assembler

technician

material handler

field service technician

software engineer

Analogic Corporation

I have a story - that to me - is a great example of what field service is, or should be. I had just driven up from Vermont to Boston that Monday morning, having left Vermont at 4:30AM so as to be to work on time. Around 10 AM the secretary called me and said that I was booked on a flight to the Southeastern United States (details excluded here for privacy concerns). It was kind of short notice, but with only three field service engineers world-wide, I wasn't surprised to be on the road. My 2PM flight would get me in late that evening, but it was really not a problem. I enjoyed travel. The next day I got to the customer location to investigate the problem. It was this "Think Tank" type of organization... lots of scientists and engineers, etc. The problem was that an array processor (computer) wasn't functioning. They couldn't figure out what the issue was. Because they had a service contract with us, they knew that for $500 plus expenses, the problem would be solved by Analogic. I was brought into the maintenance core and then the attendant left. The core was a long narrow space with a dazzling array of hundreds of desktop size processing systems on wire racks. My first thought was, oh, this doesn't look good - I'm going to be here a LONG time!
I got to the machine in question. First thing I noticed was that the ready light was OFF. Uh-Oh. Then I noted the ON/OFF switch was OFF.  Whaat? I flipped the switch to ON. Mercifully, it started up and completed the boot-up sequence... problem solved! It was up and running! That didn't solve another problem, though - that of customer relations. As one who is in customer service knows, your relationship with the customer is everything. I could NOT just report that the problem was a really, really silly thing… what an embarrassment to their staff if I did that! My solution? I powered the system down, removed the chassis case, and did a preventive maintenance on the unit. I removed the dust off the fan filter, checked that all cables were seated properly, and ran some software diagnostics. An hour and a half elapsed, and I was done. I called for the unit manager. My story was that I had found the problem, and yes, it took a while, but all was well. Surprisingly, he did NOT ask me for details - and I didn't volunteer any. I did suggest that if this type of situation occurred again, one of their techs should simply go into the maintenance core and try re-booting the system(s) in question. What I was really saying - without saying it - is that by doing the rebooting process, the tech may see that the unit may not actually be powered on. This was a great outcome: The "Think Tank" saved face, I looked like a competent field service engineer, and... all was well… success!

Analogic Ultrasound /  BK medical.  BK Medical was the leader in Urology and  Surgery.  With the new management in 2012 the company has lost market share and many very highly skilled for this specialized field.  Hitachi - Aloka is the leader in these markets by 20%.  Although  Analogic has good benefits the salary is below industry standards.  This was balanced adequately with the Bonus structure in place but since new management the Bonus plan is only 1/4 of the original and there are plans to cut it again.  There has been a high turn over with employees in the BK division due to the loss of opportunities for Sales Reps based on BK- Analogic's lack of customer focus and support.  
New Management micromanages and uses fear and intimidation tactics to control employees.  There was a real sense of team early on but this has now dissolved and is a thing of the past.

I was very fortunate to gain employment prior to these changes and therefore was able to establish strong bonds with co workers and managers.  I worked directly with my Sales manager, Bob Harper to create a cohesive team that works together for success.  This was evident to all in the organization and more importantly in our winning record of being the #1 region nearly every quarter and every year I was there. 
I learned much during my time from my mentor Bob Harper and from all I have had the pleasure of working with. Established strong customer and team relationships.

I worked in the compliance department, performing tests on various products that the company was making. My boss was a rather old guy, probably close to retirement, and he was cranky and sarcastic. While good-natured at heart, it took a lot of effort to get him to that point. The average age was probably 45 (I was 22 at the time) so it was rather difficult to relate; most of my coworker friends were fellow coops/interns who I would only see at lunch. Lunch was in-house cafeteria. The food wasn't too bad but it was rather expensive unfortunately. I worked in the EMC lab (electromagnetic compatibility) and was usually left to work on my own with almost no direction; it became very boring at times especially when the tests I had to perform sometimes took days to finish. I felt like I had a glorified babysitting job for engineering. NOT what I signed up for. I did however get to play around in an anechoic chamber, which was pretty awesome since it was my first time, as well as some other cool equipment I had never seen.  I traveled occasionally and more frequently towards the mid-point of my job heading down to a satellite company or a testing facility to perform tests there. I really enjoyed the freedom I had, but I also hated how boring it could be.

A typical day at work usually involves a mix of routine tasks, meetings, and unexpected challenges. It often starts with planning the day's priorities, followed by focused work on projects, collaboration with colleagues, and problem-solving. 

I have gained knowledge into the TSA CT Scanning technology and screening that takes place in our countries Airports. 

Management provides clear direction, support, and feedback, and fosters an environment where employees feel valued and motivated. 

Analogic's culture promotes collaboration, respect, and inclusivity. It encourages open communication, innovation, and a healthy work-life balance. 

The hardest part of the job involves managing high workloads, tight deadlines, and complex projects but the team works well together to achieve success.

The most enjoyable part of the job is the sense of accomplishment from filling the open requirements, completing tasks and achieving goals. Building relationships with colleagues, learning new things, and contributing to meaningful projects.

I worked in the accounting dept. There were a couple of people there that were allowed to be unprofessional, talking and swearing whenever they wanted. They were woman! People shut their doors in order not to listen to them. I couldn't understand why someone didn't have the backbone to replace them. Other than that everyone else was professional. They have a wonderful kitchen area in all departments and a huge cafeteria. On Wednesdays on the first of the month they have ice cream sundaes you can make yourself. They have a big salad bar, grill and sandwich station. Overall, I enjoyed working there. It is fast-paced, no time for boredom. It is not frowned upon to talk to the person in the cubicle next door or anyone, just remember your work load and keep the talking in check. Nobody is there to babysit you. Everyone is too busy. There is a spirit of cooperation. Overall, if you can tolerate listening to a woman talk obscenely loud for a good 1/2 hour to hour each day and annoy you, the rest is worth it.

Made some nice promises in the beginning just to get you through the door. If you're looking to get a raise once hired for a permanent position be prepared to be disappointed. Someone who has been there 10+ years is still only making a salary of $20 an hour. They'll tell you they need to take care of the "older more experienced" guys before you get your chips. Good luck with that. HR will also delay your permanent status if you call out a few times. And get used to the gossip among management and some employees. Whether its about you or each other. The work is fine but can be stressful when people are constantly worried about what you're doing while they sit and watch. Basically do nothing and management just allows them to sit on their phones schedule doctors appointments while you're over at your station working the full 9hr day like a normal hard working employee would. Expect a whole lot of guys watching and talking while you're working in other words. Did i forget to mention no raises? 

Analogic had a sort of old school type job culture in the past.  It could feel a bit cold at times, executives were unseen, and the company was primarily an engineering company built to support other large businesses.  

However, it is very visible that times are changing at Analogic, and the culture is becoming warmer and more vibrant.  I was lucky enough to get into a new part of the organization that instantly began thriving, and the entire chain of command was more engaged and incredibly supportive all of the way to the top of the organization.  There are good people here, and there is a ton of work to be done to really bring this organization to one that is world class.  Luckily in this environment, it often feels more like opportunity than a burden, and it is easy to want to do more to improve.  It's also rewarding to see real change happening, while you are a part of it.

My typical day starts with reviewing the backlog list that I receive from my planner. From that list I verify that all shipments / orders are on schedule . If not find out why and what the issues holdings orders. i.e parts shortage, board shortage etc... From there I will any overnight SAP transactions left for me from the second shift. Verify that the technicians have what they need for the testing. Meet with  management to discuss the daily, weekly, and monthly schedule. 
As a group leader I also spend part of my day testing, training folks, checking calibration, making sure training matrix are up to date. Transact nonconforming material. 5S, Lean manufacturing.
The hardest part my job is when we can't meet schedule from something that is is out of our control. The most enjoyable part of my job are the people.

Total disorganization, no training, new management team making questionable decisions that greatly hurt quality.  

I was at Analogic for a couple years as a Supervisor.  Everything was good until they brought in a questionable management team.  One new VP lasted about 6 months and got laid off.  Forget about training.  My boss knew nothing about my job, so I couldn't ask questions.  I had to learn as I go, which is fine but I did not have anyone that could answer questions I had.  Got pushed into 3 different positions and finally into a job I had no clue about. I told the Director that I needed help, but that went onto deaf ears.  He was too busy on his computer to even look at me.  

I ended up getting laid off.  I wasn't surprised - knew it was coming.  At that point I pretty much checked out anyway.

People are all very nice and the dress is very casual.  Work is not high pressure, but requires accuracy.  Management is very cash flow oriented, and hires many persons as temps to avoid overhead cost of benefits for direct hires.  Engineers are likely to be direct hires, but assemblers and support have little opportunity to become permanent.  After being told my 6 month contract would be extended for the first 5 months I worked here, I recently learned that "budget cuts" left me without an extension.  Hardest part of job is not knowing how long it will last.  Most fun is derived from the co-workers and easy going attitudes.

Top Job Titles	Average Salary
Assembler 1 salary reported	$21.50 per hour
Technician 3 salaries reported	$26.33 per hour
Material handler 3 salaries reported	$19.50 per hour
Field service technician 4 salaries reported	$32.88 per hour
Software engineer 4 salaries reported	$109,500 per year

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