program manager

instructor

file clerk/office assistant

admission representative

Ancora Education

On a typical day, employees are expected to manage the workload of two people while being compensated as one. While Ancora does offer valuable opportunities—such as the employee education package and the potential for advancement—the high turnover rate reflects many of the challenges staff encounter.

Management often takes credit for the successes of their teams, relies heavily on micromanagement, and can be discouraging in ways that fall just short of being formally reprimandable. The cumulative impact makes the work environment difficult and affects morale. Additionally, the workload itself is overwhelming, contributing significantly to overall stress.

The workplace culture can feel toxic at times. The most challenging part of the job is not the work itself, but navigating an atmosphere where speaking up is discouraged. Concerns stem from leadership and tend to trickle down, creating a sense of retaliation risk among employees. Expectations for Program Directors (PDs) are inconsistently enforced, with some arriving late and leaving early even when the department is struggling with a heavy workload.

The most rewarding aspect of the job is working with the students. Their hunger, determination, and drive make the day more meaningful and fulfilling.

The training is abysmal, you get a week or even less to learn a lot of different procedures for over twenty-five schools. They dump the training on their call center employees last minute and the entire process is completely disorganized. The company doesn't motivate you to be helpful to their current students, all they care about is recruitment numbers. You're expected to take an enormous amount of inbound calls that require follow up work, notations and long, detailed emails. But you're also expected to be on your auto dialer, making cold call, after cold call to boost recruitment numbers. Your entire purpose with this company is to make them high recruitment numbers. If you inquire about education with this company, expect to get cold calls, quote from management, "a minimum of two to three times a day".  You are told not to take no for an answer. You are told to "force the caller to take the call". A completely distasteful and draining work environment.  If you love to be micromanaged,  repeating the same robotic script all day, every day, inept bosses, terrible communication and weekly company policy changes, then this is the job for you.  They will hire anybody. 

I DO love my job. The pride we all take when our students graduate, is palpable. 
Sadly, because administration has changed the semester lengths to a mere 5 weeks, the school is now losing VERY competent and dedicated instructors. This tenuous schedule, coupled with the lack of appreciation we all feel, is heartbreaking. It is the students that are losing out. This organization has not given anyone any pay raises based on cost of living or performance reviews, in over 5 years. Adding insult to injury, we were notified that the company would no longer be contributing to our 401K. 
Everyday, we greet our students with smiles, strength, and years of knowledge and experience. Unfortunately, we all feel that McCann/Delta will not be phased by all of these losses. The students are the ones that suffer.

What is the best part of working at the company?
The only positive of this place is the paycheck. 

What is the most stressful part about working at the company?
Dealing with the administration and recruitment. Students don’t matter. They genuinely want to succeed but the administration only cares about hitting quotas and charging students. 

What is the work environment and culture like at the company?
Horrendous. Administration is self serving and only care about their upward mobility. Students aren’t even on their radar. Teachers who genuinely want to teach and help students succeed are chewed up and spit out here. 

What is a typical day like for you at the company?
Relentless corporate doublespeak. You will reach a point where it’s just come in, teach what they tell you to say because free thought is shot down, then go home and ask yourself why you’re even here.

Business orientated and personable atmosphere. I started the day by setting up appointments for the therapists. For example, if there was a hot stone massage scheduled for 2 hours from then- I would get the oils, blankets, and hot stones ready for that appointment. I would have to refill lotions and oils. Notify management of anything getting low for reorder. I would help prepare facials and anything else asked. I was in charge of changing and washing sheets, getting sheets ready for laundry service, and preparing the same services for the students. This was a school/business. I really enjoyed working with these professionals. They are true therapists and I am happy to still call them my friends.

Constant interaction with students, answering phones, making copies, sending faxes, doing inventory of supplies, tending to Professors needs, attendance , International and ISS students to be filed weekly to get paid for going back to school, was not even half of a work day at time, also helping other departments in need, special projects, etc. Sometimes management would be a bit too helpful , so it would make work getting done a hard and more stressful task. Once gain my co-workers werethe best part of my job and being busy all of the time, it tends to make your day go by faster. I have learned that sometimes age can be a disadvantage and make people feel belittled. 

Poor management, rules constantly changing.  Student enrollment is down because of the lack of consistency at this school.  Faculty wages are considerably lower than Admissions reps, and are the lowest in the area for this type of position.

Most faculty are great to work with, because they seem to really enjoy what they do.  The current Dir. of Education doesn't seem to have a clue, and defers most issues to the Campus Director.

Appears that many long-time faculty and staff have either quit or have been fired under this current administration, with no replacements lined up.  

Textbooks did not arrive timely at the start of the quarter, and from what I'm told, this happens every quarter.

In the admissions office, a typical day could include up to 200 dials, or 3 career-planning sessions with prospective students.
The management is not willing to do things any other way, even when corporate is demanding it, and performance suffers because of it.  Then, they act as though it is the individual representatives' faults enrollment is lower than expected.  This is, by far, the hardest part of the job - being held to expectations that are never reachable.
The best part of the job was interacting with those few and far between prospective students who are serious and turn into Dean's List students.

What is the best part of working at the company?
I had a wonderful career at McCann School of Business and Technology.  I loved the staff/faculty and the students.  I hated that I had to leave, however, I had to move closer to home.

What is the most stressful part about working at the company?
Admissions - competition with other schools.

What is the work environment and culture like at the company?
It was a great culture.  You will always have stress in the workplace but most were willing to jump in and help in any department.

What is a typical day like for you at the company?
Busy most days.  There were some down times so we got to visit with our coworkers.

Family friendly atmosphere
Gratitude exuded between all departments
Management team/team building
Respectful and helpful employees within all departments
Build Employer relations
Social networking with city officials
Decision Making and Time management
Supervise team of career service advisors
Accreditation reporting
Participate in Internal Audits
Chief Advisor to the National Technical Honor Society

Top Job Titles	Average Salary
Program manager 1 salary reported	$52,500 per year
Instructor 1 salary reported	$42,000 per year
File clerk/office assistant 1 salary reported	$15.00 per hour
Admission representative 1 salary reported	$45,000 per year

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