sales representative

appointment generator

regional sales manager

call center representative

remodeler

American Standard

The setup is a sales person’s dream.  Someone else makes the appointments and you just drive (a LOT), meet your customer, form a quick relationship, and sell.  I was on track to making GREAT money.  Until the installation half of the equation came in.  Jobs would get rescheduled, done poorly, take days longer than promised and no one was communicating with the salesperson or the customer.  Cust. calls me for answers I don’t have and can’t seem to get.  They get fed up eventually and cancel.  Then they take the advanced commissions away from the only person who did do their job!!!  I was told this is not the norm snd that they are working on it but it has been the case more often than not for 11 months.  I have lost thousands of dollars and the only change is that it is getting worse.  So bad that all the managers in my region have quit.  (Both on sales and installation side). We are requested to reach out to upper management and they don’t respond with information until after the third or fourth time you ask.  They may have it, they may not, but they refuse to pass it on to the only person the customer knows from the company.  If you are an ethical salesperson who needs to believe in what you sell, this is not the company for you.  You unwittingly lie to people because the company can’t back up your “pitch”.  It is very unfortunate.  I really loved my job in the beginning but cannot continue to do it with a good conscience 

The job itself is easy but you will need a thick skin to deal with nasty customers and it will get very monotonous very quick as you are required to say the same thing to every customer on every call. 

Compensation is $14.50 plus $15 for set appointments and $35 for sales. You should be able to get 20 sales and 20 set appts a month. Do know that your commission checks are taxed at a higher rate than your hourly pay.

The company offers 3 weeks PTO which is great.

The reason I'm giving it 1 star is because of the work environment and the terrible leadership that the company has. Leadership has hostile way of approaching employees. Rather than coaching if a mistake happens, they threaten to take away pay for your work or possibly getting you fired. Unfortunately the HR doesn't do their due diligence and sides with supervisors most of the times. An employee even got threatened to get fired because they used the bathroom 15 mins after clocking in. 

I had also left a 2 weeks notice for the company, was one of their highest producers, and they told me they will not be paying my commission checks because I'm not an active employee anymore. The supervisors and HR department really do make this a terrible place to work and I recommend everybody to stay away unless you're extremely desperate (as they'll hire about anybody and the turnover rate is high)

I want i make this very clear. This is a job not a career. Meaning that if you’re looking for advancement or even just a decent work life balance this isn’t it. It’s a churn and burn. They’ll use you until you are a husk of your former self. Management will lure people in with fantastical claims that agents are making 25 dollars an hour,  making thousands a month in commissions but no one I trained with ever had a paycheck over 500 which is not a livable wage. You’ll get depressed because there is only criticism, management is uncommunicative and apathetic unless they get in trouble then all the sudden they are micromanagers. Everything is about what you aren’t doing, it’s a very us- versus-them mentality. You just keep clocking hoping that maybe it’ll get better (it doesn’t). Very monotonous, there’s no joy and the only way I could see someone taking this job is if they are desperate but you might as well work at a big box retailer or a food service job if you just need a job. Pay is comparable and not nearly as toxic or stressful a work environment. For your own sanity, don’t bother. 

What is the best part of working at the company?
Being able to work from home 
Decent benefits 


What is the most stressful part about working at the company?
Dealing with the customers that are mad about the design of the toilet or trying to help them fix their toilet when it’s not flushing right and nothing you have them troubleshoot fixes the problem. Non stop phone calls and you’re not able to finish helping previous customers that called in but had to email some information and then you’re not able to get back to them with an answer for days because you have to be in a ready state at all times to take calls. 

What is the work environment and culture like at the company?
Environment was good because I was at home but the environment on the chat where you are “supposed” to be able to get help sucks!

What is a typical day like for you at the company?
Answer phone calls all day, enter customer info and send out warranty products or place new orders for customer, get peasant wages for being a plumber, telling plumbers and contractors how to fix problems or how to install our products

I found out day one of training that they loathe sales people. They came right out and said they have these training classes every 3 weeks. Might be for reasons that they really don't like sales people and sales people find out they don't really like them. If they could not use sales people I am sure they would love that. The communication is not good. If I call or email for instance the install manager it is a sure bet that I won't get an answer or a return email or call. The excuse? He is so over worked. Well that is great since I am relying on them to get the job installed or maybe collaborate to fix an issue so I can get paid! All that said the product is top of the line at least and the installers do a great job for the most part. You will drive 2-3 hours out for one appointment. You will have usually one a day and no more than three. I close on average 30% which is typical with this kind of sale and product.

Good benefits, weekly paycheck and wfh are the only benefits really.

They do a basepay plus commission. 15 for a appointment that issues. 30 for sale. These are set pretty low for how much for the company actually makes and should be at least 25 and 50. 

Once you chose your shift you can't ever change your hrs. They don't tell you in the hiring process what shifts are available. No transparency. Once you sign the paperwork and get through training is when you find out. 

Also they give 3 weeks vacation day 1 as well as benefits. But no unpaid vacation is allowed unless approved which is rare. If you run out your screwed. Or if you have something urgent and they won't approve it your screwed. 

Managment is decent but need to be better and more 1 on for training and new hires. 

They have a high turn over rate probably due to lack of advancement as well as being stuck in your shift until you quit.










This was a great place to work. The training was given by the team leads and supervisors of the call center and as a result, is very up to date and exactly what you can expect on the floor.  The team leads and supervisors are almost always there when you need them and there are several different ways to communicate, via email, skype, in-person (when in office), and also slack and zoom (WFH).  They have incentives nearly every month and the base pay and commissions are phenomenal.   The attendance policy is strict and is non-negotiable.  
I enjoyed the opportunities to grow my skills and utilize my unique skills when the Covid situation arose and we had to make adjustments.  The company provides all you need to work from home. 

What is the best part of working at the company?
being in the steel workers union and the benefits.  Overtime was offered or required.

What is the most stressful part about working at the company?
the toxic chemicals, is was a chopper.  I made the fiberglass tubs

What is the work environment and culture like at the company?
it is what you would expect from people that had no better options.  decent pay and insurance but like working in a coal mine.  It is typical factory work

What is a typical day like for you at the company?
depends on your position, being a chopper is bad on your health, cutting out drain holes causes you to inhail fiberglass particulates.  trimming the tubs is dangerous bc of the saws, and, finishing the wirlpools is a cake job.  Take the whirlpool job if u are lucky enough.

The work wasn't awful some days harder than others. Schedules were 4 12s then off 4 which was nice. Benefits were decent. Union is nice to be a part of. The people in the mill were all decent to work with never had complaints there. However the relationship between managment, HR and the production workers is an absolute joke. Changing the contract without opening it, not helping people with their insureance, not helping people period. The HR manager was an absolute nightmare to have to deal with. If you apply here make sure you learn the contract, join the union and be pro active in it and know your rights. 

The money is decent but the job itself is not worth it. Not only are you dealing with all the customers complaints there are not enough people to handle the calls and so customers are even more mad that they are on hold so long so that makes it stressful. They will make promises about what hours you will work and then break those promises and keep you on the worst shifts. The new management is trying to implement to many new things all at once and adding new training and skills to everyone where it just becomes a whole mess because no one knows what they are doing. Not everyone there is bad in fact there are some amazing people there but overall the place is just not somewhere I feel is beneficial to work and life balance they don’t care about their employees. 

Top Job Titles	Average Salary
Sales representative 16 salaries reported	$127,500 per year
Appointment generator 19 salaries reported	$19.68 per hour
Regional sales manager 10 salaries reported	$115,000 per year
Call center representative 5 salaries reported	$42,000 per year
Remodeler 4 salaries reported	$137,500 per year

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