sales associate

warehouse associate

retail sales associate

customer service representative

sales manager

American Signature

An amazing workplace with internal leadership that was extremely supportive. A typical day at ASI Inc. started an hour or two before the shift started so we could converse with first shift and understand where we stood for startup. After that, run a yard listing report detailing all product that was currently in the yard. Based on the report, make a educated decision on what product needed to be received that day for customers orders, detention purposes, buyer information, samples that need to be received. After developing a curriculum for the first 3-4 hours, hold a pre-shift meeting with the team members outlining what the goal was for the evening and how we could get to it. This is important, always keeping an ear open for any ideas or recommendations that maybe I didn't think of. The first thing I learned was when I was on the floor and that's teamwork. It's not an easy job so you needed to be there for your co-workers as they needed to be there for you. One of the best parts of the job, I developed life long friends from there because of that. As I progressed into my career I learned more interpersonal skills, time management and how to be a complete leader. The management was always supportive and insightful when I needed a question answered. The workplace culture was one of a family, the company has been family owned from the beginning and continues to be. It was something that trickled down from the director to the GM to the managers to the supervisors and to our team members. The hardest part of the job was when we were really busy with a high yard list and little room in the warehouse, finding somewhere to stage all inbound product. We had to get creative. The most enjoyable part of the job is without doubt the interaction I had with my employees. It was fun to talk to them, not always about work and what needed to be accomplished but, about personal things that affected them outside of work. Honestly, it made me feel good that they had the confidence to confide in me and seek advice. I guess the most enjoyable part of my job is.........people.

After transitioning from a customer to an office associate here, I was flattered by the praise for my personality and encouraged to apply. I genuinely enjoyed my coworkers, who became dear friends and even family. However, the work experience left much to be desired.

Let's start with customer interactions: being treated like the antichrist was a frequent occurrence. Many customers would direct their frustrations at staff, demanding refunds or threatening legal action. While a few were pleasant, they were certainly in the minority.

Then there’s the management. They face severe mistreatment from corporate, which trickles down and impacts how they manage their teams. The company’s inflated self-importance leads to setting unrealistic goals for management, only to berate them when those goals aren’t met. Advancement opportunities are nearly nonexistent unless you’re a woman.

A memorable moment was when the company's second-in-command mentioned during a "comp shopping" visit that we needed more "diversity hires" to match other stores, regardless of their competence. This felt more like a superficial checkbox than a genuine commitment to diversity.

Wage practices are another issue. The company adheres to a blanket wage policy that disregards individual experience or achievements. Their rationale is that adjusting one person's pay would necessitate raising everyone's salary, which is a rather flawed approach.

I recently left, and I’m relieved I did. The company is now facing a hiring freeze and layoffs, making it seem like a sinking ship with no immediate prospects for rescue. If you’re considering applying, proceed with caution as of July 2024.

I can only comment on the location that I was employed, so this May or may not be indicative of a majority of locations. I came on board after having over 20 years of sales experience while also having a  better than average work ethic, personality and sales results at every sales position that I was employed.  The challenges in the furniture business that are draw vs commission base are many. As a new employee, I joined a sales team that averaged 15+ years of experience in the same location. One of these employees worked 6 days weekly,  and usually 10 hour shifts. There were schedules posted, but they were loosely adhered to. Most days we were overstaffed. Bottom line is,  if you interview for a position with this company, ask these questions at some point during the interview; what was last years sales volume?, how many salespeople are currently on the crew?, ask for an anonymous list of the current crew, and how much volume they have year to date, and how much tenure they each have. It will save you time and trouble down the road. They may currently have a new pay scale system. When I was there, if you failed to make a monthly sales goal 4× in a 12 month rolling period, you were terminated. I left after I missed my goal 3 times in 10 months.

The standard day would make sure the suit/menswear department is will stock from recent deliveries. Straighten all mrechandise tables. colorized and sized.

Suit department - I would assist the customers in selection of a suit that would meet their neeeds, then assist them in with necessities to complete their suit selection. If alterations are need I would give them reference to an alteration service in their area that they lived in.
I was responsible for setting up advertise merchandise, display of suits and extras. I operated the cash register for the suit department.

If the front line registers would be backed up, I would operate my register as a secondary check out for the store.

I also promoted the various credit lines and cards that the Schottstein Company would offer the customer base.

I have operated as a assistant manager, if the manager had to leave the building, and the District Manager approved.

I also assisted in Receiving, unloading truck and inventory of merchandise recieved.

I worked as an inventory supervisor, for the last 3 to 4 years, on rechecks and assigining inventory people to areas that might needed to be recounted.

What is the best part of working at the company?
Low pay, management bullied me into a sales position when I started as an office clerk. Things were great but their numbers got low and they decided it wasn’t the low demand for their product, it’s because there wasn’t enough sales people on the floor. Thus, they bullied me into taking a sales position that I did not want/apply for. Coworkers were awful/miserable. There was only one nice coworker and that was the lady that hired me. Everyone else was angry to be there and took it out on each other. 

What is the most stressful part about working at the company?
The computer system. The technology was from the 80’s

What is the work environment and culture like at the company?
Miserable work culture. The work environment was stressful because the company would stress us out if people didn’t buy enough furniture. Good, reasonably priced, products sell themselves. Something about our product was not appealing to the customers.

What is a typical day like for you at the company?
In the office all day. I would be on the computer all day and I would answer phones all day.

What is the best part of working at the company?
My coworkers were amazing. The Sales team worked mostly to look out for each other. You were able to make good money after becoming experienced and people knew to come back and trust you. Hours were long, with little relief as hiring was sparse. 

What is the most stressful part about working at the company?
You are paid a base weekly amount that you were Taxed on, then at the end of the month that base amount was taken out of your commission and taxed again. 

What is the work environment and culture like at the company?
It was based on what the manager was willing to overlook. The more money you made for the company for more they looked away when you didn't follow the company rules.


What is a typical day like for you at the company?
Greet the team, make Customer Service aware you were at work so if you received calls from customers they could page you. Then hit the sales floor and put your name on the floating Up system... ready go. Fluff the furniture all day for always ready look...

Value City Furniture is definitely a good company to work for. They have been in business for over 60 years and has over 120 stores around the United States of America. With that said the company has a huge client base.

As a sale consultant,every day is kind of different because you have a chance to meet different people on a regular basis and has a different conversation. Everyone deserves a well- furnished life that is the motto that the company goes for. 

Since the sales consultant is on 100 percent commission, the store manager let you develop your own style to please the customers. For every meeting have a little compensation either money or gift. The bar for competition is raised very high. We compete against one another with upmost respect. We are like a big family since we spend more time here than at home. We made it fun by joking with our Co-workers and management team. 

Value City Furniture is a good company to work for they promote within. However I paid my due and feel like I need a new venture. Need a new company to apply my skills.

The typical work day at American signature would be full of surprises, there is no typical work day in a business as such. You can walk in to a quite day all deliveries on schedule or it could be utter chaos trucks late product not on the truck customers calling screaming because they been home all day waiting on their order. What I learned most at ASF is patience. Working a job where you have about 3 to four different managers on board at a time was different but enjoyable to learn the different parts of the store functions form the warehouse to floor sales. The hardest part of my job was not being able to assist a person whom either ran out of warranty or didn't purchase any and they need repairs but you have to decline because the do not meet warranty requirements. The most enjoyable part of my job experience with ASF was the customer relations I built. I've meant a lot of interesting people coming through those doors and over the phone lines.

This place as far as benefits is wonderful. You will have a high deductible (6000 grand) for your family. You will have no structure what so ever. Past employee I worked 60 hours a week no days off and if I got a day off I had to bring MY children here. Trying to get a hold of a Corp hr person is nearly impossible. No training whatsoever my so called manager when trying to get ahold of the correct chain of command nothing. Nothing is organized, no communication whatsoever and than I left with a two weeks notice and apparently dumb enough to go back for more. Went back with intentions of getting full benefits and low and behold nothing was correct! Waste of time. It’s a shame. Everything is swept under the rug and blamed on everyone. Low low pay for what you are doing. For the values they preach they are NOT followed at all. It’s a shame Bc I looked for a career not a job. Waste of my time and shame on my for putting my family second to this job!

To provide customers with good selection of items at a good value with affordable finance options. Paid  on delivered sales, so if an item was backordered, or damaged in shipping, it was reflected in my paycheck.

Quotas on  sales, protection plan and bedding were always a concern especially in the summer months when traffic was slow and management write-up was possible.

Sales were unexciting and regularly recurring.

It was possible to lose a sale to another Value City Furniture store because some customers would take quotes to another store for salesperson to "beat".

We were surrounded by mattress stores that carried stock and gave "free delivery",we were often either not able to meet or beat those prices or provide "free delivery" due to company policy.

The North Olmsted store had a great warehouse, office and management crew.

Top Job Titles	Average Salary
Sales associate 125 salaries reported	$81,488 per year
Warehouse associate 17 salaries reported	$15.48 per hour
Retail sales associate 10 salaries reported	$67,900 per year
Customer service representative 11 salaries reported	$15.02 per hour
Sales manager 13 salaries reported	$55,846 per year

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