admissions advisor

senior admissions advisor

admission representative

student advisor

maintenance person

American InterContinental University

When you get hire of course you are excited to help other people further their education. Great pay, and all but WAIT the Joke is on you my dear. Management sucks they use other employees to spy on you, which is stupid because those people tell each other everything the managers says. I wish I never worked for this company, but I needed a job and I really believe I was going to make a difference by helping others get in school. 95% of these people didn't request the information or heard of AIU. My manager was GHETTO FABULOUS, she was something else short mini skirts, referencing workers as the city vs surbuban because some of us had common sense. This place doesn’t even care about the students they care only about the numbers and the app fee. They describe the student as a certain demographic aka idiots. The only good thing about that place was the SALARY, even the cubicles were dirty. Break room smell, no place to enjoy break because everyone is listening to your personal phone calls, and watching you like a hawk. I wouldn’t wish this place on my worst enemy. To work here you have to have no morals really have you heard of forcing someone to go to school. These are grown people all we can do is provide the information help them make a decision. Strong arming student so sad. Management care about their self only, please don’t get me wrong some of the employees are nice and I feel they needed a job so they took it or was fooled like I was. I woke up one morning and just quit because they don't allow two weeks notice. If you try they will walk you out my dear, and I did not want to do the walk of shame. Good Luck keep looking don’t do it. The first 2 weeks is wonderful once you hit the floor Lord be with you, because the door will hit you where the sun doesn’t shine I GUARANTEE IT!!

I had a great time working with students, helping resolve issues that range from class schedules, course credits, internships and employment to how they might eat for the next few days.

It was enlightening and rewarding as I was able to make an impact and see that impact in our young adults.  I learned the power of knowledge, communication, cooperation, leadership and taking initiative. I took the initiative to inquire, post, and provide information to all students in regards to external internships, employment opportunities, that students could not find in the career assistance office. I also worked with personnel in that office to better commuicate such opportunities to all students, not just the ones specific to my department at that time.

I assisted with helping students engage individuals of influence not only in their respective professions but also within the school that could help provide knowledge and wisdom to further their careers.

The hardest part of job came towards the end when management started with vast changes that disrupted or severely crippled daily process. With such uncertainty, unclear structure or direction, mass resignations, and untrained/ unqualified individuals stepping into management roles without having the proper experience or knowledge   which resulted in creating a disruptive, hostile, and volatile work environment.

I have been here for a LONG time, and seen many changes. At first it was great, but now they are wanting more and more and more for the same wages as before.  Faculty meetings, professional development, classroom videos, LENGTHY feedback to students if they lose so much as a point on an assignment, and more are all inclusive, to name just a few. Students themselves are either very motivated but not very skilled, motivated and skilled, not motivated or skilled and some do little to nothing altogether, and some are becoming QUITE demanding as to their grades and what they expect in exchange for little (and late) work. You are expected to send outreach EVERY week for those who are not passing along with your grading. If you miss a step on any of these, you will be in some hot water.  It's happened to me recently; I missed a deadline and now it's come back to haunt me. I've become a bit disillusioned because of that and have begun to consider other options. You will have some students who cannot write or spell as well, but who will have no problem sending you emails cursing you blue, and the administration will advise you to work with them. I just had admin advise me to grade a paper that was three weeks late because the student demanded it...and now the student is contesting the grading on it even though the student has an A in the course. As another reviewer said, much of the joy has left this gig, and it's a shame really. 

AIU-South Florida has been a wonderful place to work.  The students as well as the staff/faculty have been like nothing I have experienced in my overall 25 years of experience of proprietary education industry.  Unfortunately, this campus is in a teach out so that makes the day to day tasks vary greatly.  I have been given the position of Interim Campus Director to ensure the smooth operation of the final stages of the campus closure.  This includes dealing with students that have a few more challenges in finishing classes due to a time limit with the school against their own schedules.  

The hardest part of my job, currently, is packing up all that is part of the current campus.  Making sure the logistics happen timely along with continuing my day to day job function with the P&L and staff/faculty interaction.  We are reducing our employee forces every term so this mean more and more falls on those who are left.  This allows me to have a more intimate professional relationship and allow those employees that are remaining a change to vent and also grow in whatever aspect they can considering our circumstances.  

The most enjoyable part of my job, as well as any other job that I have had in my 25 years, is the interaction with the students.  No matter what position I have ever held, talking to the students have always allowed me to remember why I do what I do and why I love the education industry.

I was led to believe the position was an admissions role to enroll students. The position has responsibilities of being a financial aid advisor to a certain extent, admissions advisor and academic advisor. Only the admissions advisor role was disclosed within the job description. The company is cutting cost by having the position work these other positions without maximizing the pay. Most leads (transfers) are students who were looking for employment or grants. From there on it is your job to convince and nearly beg them professionally to go to school.  Imagine enrolling a student who didn't want to go to school, than you get blamed for them ghosting you when start time comes around. Its a sales and numbers job. If you don't meet the monthly quota, you get put on a coaching (pretty much means if you dont meet the quota again, you have job security for 2 more months from the coaching start). Once they enroll, you have to hold their hands for 5 weeks calling them everyday to make sure they get through their 1st class. A constant babysitting portion of the job. TURNOVER rate is high. I was hired with 43 individuals. There are only 2 of us left after 8 months (I know because we created a group chat with each other for support on teams). If you enjoy getting micromanaged and scrutinized for students not wanting to go into debt over a call, this is for you. If you enjoy being micromanaged, this is for you. If you enjoy no job security, than come to AIU.

The Admissions Advisor provides admissions, academic and career advisement to prospective and current students regarding National University academic degree and certificate programs.  The Advisor provides information regarding the admissions/enrollment processes, facilitates the collection of all required admissions documents, proactively follows-up with prospective students, and provides ongoing customer service to students throughout the completion of their degree program(s). The Advisor is also responsible for maintaining a solid functional knowledge or NU programs, policies, procedures and practices to effectively support prospective and current students.
 
Additional duties include:
 •Participates in and suggests recruitment/outreach activities; provide information on college opportunities and admission procedures/activities. 
•Performs administrative tasks associated with department activities 
•Follow up with students via telephone, walk-in visits, or scheduled appointments, to maximize academic scheduling
•Keep track of student enrollments through ongoing communications with students via different means to identify and address problems/issues early on to enhance student’s success with the goal of maximizing students’ completion rates. 
•Lead and participate in daily retention activities in support of the University’s goals

I've worked here for over 10 years in two separate positions. First, I worked as an Admissions Advisor. In that role, I offered information to and answered questions from prospective students. I would also assist them with applying for college and preparing for class.

After that, I worked as an Instructional Designer. In that role, I created and maintained training materials for the university's Admissions department. I was one of a small team of 3 designers. We also coordinated with classroom trainers and performance analysts to identify performance gaps and ways to improve learners' classroom experiences.

I like the Instructional Design position a lot. My supervisor is flexible and knowledgeable. I have the creative freedom to design software, build learning games, write participant workbooks, develop websites, archive job aids, and record / edit audio.  These are all things I enjoy doing outside of work, except I get paid to do them for this company. It's like having the creative freedom of a freelancer with the stability of a corporate job.

It's been a good experience so far.

This University is a set up to fail operation! As an employee, it will be very difficult for you to be successful here. Why?
The degree programs that the school offers do not fit the mold of the lead base that we speak with. The leads for this online Institution were soo bad, most of the candidate students did not have Internet or Proper internet speeds or Laptops or computers that did not have sufficient memory or hard drive. Also, you have to convince them to go to back to school. Guess what? Most of the folks you speak with are two to three times the age of a high school student, have full lives with kids and jobs and have dropped out of college already once in their lives, but want to go back to school.And not for themselves, but for reasons like .......Doing it to set a good example for their kids!  Im just being honest!  17% was the graduation rate for the school in one of their most popular programs. Is that successful to you? It is to the University. The students....even if they drop out in the third week owe the school 4000 for the first quarter of the semester. This is For Profit Education. I am not taking away from the school and its wonderfull instructors and big hearts.

Horrible company, employees are treated like cattle. There is a revolving door of team members and management. No one seems to stay very long and those that do only seem to be there for a year or two before either moving on to other jobs outside of the company or lose their jobs due to not meeting their metric goals. Underlying message is if you don't enroll students and meet sales goals consistently you WILL lose your job. There is very much a sense that Big Brother is watching you as you are constantly having your phone calls listened to as well as being scored on your performance. There is ZERO work life balance. From the time you walk in the door to the time you leave you are theirs. If you are late you WILL be written up, no exceptions. Work hours are non traditional with late evening, weekend and holiday hours that leave no time for a personal life. Management is highly concerned with advancing their own careers and couldn't care less if you lose your job. Morale on the floor is poor. This is a terrible, terrible place to work!

A typical day at my job would be to answer the phone seeing what kind of computer issues students, and staff members were having, and I had to get as much important detailed imformation as possible so that I could write an IT help desk ticket. The IT help desk tickets is something that the IT staff like to see and it helps the IT department be more organized on helping others with computer issues, and printer jams. I was responsible for signing student into the active directory which contains over 1000 students in the active directory. I was the only female in the IT department learning new things everyday. I think the hardest part for me was when I was very new in the Information Technology department so a lot of terms was very different for me, and I was trying to keep up with everyone else. The most enjoyable part of my job was putting a smile on the students, and staff faces when I had fixed an computer issues from restoring wireless connection, adding campus printers, re-imaging their computers, and even updating their computers with the latest Microsoft Office/ Windows the same for MAC X 10.5

Top Job Titles	Average Salary
Admissions advisor 3 salaries reported	$43,667 per year
Senior admissions advisor 1 salary reported	$25.72 per hour
Admission representative 3 salaries reported	$59,000 per year
Student advisor 1 salary reported	$25.00 per hour
Maintenance person 1 salary reported	$22.50 per hour

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