front desk agent

housekeeper

night auditor

maintenance person

front desk receptionist

Americas Best Value Inn

To begin, I could tell the mood of my boss/owner by how he greeted me when I walked in the door. If it was a good day everything was fine, if he was in a bad mood he would start in on me as soon as I got there. I always felt like I was walking on eggshells every day.  I would begin my cleaning of the lobby and breakfast counter, move on to front desk counter, and vacuum. I would fold laundry, then get told I folded it incorrectly. I would take out all trash. Then I would check if there were any reservations and print and get them ready for the guests arrival. I was to write down every check in on the notebook to make it easier to total up my deposit whenever they returned to relieved me. 
If I was asked if I would recommend this as a good place to work, I would have to say no!!!  I worked there for almost a year and never got a pay increase. 

I absolutely loved my job despite the horrible treatment and downgrading from my boss. I always had my work done within the first hour at most and the rest of the time I was organizing the desk area or checking people in then having to change their room because it was not up to their standards or because it was dirty. Other than the problems with the dirty room's and all the other issues it was a wonderful job. I was able to see passports and drivers license. I even received from all over, which was so nice because my son coi+

We would come in, obtain our list of rooms for the morning make our rounds to see which ones we could work on and which ones we had to wait on or not do at all, then we would get our cleaning products, strip the beds, turn them in to the laundry room and start our rooms. I learned more about paying close attention to detail, bend, search, and clean, take a second and third look every time, and how to develop a system on how to go about cleaning your rooms within a timely manner. Our management team and staff was a strong team. I happened to join a team that worked closely with each other and had been working together for a long time and would offer help to each other if it was needed. As I got better in the rooms I started asking about working the laundry room. Pay was the same but the position offered more hours. So they trained me and I was then working the laundry room at first with assistance then I was in there by myself. My job then was to make sure that all linens were ready by the time the team was finished with their rooms. The hardest part of the job was carrying the cart and going up and down the stairs. More so some of the physical . The most enjoyable part w's knowing that that customer returned to a clean room and that the new guest were in a clean room

Dealing with people from all walks of life has enriched me in so many ways,from your everyday business man, to vacationers, to he poor, and indigent that are looking for help in a hard world. The management at this property were very hostile towards the people that they dealt with, and I could never understand that. I think that customer service is pretty much self explanatory, your their to help people, and not make them feel inferior, because of their situation in life. Some of my co-workers understand my point of view, and were a pleasure to work with, while others were indifferent. The hardest part of the job for me, was when I would have to actually turn people away, because they were short funded by a few dollars, that I just didn't have to help them out. The most enjoyable part was when I could help a family in distress, that were on vacation , and I could tell that they had a very fixed low budget to spend on their stay; and a co-worker would start to turn them away, but I would step in, and correct the situation, where all parties were happy with the outcome. You have to put yourself in other peoples shoes!

The days started from 8:00 am to at the latest 4:00 pm (depending on how many rooms had to be cleaned that day). Each person had 30 minutes per room and had to complete a check list of chores. After all the rooms were finished the Head housekeeper would go back through the rooms for inspection. If a room had not been done to their satisfaction then the housekeeper that had not done the job would have to go back and redo the room along with any others that weren't done correctly.
   The other housekeepers were very friendly, we had the option of working together and completing rooms or working individually. I often preferred to work as an individual because when you worked together one could probably accomplish a room faster but would end up with twice as many rooms.
     The hardest part about the job is the fact that you may have a clean home but you aren't used to doing a room in a set amount of time. In addition to learning to work with the time, the training only takes two days. It may seem overwhelming at first, but after a while of repeating motions you won't even have to look at the lists anymore, along with this memory housekeepers don't have to worry about going over on the time.

A typical day at work would be coming in for about 3 hours. Loving my coworkers I excited to be there. Every time I go back, there's always  new employees which its fun to get to know and Sometimes help train them in and work with housekeeping.. As for my job.. It is not a difficult job at all. I learn new things every time i'm back for another season. The hardest part about my job would be that. I only get about 15 hours a week. Which I wish I could have more. What it do love the most is the customer Satisfaction that I can imply with Our clients and my hospitality Values I have learned over the years So I am able to imply into our hotel!

Americas Best Value Inn can be described as a place best fit for those returning to the work force, or are new comers looking for a strong hand of real life person-to-person and troubleshooting experience. During the summer days it can be a fast paced environment leaving plenty to do during the nights, including plenty of laundry as well as dealing with guest issues and troublesome guests. Be prepared to speak over those creating issues and use your skills to beat handle any issues at hand. Thr GM and Maintenance are great people but the OWNERS themselves are not to be trusted and are running a business into the ground by being cheap and unsupportive of the GM and the general well being of staff and the upkeep of the hotel.  All said and done, this is a good short term summer, short term, or college job. The GM is an amazing person who does way more than she's paid for and deserves far better than what the owners have handed her. 

A typical work day included an 8 hours shift. I worked morning, evening and overnight shifts. I learned how to run audit, handle hotel reservations and cancellations. I answered phones, copied and faxed appropriate paperwork, etc. It came time where I knew everything about how the hotel was operated and handled, and asked to become new management since the, then, current manager was laid off. My boss told me to give him a couple weeks and he'll see what he can do. Turns out new management came in instead, and I ended up training the new manager on duty. Which, in turn, ended up being the hardest part of the job. Knowing I had gained as much knowledge as I had yet had to take the backseat to becoming a manager. The most enjoyable part of the job for me was seeing new faces everyday and interacting with them. Seeing guests happy made me happy. I also enjoyed getting to know and becoming close with my coworkers. I felt as if we were all one big family.

• Contributed to increasing revenues for this independently owned hotel and suites company with several locations throughout the Chattanooga market.
• Generated new business by calling on local area companies, travel agencies and tour groups to promote the hotel properties, increase occupancy, and build name recognition in the market.
• Improved sales/marketing efforts by designing brochures and billboards for two of the company’s hotel properties and distributing marketing brochures to the convention center and local area tourist areas around Chattanooga.
• Worked as a customer service representative at the front desk with responsibilities for making reservations, negotiating group rates, representing the hotel to guests, and handling guest check in/out.
• Maintained high levels of customer satisfaction and generated repeat business by providing service that exceeded guest expectations and quickly responding to any guest needs.

What is the best part of working at the company?
The hours were flexible and the people/residents were always very nice. The owner is a very nice gentleman and I would definitely work for him again.


What is the most stressful part about working at the company?
The job was not very stressful. Residents doing a long-stay would always try to get the best rate possible but I was always agreeable to help them out with that within what ever means I have.

What is the work environment and culture like at the company?
The environment was very laid back and the culture was to provide the best experiences for the residents that stay there. 

What is a typical day like for you at the company?
I worked the afternoon/evening shift so my main responsibility was to check-in clients, explain the amenities, offer any help they required, and give information on events or activities in the area they may enjoy.

It was my very first job in America's Best Value Inn. When I came to the USA to work there, management helped me a lot with accommodation, some administrative procedures I was supposed to take up as a participant of Work and Travel program. We had a multi-national team there: there were employees from USA, India, Zambia and Russia. During rush hours when hotel was fully booked due to a holiday or a special event, we helped each other a lot and came to work double-shift.
The hardest part was that I didn't have a car there and the hotel is located not an a residential area and I had to live in the hotel and pay most of the money I earned for the room rate.
The most enjoyable part is that the hotel is close to the ocean and since I made so many friends while working there, they helped me to get to the ocean during my days off.

Top Job Titles	Average Salary
Front desk agent 42 salaries reported	$11.79 per hour
Housekeeper 36 salaries reported	$12.16 per hour
Night auditor 2 salaries reported	$10.25 per hour
Maintenance person 6 salaries reported	$13.42 per hour
Front desk receptionist 10 salaries reported	$10.49 per hour

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