customer service representative

regional sales manager

customer care specialist

inside sales representative

concierge

Americas Preferred Home Warranty

The company changed with the rapid growth of the company during covid. It wasn’t intentional, but I feel it lost the culture that made it special initially when I was hired. We used to have a monthly sales meeting for market updates regarding sales rep and territory performance. That stopped as the market declined for the past 2 years. Many Area Sales Managers wondered what was going on. There was a layoff in October 2023 where many good people were laid off. 

The salary needs improvement. There are no raises or cost of living adjustments. We did receive a holiday bonus check while I was there. It was very nice of the company. Quotas are assigned in January for the year. No adjustments were made for a downturn in the market when interest rates increased. Hopefully the real estate market increases over the next couple of years so Area Sales Managers can max out their compensation. The territories are large and require overnight stays to reach clients. The company pays car allowance and mileage. I was torn about leaving when I left, but the time was right.


I've worked in just about every environment imaginable, and under all different kinds of leadership and communities. This place is pretty much my idea of a work Eden. Everybody (and I do mean EVERYBODY) knows who you are and cares about what's going on in your life, all the way up to the owner of the company. People frequently pray for each other and help each other out. Someone once said you can tell the atmosphere of a workplace by whether or not you hear laughter, and I'll tell you: I hear it every day! I sincerely love coming to work every day. The benefits are fantastic, the people are beyond wonderful, and after only about 5.5 months here, I'm seriously considering this place for a lifelong career, something I never honestly thought I would ever consider! Management is amazing here too, I've grown leaps and bounds since I started here, and there is so much yet to learn! As to what I do, I'm a copywriter in the Marketing Department. :) Simply put, I write, I design, and I assist with various marketing directives.

Great company to work for! They treat their employees very well and care about them as individuals. I love being part of an organization whose goals are exceptional to innovation and technology through the use of God economics. They also focus on giving back to the community which in many ways goes beyond any possible requirement for Social and spiritual impact. Knowing that makes the work easier and more meaningful. I can't imagine working for any other company. I am given guidance and still have flexibility. There is a good balance of accountability and autonomy. There is always someone to reach out to for support. The leadership truly cares about all employees. Everyone is treated with dignity and respect. They are always looking for ways to improve so we can provide better services, and provide an excellent place to work. Compensation is very fair, benefits are exceptional, and co-workers are supportive

Training was a 8 week long process where you learn lots of great information and how to do your job. You are told it is easy to move up in the company and the possibilities are unless. You are hired at 14.00 and told at 90 days you would get a raise. Which has to be asked for which is 0.50 cents. Unfortunately once you are put on the floor you are ping ponged between multiple supervisors each telling you what you learned is wrong and to do it the right way. If you pick the advise of the wrong manager you are then docked for it in your weekly Quality meetings. What you learned in training and what is expected on the floor are two different things.  There are no clear guidelines to follow and when you ask for them you are told there are grey areas and you have to figure it out. Busy season May to Sept you can take up to 150 calls a week or more. Upper management does not typically response to email requests for meetings, stress level is extremally high. 45 people were just layed off

First thing I love about working here, is that I love to get up and come to work. I love to come in and see my co-workers, it is always a great working environment and culture. The executives and management are great! They really get to know you and are very willing to sit and have a conversation with you, therefore, you really get to know them as well. In any of the positions here at APHW, you always have support to help you grow as a person and the chance to promote within the company. They also do so many things to give back to the employees. If you get the opportunity to get a position her, I strongly encourage it. It is great start to a long career.

I am a Consumer Sales Representative at America's Preferred Home Warranty.  I enjoy the ability to work from home and there are multiple shifts available.  In my first 4 years I have enjoyed about a 20% increase in earnings each year.  The company offers a base salary, overtime, commissions, performance bonuses and residuals.  This is the only sales job I have ever had that offers all 5 of these.  The amount of PTO the company offers is also unheard of in sales.  I am in my 5th year with the company and earn 200 hours of PTO a year.  Overall, this is a great place to work. 

Leadership of the company is great.  They offer the opportunity for growth and promotions.  The benefits are great and they consistently review how they can attract and keep employees.  The ASM position is a lot of fun and offers the potential to make six figures.  If an employee is interested in a position with another department they make that happen.  During the pandemic the company kept all employees at full pay and provided them with a laptop they could use at home. This is a great place to work and grow with.  If you want a company where you have long-term secure employment and opportunity for promotions, this is the place!

APHW is a place where you have plenty of opportunity to grow, if that is what you truly want. The managers will help you get there, job opportunities open up regularly if you want to try something else in the company (same application and interview process), and it's a true open-door policy: You can literally talk to the owner of the company if you need to. There are zero roadblocks to talking to whoever makes you feel the most comfortable, and that's awesome in my book. 

I've been with the company for 8 years and have advanced through several positions in that time - the company is still growing so new opportunities   are often available. Leadership conducts employee surveys and has implemented changes based on the employee feedback which I feel is unique. Our benefits package is comprehensive with excellent health care and PTO. There is a strong support system for all employees and the success of the individual is important to leadership. 

This company strives at making everyone succeed in the job role they entail. Management is very welcoming and kind! My Job is to speak with customers and Agents. The work place is very warm and inviting all your Co-workers cheer you on to all make sure no one is behind. The hardest Part of the Job I would say I learning how to not speed through a call and take you time with each individual customer with your full attention and support. The most enjoyable part of this Job is so much opportunity to grow within the company and the Bonds you form with APHW people is great. 

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$16.06 per hour
Regional sales manager 1 salary reported	$88,000 per year
Customer care specialist 6 salaries reported	$15.00 per hour
Inside sales representative 5 salaries reported	$15.00 per hour
Concierge 8 salaries reported	$15.00 per hour

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