front desk agent

housekeeper

guest service agent

night auditor

breakfast attendant

Americinn

I thoroughly enjoyed working with JDSK Enterprises! They treated their employees well, which they believed if you take care of the employee they will take care of you. We were not micro-managed and were given free reign to manage our hotels. They give us any tools we needed within reason. Each week we did a meeting telling our numbers and what was going on, they were at our disposal at all times if we needed them. 

I hired/determined the pay/fired/evaluated, trained, purchased all items needed to operate, trained how to handle fire, disaster, robbery, or anything that could possibly happen, overseen licenses, payroll, scheduling, set up meeting rooms, decorated hotel for holidays and had open house and did some of the food myself, drew on the chalk board something relevant to each month or something big happening in our community and worked the front desk a few hours when it was busy to help out or if my assistant needed to be gone. 

I treated the hotel as if I owned it and it was my baby. Everyone in our community knew it was a  very clean, friendly and welcoming place to stay and do their meetings. I had long term employees, for I also believed to treat them with respect. I had 2 employees who had been with me for 12 years, from when I opened the hotel. We did many things as a group that was fun, but during working hours. 

The county commission offered to give me a reference if I needed it which means I was involved in my community and cared. I was on many boards and committees. Garden City is a very diverse community, but makes it work for them being as small as they are.

My other part of the company was marketing the business and makes sales calls to obtain business. I would come up with fun ideas to take to businesses and leave information about the hotel. Also serving on many committees give me insight as to who was coming into the community to build so I could get a jump on sending them information to get business. Home Depot was one, WalMart renovation, building of the new high school and many others.  I kept in contact with the other hotels as to what was happening and we helped each other fill up which had not been done in the past. I also did public speaking. 

All the JDSK properties (10)  helped each other with ideas and referrals. I set up accounts receivable, I did not turn any business over to a creditor, I was the creditor!  

Life was good until it sold! It no longer felt like my hotel and therefore I left to another job who had contacted me. Returned to advertising in a different media, radio. After 1 1/2 years my husband wanted to retire to Arizona where our son and family is.

This job provided a very unrewarding salary (I was actually paid at the wrong rate for narly two year.) I would NOT have taken the position except that the owners had said that I would be able to manage the second property that they wanted to build adjacent to the poroperty. Two years later after the market crashed, there was still no hotel and I was traveling 33 miles each way for a terrible salary (sometimes making th trip three times in a day if things went wrong).

I loved the property and the the core staff that stuck around after was hired. I made many changes to how thngs were done and to some it was too much. We had some housekeepers who thought that two hours to clean a room was acceptable. When asked about the excessive amount of time, the explanation would be that theyhad been "deep cleaning." The rooms had never been deep cleaned as far as I could tell.

I simply could not afford to continue at the property without a boost in income that a second property would give. Shortly before I accepted a new position with a large company, the president had hired a marketing manager to oversee all of the companies properties (I believe about 6 at the time). The company already had a very good regional manager with a very large skill set. She was apparently being demoted and the potential that I would be managing the new property dis not seem very likely as the company could certainly not afford a CFO that dd not manage a property. His skillset was limited to working at Super 8s which were not even in the same class as AmericInns.

I waited all that time for a job thatI was not going to be mine. I believe that he told me that simply to get me to take th GM position--I was extraodinarily over qualified for the job. The regional manager and I were both hung out to dry from what I could tell and I was not happy. I was working poor!

As a front desk agent, you'll come in for one of 3 shifts (first, second, and third). It's basically unspoken rule to come in early, and call ins absolutely have to be covered. You come in, and the person working the shift before you will fill you in on anything that has happened or will be happening that can affect how your day goes. You then spend your time answering the phone, checking people in/out (depending on time of day), and helping fold laundry/work on the breakfast area.

Working here you learn how to manage yourself and make judgement calls with little supervision. AmericInn also uses Micros-Opera, a near universal program in the hotel industry.

The management was amazing. While working there I had two different GMs, the first one promoted within our company to a higher tier hotel, and the other was the original Sales/Front Desk manager. Both of them were amazing people, and they were outstanding management. I left when we received new ownership who decided to replace our GM (as well as a few other negative changes.)

My co-workers are still my best friends. I have made long lasting bonds at AmericInn that I don't think will ever fade.

The hardest part of the job is that there is a lot of expectation on the GSRs versus the housekeeping staff. We were treated like housekeeping's supervisors. Because of the close bond between the GSRs and GM at my location, a lot of time outside of work was still spent discussing work. Very little work-life balance. You must also be willing to be on call and able to work a variety of shifts, including only 8 hours apart from each other, and sometimes 16 hour shifts. There are also no assigned breaks for front desk staff, we just have to sit and eat when there's time. Many lunches go interrupted and cold before they are finished.

When I started working at this hotel, they had just hired a management company to help them so it was great. My hours were fixed and my job had clear objectives. They hired me before they told me how much I would be getting paid but I let it slide, that should’ve been my first warning. 

The job was great until I realized that they were hiring all these new people because for the longest time they relied on only two people who were the owner’s relatives and basically did everything themselves. Turns out that’s what they also expected everyone else to do, pretty much do everything there is to do in the hotel despite what position they hired you for.

Most people they hired after me also quit before I did. Compensation was not competitive at all, especially if you expect your employees to take on other tasks that are not in their job description. Management expected front desk to also be doing laundry, breakfast, and cleaning bathrooms. Owners refused to hire more people because they didn’t want to pay more people. Overtime, despite it being necessary given that they never have enough people to do everything that needs to be done, was frowned upon. 

This hotel keeps changing GMs because the GM never gets along with the owners. The GM tries to stand up for the employees, hire more people, let people work overtime if needed, and the owners don’t like that. They come in every now and then and start micromanaging every single employee. Their expectations of how many different job positions a SINGLE person can do during their shift is ridiculous. 

No one stays long enough to work there because they just don’t pay you enough for the amount of work they expect you to do. Unless the owners actually realize that they need to make changes and not try to save as much money as they can while they overwork their 5 employees, nothing will ever change. 

If you are planning on working as a housekeeper at the AmericInn Hotel in Apple Valley, I strongly recommend you don't. 

As a housekeeper, the work itself was alright, although very arduous. Something usually seemed to go wrong, and I worked overtime with no breaks more than once. One time, I worked eleven hours with not a single break. 

The good part about this job was that I learned how to thoroughly clean a room.

The management was horrible. The manager/owner would either treat his employees with such disrespect and rudeness, or he would flirt with them. He visited me more than once while I was cleaning a room and while there was never anything physical, the fact that he treated me differently than most of the other employees made me very uncomfortable. 

My coworkers for the most part were good. I grew quite fond of most of them, and we definitely had a good work relationship.

The hardest part of this job was that we had to constantly move with no breaks. Toward the end of my time there, I started taking breaks on purpose, even though my supervisor didn't seem very approving. The worst part was when someone would quit unexpectedly or call in sick and a whole lot more rooms would be dumped on the rest of us. My coworkers were great, but there were so few of us, which made us constantly stress out about getting too many rooms done in too little time.

The most enjoyable part about this job was having good coworkers.

A typical day (for summer) is high speed all the way. A lot of days you are busy non-stop from the time you clock in to clock out. All of the duties listed on my resume have to be completed quickly and accurately with a smile. Any guest issue or need has to be addressed and handled in the proper way. All hotel standards must be upheld and the quest's expectations ideally exceeded. The hardest part of this job is completing all tasks unassisted. We have 57 rooms in house, on a sold out night it can be more than a handful. 

My Front Office Manager is one of a kind. I've been there when she needs me because she goes the extra mile for her employees. She has taught me a lot about the hotel business. Yes I am looking for another job, but it will be hard to leave her. 

My co-workers have been interesting. Some give it their all and go above and beyond, but others will push their work onto the next shift. I tend to "clean up after" in many ways, as well as get my work load done on a shift.

Most enjoyable part of this job would be the social interaction. In the winter time the pace slows quite a bit. But it's during this time you really get to talk to the guest and know who they are. Not to say I don't make an effort during the summer, but there is just more time for the small stuff during the winter. We also have matrix reports (surveys.) I just love seeing my glowing reviews or hear that my advice really made someone's stay awesome. This job doesn't really compensate in the terms of great pay or great benefits; more in happiness of others.

A typical work day at the AmericInn could vary quite a bit, but a few of the items we were responsible for as front desk managers were making reservations, check-ins, check-outs, organizing documents per company standards, customer service and dealing with any issues that came our way.  I learned through this job to always be on my toes and know that the customer/client is always right.  This is a skill that has taken me far in life as many companies value this same motto. 

The manger of this company was fun and would compliment me when I handled rough situations.  He was very supportive and knew that sometimes the customer could be a little difficult when things did not go their way.  Although I mainly worked alone, my co-workers were friendly and we could relate with the same frustrations each day.  We could also glean new ideas from each other in team meetings on handling various hotel situations that arise from time to time.

The hardest part of my job was dealing with the difficult client from time to time, but I believe it made me stronger and I learned to stay calm and collected during these times.  The most enjoyable part of this job was meeting new people and managing a team that taught me responsibility and how a company runs as a whole.

A typical day at work would start with clocking in at 9:30am, picking up our list of rooms at the front desk, grabbing our housekeeping key, and stocking our cart. Then we would open and strip all of our rooms, make beds, dust, clean bathrooms, vaccuum, and spray the rooms with air freshener. We do have some stay over rooms and those we make the beds, dust, and clean the bathroom to the best of our ability due to the guests stuff being in the room. Once we are done with our rooms we restock the carts, sometimes depending on the day we vaccuum the halls, clock out, and take out our trash.  I learned that the best way to keep a professional work environment is to save any talk that isn't work related for outside of work. The manager of the hotel made my job a lot less stressful and I enjoyed working for that manager very much. My housekeeping manager was friendly most of the time but other times unprofessional, played favorites, and handled situations in an unprofessional and offensive manner. My coworkers were friendly, helpful and easy to work with. The hardest part of the job would be cleaning rooms that were trashed or had unsanitary things left in them. The most enjoyable part of my job was meeting interesting guests and making sure their stay was enjoyable and having them thank us for our hard work.

I mainly worked 3-11 shift doing laundry, answering multiple phone lines and checking in and out guests at the same time. The hotel was usually always busy, and the two conference rooms on the weekends were always booked; which is not a problem unless the employee for that shift is working all by herself with a sold out hotel, 2 conference rooms booked, in house calls, outside calls, being at the desk helping guests answer questions, and expected to continuously do laundry that the first shift never finished. That got pretty old very quick, but I stayed for a good amount of time. 

I learned a new reservation system with already knowing a previous one.

Management were located in a different state, and hardly ever there. Things we needed were always needed for the guests, and once they did get these items ordered they were very cheap. Also, based on my previous hotel experience I definitely did not get the salary per hour that I thought I should have received by any means.

Co-workers were pretty awesome. i only usually saw the first shift front desk agent and third shifts. We never had any issues with each other.

The most enjoyable part of that job was talking with the regular guests on a daily basis and getting to know them better, as well as meeting new people everyday.

I do check ins and check out of guest staying in the hotel. Also take reservations over the phone. When on the first shift make sure there is enough food out for the breakfast guest and then after clean up from breakfast then clean up the breakfast room and vaccum the breakfast room.  At 11am call the rooms and make sure everyone who is due out of the hotel is actually out of the room so housekeepers can get in to clean.  When the dirty laundry starts  coming down the front desk person starts putting the laundry into the washers.  While that is washing you pull up the incoming list of guest and go thru their reservations to make sure everything is correct with them. Most co workers are wonderful. As far as management that is a different story. Manager does not have any idea how to manage and we are under the control of a management company out of Dallas Texas and they have no idea how to manage a hotel in a resort town and will not spend any money for supplies or repairs. Most enjoyable part of the job is dealing with the guest. Love customer service. Hardest part of the job is complaints about the things that are not under our control because company will not make purchases to make things better at the hotel


Top Job Titles	Average Salary
Front desk agent 90 salaries reported	$14.41 per hour
Housekeeper 90 salaries reported	$13.78 per hour
Guest service agent 9 salaries reported	$14.83 per hour
Night auditor 19 salaries reported	$15.39 per hour
Breakfast attendant 11 salaries reported	$14.42 per hour

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