guest service agent

steward

host/hostess

switchboard operator

senior cook

Andaz

Andaz means unique or personal style.  When I go to work I bring my Aloha spirit and my own personal style.  I engage with the guests not only seating them to their desired destination but making relationships with them and helping them with anything they may need.  This action makes our guest return rate higher.  

     What I have learned working here is not to take anything personally.  If a guest is upset about something stay calm, listen to what they have to say and do whatever you can to diffuse the situation.  Also, treat everyone the way you want to be treated and work the way you want your co workers to work. 

     My department manager is awesome.  He sets a great example of how we should be at work.  He will manage us and join right beside us if we need help.  My coworkers are very helpful and hardworking.  We have some of the most hardworking people in the resort.

     The hardest part about this job is working in the hot sun.  This is a physical job.  We move umbrellas, heavy tables, lounge chairs and towel bins.  We also are going up and down stairs the whole day, but we don't complain we just call it our gym. 

     The most enjoyable part of this job is meeting new people from all over the world and getting to know them and their families.

Great company to work for


Local Immersion: Andaz hotels are deeply connected to their locations, incorporating local architecture, design elements, and cultural influences into their spaces.
Unique Design: Each hotel features imaginative interiors, local artwork, and unique designs, creating an authentic and non-standardized atmosphere.
Inspiring Atmospheres: The hotels are designed to be "blank canvases" that inspire creativity and self-expression, fostering an environment where guests can discover new experiences.
Local Culinary Experiences: Dining at Andaz is an extension of exploration, with local chefs and artisans collaborating to create unique dishes using regional ingredients.
Thoughtful Service: Andaz offers unscripted, thoughtful service designed to be more personalized and tailored to the traveler's individual needs.
Complimentary Amenities: Guests can enjoy amenities such as a complimentary mini-bar stocked with local treats and non-alcoholic beverages, along with free Wi-Fi.


What is the best part of working at the company?
My old manager really cares and takes good care of the team. I don’t believe higher ups (I.E. Executive Management, Corporate, Owners) actually truly care about the employees or their wants/needs. Nor do they care about the want to improve oneself or further your career. Over all the “frontline workers” as they were referred to are great people, the higher up the ladder you go the more out of touch the people are.

What is the most stressful part about working at the company?
Upper management, leadership committee, owners.

What is the work environment and culture like at the company?
The regular people who work close with you are great people and truly care. The culture that they bring is fantastic. Past the frontline employees it is very “cliquey”. Definite segregation of management and front line employees.

What is a typical day like for you at the company?
Absolute chaos. Very little support, and learn as you go kind of approach.

Housekeeping Department: I've worked here through one of the amazing agencies. From my staff’s experience. It isn't an easy job or the most pleasant at times. Very busy environment. Worked there for a month on days, you don't even get a fair rate paid for the amount of work and stress level you get. The second thing is the training was so poor I learned nothing. I assumed on my own and I try to handle it myself. Not a nice place to work.Not organized //disorganized work habits. The second day they apologize and still, nothing changes, you accept a job they offer you then after the first week you end up doing everyone's job with only 8-9 hours to do it in then moaned coz the other team is sleeping and just walking around. The managers of the department are trying to do their best, and you end up with so much stress at the end of the day .Wouldn't recommend anyone to work here.

I log in with my phone and start the daily rounds,checking mechanical rooms and equipments.than I check if I have to do any planned preventive maintenance and follow up.As the day goes on the same time repair calls keep coming,and I try to respond as fast as I can to do my best to keep the guests in the hotel and the management all the time happy.Working as a team is very important in my job an specially I found very valuable the technical and organizing help from the lead engineer.While I feel very good and exited to fulfill the requests,sometime becomes hard responding in time when many calls come in the same time.I learned a great deal to work in this industry,and I always try to push my limits above and beyond the professional level I have today.

Everyone is very helpful and supportive.  Free training and discounts. It is a impeccably clean environment and my work involves quite a bit of cleaning at the end of the day.  The client's expectations are very high and we continuously evolve as a team to meet guests as well as management expectations.  The environment is jazzy and modern.  Excellent customer service as well as sales and marketing skills are a must in my workplace. The most enjoyable part of my job is when the client appreciates the service and leaves happy and schedules another appointment.

Andaz is where high end meets local flair!  The Hindi word "Andaz" translates to "Style".  The concept for the Andaz is to take a elegant boutique hotel and mix in the "Style" of the culture of the city/people it resides in.  When I started at the Andaz, I was taught all the basics and professional skills of Hyatt, along with the aloha and culture of Hawaii.  We even had a Hawaiian cultural adviser who gave us courses on Hawaiian culture, language and social behaviors.  My hotel colleagues were incredibly friendly and helpful.

Receiving guest requests to fix anything from a leaky faucet to a bad phone connection to Wi Fi conductivity issues.I have learned a lot about providing good customer service.Management does reward you for good performance.I have received "Employee of the Month" award on two occasions.They treat you to a gourmet brunch plus a certificate +monetary award,gift certificates ect.My co workers were all  friendly and helpfull.The hardest part of the job was attending to a plumming leak or fixture replacement.The most enjoyable was cleaning the rooftop swimming pool.

when the hotel is busy you have no life after that.  no set days off, you work am and pm shifts with out warning. no communication by management. no proper training and safety. ya its a fast pace working environment. lack of leadership. everybody you ask for help you get " I don't know answer"  Feels like a free for all working environment. everyman for himself attitude. at least there are perks thou such as medical and benefits. pay is ok could be better for what is expected from you and the cost of living.   

The job itself is good most of the people are fun to work with the hardest part is the management. The most enjoyable part is working with the guestEmployees talk about management quite often in a negative way. I’m going to

Top Job Titles	Average Salary
Guest service agent 4 salaries reported	$1,894 per month
Steward 3 salaries reported	$2,433 per month
Host/hostess 2 salaries reported	$1,875 per month
Switchboard operator 3 salaries reported	$30.33 per hour
Senior cook 3 salaries reported	$21.42 per hour

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