groundskeeper

cart attendant

cook

golf shop attendant

banquet server

American Golf Corporation

This company and specific property has great potential but where it currently sits is with little to no interpersonal skills in the office. I was not included in "team" decisions and when I would try to include myself I was talked over by management and made to feel like my input did not matter. The management style was to be spoken to in a passive aggressive way at best. When brought to upper managements attention on how I was spoken too, I was told that person "was my manager" and basically told I needed to deal with it. Instructions were never clear as each manager had different ways of wanting things done and they were not on the same page. There was a lot of drama in the office, many conversations between guest and even in house employees were constantly blown out of proportion. Many days I walked in to work not knowing what mood management was going to be in, it was very hard to navigate day to day. As a new employee no one checked in to see how I felt about training, or how my experience had been thus far. Many things I said had been taken out of context, the mindset there was always the glass is half empty and it felt as though I was constantly walking on eggshells. 

If this company is going to put employees in management positions and they have no experience being a manager with coaching, interpersonal skills, inspiring trust and celebrating their people then they should be investing in them through training or shadowing other managers at different properties as a part of training. Instead of leaning on other locations for this training and going to them for ideas and support other American Golf properties are looked at as high competition and talked very poorly about. There is no regional respect for other locations which very obviously translated to a lack of respect in the office.

The National Director of Sales for American Golf does not believe in work life balance, and has highly unrealistic expectations of the Private Event sales managers and directors. He constantly piles new, time consuming yet somehow urgent projects on their plates as well as the most unrealistic prospecting goals I have ever seen. (50 LIVE calls per week). They rarely have administrative assistants or accountants at their clubs and an archaic CMS system (Sage) which is constantly breaking down and allows for many errors, including but not limited to double booking of space. All event accounting is done by the sales managers. They have many clubs that are very run down and in dire need of renovation. They are often short staffed on the service side and have many complaints about this and the food quality. They are very restrictive with regards to menu and pricing flexibility. They are very disorganized and tend to throw directors in without any guidance or basic training, You are essentially on your own. You must report every call, site, networking or email contact that you make in their Sage CMS system which is extremely time consuming, taking sales managers away from selling. And Directors are expected to sell more than managers, plus complete the multitude of other projects that are piled on almost daily. If you don't drink their hardcore sales philosophy kool-aid and follow every rule, you will be sorry. Corp and social politics rule the show here. It's was like high school… and 70 hour work weeks. And expect to share a very small office with your team. Poor insurance. Forget it. Look elsewhere.

I worked for Marbella Country Club and I do not recommend it to anyone unless you DO NOT plan on using employee benefits like GOLF or expecting good money ... If you are a beginner to Food and Beverage and live with mom and dad still or if its your 2nd job for extra income maybe its a good job... I was told when hired that I made 18% gratuity and when I started working everyone said we only make 12% that the club keeps the other 6%... WOW... The members at Marbella average about 75 years of age and are some of the most grumpy stuck up old people I have ever seen (They need to realize that they are not at a 5 diamond club, more like 2 diamond)... The club is out dated and beat up and American Golf needs to invest in some remodeling!!  They need to pay good employees good money or that place will be ran to the ground quickly..
Hopefully someone steps up and pulls some legal action on the gratuity holdings, I just quit once I heard that... I tried to bring some friends to golf with me and got denied by my place of work... I was embarrassed to tell people I worked there!!

This job is a great job to have. My manager is very flexible and very considerate of my school schedule and life outside of work. I love my coworkers and the food and beverage management team. There are many opportunities at my location to work different positions so that you can acquire as many hours as you can. 

The hardest part of the job would be the late hours for banquets, but it's just part of the job. I often work until 2, sometimes 3 am, but it's not that bad because we are not scheduled for more than 8 hours per shift. During banquets, if there was any food left after food service, the staff is allowed to eat and pack as much we want. 

Pay is minimum wage and there are no opportunities for pay raises, unless you are promoted to a higher position which is very rare. There are extremely rare cases that banquet servers are tipped. In the past 2.5 years working here, I've been tipped probably a total of 5 times.

This was my first job and I am very glad I got to work there. At the time of my employment there were many new hires in management in the Banquet Server department, however, my boss was very good at his job that he could almost fix anything as far as management goes. I am sure that it is the best looking place in West Linn. It is clean, the tables are shiny, the grass in green and full, but most noticeably the walls have really fancy decorations as well as nice paintings. Everyone including employees are friendly and nice which feels so welcoming. I learned a variety of things ranging from efficient ways of thinking to handling responsibility. They don't give benefits. It was very physically demanding, and that was quite hard for me to handle on a regular basis. Overall though it is a fantastic company.

American Golf, Recreation Park 18 specifically, is a great place to work. Managing and growing a cafe, kitchen, outdoor operations, and a banquet facility are all part of a routine day. Learning how to budget, forecast, and track expenses and revenue have been key. Through my years with the company, managing a team of 8 to managing a team of close to 30 has been challenging but also it has taught me a lot of how to individually and collectively manage a team. I've learned that my piers have been my greatest asset and knowing when to lean and rely on them is just as important as knowing when not to. The hardest part of my job is not taking advantage of my course benefits. However, the best part of my job is when there is a window to get out and play golf, even if it's only 3-5 holes.

My typical day would be to organize and prepare the Golf Shop to ensure a positive experience for our guests.I would also oversee the overall daily customer service of the Golf Staff, as well as, coordinate golf lessons with a variety of members.
I worked with a management team that provided knowledge of tournament coordination and sales of other gatherings, as well as the overall understanding of the operations of the Golf Shop.
I was given the opportunity to build and nurture positive relationships with our member base.

A typical day at work would be setting up for an event and catering the guests, I learned how to make sure everyone enjoys their time at split rock golf course wether they are playing golf on a beautiful sunny day or having a party. The managers are really nice people who understand the staff and always try to accommodate their needs, my coworkers are fun and energetic and take their job seriously especially when their is a big event going on. The hardest part of the job for me is carrying heavy trays to serve or bus but my coworkers always give me a hand when they aren't busy. The most enjoyable part of the job is being able to see the happy faces on our guests because of us. It makes me so happy!

A typical day, I would audit daily, as well as scanning documents, assit golf course management with billing questions and statements.Open maiil and distrubute to proper department. Check processing twice a week. Getting new vendor applications approx. two hundred applications a week with w9's. I learned alot how to work on a new accounting progam called JD Edwards. Management was okay. I really liked my co-workers. The hardest part was trying to improve my w9 and 1099 knowledge. It was a dream job, benefits , location, hours, and working special events like the Rosebowl Games.

What is the best part of working at the company?
Most of my coworkers were amazing and a few of them are still my close friends.

What is the most stressful part about working at the company?
Overbooking events (events would sometimes go past max capacity); disorganized management and bad communication between management and employees; no tips even though gratuity is charged to event bills; working late nights (past 2 am many times)

What is the work environment and culture like at the company?
Hectic, stressful, but coworkers were cool

What is a typical day like for you at the company?
Stressed but still getting the job done even if you have a mental breakdown

Top Job Titles	Average Salary
Groundskeeper 98 salaries reported	$18.34 per hour
Cart attendant 68 salaries reported	$16.81 per hour
Cook 57 salaries reported	$20.01 per hour
Golf shop attendant 54 salaries reported	$17.37 per hour
Banquet server 39 salaries reported	$17.53 per hour

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