front desk receptionist

optician

sales associate

receptionist

retail sales associate

Americas Best Contacts and Eyeglasses

Good company to work for but pay is not worth the coaching to the tiniest espect. Very micromanaging to the point, where you feel like you can't be at your best and full potential, and every little thing you do to try to make your job better and easier for yourself, you will be told not to do it but instead do this and that. I feel that, a receptionist shouldn't have to walk and be with patients/customers at the frame board after the doctor is done with them and brings them up to chose eyeglass frames, when the receptionist job should only be solely focused on the in-flow from the moment the patient checks in for their appointments, to walking them to the waiting area and if they arrive either late or super early or if there's a cancelation, let the lab tech and doctor know, and I also believe that the receptionist shouldn't have to check on the patients after the exams, when it's the eyeglass manager and opticians job to help and finish the out-flow, so the receptionist and lab tech can make the in-flow move fast and smoothly. And if you're not fast and quick enough and do your job the way how corporate and manager wants, you will get lit up for it with a coaching. I believe that if a company or a store manager expects the receptionist to know pricing lenses and information to help them be able the customers or patients questions, then they should make a binder or booklet, so that the receptionist can refer back to and get the answer instead of asking the opticians and manager. Also, the SDS system is complicated and confusing if you've never used it before, even if you did the model training, because everything is compacted and the letters are small or blurry. I had left the company after only being there for a month and a week because I tried my best to be at my full potential and do my job correctly but it was a struggle and stressful situation because I only had one person who had some receptionist knowledge and she was great but had no actual physical on hands training. The computer training wasn't as helpful. I would have to reply on my fellow associates for answers and for help. Because the eyeglass manager had gone out of her way to create binders for the opticians that is filled with information, pricing, and meanings for them to refer back to, but the receptionist area does not. Another reason why I left, was because I felt that I did not belong there and would constantly ask for help from other fellow associates help and then get in trouble with the lectures about why I can't seem to remember and answer basic questions, and would be put on the spot in front of fellow associates and that made me feel humiliated, embarrassed, horrible and making me feel very incompetent, inadequate about myself because I couldn't answer basic questions, be quick enough to do things even though I was trying to learn and how to do my job the best as I could, so my job could be easier and better because everyone learns things at a different pace and can either pick up things faster or slower. That feeling went on for WEEKS of me looking behind my back to see if I'll be getting another lecture about how I do things, how I'm not quick enough and how come I can't even seem to know things when I wished I had a book or binder to have all those information instead of asking for help 24/7. And I was also told that if the district manager visit our store and sees that I'm not doing my job "correctly" then they will walk right past me and ask the manager what's wrong with their receptionist. That made me feel even worse. Therefore, I've made the decision to leave because I did not want to go to work feeling like that everyday, and every hour. The people who helped me were awesome and understood that it would take me a while to get the hang on things because there's always something new everyday to learn but I also felt that management needed me to get everything down within a month after being there. It was fun and a somewhat a okay experience but I couldn't handle this extreme micromanaging, where I felt like I couldn't be myself and be at my best to show customer service.

I enjoy a retail setting, helping people pick out what fits their look and style. I loved the challenge of helping patients on a budget get what they needed with the great prices and opportunities. On a typical day I would make patients feel good about their appearance and also overjoyed about how much money they saved compared to where the would have normally gone, even without billing their insurance. Their overwhelming gratefulness, especially within the elder community really makes you feel like you've done something right. This company actually showed me it's possible to sell and not let it suck out your soul because you're ripping people off. This company has the best contact lens deal for exams and discounts you can find anywhere, hands down. Knowing that these deals are so good compared to competitors made me wonder how these locations can even be profitable. I learned that the business model really has each newly opened location to be payed off and just begin to be profitable after six years. That is a long time! They donate re-usable glasses to the Lion's Club, who then take the glasses to be given to people in need that match each prescription. They also give local schools and youth programs excellent opportunities to give children free eye exams and glasses. I can't think of very many corporate stores that allow store managers so much trust and freedom to actually get business done and help out each local community, rather than donating customer money to organizations owned by corporations that you don't really see outcomes from.  My co-workers were a great family to be a part of, and had there been a location to transfer to, I most definitely would have. The hardest part of my job was to help patients understand their needs, but then watching them struggle from not having the budget for their optical needs. Customer service and sales mixed into healthcare can be dicey and hard to explain and isn't for the timid. The ground level of the store employees and management were excellent, we were all in it together to get things done and help each other out. I can't say the same for our district manager or HR. I tried very hard to stay within the same company because I did love it, but it didn't seem like they cared to help me try to find a way to stay with my move across the country. Apparently there are only a hand full of HR employees to speak to within all of our company, and I wasn't important enough to even be given a call back after leaving a very detailed and hopeful message after not hearing back from an application that had been submitted for another position under our larger corporation. I was even willing to keep my low pay, which was the only complaint I had, and other co-workers had. Some of my co-workers couldn't afford groceries on a regular basis with the rest of their regular expenses, even after working there for years. This job gets you by, but if you're single and can't rely on someone to help you, it can be a challenge on these lower wages.

I applied for this job basically on a whim. I honestly didn't know what I was getting myself into, but I decided to try it out anyway. Upon arriving for my interview, my "manager" at the time... if you even want to call him that, was busy on the phone helping customers. I waited about 7 minutes to even be asked what I was there for after he finally kept hanging up the phone and picking it up again.. instead of asking the customer to hold for a second. He handed me the application and I went in the waiting area to fill it out. During my interview, my "manager" seemed all over the place. He had a sheet that he was supposed to look over that went over the interview process questions.. but he seemed to ignore that or put the questions in his own words. He didn't really seem to love his job or have a passion for what he was doing. His brain just felt like it was all over the place. It was almost like he never conducted an interview before. After the weird interview was over, he told me that I interview very well and that I would be hearing from him the next day. After that, I asked him about pay. It seemed like he tried to avoid the question. Just as he was about to answer, a Dr came in and had a question for him regarding a pateint that was waiting. That's when he stopped the interview with me and told me that he had to go help the patient that was waiting. Instead of going back to my question and answering it... he avoided it. So I left that interview not even knowing what their starting pay was. The next day, I got a call back from the "manager" and he told me that he talked to his boss and that he wanted to hire me on a sales associate. (Keep in mind, I did NOT apply for that postion.That was just what HE thought I would be best at and that's where HE wanted me to be.) I called him back a couple hours later and went in later that day to fill out some paperwork and do my onboarding. While in the process of doing that, he told me that my hair would not be acceptable for work. Even though it was very professional- it was in a very neat, tight, top bun that was very much out of my face and not in the way at all. I was stunned that he said that to me. He then basically assumed that I had the rest of my evening available, and told me to stay for some part of the evening and start working so that I could catch up on some filing that needed to be done. I didn't have plans, but I also wasn't planning to start until the following Monday- so his request seemed a bit off to me. I stayed and filed papers and left at 6:30. Before I left that evening, I asked him about the pay. He told me.. dead in the face...$10/hour. I was STUNNED. I had previous experience, and he made it seem like he was going to negotiate my starting pay with his boss. I couldn't believe it. I can't survive on that and nearly can anyone else in the world. Nonetheless, I did not show up for work that following Monday. I was shocked. Just save yourself some time and don't apply here. It's a waste of time, and you have to "earn" your way to full time. So you're telling me I'm supposed to get by working part time at $10/hour? No thank you.

So, when I initially stumbled upon this job on this website, I applied not even thinking I was going to have a chance bc of my job history. I went in for the interview & I thought this is great ! The manager was nice the assistant manager was pretty meh, but to me it was like “woah, I’m going to have insurance & benefits ! Like this is really my adult job I had been yearning for !” I settled with their pay which was about $2 less than what I was making at my previous job, but I said screw it ! I was certain I would be able to manage my money & do it for about a year to two years. Oh, was I wrong ! When they first hired me I was only working about 2 days out the week since I was still on my two week notice with my previous job. After receiving my first check for working about 4 days in those first couple of weeks, I told myself “oh this isn’t too too bad.” Although, I knew I could’ve made double that with the job I was leaving. I was giving them the benefit of the doubt. Thinking back on these pay checks, I believe the most I made in a two week period must’ve been about $650 or less. As you guys can tell, I’m mentioning all this bc THEIR PAY FOR THE HARDEST JOB IS COMPLETELY TERRIBLE. Being a receptionist for this company has to be the worst. They have new & quite obnoxious rules every single freaking day. That literally make no sense. There is also a lot of favoritism within the company. The opticians don’t do anything beside sit there & quite frankly look dumb. They expect the receptionist to, answer phones, stand up and greet patients whenever they walk in, book appts, confirm appts, call back pts that have missed their appts, file pt charts, make all the pt charts, pull insurances (which have to be pulled by lazy opticians), and many other things. I understand that over half of these are usually done by receptionist, but some of their overall rules are ridiculous. Oh, let me not forget that you’re not allowed to reschedule pts who are late for their appts bc they’ll complain about it & state you had an attitude & then you’ll get to sign a disciplinary form. Also, the manager will literally get mad if you don’t answer the phone correctly, which let me give you guys an example, “Thank you for calling America’s Best Contacts & Eyeglasses in (location) where we have the lowest prices in site. This is (name), how can I help you ?” THIS IS FREAKING RIDICULOUS. Finally, this job will basically ruin you. I had to start doing side jobs to afford the few bills that I have. Although, I was only with this company for about six months, and have been at my new & better job for about a month. I will say this job is not worth it, the pay is terrible, there are so many little & unnecessary rules to this job. I honestly hope this helps.

I worked there for a short time. My co-workers were calling in frequently and leaving halfway through their shifts, which left me alone to do pretty much all of the work which is what I was doing anyway. There were only 2 people there who really thought I should do what was best for me. This is the type of company that likes to promote from within and it seems like promotion leads to someone else's benefit, not your own. The pay was hourly with a commission but if you get promoted do not expect the pay to be good unless you have a staff that will actually do as they are told. "Mistakes are common but repetition is incompetence." They also hire for certain positions, however, if they need a position to be filled badly enough, you will feel pushed into doing those tasks. I respect the powerful figures that work there. But I wouldn't recommend working here unless you are used to working long hours, doing tasks that aren't part of your job description, and used to working with little to no staff to support you. It seemed like this company is FAR too tolerant and bending over backward for people who don't even want to work. The bonuses for those in management could or could not happen. But there is a chance you will be getting paid the same amount as your co-workers on some paystubs if you do not meet your goals. Even though you are in a higher position.

With their price charts, it's only easy to understand if you are well-versed with materials, etc... But when it comes to their computer software, you will have to be VERY tech savvy. Their prices always change with the smallest change. It is not easy to keep track of unless you memorize all of their prices. I didn't even have time to finish my training and co-workers expressed that some did not finish theirs either even though they were hired months before me. 

This was all from a annual review we had this time last year (in 2025, its now 2026) we've heard no updates about the information gathered from this review, I assume because most of them are as critical as this one was. If this is a stepping stone to get into the optics field, I'd say go for it but if you're wanting to have a sustainable career here then you should kiss that idea goodbye since you are over-worked and unappreciated.

They don't compensate their employees before they open up more stores, employees are living pay check to paycheck (barely), their having to work 2+ jobs while working full time at AMB. Employees are also so stressed out of their mind because there’s no work life balance and along with that there’s very little support from corporate when these concerns are raised. Same thing goes with Doctors, if you don’t want to lose them to private practice then compensate them fairly and my lord stop making them see patients within 10 minutes, I understand companies need to make money but you’re losing patient care along the way. 

Remote barely works most times and your techs are worked right to the bone during it without extra pay and good resources, the remote care (phone) line has very rarely helped and caused more stress than good. Remote visits should have had more time to work out the kinks before it’s thrusted on your employees with only a week tops of training because all upper management is worried about is not making money, instead of technicians mental health. 

I love working in this field and I truly love making a difference in someone’s day by just being understanding and kind to them during the pretest or just out on the floor. I love that we try and provide for our community and give them the optic care they need. But with how this company is going and how little you're compensate for hard work, I don’t see how myself and others can continue with this company for much longer. 

It’s an incredibly fast paced environment that doesn’t truly care about the patients or staff. They squeezed patients in 10 minute slots which meant as technician I was hurried through pretesting, and any patient with special needs put our schedule behind. On a fully booked day of 36 appointments we would fall behind and patients could wait an hour to 1.5 hour to be seen. The company wanted as many profits as possible and squeezed every patient in, leaving the staff scrambling to catch up every day. 
There’s no genuine room for growth in the company unless you go straight to general manager. All positions, other than general manager, have a small difference in wage that it’s not worth switching positions. Our assistant manager only made 0.75cents more than me. Quite frankly I deserved more in the position considering they throw more and more at you without a raise. The company implemented remote/telehealth appointments and only me and my manager were trained on the technician screening aspect. And because our manager was ridiculous, I would be the only qualified one scheduled on staff for those days to do them. I ran the entire appointment schedule (all screening and testing for doctors) on those days and the company didn’t give raises for the new certification, time commitment, and change in how the company brings in profits. 
It’s expected that after being at a company for over a year, and being an incredibly valued team member that stuck through low staffing and long appointment days, that you sit down and have a yearly review and talk wage compensation. Nope, didn’t happen. They passed over it, the district manager shoved your concerns aside. Theoretically, you could be in the same role for 5 years and never see a pay raise, despite all that they throw at you. 
You’re just a number to them, they’ll replace you with someone else who’ll accept the low pay and long hours. 

I currently am an optician within the company. Not only is it my job to sell all of the prescription glasses while maintaining certain company standards, but I am also responsible for any inquiry regarding eyeglasses. This can be something as little as keeping close contact with the off site labs that make our lenses and send them to us, or something more challenging such as handling issues that can possibly arise with glasses, or even trying to handle situations with unhappy patients in the most professional way while doing whatever it is that I can for them to walk out of our office happy and with nothing but good things to tell their friends about our customer service. Currently, besides the General Manager, I have been there the next longest. I am the most knowledgeable employee in the office when it comes to discussing any optical topic. The newer employees most of the time will always come to me regarding any question they may have. I have definitely earned the trust of the General Manager, as well as all of the other employees in the office. In regards to my sales numbers, I am going to be the first ever optician to reach Elite status (selling over $450,000 in merchandise) since the location opened almost 9 years ago. Work ethic is very important to me, it is important to take your job seriously and complete the tasks assigned each day in the proper way. It is something I take great pride in due to the fact that I had never worked in a doctors office before in my life, let alone knew how much information there was to learn. I am a very fast learner which is also something I take great pride in and is something you will see that occurs in any position that I work in.

A typical day at work at America’s Best Contacts and Eyeglasses is fast-paced and customer-centered. Each day involves assisting patients, processing sales, and ensuring they leave happy with both their eyewear and experience. I’ve learned valuable lessons in communication, teamwork, and balancing sales goals with genuine care for customers’ needs.

Unfortunately, management has not always been supportive or provided clear direction. Opportunities for growth and independence are limited, and at times the atmosphere becomes tense due to frequent write-up threats. While the workplace culture is generally friendly and cooperative, inconsistent management practices sometimes create unnecessary stress.

The hardest part of the job is handling high-volume rushes while maintaining accuracy and professionalism, but it has strengthened my multitasking and time management skills. The most enjoyable part is seeing satisfied customers and knowing I helped them feel more confident. Overall, it’s a rewarding experience despite the challenges that have caused many good employees to move on.

The hardest part of the job is managing the rush during peak hours while keeping accuracy and composure, but it has improved my time management skills. The most enjoyable part is seeing satisfied customers leave with a smile, knowing I played a role in helping them see better and feel more confident. Overall, it’s a rewarding environment where I continue to grow both professionally and personally, in spite of the negative things that have made good employees leave the place.

Top Job Titles	Average Salary
Front desk receptionist 7 salaries reported	$16.23 per hour
Optician 2 salaries reported	$17.92 per hour
Sales associate 7 salaries reported	$17.39 per hour
Receptionist 3 salaries reported	$14.00 per hour
Retail sales associate 10 salaries reported	$1,600 per week

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