American Eagle Outfitters Factory Store location. It was the absolute worst retail experience of my life.

A typical day at work during the weekends are pretty slow, sometimes you get a rush and other times you get no customers or sometimes customers who just browse and then others who simply want to do an exchange. During the weekends, sometimes it is busy on Saturdays, and other times not, unless it is peak season, holidays or special events happening in the store. It is a relaxed setting for the most part unless you are working in a high volume store. I learned a little about management but not as much as I wanted to due to the short amount of time I was there and I learned a lot about jeans which was really cool. Management was horrible for the simple fact the store manager's delivery was unacceptable and the way she would talk to her employees was very rude. She always had an excuse as to why she was upset and her personal issues would interfere with her job which is very unprofessional to me and annoying to be quite frank. She did not do well under stress AT ALL. The other merchandise manager was cool to an extent but she had her days with mood swings and whatnot and would have an attitude and be rude sometimes for no reason or because she was upset and would take it out on you. I do not feel like the store manager believed in her team nor was she a genuine and kind person. That is why the majority of her staff did not like her and would talk about her behind her back. Overall, you are what you put out, so that is what she got in return. The workplace culture was great, I love how diverse and non-discriminating this company is to all women of different shapes, and the people they choose to model for them. The hardest part of this job was trying to please the store manager and it just became mentally and physically exhausting, something was always wrong and she was so full of herself it was ridiculous. The most enjoyable part of the job was helping customers and the discounts and the associates. Overall, I definitely recommend keeping to yourself, do your job, and be observant. Document everything that you do and conversations you have with management including the district manager for your protection so they cannot say you did this or said this and you have proof to protect yourself. Not to mention, do not be timid or afraid to stand up for yourself and voice your opinion about how something was said to you and how you took it because your feelings do matter especially if you plan on staying in this company for a while.

I recommend this job to anyone looking for part time, minimum wage work in Lynchburg. Obviously the pay sucks, but if you're just looking for your first entry level position or something short-term, this place is great. I worked there 2021-22, I'm in my 20's and I'd say the age range of your co-workers is split down the middle between college student and high school age. I was surprised to find out some of the other girls I worked with were like 16 or 17, since we clicked so easily. Literally every person I had to work on the floor with were either average nice or EXTREMELY nice, kind, and helpful, and I never had any issues with anyone there. 
That leads me to management- unless this changes soon (because i've heard horror stories about their past management from the long term employees, and fyi the district manager is a horrible person), they're extremely chill, understanding, not very pushy, and super easy to work under and get along with. They don't avoid talking to you (easily accessible) and actually help out in the daily workload of whatever is most important to get done.  
The worst is probably working on or near holidays. I got an early morning Black Friday shift for store prep at like 6:30 AM, so I expected to get the pay rate of time and a half but my paycheck did NOT reflect that. Obviously the store was crowded for the "sales" and that means you also get lots of weird people mad that the jeans are so expensive and cursing about it. My co-worker did bring me a coffee I didn't ask for though :') so that's what it's like there.
I enjoyed days I got to work in the back and just prepare product for the floor, but you'll mostly be working either fitting rooms, cash registers, or floor where you're refolding clothes and putting stuff back in place/helping customers find items. I liked giving advice to customers when asked, it's crazy that I enjoyed this job more than any other I've had so far just because it was fun helping people find stuff they loved, especially kids. The constant refolding, cleaning the store, and repeated bending is the hardest part that really gives you a workout every day. Otherwise, I highly recommend.

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