teller

Americas First Federal Credit Union

Typical morning often starts with opening atms and the night drop box. Once opened tellers are to  retrieve envelopes containing negotiable instruments such as checks and money orders from inside the atms or night drop box. Afterwards the deposits are verified with dual control and later are keyed into our banking system. Before keying deposits, tellers must verify and evaluate accounts. Once overnight and atm deposits are keyed the branch opens for business. A typical business day consist of assisting members of the general public with their financial transactions through face to face interaction and also over the phone. The position also involves the maintaining of records, filing and administrative work. Since I have been a teller, I have learned to multii-task, better communicate, to remain calm, yet focused while trying to resolve member complaints, and also learned how to complete records for banking purposes.

If routine and consistency is your thing; then America's First Federal Credit Union may be a great fit for you.  In the position of teller/call center representative our most busy days were the 1st/3rd, (first of the month), 15th, and the 30th/31st (end of the month). The pay was ok-middle of the road.  I feel it should have been more given that working with people in regard to their money tends to be Very stressful. Management was pretty good and were always there when help was needed.  I would recommend the company to those who enjoy working/talking to people.

What is the best part of working at the company?
The benefits, the company truly looks out for what's best for their employees when it comes to benefits.

What is the most stressful part about working at the company?
dealing with the outside people and constant change in management.

What is the work environment and culture like at the company?
Truly depends on your location; however, from a corporate standpoint, the culture tries to be open with the employees on upcoming changes and the VPs are usually very personable. 

What is a typical day like for you at the company?
9-5 helping the members handle transactions or issues on their account.

*Researching fraud and dispute claims within Visa’s guidelines
*Answering phones, writing letters, and calling companies
*Maintaining and opening new loans while adhering to established guidelines
*Cross-selling new products to members
* Preparing accounting entries in the GL for the monthly board report with company’s guidelines
*Managed data received from other departments
*Trained employees on all new systems and updates on VISA systems
*Communicated with vendors for departmental issues and functionality
*Attending all Relations E, CC, and DD conference calls and training my co-workers on changes of regulation and systems

Love working for this company. As long as you show willingness to move up in the company very quick to get a promotion. Got two promotions within my first year. Starting pay could be better compared to competitors. Although starting pay isn’t the best you’re guaranteed your hours, great benefits and the company including the CEO cares about you. I see the CEO quite often and very friendly. You dont see that too often in a bug company. Upper management is understanding and works with you. Christmas bonus is based on how much you get paid, so if you’re moving up every year definitely a nice pay. 

A typical day at work is enjoyable and I like my job at AFFCU. I love several of my co-workers. I've learned several things at my job such as interpersonal skills and leadership skills. Management doesn't always deal with issues like I would like them to and that is the hardest part of the job. I enjoy working with people and always try to be a people pleaser and work with my employees to make sure everyone is getting the help that they need.

You will never find a more supportive call center. The managers are truly supportive and there for you. Unlike other call centers there is AHT goal or QA scores which relieves a lot of stress. We never work major holidays. If the branches are closed so are we. Everyone gets along well and there is a supportive culture in place. The biggest draw back is the pay you get at a credit union as appose to a bank but overall I would recommend if you are looking for a call center job.

The benefits are great but the pay could be a lot better for a so called million dollar credit union. Branch employees are very under appreciated and are always catching attitude from the back office employees. They’re not supportive at all and nothing is done about it since they all suck up to upper management. It’s definitely not about what you know but who you know. Not a bad company to start off at but definitely do not get stuck here.

I worked for AMFIRST for 6 years and never had any trouble moving up if I wanted except in certain back office jobs such as HR. The managers were great and I truly enjoyed working here. I wish there were some more remote possibilities but over all I would work there again once I get some HR experience and they have an opening again and that’s the only reason I left. 

Non -profit organization that helps the community it serves. Most days are slow-paced, and on the busier days the work load triples. Management is stern but circumstantially lenient. The worst part of working here is that you are working the hours that other businesses are operating so it is difficult to get some things done, unless you use PTO.

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