digital accessibility specialist

software engineer

integrated digital specialist

senior software engineer

product manager

Ancestry

A Typical day at work is very stressful and some customers are rude and abusive towards employees. They will make the issues personal towards you and then claim that you hung up on them. In all my years of call center experience they are the worst bunch of customers I have ever dealt with. 

I have learned a lot of important information on my ancestors. A plus is my family loves that I'm working for them, but on the other hand, not so much. I am not happy there.

Management could use a serious overhaul!! They're not on the same page. I don't like feeling as if I'm being micromanaged by senior management. Employees get told that they have never fired anyone for their call time, but they write you up for it and put you on a final and tell you to improve or you're gone. Doesn't make any sense at all. They lie & cheat their employees out of their dignity and expect too much from them in a 3 week training and then slam them with everything you need to work on your own. They tell you they have only fired employees for attendance problems, another lie! 

Great coworkers. But the turnover is ridiculously high!!! They pack up your desk into a box while your super is firing you and escort you out the door like a criminal leaving a prison. 

The hardest part of the job, lack of support from the so called supervisors and they hold you accountable for the long hold time to reach support!!! The hold time goes against your call time, as if it's your fault in the first place for needing help. I have personally waited more than 10 minutes for any supervisor or support department to answer my call. I see they all of them are goofing off in chat which is supposed to be some of our support instead of assisting you. It's a vicious cycle!! 

Their attendance policy is unthinkably stupid!!! VTO is non existent, but they tell you it's available if the call volume goes down!! Phones are poorly covered, hold time is a long wait for our customers. And employee don't get anytime to breathe!! 

They call themselves and Equal Opportunity Employer, but promote the newbies to positions without posting them for long time employees to fill. How is that equal? Exactly!! 

The most enjoyable part of the job is I'll find another one.

They only care about money. They make everyone work all but two days per year. Ok, it's a business, but it's a lot of trash saying you have to work everyday to support people about their pointless ancestry questions and listening to complaints about hey are Native American when heir DNA says the aren't. I hate this job. They also really just don't care. RPM- the people who are over scheduling and what not are lazy, but when there is an actual family emergency they laugh and say you can leave unless you talk an attendance point- dumb! My manager was great though, but his manager wasn't worth much. 
Good thing I had a night job at the local cat walk.

Ancestry is a great place to work with great benefits and a good culture. A typical day at work includes professional interaction with our talented department VP, director, managers, and employees. A typical day also includes working with outside vendors, handling facilities issues and various tasks related to employee rewards, recognition and satisfaction programs. Over the years I have learned additional valuable professional people skills, manager skills and technology skills. I've learned the roles of the company's various departments and how they contribute to the company as a whole. The most enjoyable part of my job is working with good people and the variety of tasks that help create a great working environment.

I worked at Ancestry for nearly 3 years. 

Pros: The coworkers were great, customers weren't as nightmarish as other call centers, and the office culture was hard to beat. Free cereal and coffee machine, as well as daily hot lunches. (Though you had to pay for them.)

Cons: Often times a major change can happen without prior notice. In one such case, we announced the discontinuation of a product via email to our members, and the phones were slammed immediately. The problem here was that those providing support were actually the last people to know about this rather vital piece of information.

You will be answering a wide variety of calls. You need to be very patient. There is a lot of emphasis placed on stats and handle time. You need to be abel to learn quickly and act on the spot. The web site changes rapidly and you usually find out when a member calls in. You need to be able to handle the call and quickly assist with the change and take feedback. It was enjoyable finding family records for the members. The billing is automatically renewed and the online cancel doesn't always work. Because of this you will be dealing with some angry customers.

A typical day at work can last at least 4 hours a day depending on the position you have in the company. 
I learned to pay close attention to detail and how to search for ancestors.
Management was very friendly and they did their best to help me when I had a question.
Co-workers I had there were very friendly and very welcoming.
Hardest part about the job was the hours honestly. Like I said you can work at the very least 4 hours a day depending on your position in the company.
Most enjoyable part of the job was the cafe they have for employees. During your break, if you get hungry, there is a cafe you can go to, to grab something quick to eat.

Constant moving targets and managers who have no clue what they're doing. Back to back calls denying elderly people refunds is 90% of the job, hearing people cry because they can't afford to pay their rent/buy the basic necessities because of Ancestry's automatic payment system will break you down if you have a heart at all. time allocated for calls is too short to actually help people. The targets are ridiculous, be warned if you're applying for a Customer Solutions role, you are expected to basically become a salesman. They only care about making money, took away commission on sales recently too because they can't manage their budget so it's a sales job with no benefits.

There wasn't a lot of freedom for agents to help the customers in difficult situations. Almost every exception or option had to go through a supervisor, which made for a less than stellar experience for the customers, and didn't inspire much confidence in the abilities of the frontline agents.

While the company policy surrounding diversity in the workplace was pretty outstanding, the call center was not quite as up-to-date.

Their attendance policy and time-off request process were actually some of the best I've experienced for a call center, and it was fairly easy to switch shifts with another agent, when necessary.

I loved my position as a work at home agent. Now that position has been eliminated. All agents are now called in. When I first began working with the company it was a breath of fresh air for a large corporation. None of the back stabbing, very high energy and positivity.

Since growing, through the work of its agents, it's now cold, lacking in care of its employees and customers who literally make their business.

we had a daily meeting so we knew what was expected. Meetings on any changes, and new accounts.  We would have clear bench marks to meet each day and week to finish our projects on time. there was training as well.  The culture is suportive and also pushes everyone to do better. 
the hardest part is the repetitive nature and to get the amount done that needs to be met. and finding an opertunity in advancement. 
the most enjoyable is the personable culture and programs, the food is discounted and very good. the  401k is very nice even for part time. there are activities to build teamwork and good work relationships.

Top Job Titles	Average Salary
Digital accessibility specialist 39 salaries reported	$17.62 per hour
Software engineer 5 salaries reported	$108,144 per year
Integrated digital specialist 47 salaries reported	$20.83 per hour
Senior software engineer 13 salaries reported	$125,640 per year
Product manager 2 salaries reported	$96,705 per year

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