attorney

structural engineer

project manager

senior accountant

network operations technician

American Tower

-Established cliques make it hard for new employees to grow -Incredible lack of communication within departments and cross-functionally, specifically with HR/recruiting. -management recognizes the fact that planning is a challenge yet does nothing to address it -we’re supposed to “Focus on solutions, not problems” so most employees don’t care to address the root cause of a problem so that it doesn’t happen again...this makes most situations an unnecessary fire drill -micromanaging...manager wants us to copy her on all deliverables yet clearly can’t properly manage their inbox due to so many emails. We’re expected to respond to all inquiries within 24 hours and that should be applied to all levels of the organization. Mgr can’t keep up with our inquiries as their inbox is flooded with unnecessary emails due to the need to micromanage. -goals for the year are given towards end of 1st quarter, why should employees be hounded about being proactive when management/VPs fail to empower us to do so? -performance reviews are completely opinion based...a company that operates based on data should also be reviewing performance based on data, metrics. -nobody wants to take responsibility for their actions...accountability is a huge issue here -cross functional teams routinely dismiss recommendations and then cause more unnecessary fire drills when they realize that going about a certain task THEIR way didn’t work out as they expected -training does not exist for most roles

I began working at the company with good intentions, honest work ethic, hoping to stay & thrive.  My team's work was manual & it was "busy" work.  (High volume of data entry, very fast, all day.)

I was on a customer facing team handling many (quite serious) complaints.  Was then accused by Managers for being negative.  Manager never said thank you for doing a good job. They actually tried to make you feel you were not competent at all.

The team I was on handled all escalated customer calls with no manager assistance. There was also alot of gossiping in the office & what felt like passive bullying; In which some senior people and/or managers contributed to rather than stopping it.  
I was actually afraid to be there some days.

There was passive aggressiveness, &  passive harassment.  I could not believe it..

You would be asked to give ideas for improvement, then were frowned upon.  I took some time off for family medical reasons, and was accused of taking advantage of it for leisure purposes. Being made fun of when I returned.

The company is doing well but be careful to what team you join.  

Company is doing well; Benefits are great; Location is great;  Employee culture such as diversity & events great. HR was great.

Just my team job, was not very great.  It was traumatizing.


They do a good job at hiring smart and good people. Management (From Director to Supervisors & Managers) and Engineers are the best part of the company. The higher-ups are GREEDY people who keeps expanding the company to increase their profit without hiring enough people to handle the work. 
Not much carrier advancement. 
Work can be very monotonous (Structural Engineering department) 
Salary much lower than average. The company main argument is that there is job security in the industry, therefore it is fair to pay employees below average. 
Benefits are great. You get paternity (8weeks) and maternity leave (12 weeks) paid at 100%. PTO is standard.
Be ready to work over 50 hours a week because there is not enough people to handle the workload. They tried to hire more Engineers but their online reviews are so bad that they don’t get too many applicants. 
No work life balance or career advancement. 
Overall, this is a JOB not a career. Take it or leave it.  
Also, CEO is pushing employees to go back in the office even though Engineers have exceeded their goals the past 2 years while working remote. Non-Sense 

Hostile take - over. Prior to my employment there, American Tower had just acquired another cell tower real estate company and inherited 100% of its workforce. Those workers who decided to stay, were not happy with the new management and that created tension between the employees especially with temps like me. The senior real estate specialists were rude, impatient and inconsistent with their performance and expectations of me as a new project specialist. I had only a few hours of training and basically had to train myself. Despite all that, I was willing to endure the adversity and strived to make a career at American Tower. I suffered a rear end collision 3 months into my employment with American Tower and had to take a few days off for treatment and diagnostic imaging. Internal memos suggested I would be a permanent employee at the time. While I was at my imaging appointment, my temp agency call and told me that American Tower would not take me on as a permanent employee.

Coming in as an engineer you’ll start as a contractor at ATC and usually be hired on full time after ~6 months. Pay as a contractor is usually around $30/hour and going full time nets you a 10% pay increase. The benefits package with going full time is fine but nothing to write home about which makes the below average pay sting a little more. 

The day to day at ATC tends to be relatively repetitive, it is a production environment. So for most teams, especially starting out, you’re doing largely the same analysis all day everyday. 

The below average pay and repetitive work create little to entice people to come to or stay at ATC as an engineer which is likely why turnover has been high lately with many members of different teams leaving. 

The entire company has a mandatory 2 days a week in office which depending on who you are you either love or hate. 

I love the people I had the opportunity to work with at ATC but when an opportunity came for more interesting work with better pay I snatched it, ATC very much needs to reevaluate what their employees are worth in the current market. 

Don't expect to move up and don't expect a decent raise, even if you do more/better work than anyone else.  

I had a new manager every year or two.  

Management kept hiring contractors to 'keep up with the workload', but they wouldn't hire anyone until it reached a crisis and then got upset that it takes time to train new workers.  

Culture of laziness, blame shifting and poor communication.  

Efforts at getting necessary information from other departments was frequently met with passive resistance and occasional outright hostility.  

Many employees do not follow their department's published operating procedures.  

Process changes were frequently implemented without full consideration or consulting with all affected departments and frequently had to be adjusted mid roll out due to unanticipated impacts.  

Process 'improvements' inevitably made jobs take longer and employees who pointed out this fact were accused of being lazy and dishonest.  

Management tended to adopt a 'shoot the messenger' policy for problems they didn't want to deal with.

It quickly became clear that the job had been greatly misrepresented during the interview process. What was portrayed as a client-facing management role was really a glorified maintenance technician/groundskeeper position. They also failed to mention several required certifications, expectations of working in inclement/unsafe weather conditions and the true physical demands of the role in the job description. You are also expected to use your personal cell phone for work-related calls, another thing that was not disclosed. Training consisted of online videos that were completely irrelevant to the position and then you're thrown into the deep end with very little guidance. They track your every move and the level of micromanagement is honestly overwhelming. Overall, working for this company was a poor experience.

A typical work day was always over 12 hours. Managers lack of understanding objectives, found work flows being worked more than once to get the work gathered and reported. Managers divide co-workers so they don't get to know each other or talk about the way the Managers organize and schedule work and work flows.Using out dated software was common place/ integration of new software meant working old software and it's problems repeatedly . Hardest part of job, always having to re-work work and dealing with co-workers who have little training or experience. Most enjoyable traveling to remote place and seeing the countryside without much or any safety equipment for employees to use ordepend on.

My job is to process incoming business applications from various companies to install new equipment, or modify existing technical equipment at American Tower owned sites.  This required me to learn a great deal about the cell tower industry and its subtleties, as well as numerous interconnected ATC programs and systems used to complete the applications.  Data integrity is paramount in this business, so a great attention to detail and a knowledge of technical/engineering equipment was necessary. 

Additionally I had to learn to cooperate and communicate efficiently with various groups within my company and with customers. This is probably the most important part of the job because processes change daily- sometimes hourly- so all affected parties need to be on the same page.

On a typical day I talk to over fifty people inside and outside the company. I sell space on our towers and on our properties to a variety of customers. My role as an account manager has been to sell the value of our real estate. I've learned that just about everything is negotiable; rent, term lengths, yearly escalators and contract language.

I enjoy working with my managers and my co-workers and appreciate the freedom I've been given to promote our company and sell.

I work with many different groups inside my company to drive my sales; I'm very persistent and the hardest part of the job is waiting for other groups to fulfill their jobs so I can do mine.

The best part of my job is I talk to a lot of people every day and get the chance to build lasting employee and customer relations.

Top Job Titles	Average Salary
Attorney 3 salaries reported	$82,500 per year
Structural engineer 1 salary reported	$28.50 per hour
Project manager 1 salary reported	$95,000 per year
Senior accountant 3 salaries reported	$83,000 per year
Network operations technician 3 salaries reported	$26.44 per hour

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